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Marketing
Analytics 101
How to Measure the Effectiveness of Your Website

        Mike Volpe
        VP Marketing @H bSpot
                     @HubSpot
        Twitter: @mvolpe
Outbound Marketing
Outbound Marketing is Broken
                               800-555-1234
                               Annoying
                                    p
                               Salesperson
Marketing Has Changed

    1950 - 2000         2000 - 2050
Inbound Marketing

   Blog
      g        SEO   Social Media
Inbound Marketing
 Process                     Tools
 Get F
 G t Foundd                Get F
                           G t Found d
 • Publish                 • Content Mgmt
 • Promote                 • Blogging
 • O ti i
    Optimize               • S i l M di
                              Social Media
                           • SEO
               Get Found   • Analytics

 Convert                   Convert
 • Test                    • Offers / CTAs
 • Target
 • Nurture
                Convert
                C     t    • Landing Pages
                           • Email
                           • Lead Intelligence
                           • Lead Mgmt
                           • Analytics
Why do you want to measure?

  Understand what’s happening with your
  marketing efforts and overall business

  Decide which marketing programs to
  invest in

  Control how fast or slow your business is
  growing
Marketing Analytics vs. Website Analytics

 • Website Analytics
   • Hits, Page Views, Time on Site
   • Page Load Time, Visit Geography
        g                      g p y


 • M k ti A l ti
   Marketing Analytics
   • Leads & Customers
   • Marketing Campaigns
   • Closed Loop Marketing
Is Your Website Performing?

 1. Attract website visitors
    (Blog, SEO Social Media)
    (Bl    SEO, S i l M di )
 2. Convert visitors to leads
    (Landing Pages)
 3.
 3 Produce Measurable ROI
    (Leads, Sales)
Is Your Website Performing?

 1. Attract website visitors (Blog, SEO,
    Social Media)
    S i l M di )
 2. Convert visitors to leads
    (Landing Pages)
 3.
 3 Produce Measurable ROI (Leads(Leads,
    Sales)
Attract Website Visitors: Blog
                  Blog

              Website Visitors



               Get Found


                 Convert
                 C     t



                Customers
What to Publish?

•   Blog
       g
•   Podcast
•   Videos
•   Photos
•   Presentations
•   eBooks
•   News Releases
What to Track: Blog Metrics

 • Traffic Drawing Keywords
What to Track: Blog Metrics

 • Traffic Drawing Keywords
 • Subscribers
What to Track: Blog Metrics

 • Traffic Drawing Keywords
 • Subscribers
 • Comments
What to Track: Blog Metrics

 •   Traffic Drawing Keywords
 •   Subscribers
 •   Comments
 •   Inbound Links
What to Track: Blog Metrics

 •   Traffic Drawing Keywords
 •   Subscribers
 •   Comments
 •   Inbound Links
 •   Traffic, Leads, Customers
Attract Website Visitors: SEO
       Search Engine Optimization

              Website Visitors



                Get Found


                 Convert
                 C     t



                Customers
Organic Search is Better


                      Pay Per Click – 25% of Clicks


                      Organic Results
                       75% of Clicks




Source: Marketing Sherpa and Enquiro Research
How Does Google Decide?




    On-Page          Off-Page
     25%               75%
Build a Long Lasting Asset




Flickr photo: Thomas Hawk
More Content = More Visitors & Power
           Traffic After Increasing Blog Frequency




                           MikeVolpe.com Blog Traffic
  http://blog.hubspot.com/blog/tabid/6307/bid/4602/Want-More-Web-Traffic-Blog-More-Often.aspx
What to Track: SEO Metrics

 • Keywords in Google top 10
What to Track: SEO Metrics

 • Keywords in Google top 10
 • Keyword Rank (vs. Competition)
What to Track: SEO Metrics

 • Keywords in Google top 10
 • Keyword Rank (vs. Competition)
 • Inbound Links
What to Track: SEO Metrics

 •   Keywords in Google top 10
 •   Keyword Rank (vs. Competition)
 •   Inbound Links
 •   Traffic, Leads, Customers from SEO
Attract Website Visitors: Social Media
               Social Media

               Website Visitors



                Get Found


                  Convert
                  C     t



                 Customers
Good Content Spreads
What to Track: Social Media Metrics

 • Reach
What to Track: Social Media Metrics

 • Reach
 • Influence
What to Track: Social Media Metrics

 • Reach
 • Influence
 • Referrals from Social Media




         Twitter.com (5.1%)



                              Facebook.com (9%)
What to Track: Social Media Metrics

 •   Reach
 •   Influence
 •   Referrals from Social Media
 •   Traffic, Leads, Customers
Is Your Website Performing?

