1. June 2016
We want you to know how much we appreciate the work you do each day. As many of you know,
the summer months can be operationally challenging due to weather and other uncontrollable
factors. We also tend to have higher callout volume as well. So, as an extra incentive for crews to
maintain perfect attendance, we are pleased to announce a new incentive program starting June
3rd
and ending September 5th
(Labor Day).
If you have perfect attendance, you will be eligible for a drawing to win an Apple Watch. During
the program, we will be giving away a total of 36 prizes!
Here are the rules regarding this incentive:
Pilots and Flight Attendants who have perfect attendance each month during the incentive period,
from June 3, 2016 through September 5, 2016, will be entered in a drawing for an Apple Watch.
Any absence (as defined within your respective Attendance Policy/Manual) will disqualify you from
the incentive for that month, with the exception of Military (MIL) and Jury Duty (JUR).
There will be three “Perfect Attendance” periods:
June 3rd
through July 4th
July 5th
through August 6th
August 7th
through September 5th
At the end of each period we will randomly draw names from the pool of eligible crewmembers:
· For those based in IAD and PHX (our smaller domiciles), there will be one Pilot and one
Flight Attendant name drawn.
· For those based in DFW and IAH, there will be two Pilot and two Flight Attendant names
drawn from each base.
Please know your Flight Operations and Inflight Management Teams appreciate everything you
contribute to our operational reliability.
Chance to win!!!
Safe Sally 2
Top Findings 3
International Info 4
Onboard Photography 5
MST and ELT 6
Inflight Insight 7
Spotlight 8
Situational Awareness 2
UA Mileage Plus 4
Inside this issue:
Special Point of
Interest
 Maintenance will begin
sealing the Bodily Fluid
Clean-up Kit.
 American mandates
that the Deposit Wit-
ness Sheet is signed for
all revenue deposits.
For this reason, if the
Deposit Witness Sheet
is not properly complet-
ed, corrective action
can be imposed.

2. P A G E 2
Safe Sally, Here!
In April 2016 the Inflight group reported just six injuries. Of those six, three were OSHA Recorda-
ble. Our goal is to have an OSHA Recordable Incident Rate of less than 6.633 per 200,000 hours
worked. Through the first six months of the fiscal year, our rate is 3.940.
Below is a chart showing the Inflight group injury rates.
Situational Awareness
See Something… Say Something
Safety Concern Hotline Program
1-800-732-7384
Safety Awareness Report
Email:
mesasafety@mesa-air.com
security@mesa-air.com
When traveling, whether it be by air, land, or sea, having situational awareness is a must. To be situationally aware is
to be aware of your surroundings. This will help you stay focused, know where you're going, and have a game plan
everywhere you go. We've all been given five senses, so here is my five cents on how to use your senses to become
more aware of your surroundings when traveling.
Let's start with your ears; it's important to be able to hear what's going on around you. When traveling with head-
phones try leaving one ear bud out and keeping the volume low enough to hear what's going on around you.
What about your eyes? Of course it helps to see your surroundings! When traveling try not to stay glued to your cell
phone or iPad. Walking and texting isn't going to help your level of situational awareness.
Next, let's address your nose: as silly as it may sound, your nose is very important when traveling! Paying attention to
the smells around you will help with your game planning. If you’re hungry and you smell food, then you know
there's some close by.
Now, your mouth is very important as well. You can use this feature when traveling to ask questions along the way.
Something we use in the airline industry is "See Something, Say Something": if you do see something suspicious
when traveling, don't hesitate to say something!
This will help keep you and your loved ones safe.
Last but certainly not least, your ability to feel/touch. When traveling, it's important to get to know your surround-
ings. Does something feel too hot or maybe too cold? Is it supposed to feel that way? If something doesn't feel right
to you, ask others around you what they think.
Using your five senses when traveling will not only make you a better and more prepared traveler, but it will also
help you fully experience your travels.
From one traveler to another,
Dara

3. Whether from an FAA Cabin Safety Inspector auditing a flight, an online evaluation, or perfor-
mance/competency checks there have been findings reported that are occurring out on the line;
some resulting in a Letter of Investigation from the FAA, internal corrective action, and in some in-
stances, termination from the company.
