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Can “Pay Per Click” effectively increase
business leads & sales
Andrew Yang (@yang_ers)
Search Evangelist, Microsoft Canada

@bing_ads | @yang_ers
Question…..
How many times today were
you looking for something?
@bingads | @yang_ers
In 2013 Canadians Searched for:
229995

5405

9231

Tirecraft

Firestone

@bing_ads | @yang_ers

19251

21115

Michelin

Winter Tires

Source: Bing Ads Intelligence – Jan. 2014 pull

Tires
3
Consumers Seek Local Information
30% of all search queries have local intent

40% of offline transactions start with online search
48% of mobile and 36% of PC searchers visit a local business

@bing_ads | @yang_ers
@bing_ads | @yang_ers

Source: Bing Ads Intelligence – Jan. 2014 pull

5
=
@bing_ads | @yang_ers

6
Wouldn’t it be great if you
could…
Control your message
Target the right audience
Always appear at position #1
Measure your ROI
@bingads | @yang_ers
Paid

Organic

@bing_ads | @yang_ers

8
Paid

Local Listings are:

• Queries based on IP and

Local
Listings

@bing_ads | @yang_ers

location keywords
• Part of the SEO or
organic aspect of search
• Beneficial in helping
customers find your store
• Increasing relevancy and
driving traffic to your site
and store
9
Search Engine Marketing (SEM)
Also called…
Pay per Click (PPC)
Paid Search
Sponsored Listings

Search Engine Optimization (SEO)
Also called…
Natural Search
Organic Search

Pay-per-click, paid search, denotes a cost paid by
a marketer for every click through of a search
listing

Search engine optimization, natural or organic
search (natural = organic)

Links that appear at the top and to the right of
the search results

@bing_ads | @yang_ers

Links that appear in the body of the search results

1
Paid

Anatomy of a Result

Organic

@bing_ads | @yang_ers

1.
2.
3.
4.

Ad Title
Display URL
Ad Copy
Sitelink Extensions

1
Learning Search Lingo

@bing_ads | @yang_ers
•
•
•
•
•
•
•
•
•

Impressions – How many times your ad is viewed
Clicks – How many times your ad has been clicked
Click Thru Rates (CTR) – Clicks / Impressions
Cost per 1000 Impressions (CPM) – Cost to show a thousand impressions
Cost per Click (CPC) - Cost each time somebody clicks
Cost per Acquisition (CPA) – Cost to acquire a customer
Mainline – In the “body” of the results
Right rail – To the right of the results
Position <x> - Where your ad is being served

@bing_ads | @yang_ers

1
Canada Online Advertising
Statistics

@bing_ads | @yang_ers
$3.09B
$2.28B
$1.85B

$1.24B

584
576

$1.61B

587

916

467

840

460

688
578

490

622

2008

2009
Search

Source: : IAB Canada

@bing_ads | @yang_ers

907

741

Display

2010
Classifieds

Video

1308

1081

2011
Email

Video Gaming

2012
Mobile
15
How Does PPC work?
Simple Answer…
You pay us when somebody clicks on your Ad

@bing_ads | @yang_ers
Quality Score (0 to 10): Guidance on how to improve your ad to increase
traffic and revenue. Based on:
- Keyword relevance
- Landing Page relevance
- Landing Page user experience
Cost-per-click (CPC): How much you are paying for each click
Ad Rank: Is a function of Quality Score and your Bid (higher is better)

@bing_ads | @yang_ers

1
7-10

Assigned at KW level

Above Average

6
Average

1-5
Below Average

@bing_ads | @yang_ers

18
Keyword
Relevance
(Ad Quality)

•

Weighted heaviest

•

Largely based on CTR

@bing_ads | @yang_ers

Landing Page
User
Experience

Landing Page
Relevance

•

Relationship between
query, ad and Landing
Page content

•

Reflects how well your
site adheres to adCenter
Editorial Guidelines

19
PPC Items
Select your keywords

Create an enticing ad copy
Set your targeting
Take advantage of extensions
Track your conversions and statistics

@bing_ads | @yang_ers
Select keywords that you want your ad to appear in

@bing_ads | @yang_ers

2
High

Cost

Low
High

@bing_ads | @yang_ers

Search Frequency

Low

22
Awareness
Consideration

• Target keywords to

awareness about your
company
• Bids should be lower

• Comparison Shopping
• Bid on competitors or
comparison keywords

Conversion
@bing_ads | @yang_ers

• Keywords indicating
immediacy of
purchasing
• Traditionally higher
23
bids
Other Tips
Keep your ads
relevant and
specific to the
keyword set

Highlight your
point of difference

Great Ad!

@bing_ads | @yang_ers

Emulate great
ads in your
industry
2. Have rotating
ads to test
which ad
performs the
best
1.

