1. Andres (Andy) Veliz
SUMMARY
Seniorlevel TechnologyandServicesExecutive/Managerwithstrongbackgroundinhigh-volume,
informationintensive,missioncritical industries,andprovenexperience leading,software development,
technology,projectmanagementandclinical application teams,projectsandoperations.
 Over15 yearsof professionalexperience inthe healthcare,consulting,andsoftware development
industries leveragingagilemethodologyandbusinessagilityskillsandexperience.
 Change managementbackgroundwhile workingatCernerCorporation,DellandOrionHealth.
 Expertise inCSS, ClientRelationship Management,IT/ISOperations,Clinical ApplicationsSupport,
Productand Program Management,CPOE,HealthInformationExchange,Project/Program
Management,centralizedanddecentralizedIDN Architecturalplanning,NetworksAdministration,
wirelessnetworks,HL7interfaces,customerservice/supportandSoftware Development.
 Keystrengthsincludes communicationandpeopleskills, developmentProductRoadMaps and
software implementation,businessdevelopmentstrategies,vendor management,business
partnershipmanagement,fullsoftwaredevelopmentcycle andteambuilding.
 Experience withstart-upcompaniesaswell asestablishedinternationalpresence companies.
 Participative leadershipstyle fostersteamproductivitywithemphasisonresultsandgoals
achievement.
 Expertmanagingsmall andlarge single hospitalsITmanagementaswell asmulti-hospitalssystems.
 Unique combinationof businessstrategydevelopmentandhands-onsystemsimplementationwith
knowledge andunderstandingof clinical users’perspective andclinical clients’needs.
 Experience with Cerner,HIS,EMR, Oracle,SQL, Cassandra,UNIX,CCL, ProjectManagementtools,
Jira,Splunk,Pagerduty,AWSMonitoring.
PROFESSIONAL EXPERIENCE
NOC Director (leadingITSM,CSS, and DSM Departments)
Orion Health Ltd 2014-Present
HealthInformationExchange (HIE),HealthCare Organization,DirectSecure Messaging,Information
TechnologyService ManagementandNetworkOperationsCenterDirector.
 Guided byITIL principles,directsthe OrionSaaSInformationTechnologyServicesManagement
(ITSM) Team to create and improve repeatable processes,proceduresandworkflowformanaged
servicesandSaaSOperations.
 Overseesthe OrionHealthDirectSecure MessagingOperationsteamtoprovisionDSMclientsinto
our multi-tenantedHealthInformationService Providersolution.Managesthe timelydeliverable of
customizedinterfacesusingRhapsodyengine tosafelyexchange informationwithdisparate
formattedsystems.

2.  Providesthe vision,managesandexecutesthe tasksneededforthe OrionHealthNetwork
OperationsCentertoprovide 24x7x365 eyesonglassmonitoringandalertingtoensure maximum
utilizationof OrionHealthProducts.
 RhapsodyCertifiedInterface EngineerandfamiliarwithCloverleaf Engine andHL7.
 Providesfirstlevel andsecondlevelmanagementforthe implementationof HIEand DirectSecure
MessagingimplementationtomeetMU requirements.
 ProvidesDirectiontoaClientSupportService teambasedonseveral areasof the UnitedStatesand
providesescalationtoDevelopment,Infrastructure andOperationsSubjectMatterExperts.Close
coordinationof tasksperformedbyglobal managementservices,operationsandimplementations
usingRhapsodyandotherproprietaryandindustrystandardproductsandtools.
 Directmanagementof 53 FTEs inthree different developmentandTier2 and 3 support
departmentsanddirect managementof the ClientSupportServicesorganizationwithover25
additional FTEs.
 Bringsto bear yearsof Healthcare andIT Managementexpertise todevelop,create,edit,improve,
change,followandexecute processes,procedures,policiesforimplementation,project
management,anddevelopmentof Interfaces,HIE,PatientPortal,Clinical Portal,andotherhealth
care productsin the NorthAmericanmarket.
Skillsused: Cerner,ITIL, Rhapsody, Cloverleaf, HL7, SaaS InformationTechnology, ITOperations
Management, OrionHealthProducts,MicrosoftOffice,Jira,ProjectManagement,LogicMonitor,Splunk,
AWS (Web) Monitor,iCinga,PagerDuty, JVMmonitoring, OrionRunbooks,Infrastructure Management,
Team (Creation/Retention)Building. DisasterRecoveryandBusinessContinuitytools,policies,
proceduresandprocesses. Vendormanagement;EPIC,Cerner,Meditech,Phillips,McKesson.
