1. 0
Mahindra People Transport Solutions
An Introduction

2. 1
Mahindra Logistics, a leading 3PL player, part of the USD 16.9
bn Mahindra Group
Strong parentage
and brand
Group operations span
18 industries and
100+ countries employing
over 2,00,000 people
Group vision for
Mahindra logistics
We are extremely
excited about Mahindra
Logistics as a group
company and envision
it to grow to become a
leading global player
with compelling
service offerings for
all our customers
“
We are committed to
creating innovative
solutions & delivering
excellence in operation
for all our customers.
Our PTS business has
set benchmarks in the
industry for employee
transportation services
and continues to better
its own standards
each day
“
Anand
Mahindra
Chairman,
Mahindra
Group
Pirojshaw
Sarkari
CEO,
Mahindra
Logistics
Group companies
Finan
cial
Servi
ces
FARM EQUIPMENT
AUTOMOTIVE
AFTERMARKET
DEFENSE
2-WHEELERS
Worlds largest Tractor
company in terms of
volumes sold
Market Leader in the
SUV/Pickup segment
Leading Telecom
Services and Software
Exporter
“Amongst Forbes Global
2000 “Most Powerful
Companies in the World”
PARTNERS

3. 2
Strong pan India presence with a turnover of over 2,000 crore
SCM businesses
People transport solution business Strong pan India presence of MPTS business
In-plant stores and line feeding
business at 28 mfg. locations
Over ~25,000 large vehicles
deployed a month
12 offices; only organized
national player
Deploy 4,000+ vehicles per day
Over 5mn square feet of
warehousing space
Over 4,500 drivers and 500+
business partners
Over ~50,000 people experience
our services everyday
200+ operating sites pan India
Jaipur
Delhi
Patna
Kolkata
Chennai
Hyderabad
Coimbatore
Bangalore
Cochin
Mumbai
Pune
Ahmedabad

4. 3
Serving market leaders across our focus sectors
ITES Manufacturing
Telecom
IT
Consulting

5. 4
Our solutions and services
Automated Billing & MIS
End to end
managed
service
1
Fleet
management
2
1
Employee roster
Technology
solutions
3
Route allocation
Vehicle Allocation &
Deployment
Security and
Compliance Check
Vehicle TrackingCustomer feedback
3
Vehicle
Management
System
Tracking
System
Routing
System
Feedback
Management
System
Roster
Management
System
Performance
Management
System
2

6. 5
Solutions offered by Mahindra PTS business
End to End
Managed Service
Fleet
Technology
solutions
Green
Fleet
Corporate
Consumer
Services
VAS
Activity
 Rostering & route allocation
 Security & compliance check
 Vehicle deployment & tracking
 Alert & Feedback management
 Vendor management service
 Automatic MIS & billing
 Small, mid sized vehicles and
SUV’s
 Tempo Travelers and Buses
 App based interactions
 Rostering & routing
 Vehicle deployment & tracking
 MIS and billing
 Alternative fuel vehicles
 Shuttle service for corporate
employees
 Consultancy services
Outcome
 Faster vehicle/route allocation
 Optimized route generation
 Improved vehicle utilization
 Enhanced safety and compliance
 Regular feedback collection
 Real time employee tracking
 Routine performance report
 Fleet for small and large group movement
 Flexible fleet mix deployment
 Optimized Routes & vehicle utilization for
cost efficiency
 Real time tracking for safety
 Analytics dashboards for account managers
 GHG and Carbon footprint management
 Nodal pick up & drop
 Direct payment by employees
 Complete RFP and RFQ management
 Route and fleet optimization
A B

7. 6
Configured to deliver a seamless experience
Tech Enabled Services
Mobile apps for Drivers, Supervisors and
employees to facilitate real time visibility
SOS solutions built into the apps
Daily performance MIS updates
Customer Relationship Mgmt.
Structured periodic reviews of each
account
Dedicated KAMs for national accounts
Issue resolution management through
FMS with time based escalation matrix up
to CEO
Safe and Secure
Tracking of vehicles by control tower with
special focus on trips with females
Dedicated Security and Compliance team
for ensuring vehicle and driver compliance
(mandatory BGC/PV)
Service Quality, Assured
Unique service excellence program (Plus
5) for all operating teams
 A continuous improvement process
based upon end User feedback linked to
incentives
On time, every time
Centralised control tower at city level to
monitor SLAs and ground operations
Business continuity enabled by mobilising
resources from other sites/premium
services
Customer
Centric
Practices

8. 7
A business model that ensures service excellence
Plus 5 –
OPS App
Plus 5 –
Emp App
Plus 5 –
Driver App
In addition to our operational excellence focus, we take care of our human assets –
our Drivers and Partners – through multiple programs around loyalty, health and
overall wellness
Control
Tower
 Central control
tower per city
manned 24 x 7
 Tracking of
each and every
vehicle
 Fleet Mobiliz-
ation for BCP
 Alerts mgmt.
 Vehicle
allocation
 Quality control
using checklists
– Vehicle
Compliance
– Driver
Compliance
 Vehicle
Tracking
 SLA Monitoring
 Remote trip
allocation to
Drivers/
Vehicles
 Panic button
 Trip rating
 Feedback
 Panic button
 Rostering
 Trip/Vehicle
location
tracking

9. 8
Responsible product
development
 Alternative mode of transportation
 Alternative fuel
 New fleet induction
MLL aims to reduce the GHG emissions in its transport operations as part of its sustainability initiatives
An average reduction in GHG Intensity of 10% year on year over the last
three years in our operations
Achievement
Project falcon
 In-house project for operational control and sustainability
 Driver Engagement | Asset Quality Maintenance
 Asset Productivity | Establishing Co2E Baseline
 Vehicle utilization
 Driver and supervisor retention
 Vehicle maintenance
Benefits
Sustainability : Green logistics
 Network optimization
 Load and vehicle optimization
 Waste recycling
Green supply chain
 Energy efficiency
 Paper usage reduction

10. 9
Working to Build a Better Eco-System
Details
BA
engagement
programs
 All BAs are evaluated and assigned a category (Gold,
Silver or Bronze)
 Annual awards for BAs
 Financial, as well as non-financial support is extended
 E.g., investment for new vehicles, loyalty benefits,
discounted deals for Mahindra vehicles, etc.
Driver
welfare
 13,848 hours of training conducted for drivers pan
India
 37 events were conducted wherein 2,329 drivers were
benefited
 Scholarships provided to 64 Driver’s children for 10th
and 12th
 Regular interactions with drivers
Snapshots
 Village Adoption Program – Aware
 Key Focus Areas:
 Infrastructure development
 Healthcare improvement
 Vocational training for improving the
employability of the village youth
 Educational assistance
CSR
Service