By highlighting some of the recent findings it is our hope that we can learn from each other’s mis-
takes to prevent this from happening to yourself, or a fellow co-worker in the future.
If you see something your fellow co-worker is doing while on the aircraft that is in violation of an FAR
or company policy/procedure it is your responsibility as the additional crewmember working that
flight to speak up! If you are the crewmember receiving feedback from your flying partner don’t get
defensive; we are all here to help each other and the feedback is not to make you feel less knowl-
edgeable, nor is it personal. Everyone can get complacent from time to time but if we all work togeth-
er, help each other out, and remain professional we can overcome any obstacle.
P A G E 3 I N F L I G H T M A G A Z I N E
Top findings
Flight Deck Locked Verification
Flight attendants should refer to FAM
Temporary Revision T-13 regarding chal-
lenge and response procedure and ensure
that this is being accomplished each time
the flight deck door has been opened and
returned to a closed position.
This exact procedure is outlined in the Pi-
lot’s GOM Temporary Revision T-26.
The Pilot-in-Command (PIC) should contact
Maintenance any time the flight deck door
fails to remain closed and locked after the
locking mechanism has been engaged.
PAX Count Forms
Prior to closing the main cabin door, it is
the responsibility of FA “1” to bring the
passenger count to the pilots. On the CRJ
700/900 and E-175, this is the responsibil-
ity of FA “2.”
The passenger count form should include
the following:
1) Infant and lap children count
2) Service animal count
3) Special passenger needs requesting
assistance of ground personnel (i.e.,
wheelchair)
4) At the discretion of the PIC, a request
for the location of half weights may be
made (children occupying a passenger
seat). Half weights are documented
under “other” on the PAX Count form.
5) Start and end times of the Photolumi-
nescent exit path lighting charge dur-
ing the first flight of the day.
6) Large and/or fragile items occupying a
seat, secured by a seat belt will be not-
ed on the PAX count form as seat bag-
gage (e.g., 18 passengers in zone 1
and one seat baggage will be written
as “18/1 SB”).
7) Initials of FA “1” and FA “2” after verifi-
cation has been made that all required
manuals are up to date and present,
and that all required items are present.
DFW Trash Collection
On American Eagle flights arriving into
DFW from an international location, you
are required to leave all trash in the galley
(including from the lavatories and flight
deck) for collection.
Failure to collect all trash can result in de-
lays if additional cleaning needs to be
done, especially if the station needs to wait
for personnel who have the proper cus-
toms clearance.
On ALL domestic and international arrivals,
the trash should be consolidated into large
trash bags. There should not be call backs
for collections of small bags, flight deck
and/or LAV trash. Trash should never be
tossed onto the ramp or left in a jet bridge.

4. P A G E 4
International Announcements/info
When working an international flight into Canada or Mexico, please do not forget to make the special announcement
outlined in Chapter 4, Section 11 (S &T). Specifically, the reminder that all checked baggage must be retrieved and
cleared through Customs.
“Ladies and gentlemen, I will be distributing Welcome to Canada Forms which must be completed by each passenger
prior to our arrival in Canada. You must have these ready for Immigration officials. You must have all carry-on bag-
gage with you at that time. Additionally, all checked baggage must be retrieved and cleared through Canadian Cus-
toms.”
“Ladies and gentlemen, I will be distributing Welcome to Mexico Forms which must be completed by each passenger
prior to our arrival in Mexico. You must have these ready for Immigration officials. You must have all carry-on baggage
with you at that time. Additionally, all checked baggage must be retrieved and cleared through Mexican Customs.”
In MTY, all bags, including gate valet bags, will be delivered to customers. This rule is airport specific and applies to all
carriers.
In the first quarter of 2016, we had our best quarterly customer satisfaction score ever and our
best on-time performance since the merger. Building upon this success, with the help of our em-
ployees, United is looking to welcome new and returning MileagePlus members into the family
while we continue to add value for our current customers. One tool we’re empowering our em-
ployees with is MileagePlus recruitment cards. These cards serve a dual purpose: they give infor-
mation about joining the MileagePlus program, as well as encourage elite members from more
than 30 different airlines (excluding Star Alliance partners) to match their elite status with Mile-
agePlus. You can share these recruitment cards with customers when you see the opportunity.
