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Marketing Public Health
    Through Social Media
    Angela Connor; Senior Vice President, Group Director
    October 11, 2012




Angela Connor         Twitter: @communitygirl      Hashtag: #publichealth
Social Media is not a fad. It’s a
     fundamental shift in the way we
     communicate.




Angela Connor   Twitter: @communitygirl   LinkedIn: angelaconnor
Angela Connor   Twitter: @communitygirl   LinkedIn: angelaconnor
Today over 65% of adult
    internet users say they use a
    social networking site.
           The Pew Research Center's Internet & American Life
                                      Project ; February 2012




Angela Connor      Twitter: @communitygirl   LinkedIn: angelaconnor
95% of all teens ages 12-17 are
    now online and 80% of those
    online teens are users of
    social media sites.
           The Pew Research Center's Internet & American Life
                                      Project ; February 2012




Angela Connor      Twitter: @communitygirl   LinkedIn: angelaconnor
Social networking site usage is most
    popular with:
      •18-49-year-olds
      •Some college education
      •Household income of less than $30,000
      per year.




Angela Connor   Twitter: @communitygirl   LinkedIn: angelaconnor
State Public Health Departments and
                         Social Media (2011)
        30
        25
        20
        15
        10
         5
         0
                Twitter        Facebook      YouTube



             Source: BMC Public Health, "Adoption and Use of Social Media Among Public
                                                              Health Departments” 2011


Angela Connor             Twitter: @communitygirl       LinkedIn: angelaconnor
Spheres of influence

If you build
it, will they
come?
Social Media is Always Changing




       But YOU Should be Consistent
Angela Connor   Twitter: @communitygirl   LinkedIn: angelaconnor
Angela Connor   Twitter: @communitygirl   LinkedIn: angelaconnor
What are your goals?


      •   Change behaviors – move          •     Get noticed. More media
          people to action                       coverage

      •   Drive home a specific issue      •     Prevention of chronic
                                                 diseases
      •   Raise awareness
                                           •     Fan engagement and
      •   Drive traffic to website/blog          growth


      •   Connect with a particular        •     Educate on an unknown
          population                             topic




Angela Connor          Twitter: @communitygirl        LinkedIn: angelaconnor
Angela Connor   Twitter: @communitygirl   LinkedIn: angelaconnor
Let’s Talk About Social Communications


      •




Angela Connor      Twitter: @communitygirl   LinkedIn: angelaconnor
It’s not all about you!




      •   What’s the hook?

      •   Why should they care?

      •   What’s in it for me?



      •   Move away from ME, ME, ME
      •   And don’t preach!




Angela Connor                   Twitter: @communitygirl   LinkedIn: angelaconnor
Listen, Listen, Listen
Find Your Target Audience
Educate AND Engage
Embrace Social Advertising
Meningitis mentions over the last week




Angela Connor               Twitter: @communitygirl   LinkedIn: angelaconnor
Meningitis mentions over the last week – Blogs




Angela Connor               Twitter: @communitygirl    LinkedIn: angelaconnor
Angela Connor   Twitter: @communitygirl   LinkedIn: angelaconnor
Meningitis mentions over the last week - Twitter




Angela Connor                Twitter: @communitygirl     LinkedIn: angelaconnor
Listen, Listen, Listen
Find Your Target Audience
Educate AND Engage
Embrace Social Advertising
Create real dialogue with
   your stakeholders
Listen, Listen, Listen
Find Your Target Audience
Educate AND Engage
Embrace Social Advertising
EUCATE and ENGAGE
      Live Chats

                                                Several hundred live readers
                                                1,200 Replays
                                                38 Questions answered
                                                78 submitted




Angela Connor         Twitter: @communitygirl      LinkedIn: angelaconnor
ENGAGE - Visual Storytelling




          A picture may be worth
          worth a thousand
          words…




Angela Connor              Twitter: @communitygirl   LinkedIn: angelaconnor
But an
   infographic
   is worth
   a thousand
   tweets.