TenetHospital Information ServicesDirector/Dell Corp. Sr. SolutionsDeliveryManager
TenetHealthcare OBO Dell Corporation, 2012-2014
InformationServicesDirectorforSouthernCaliforniaInlandEmpire DesertRegionalMedical Center.
Overall responsibilityleadingateamof ProjectManagers, SystemsandApplicationAnalysts,
ImplementationAnalysts,Interface Engineers,HelpDesk/ClientSupportandInfrastructure Architects.
 Createdstrategicandtactical businessplansforDell’sengagementwiththe TenetHealthcare
organizationtodeliverqualityservice toHospital,AncillaryClinics,Providers’Officesandaffiliate
HealthCare Organizations.
 Major initiativesimplementedincludedexpansionof Cernerelectronicmedical record,Enterprise-
wide scheduling,Closed-loopMedsAdministration.Medreconciliation,CPOEimplementation,
compliance andsupport.
 Directsupervisionof 12Clinical andFinancial SystemsAnalysts,15 HelpDeskAnalysts,18Desktop,
NetworkSupportInfrastructure (Voice andData) Engineers
 Implemented HealthInformationExchange withInlandEmpire andICD-10,HL7 interfaces’project
management,assessment,implementation,education,trainingandtesting.

3.  Implemented Labor&Deliverychartingandfetal monitoringsystem.Dictation/Speechrecognition
usingDragon andNextGen.Roboticsanddiagnosisqualityimageandvital signsforoffsite Physician
Consultswith Neurologistsandotherspecialistteams
 ImplementedServerVirtualizationof local DataCenterwith70% of serversvirtualized. Firstyear
cost savingsof over$450K.
 Memberof Corporate teamto improve performance of CernerHISapplication. Asanadvocate for
the local hospital,communicatesandmanagesperformance expectationsforCernerandcentralized
applications.
 Provided ITsupportto openImaging,OrthopedicandCancerCenterclinics. Firstoff-campusclinics
inhospital history.
 Implementedand directedthe use of ProjectManagementInstitute bestpracticestosuccessfully
track budget,milestones,risksandmitigationstatusreportingtolocal andcorporate Dell,Tenetand
DesertRegional management.Emphasizeduse of knownandcreative project management
methodologiestomaximize communicationsatall levels. Improvementincustomercommunication
of projectstatus,scrummeetings,staff andvendormeetings,risksmitigationandon-demandand
retroactive projectstatusreporting.
 Provided directmanagementanddirectionto24x7x365 HelpDesk,Technical ServicesandDesktop
Supportteam,Data NetworkandTelephonyArchitects,Infrastructure Managers,SystemsAnalysts,
PhysicianLiaisons,Clinical InformaticsAnalystsandBillingAnalysts.
 Prepared anddirected hospital andITresourcestocomplete monthly,quarterlyandannual HIPAA
and securityauditsaswell as financial audits.
 Guided the hospital tomeetMeaningfulUse requirements,ICD-10conversion,andattained over
90% of CPOE adoptionand compliance hospitalwide.
 Keymemberof Hospital Steeringcommittee,PhysicianAdvisoryCommitteeandClinical Process
ImprovementCommittee.
Skillsused: Cerner;PowerChart, CernerEMR,CernerCCL Programming. NexGenRemedy, EHR, ITIL,
Cloverleaf,HL7,SaaS InformationTechnology,ITOperationsManagement,HL7,ICD-10,Remedy,Dell
Managementtools,MS Office suite
Sr. Vice PresidentandCIO
EMPATH (HealthCare Consultingand Technology),PointRichmond,Ca, 2009-2012
CIO andSoftware andConsulting ServicesDeliveryExecutive responsible forthe overallnationwide
clientrelationshipandtechnologyroadmapfora Hospital OperationsCompany.
 As Chief InformationOfficer,lead the technology andconsultingteamstodevelop,QA,implement
and supportsoftware productsthattrack hospital operationsresultsinreal time (StatusBoards) for
quickactionfrom staff andmanagementaswell ashistorical information(Dashboards) fortrends
and operationimprovements.
