1. Presentation
Angshuman Mukherjee
Kedar Nath Mukherjee Road, Agarpara,
Kamarhati, Khardaha, Kolkata (WB) – 700058,
Email ID: angshumanmukherjee1979@gmail.com
Contact No. +91-9051911222
Date: - 31 December 2016
To,
The Hiring Manager,
Kirloskar Ltd
Kolkata West Bengal
Re: - Customer Relationship Executive
Dear Manager,
I would like to take this opportunity to apply for the Customer Relationship Executive position with
your Organization. I am an experienced customer service professional having spent the past fifteen
years working in the field in various capacities.
In my current position as Customer Service Executive with Samsung Electronics India Pvt. Ltd. I field
customer Service & inquiries work to resolve complaints and provide training to new representatives.
My communication problem solving and conflict resolution skills are excellent. I enjoy helping people
find a solution for problems that affect them. As a consummate professional I know I am the ideal
candidate for your Customer Relationship Executive position. I have proven myself adept at handling
customer issues with ease and diplomacy by being promoted to my current title of Customer Service
Executive.
I know I can demonstrate the same skills to make an impact as Customer Service Executive for your
Organization. Again allow me to stress how much I enjoy providing excellent customer service and
coming up withunique solutions to problems.
I am confident and can assure you that I can fulfill my duties of a client relationship manager. To
discuss on this further, I lookforward to meet you and have wordof mutual beneficialrelationship
Thank you and hope to meet you soon.
Sincerely,
Angshuman Mukherjee

2. Angshuman Mukherjee
Kedar Nath Mukherjee Road, Agarpara, Kamarhati, Khardaha, Kolkata (WB) – 700058,
Email ID: angshumanmukherjee1979@gmail.com, Contact No. +91-9051911222
Customer Service Executive
Motivated Customer Relations Executive who excels in producing top-performing customer service
teams. Proficient in recruiting training and managing teams and individuals. Specialize in data analysis
call center management and customer relationship management software.
Core Qualifications
Customer Relationships Customer Service Client Retention
Answering Queries Resolving Problems Evaluating Customers
AccountManagement People Management Customer interaction
Sales administration Customer conflicts Officemanagement
Key skills:-
 Dealing withcustomers and clients in a courteous, professional and diplomatic manner.
 Winning overcustomers.
 Establishing and maintaining positive customer relationships.
 Able to handle complaints, aggressive customers and difficultsituations.
 Effectively presenting information.
 Building up effectivecustomerservice teams.
 Ability to lead and motivate.
 Analyzing and planning workflow.
 Able to handle unreasonable expectations.
 Ability to act on own initiative.
 Being patient with demanding customers.
 Well presented, polite, tactfuland friendly
Experience:-
Since September 2013 to till date working with Samsung Electronics India Pvt. LtdKolkataas a
Customer Relationship Executive
Responsibility:-
 Selling Samsung products (LED,REF.,AC, MWO,WM)
 Responding to issues such as service inquiries, problem resolution, and retaining accounts.
 Handling customer escalations and all customer relations issues.
 Writing reports and business correspondence.
 Relaying information in a conciseand clear manner.
 Managing customer service teams, processes, and polices.
From August’2005 to September 2013 worked with Moderate Engineering Kolkata asa Site Supervisor
Responsibility:-
 Business Development
 Site Supervision.
 Labors management.
 Public relations.

3. From March’2003 to July’2005 workedwith Reliance Communications Ltd Kolkata asa Sales Associates
Responsibility:-
 Sales in door to door marketing forFixed Land Phone and Broad Band Connection
 Sell telecommunications products and services to both individuals and companies.
 Build market position by locating, developing, defining, negotiating, and closing business
relationships.
 Define personal and corporate revenue objectives.
From January’2000 to February’2003 workedwith Multifresh Home Appliances Private Limited Kolkata
as a Field Officer
Responsibility:-
 Sales in door to door formarketing of home appliance (kitchen chimney, water purifier etc.)
 Responsible foridentifying new sales opportunities setting appointments and generating
revenue.
 Often called on to help maintain several of the firm's larger clients.
 Responsible forkeeping an activesales funnel and providing monthly progress reports to
management.
Education & Other Actives:-
Bachelor of Arts from Calcutta Universityin1999
N.C.C. :“B” Certificate passed in 1999 Completed “C” Certificate in 2000.
C.D. :Completed H.F.P. Course in 1999. Completed Basic Course in 2001.
Completed 156th Instructor Course in 2002.
Completed 51st Casualty Course in 2002 (Gold Medalist)
Completed 148th C.D.I. Course in 2003 (National Civil DefenceCollege Nagpur)
Completed First Aid Course in 2002 (St. John Ambulance)
Training Handling:-
TwoSales training of from GUIDEASSURE at IITD (IndianInstituteof training & development)
TwoLeadership Development Training fromGUIDEASSURE at IITD.
Personal Details:-
Father’s Name : Mr. Sunit Kumar Mukherjeed
Date of Birth : 14th October1979
Language Known : Bengali, Hindi, and English.
Hobbies : Listening Music, Watching Movies,Playing Cricket.
Declaration:-
I hereby declare that all the above mentioned information is true to the best of my knowledge.
Date: - 31.12.2016
Place:-Kolkata (Angshuman Mukherjee)