Angela Connor    Twitter: @communitygirl   LinkedIn: angelaconnor
Angela Connor   Twitter: @communitygirl   LinkedIn: angelaconnor
Angela Connor   Twitter: @communitygirl   LinkedIn: angelaconnor
The Ad Council – Feed the Pig Campaign




Angela Connor             Twitter: @communitygirl   LinkedIn: angelaconnor
Listen, Listen, Listen
Find Your Target Audience
Educate AND Engage
Embrace Social Advertising
UNC Health Care Egg Allergy Chat




Angela Connor             Twitter: @communitygirl   LinkedIn: angelaconnor
UNC Health Care Egg Allergy Chat




Angela Connor             Twitter: @communitygirl   LinkedIn: angelaconnor
Today, I challenge you to…


      • Rethink your messaging
      •   Become your own publisher

      •   Find your audience. Go where they are.

      •   Take the focus off of YOU

      •   Engage: Don’t be afraid to ask questions and find out what
          your target audience wants and needs from you

      •   -Learn from others

      •   -Apply to YouTube for Nonprofits


Angela•Connor          Twitter: @communitygirl     LinkedIn: angelaconnor
Resources


      •   Subscribe to Capstrat’s Health Department List on Twitter:
          https://twitter.com/i/#!/capstrat/health-departments



      •   Angela’s Public Health Infographics Board on Pinterest:
      •   http://pinterest.com/communitygirl/infographics-on-public-
          health/




      •




Angela Connor          Twitter: @communitygirl     LinkedIn: angelaconnor
Upcoming Webinar
    Building Blocks of a Successful
    Social Strategy
    November 1, 2012
    2:00 p.m. – 3:00 p.m.

    Location: http://capstr.at/WQ

    For an invite, email: aconnor@capstrat.com




Angela Connor     Twitter: @communitygirl   Hashtag: #publichealth

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Marketing Public Health Through Social Media

  • 1. Marketing Public Health Through Social Media Angela Connor; Senior Vice President, Group Director October 11, 2012 Angela Connor Twitter: @communitygirl Hashtag: #publichealth
  • 2. Social Media is not a fad. It’s a fundamental shift in the way we communicate. Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 3. Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 4. Today over 65% of adult internet users say they use a social networking site. The Pew Research Center's Internet & American Life Project ; February 2012 Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 5. 95% of all teens ages 12-17 are now online and 80% of those online teens are users of social media sites. The Pew Research Center's Internet & American Life Project ; February 2012 Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 6. Social networking site usage is most popular with: •18-49-year-olds •Some college education •Household income of less than $30,000 per year. Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 7. State Public Health Departments and Social Media (2011) 30 25 20 15 10 5 0 Twitter Facebook YouTube Source: BMC Public Health, "Adoption and Use of Social Media Among Public Health Departments” 2011 Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 8. Spheres of influence If you build it, will they come?
  • 9. Social Media is Always Changing But YOU Should be Consistent Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 10. Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 11. What are your goals? • Change behaviors – move • Get noticed. More media people to action coverage • Drive home a specific issue • Prevention of chronic diseases • Raise awareness • Fan engagement and • Drive traffic to website/blog growth • Connect with a particular • Educate on an unknown population topic Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 12. Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 13. Let’s Talk About Social Communications • Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 14. It’s not all about you! • What’s the hook? • Why should they care? • What’s in it for me? • Move away from ME, ME, ME • And don’t preach! Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 15. Listen, Listen, Listen Find Your Target Audience Educate AND Engage Embrace Social Advertising
  • 16. Meningitis mentions over the last week Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 17. Meningitis mentions over the last week – Blogs Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 18. Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 19. Meningitis mentions over the last week - Twitter Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 20. Listen, Listen, Listen Find Your Target Audience Educate AND Engage Embrace Social Advertising
  • 21. Create real dialogue with your stakeholders
  • 22. Listen, Listen, Listen Find Your Target Audience Educate AND Engage Embrace Social Advertising
  • 23. EUCATE and ENGAGE Live Chats Several hundred live readers 1,200 Replays 38 Questions answered 78 submitted Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 24. ENGAGE - Visual Storytelling A picture may be worth worth a thousand words… Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 25. But an infographic is worth a thousand tweets. Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 26. Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 27. Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 28. The Ad Council – Feed the Pig Campaign Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 29. Listen, Listen, Listen Find Your Target Audience Educate AND Engage Embrace Social Advertising
  • 30. UNC Health Care Egg Allergy Chat Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 31. UNC Health Care Egg Allergy Chat Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 32. Today, I challenge you to… • Rethink your messaging • Become your own publisher • Find your audience. Go where they are. • Take the focus off of YOU • Engage: Don’t be afraid to ask questions and find out what your target audience wants and needs from you • -Learn from others • -Apply to YouTube for Nonprofits Angela•Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 33. Resources • Subscribe to Capstrat’s Health Department List on Twitter: https://twitter.com/i/#!/capstrat/health-departments • Angela’s Public Health Infographics Board on Pinterest: • http://pinterest.com/communitygirl/infographics-on-public- health/ • Angela Connor Twitter: @communitygirl LinkedIn: angelaconnor
  • 34. Upcoming Webinar Building Blocks of a Successful Social Strategy November 1, 2012 2:00 p.m. – 3:00 p.m. Location: http://capstr.at/WQ For an invite, email: aconnor@capstrat.com Angela Connor Twitter: @communitygirl Hashtag: #publichealth