There is no requirement or expectation for flight attendants to participate in the program, but it
is seen as an ideal way to engage with our customers. Recruitment cards can be picked up in
base.

5. P A G E 5
EEE
Onboard photography
Imagine yourself going about your normal flight duties when you experience a guest
who is a little upset; maybe he or she didn't get the seat they wanted, you're out of the
beverage they've requested or maybe they're upset that you told them they had to stop
playing "Words with Friends" in order to prepare for departure (for the third time). Re-
gardless of how the situation arose, let's imagine that out of nowhere, the guest pulls out
their trusty smartphone and starts taking pictures of you. What do you do?
There's several things you could do, but as we all know, most of them probably won't end up creating the experi-
ence we hope to create for our other guests, or for ourselves, for that matter. First, we need to put things in perspec-
tive. Our primary safety and security goal is to maintain "good order" in the cabin so our goal is to de-escalate the
situation. While we can ask the guest to delete the picture, they are under no obligation to do so and there's a good
chance that the guest is not going to comply with that request anyway. The best course of action is to use some
conflict management strategy. Attempt to appease the guest as much as possible in order to maintain good order.
Appeasement doesn't mean that the guest gets to do anything they want nor does it mean that you’re validating
their opinion. It simply means that we are not going to antagonize or escalate the situation. One of the best conflict
management strategies, when appropriate and possible, is avoidance. This is a tough one for most people and not
just Flight Attendants, who are obviously going to remain in the same general area with someone for the duration
of the flight and have to respond to their needs and attend to their safety. We all have an innate sense of justice;
people should be held accountable for their actions. Oftentimes, however, a person’s actions, no matter how much
they may offend us, do not rise to the level of regulatory enforcement, legal violations or violations of law.
As a public conveyance, we are in the public eye and there should be little, if any, expectation of privacy while in
public. Thanks to the internet, everyone with a computer or a smartphone can share their opinion with the world,
and there is no filter. Similarly, people can post not only their feelings but pictures they've taken to give the story a
visual perspective. Therefore, anything that happens in public, can now be shared the world over from the perspec-
tive of the person posting the information. Is it fair? Is it right? Probably not, but there's no law or regulation against
it. Just as you post pictures of things, places or people which are in public, so can everyone else.
There are circumstances in which picture taking of airport or airline operations is protected; such as taking pictures
of screening checkpoint operations or facilities or taking close-up pictures of our crewmember ID. There are other
circumstances in which picture taking can lead us to become suspicious; for example, a passenger taking pictures of
airport ground operations or attempting to photograph the flight deck or flight deck door (especially if they display
behavioral indicators of suspicious activity such as sweating, or appearing to be concerned about if they are being
watched as they take pictures). These suspicions should be shared with the PIC, a GSC and a LEO for further assess-
ment. Using pictures for profit or to malign your character to a point where you suffer "damages" (a quantifiable loss
as a result of the picture) is a legal matter between you and the passenger, but you'd have to show how you were
damaged by the pictures; they'd have to be first be posted and used in a way that harmed you.
At the end of the day, while unwantedly having your picture taken can be upsetting, you have to respond appropri-
ately. Use your skills to de-escalate the situation and attempt to restore good order in the cabin. If the guest be-
comes threatening or exhibits suspicious behavior, get your other crewmembers involved. Make sure the PIC is kept
aware of those issues and use your able-bodied passengers to assist in helping to keep order. Remember, threaten-
ing to call the police while in-flight doesn't help you much — it's going to escalate the situation and law enforcement
won't be able to do anything until your on the ground. In the meantime, you have to deal with the escalated situa-
tion.

6. P A G E 6
What is Mst?
When our flights are running behind schedule for various reasons we lose the cushioned scheduled turn time to get
the flight back out. This time is called Minimum Standard Turns (MST). United Airlines allows 29 minutes to turn the
aircraft back out without any penalties. Anything over the given 29 minutes, the focus then turns to the department
that is responsible for allowing the delay to occur. If one were to look at the delay codes and the turn was 29 minutes
or less, then no penalty would have incurred to any department and there would be a "LT" on the chart. However, if
the departure time went beyond the 29 minutes, then there would be another code next to the LT stating what the
main driver was for the delay. At American, MST is 40 minutes.