 As Software andService DeliveryExecutive,wasresponsible forthe overall clientsatisfactionwith
ConsultingServices,Technologyproductsandsoftware implementationsfromcontractnegotiations
to billingrelatedissues.Responsibilitiesoverthe ProjectManagementOrganization,Software

4. ImplementationConsulting,TurnKeySoftware Delivery,ConsultingServicesandoverall
implementationmanagement.
SkillsUsed: Cerner,ITIL,Cloverleaf,HL7,SaaSInformationTechnology,ITOperationsManagement,Dell
Managementtools,MicrosoftOffice,Jira, ProjectManagement,LogicMonitor,Splunk,AWS(Web)
Monitor,iCinga,PagerDuty,ITAuditingtools,Infrastructure Management,Team(Creation/Retention)
Building. Vendormanagement;EPIC,Cerner,Meditech,Phillips,McKesson.
ImplementationProgram Manager
Technical Director and ClientResultsExecutive,ClientCare
CernerCorporation, Kansas City, Mo. 2000-2009
 AfterCerneracquisitionof the numberone inKLAS© forMedicationErrorPreventionPointof Care
applications,Bridge Medical Inc.in2005, was responsible andheldthe role of ClientRelationship
and ChangesManagementDirectorforover50 Hospitalsnationwide includinglarge IDNsandsmall
hospitals.Dutiesincludebutare notlimitedtoprovidingcommunicationpathsbetweenclients,
critical issue resolution,customersupportandIntellectualProperty(R&D) teamswithinCerner
Corporationwhile keepingthe role of Directorof Technical ServicesandSoftware Implementation
Program Manager.Ten timeswinnerof the CernerCorporation’sawardfor customersatisfaction.
Responsible anddirectcontributorforBridge Medical bestquarterrevenue (over15 Milliondollars).
Responsible forClientRelationshipManagementandTechnologyDirection.Responsiblefor
recoveringfrom#5 in KLASyear(2006) to #1 in KLAS(2008)
 Director,Technical ServicesandInformationPrivacyandSecurityOfficer
 BRIDGE MEDICAL, SolanaBeach,Ca. an AmerisourceBergenCompany
 Responsible forTechnologyConsultantsandInterface Architects’staff,aswellasoversaw HIPAA
compliance fora leadingedge,healthcare Software DevelopmentCompany.Teamisresponsiblefor
the implementationof technologysolutionsincludinghighavailability,disasterrecoveryplanning,
multiple tierwebanddatabase engineering,wirelessnetworks, barcoding,andHL7 interfaces.
Provide directiontomanage hospital wide changeswhile becomingthe change agentsforahospital
wide software implementation.Provide technical expertise forthe architectural planningand
developmenttosupportIntegrated DeliveryNetworks(IDN) nationwideincentralizedand
decentralizedDataCenters.Workinghand-and-handwithclients,multi-disciplineconsultantsand
software engineers,provideexpertassessmentandquickidentificationof technologyprojectgaps.
 Evaluated,lead developed,implementedandmanaged efficientmethodologiesforthe integration
and implementationof aWireless802.11x webbasedpatientbedside solution.
 ImplementedRFID,RTLSandbar codingtechnologies toidentifythe rightpatient,the rightmedicine
(dose,route,interaction,etc) andthe rightcare practitioner.Alsouseditforpatientbed
managementandO.R.cart locationreadiness aswell asSingle Sign-On(SSO) andCCOWinterfacing.
 Experience directinginterface teamandperforming gapanalysistothe followingADTandOrder’s
vendors;HBOCSeries2000, HBOC Star, HBOC TPA,HBOC Medipac,MeditechMagic,Meditech
Client/Server,SiemensInvision,SiemensUnity,SiemensMedSeries4,CernerClassic,Cerner
Millennium,andMediware.

5. SkillsUsed: Cerner;PowerChart,CernerEMR,CernerEHR, CernerCCL Programming. Unix,Oracle,
Change Management,HL7, KLASfocusand clientsatisfactionimprovement.
Education:
B.S.ComputerScience – UniversidadNacionalde Ingenieria
ComputerScience and Language – Los AngelesPierce College
ProgrammingCertificate–UniversidadGarcilazode laVega
CIO/COOand Healthcare Business Workflow Training–EMPATH
RhapsodyInterface Engine ProgrammingandHL7 – OrionHealth