Editor's Notes

  1. Out of the 50 state public health departments in the U.S., 26 had Twitter accounts in 2011, according to a study published in the journal BMC Public Health.The study found that 17 state public health departments had Facebook accounts in 2011, 13 had a YouTube channel, four had a Flickr account and one had a blog,Read more: http://www.ihealthbeat.org/data-points/2012/how-many-state-public-health-departments-had-various-social-media-accounts-in-2011.aspx#ixzz28U8lQosJ
  2. Talk about how it has changes. Facebook brand pages, profiles, moderating comments, etc…Facebook has a new annoucnement every single day .
  3. At the core of your strategy –Clearly defining how your business goals are to be achieved through your Facebook marketing
  4. Goal of a health department in the State of Utah: What we do: Ensure Salt Lake County is healthy through:- promotion of healthy lifestyles and the prevention of chronic diseases such as obesity, 
  5. With social media, there is no one-size-fits all strategy for success. Before we make any recommendations, it is crucial that we understand your company or organizaation’s goals and objectives. Then, we develop a social media plan to firmly establish your brand online. We work tirelessly to ensure your brand is differentiated, compelling and relevant and drives not just awareness or interest, but engagement and dialogue.
  6. Use social media as a real-time research tool and to gain insights on a number or topics.
  7. Questions, polls, survey – find out what they want and how they want it.
  8. A picture is worth a thousand words.An infographic is worth a thousand tweets.
  9. A picture is worth a thousand words.An infographic is worth a thousand tweets.
  10. A picture is worth a thousand words.An infographic is worth a thousand tweets.
  11. Talk about how this also had influencer relations
  12. How are you delivering your message? Maybe people don’t engage because it isn’t interesting. Social media gives you many ways to do that. Alamance County is seeing some success with twitter, getting noticed by community and local media Seasonal flu vaccination awareness (this was a multi-health department media collaboration with Chatham, Guilford, and Randolph counties)Rabies Alerts (with confirmed cases of rabies in the county)Health Department eventsNews Releases and background information about the subject (i.e. County Health Rankings, Give Kids a Smile, and other important health topics) 
  13. How are you delivering your message? Maybe people don’t engage because it isn’t interesting. Social media gives you many ways to do that. Alamance County is seeing some success with twitter, getting noticed by community and local media Seasonal flu vaccination awareness (this was a multi-health department media collaboration with Chatham, Guilford, and Randolph counties)Rabies Alerts (with confirmed cases of rabies in the county)Health Department eventsNews Releases and background information about the subject (i.e. County Health Rankings, Give Kids a Smile, and other important health topics)