Late Turns are probably the busiest, and we understand this. We continue to strive for efficiency. If this is not already
being done, here are some suggestions: the stopwatch before arriving at the gate and set the brakes. Keep the flight
attendants informed as to how many minutes we have before we exceed our turn time. What's most important is that
we are aware of our time.
Here are a few examples of codes we see frequently:
Flight Crew
LTFN - flight ops crew checklists
LTFB - boarding delay crew
LTFX - flight ops crew connections
Inflight
LTIB - boarding delay — inflight crew
Maintenance
LTTA - aircraft servicing
Ramp
LTRU - quick turn-ramp
Customer service
LTCL - slow enplane/deplane
Weather
LTXE - extreme weather
Emergency locator transmitter (ELT)
Mexican law requires that all aircraft entering Mexico be equipped with the 406 MHz ELT. To meet Mexico’s require-
ments, aircraft not equipped with a fixed automatic 406 MHz ELT may be dispatched to
Mexico provided two portable 406 ELTs are installed. Aircraft post production 2008 with
one fixed 406 ELT installed may be dispatched with the addition of one
portable ELT installed.
Our CRJ 900 are equipped with the required amount of portable 406 ELTs.
Our Maintenance Department is now installing portable 406 ELTs on our
EJET. These devices will be kept in the overhead bid at row 23, A/C left.
Since the ELT is categorized as a piece of emergency equipment no other
items may be kept in this department along with the device. If a portable
ELT is installed, there will be a yellow bracket installed in the
overhead bin aircraft left row 23.
Crew bag stowage on the EJET is designated as Rows 21 and 22 only.

7. P A G E 7
EEE
June 2016 Issue
Congratulations to the 59 FA ground
school graduates from the April classes.
Currently we have four NH classes in the
May sessions, totaling approximately 120
students.
The following students were voted by their
classmates/instructors as Valedictorians for
each class:
08APR16 Class 15APR16 Class
JOSHUA MERCADO NANCY MUNGUIA
22APR16 Class
JAMES WILSON
Thank you for your continued support of
the New Hire flight attendants!
NEW HIRE UPDATE
AEDs MUST BE SEALED
ADOPT OUR MOT-
TO!
TEAM WORK
MAKES THE
DREAM WORK!
NEXT GEN CRJ900 SMOKE DETECTOR
E
FLIGHT DECK REMINDERS
As a review of Leah Smith’s email on 2.29.16, the AED will now be sealed.
Flight attendants will follow the procedure below for each aircraft type. Up-
dates to the Flight Attendant Manual will be included in the
next Revision.
CRJ Aircraft
During preflight inspection, check:
1) Placard is present and legible.
2) Status indicator window shows a flashing hourglass sym-
bol.
3) The AED is sealed. If seal is not present, or the seal is broken, notify the PIC
and then take inventory of the AED contents. If all contents are present, reseal
the AED with a seal located in the Fly-Away Kit.
Note: If there is a flashing or solid red “X,” possibly accompanied by
an audible chirping, initiate a battery insertion self-test by removing
and reinstalling the existing battery. If after removing and rein-
stalling the existing battery the AED still shows a flashing or solid
“X,” notify the captain. Re-seal AED after battery insertion self-test is
complete.
Contents of the Heartstart AED include: AED · Spare Battery · Quick Reference
Card · Defibrillation Pads · 2 Safety Razors
ERJ-175
During preflight inspection, check:
1) Placard is present and legible.
2) Status indicator is green.
3) The AED is sealed. If seal is not present or broken notify
PIC, take inventory of the AED contents. If all contents are present re-seal with
seal located in the Fly-Away kit.
Note: If indicator is red or an audible beep is heard, notify the cap-
tain.
The Ready Kit for the Cardiac Science AED will be inside the zipped section of
the AED, and the AED will be sealed.
