1. Address: 36 Nguyen Huy Luong,
Ward 14, Binh Thanh District, HCMC
Phone: 090 995 4446
Email: jinabaoanh@gmail.com
General Information:
 Total Years of Experience: 10 year(s)
 Language Proficiency: English
 Most Recent Job: Wholesales Supervisor
 Most Recent Company: Trails of Indochina (TOI)
 Current Job Level: Manager
 Expected Position: Leader, Supervisor, Manager of Inbound Department
 Expected Work Place: Ho Chi Minh City
 Expected Salary: Negotiable
 Career Objective: Director of Sales
Career Highlights:
 Experienced in Tailor-made Tours, Classic, Adventure Tours (Biking, Trekking, Diving ...) and
MICE
 Ability to provide travel products of Vietnam, Laos, Cambodia, Thailand, Myanmar, Indonesia,
China and Singapore … for Oversea Agents
 Well acknowledged about Travel Operating System (Tourplan, Peak15)
 Developing and manage relationships with key Wholesale accounts of USA, AU markets
 Coordinating with other department heads and senior managers to achieve the goals and
objectives of company
 Quarterlysalesforecastwiththe aimtoachieve set targets for revenue and gross profit margin
Education & Qualifications:
 Bachelor of Tourism from Hung Vuong University
(From: 2002 – 2006)
Mai Bao Anh (Ms.)
Nationality: Vietnamese
Gender: Female
Date of Birth: 19 Oct 1983

2. Work Experience:
Sales Supervisor at Trails of Indochina (TOI) – Wholesale Team from 01/2016 – Recent
 Developing and manage relationships with key Wholesale accounts of USA, AU markets
 Leading, training, motivating and monitoring the team to achieve the department’s goals
 Identifyingandtakingactionstoup-sell andpromote all destinations, Tailored Experiences and
partner products
 Coordinating with other department heads and senior managers to achieve the goals and
objectives of company
 Conducting business analysis of economy and market
 Conducting quarterly reviews key accounts including recommendations for development
 Quarterlysalesforecastwiththe aimtoachieve set targets for revenue and gross profit margin
 Customer cares.
Travel Consultant at Trails of Indochina (TOI) from 05/2012 – 01/2016
(3 years, 9 months)
 Gathering information to fully understand agent requests and present options to meet their
needs.
 Identifyingandtakingactiontoup-sell andpromote all TOI’sdestinations, Tailored Experiences
and partner products.
 Takingownershipof andmonitorindividual salesprocessandfollow up with agents to increase
booking conversion.
 Liaising with Product and Reservations departments to ensure feasibility of options.
 Preparing proposals and quotes for retail agents or direct clients up to 80% of each day.
 Negotiate fees and changes with agents (where necessary) to gain agreement.
 Sending final confirmation and any travel documents or vouchers to agents.
 Coordinating with Product Department to update content and tariffs.
 Sending individual booking invoices to agents or direct clients when bookings are confirmed.
 Workingwithoperationsorreservationstohelpsolve problemsfor clients on the ground when
required.
 Maintainingrelationshipswith retail travel agents by ensuring personal service are optimized.
 Attending regular training courses to keep up to date with both product and procedure.
 Keeping others informed by sharing information.
 Informing product department of any product feedback.
Inbound Sales Representative and Tour Operator at Blue Sky Travel Co., Ltd from 07/2006 - 05/2012
(5 years, 10 months)
- As Tour Operator:
 Dealing with suppliers to get the finalized best rates for company
 Customize travel requests from clients
 Handling reservations and finalizing the confirmed bookings
- As Sales Representative:
 Promoting and upsell travel products & special services
 Being person-in-charge of key cooperate accounts as well as VIP Clients
 Designing specialized tours as MICE

3.  Completing travel arrangements for clients by direct dealing with national and international
vendors
 Preparing all final documents to clients before their departures and ensure accuracy of
reservations
 Completing secured payments and submitted paperwork to accounting department
Skills
 MS Office
 Professional Selling
 Planning & Organizing
 Leadership
 Team-working
 Customer Service
 Negotiation
 Management & Supervisory Skills
 Communication
 Problem solving
 Interpersonal skills