 1. Attract website visitors (Blog, SEO,
    Social Media)
    S i l M di )
 2. Convert visitors to leads
    (Landing Pages)
 3.
 3 Produce Measurable ROI (Leads(Leads,
    Sales)
Convert with Landing Pages


                                 Target Market
                                 T      M k
Conversion is where we take
what we have spent time and      Website Visitors
money to get (visitors) and
change it into something
valuable to marketing (leads).             Leads
A cost becomes a benefit.
                                      Opportunities

                                                    Customers
Landing Page Uses

 • Call to action on website homepage

 • Links in all email newsletters / emails

 • Use for all pay-per-click ads

 • Next step after tradeshows or events
Which Offers Convert Better?
Is Your Website Performing?

 1. Attract website visitors
    (Blog, SEO Social Media)
    (Bl    SEO, S i l M di )
 2. Convert visitors to leads
    (Landing Pages)
 3.
 3 Produce Measurable ROI
    (Leads, Sales)
How to Track Your Funnel




 Track visitors.
How to Track Your Funnel




 Track visitors. Track leads.
How to Track Your Funnel




 Track visitors. Track leads. Track customers.
How to Track Your Funnel
What does this tell us?
Analyze Each Channel
Analyze Each Channel
Analyze Each Channel
Analyze Each Channel
Analyze Each Channel
Analyze Each Channel
Relative Cost/Lead for SMBs




   Source: Survey of 100’s of SMBs - www.HubSpot.com/ROI
Inbound Marketing ROI

 • Inbound marketing focused
   companies h
           i have a 61% llower cost
                                  t
   per lead

 • Active HubSpot customers get an
   average of 6 times more leads in 6
   months

 • www.HubSpot.com/ROI
           p
Summary
Questions you should be able to answer:
• How many visitors leads and
              visitors,
  customers am I getting?
• What is driving those visitors, leads
  and customers?
• What are my best and worst sources of
  leads and sales?
• How can I grow sales?
• How can I lower marketing costs?
Who is HubSpot?
Who’s HubSpot?




• Founded in July 2006 from research at MIT
• Cambridge, MA
• 1 500+ customers, 95+ employees
  1,500+    t                l
HubSpot Awards
HubSpot Buzz
Inbound Marketing Software
HubSpot Customers’ Proven ROI

     Cilk Arts Increases Leads 500%


     Makana Solutions 3x Leads, 2x Conversions


     Vocio Pays for HubSpot 30x Over with New Leads


     Objective Management Group Grows Leads 360%


     Bridge Group Doubles Online Leads
         g      p

             www.HubSpot.com/ROI
www.HubSpot.com/Free­Trial



     Mike Volpe
     VP Marketing @HubSpot
     Twitter: @mvolpe

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Marketing Analytics 101 Webinar July2009