As of June 5, 2016, all CRJ 700/900 aircraft will be equipped with a 6-inch,
round steel key ring containing 2 testing pins that will be placed in the forward
entrance compartment with the demo equipment. The testing pins are used by
FAs to test the smoke detectors and may not be removed from the aircraft. If the
ring containing the testing pins is missing, you must notify the captain. A spare
testing pin will be kept in the flight deck.
To test the smoke detector, insert the long end of the testing pin into the small-
er hole next to the green light and listen for the audible horn. This tool can test
both older and newer styles of smoke detectors. Please do not use ink pens to
test the smoke detectors.When it is necessary for a flight attendant to enter
the cockpit (during preflight, inflight, or post flight),
FAs SHALL NEVER:
occupy a pilot seat.
manipulate the flight controls. Pushing buttons
on the FMS, or any other control, is against FAR
121.545, which states that only a qualified pilot of
the certificate holder operating that aircraft can
manipulate the controls during flight.
take photos while in the cockpit. FARs prohibit
the use of personal laptop computers and person-
al wireless communication devices during sterile
cockpit.

8. Monthly & quarterly Incentive winners
Target Gift Cart
In addition to the occurrence points incentives that are within your Attendance Policy, the Inflight Department has monthly and
quarterly incentives to reward employees who have gone above and beyond. We appreciate the job you do! We want you to
come to work fit for duty and we want you to put forth your best customer service day-in and day-out. Most importantly, we want
you to be proud to represent Mesa Airlines. Congratulations to the winners!
Incentive prizes will be mailed to your home address the following month. If you would like your incentive prize mailed to an alternate address
other than what is listed in ADP you must contact Michael Talley no later than 1700 PHX Local by the 22nd of this month with the address.
When did you start working for Mesa Airlines?
I began training on 02/10/16 and officially became a Mesa Flight Attendant on 03/03/16. My interest
peaked towards working for Mesa because I felt the culture of the company was “family oriented” and that
they believe in treating their employees with respect and reward them well.
What were you doing before becoming a flight attendant for Mesa?
Prior to becoming a flight attendant, I worked as a Disaster Reservist with FEMA (Federal Emergency
Management Agency), assisting victims throughout the United States that were devastated by torna-
does, hurricanes, fires and floods. It’s all about “giving back and being a blessing to others” that are less
fortunate and in need.
What do you enjoy during in your spare time?
In my spare time, I enjoy Zumba, reading, listening to the birds and feeding the fish on the Kemah
Boardwalk with my “hunka” husband of 1 year - Valentine’s Day, and hanging out with my “brilliant”
daughter, Annise!
What are you most passionate about?
My passion lies in empowering people to become all that they can be. I strive to be “The Exception” in
all that I do - providing a million $ smiles, doing the “and then some” and always going above and be-
yond to exceed expectations.
What is your favorite industry quote or motto?
“Your current circumstance does NOT dictate your future.” - Anissa Green Dotson
Where is your favorite crew overnight, and why?
Although I’m relatively new, my favorite crew overnight has been Cleveland thus far. Mainly because I
slept so peacefully in the bed at that particular La Quinta Hotel, or perhaps because secretly I was hoping to
see LeBron James walk through the airport.
Where is the most amazing place you have ever been?
The most amazing place I’ve been so far was Niagara Falls. I absolutely love nature and standing there admiring God’s creation was breathtaking.
Have you ever had a celebrity on a flight? If so, whom?
While on my IOE to LAX we saw Eric Estrada exiting the plane. For those Gen X and Gen Y’ers, Eric Estrada was a major star on the prime
show C.H.I.P.S. (back in the day).
Anything else you would like to share about yourself?
I am grateful for this opportunity to have stepped out on faith and successfully made a career change in my life at 50 years old! After spending
20+ years in Corporate America crunching numbers every month as a Cost Analyst, I’m proud to say that I love working with people 1,000x
better.
It also proved that no matter the age, obstacle or adversity you face, go on and set that goal, speak to the man in the mirror, add faith, and then
take action to work towards it. Remember to exercise the 3D’s in life of Discipline, Determination and Dedication, and practice the ABQ Rule
- “Anything But Quit” and you will achieve that goal.
IAD IAH DFW PHX
Dalton Laine Tameria Hayes Syrquita Pritchett Bassil Mozayek
Anissa
Green
IAH