  • 1. Marketing Analytics 101 How to Measure the Effectiveness of Your Website Mike Volpe VP Marketing @H bSpot @HubSpot Twitter: @mvolpe
  • 3. Outbound Marketing is Broken 800-555-1234 Annoying p Salesperson
  • 4. Marketing Has Changed 1950 - 2000 2000 - 2050
  • 5. Inbound Marketing Blog g SEO Social Media
  • 6. Inbound Marketing Process Tools Get F G t Foundd Get F G t Found d • Publish • Content Mgmt • Promote • Blogging • O ti i Optimize • S i l M di Social Media • SEO Get Found • Analytics Convert Convert • Test • Offers / CTAs • Target • Nurture Convert C t • Landing Pages • Email • Lead Intelligence • Lead Mgmt • Analytics
  • 7. Why do you want to measure? Understand what’s happening with your marketing efforts and overall business Decide which marketing programs to invest in Control how fast or slow your business is growing
  • 8. Marketing Analytics vs. Website Analytics • Website Analytics • Hits, Page Views, Time on Site • Page Load Time, Visit Geography g g p y • M k ti A l ti Marketing Analytics • Leads & Customers • Marketing Campaigns • Closed Loop Marketing
  • 9. Is Your Website Performing? 1. Attract website visitors (Blog, SEO Social Media) (Bl SEO, S i l M di ) 2. Convert visitors to leads (Landing Pages) 3. 3 Produce Measurable ROI (Leads, Sales)
  • 10. Is Your Website Performing? 1. Attract website visitors (Blog, SEO, Social Media) S i l M di ) 2. Convert visitors to leads (Landing Pages) 3. 3 Produce Measurable ROI (Leads(Leads, Sales)
  • 11. Attract Website Visitors: Blog Blog Website Visitors Get Found Convert C t Customers
  • 12. What to Publish? • Blog g • Podcast • Videos • Photos • Presentations • eBooks • News Releases
  • 13. What to Track: Blog Metrics • Traffic Drawing Keywords
  • 14. What to Track: Blog Metrics • Traffic Drawing Keywords • Subscribers
  • 15. What to Track: Blog Metrics • Traffic Drawing Keywords • Subscribers • Comments
  • 16. What to Track: Blog Metrics • Traffic Drawing Keywords • Subscribers • Comments • Inbound Links
  • 17. What to Track: Blog Metrics • Traffic Drawing Keywords • Subscribers • Comments • Inbound Links • Traffic, Leads, Customers
  • 18. Attract Website Visitors: SEO Search Engine Optimization Website Visitors Get Found Convert C t Customers
  • 19. Organic Search is Better Pay Per Click – 25% of Clicks Organic Results 75% of Clicks Source: Marketing Sherpa and Enquiro Research
  • 20. How Does Google Decide? On-Page Off-Page 25% 75%
  • 21. Build a Long Lasting Asset Flickr photo: Thomas Hawk
  • 22. More Content = More Visitors & Power Traffic After Increasing Blog Frequency MikeVolpe.com Blog Traffic http://blog.hubspot.com/blog/tabid/6307/bid/4602/Want-More-Web-Traffic-Blog-More-Often.aspx
  • 23. What to Track: SEO Metrics • Keywords in Google top 10
  • 24. What to Track: SEO Metrics • Keywords in Google top 10 • Keyword Rank (vs. Competition)
  • 25. What to Track: SEO Metrics • Keywords in Google top 10 • Keyword Rank (vs. Competition) • Inbound Links
  • 26. What to Track: SEO Metrics • Keywords in Google top 10 • Keyword Rank (vs. Competition) • Inbound Links • Traffic, Leads, Customers from SEO
  • 27. Attract Website Visitors: Social Media Social Media Website Visitors Get Found Convert C t Customers
  • 29. What to Track: Social Media Metrics • Reach
  • 30. What to Track: Social Media Metrics • Reach • Influence
  • 31. What to Track: Social Media Metrics • Reach • Influence • Referrals from Social Media Twitter.com (5.1%) Facebook.com (9%)
  • 32. What to Track: Social Media Metrics • Reach • Influence • Referrals from Social Media • Traffic, Leads, Customers
  • 33. Is Your Website Performing? 1. Attract website visitors (Blog, SEO, Social Media) S i l M di ) 2. Convert visitors to leads (Landing Pages) 3. 3 Produce Measurable ROI (Leads(Leads, Sales)
  • 34. Convert with Landing Pages Target Market T M k Conversion is where we take what we have spent time and Website Visitors money to get (visitors) and change it into something valuable to marketing (leads). Leads A cost becomes a benefit. Opportunities Customers
  • 35. Landing Page Uses • Call to action on website homepage • Links in all email newsletters / emails • Use for all pay-per-click ads • Next step after tradeshows or events
  • 37. Is Your Website Performing? 1. Attract website visitors (Blog, SEO Social Media) (Bl SEO, S i l M di ) 2. Convert visitors to leads (Landing Pages) 3. 3 Produce Measurable ROI (Leads, Sales)
  • 38. How to Track Your Funnel Track visitors.
  • 39. How to Track Your Funnel Track visitors. Track leads.
  • 40. How to Track Your Funnel Track visitors. Track leads. Track customers.
  • 41. How to Track Your Funnel
  • 42. What does this tell us?
  • 49. Relative Cost/Lead for SMBs Source: Survey of 100’s of SMBs - www.HubSpot.com/ROI
  • 50. Inbound Marketing ROI • Inbound marketing focused companies h i have a 61% llower cost t per lead • Active HubSpot customers get an average of 6 times more leads in 6 months • www.HubSpot.com/ROI p
  • 51. Summary Questions you should be able to answer: • How many visitors leads and visitors, customers am I getting? • What is driving those visitors, leads and customers? • What are my best and worst sources of leads and sales? • How can I grow sales? • How can I lower marketing costs?
  • 53. Who’s HubSpot? • Founded in July 2006 from research at MIT • Cambridge, MA • 1 500+ customers, 95+ employees 1,500+ t l
  • 57. HubSpot Customers’ Proven ROI Cilk Arts Increases Leads 500% Makana Solutions 3x Leads, 2x Conversions Vocio Pays for HubSpot 30x Over with New Leads Objective Management Group Grows Leads 360% Bridge Group Doubles Online Leads g p www.HubSpot.com/ROI
  • 58. www.HubSpot.com/Free­Trial Mike Volpe VP Marketing @HubSpot Twitter: @mvolpe