Include a call to
action

24
Targeting is available at the campaign and ad group level based on:

Geographical Location
(Country, State, DMA or City
based on IP address)

Time of day
Day of the week

Gender and age
(based on login info)

(based on the user’s time
zone)

Device/ OS

Tip: Incremental Bids can be applied to help improve the position of your ad when it is triggered by a target group
@bing_ads | @yang_ers

2
Long Ad Titles

+7%

Sitelink
Extensions

+15-25%

Local Ad
Extensions

+30-35%

@bing_ads | @yang_ers

*Based on internal data 2012

2
Finally…
Track everything with your
campaigns
@bingads | @yang_ers
- Bing Ads Blog -

http://community.bingads.microsoft.com/ads/en/bingads/b/blog/
- Bing Ads Twitter Handle - @Bing Ads
- Like us on Facebook - facebook.com/BingAds
- Bing Ads Training Materials http://advertise.bingads.microsoft.com/en-ca/courses

- Become an Accredited Professional (free to take)

www.bingadspro.com/ca
@bing_ads | @yang_ers

28
1. Use Pay Per Click advertising to control your

message, target your customers, control your
ROI
2. Focus on your message and what distinguishes
your products from others
3. Measure, measure, measure

@bing_ads | @yang_ers

29
@bing_ads | @yang_ers
@bing_ads | @yang_ers

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Intro to PPC - Tirecraft National Meeting

  • 1. Can “Pay Per Click” effectively increase business leads & sales Andrew Yang (@yang_ers) Search Evangelist, Microsoft Canada @bing_ads | @yang_ers
  • 2. Question….. How many times today were you looking for something? @bingads | @yang_ers
  • 3. In 2013 Canadians Searched for: 229995 5405 9231 Tirecraft Firestone @bing_ads | @yang_ers 19251 21115 Michelin Winter Tires Source: Bing Ads Intelligence – Jan. 2014 pull Tires 3
  • 4. Consumers Seek Local Information 30% of all search queries have local intent 40% of offline transactions start with online search 48% of mobile and 36% of PC searchers visit a local business @bing_ads | @yang_ers
  • 5. @bing_ads | @yang_ers Source: Bing Ads Intelligence – Jan. 2014 pull 5
  • 7. Wouldn’t it be great if you could… Control your message Target the right audience Always appear at position #1 Measure your ROI @bingads | @yang_ers
  • 9. Paid Local Listings are: • Queries based on IP and Local Listings @bing_ads | @yang_ers location keywords • Part of the SEO or organic aspect of search • Beneficial in helping customers find your store • Increasing relevancy and driving traffic to your site and store 9
  • 10. Search Engine Marketing (SEM) Also called… Pay per Click (PPC) Paid Search Sponsored Listings Search Engine Optimization (SEO) Also called… Natural Search Organic Search Pay-per-click, paid search, denotes a cost paid by a marketer for every click through of a search listing Search engine optimization, natural or organic search (natural = organic) Links that appear at the top and to the right of the search results @bing_ads | @yang_ers Links that appear in the body of the search results 1
  • 11. Paid Anatomy of a Result Organic @bing_ads | @yang_ers 1. 2. 3. 4. Ad Title Display URL Ad Copy Sitelink Extensions 1
  • 13. • • • • • • • • • Impressions – How many times your ad is viewed Clicks – How many times your ad has been clicked Click Thru Rates (CTR) – Clicks / Impressions Cost per 1000 Impressions (CPM) – Cost to show a thousand impressions Cost per Click (CPC) - Cost each time somebody clicks Cost per Acquisition (CPA) – Cost to acquire a customer Mainline – In the “body” of the results Right rail – To the right of the results Position <x> - Where your ad is being served @bing_ads | @yang_ers 1
  • 15. $3.09B $2.28B $1.85B $1.24B 584 576 $1.61B 587 916 467 840 460 688 578 490 622 2008 2009 Search Source: : IAB Canada @bing_ads | @yang_ers 907 741 Display 2010 Classifieds Video 1308 1081 2011 Email Video Gaming 2012 Mobile 15
  • 16. How Does PPC work? Simple Answer… You pay us when somebody clicks on your Ad @bing_ads | @yang_ers
  • 17. Quality Score (0 to 10): Guidance on how to improve your ad to increase traffic and revenue. Based on: - Keyword relevance - Landing Page relevance - Landing Page user experience Cost-per-click (CPC): How much you are paying for each click Ad Rank: Is a function of Quality Score and your Bid (higher is better) @bing_ads | @yang_ers 1
  • 18. 7-10 Assigned at KW level Above Average 6 Average 1-5 Below Average @bing_ads | @yang_ers 18
  • 19. Keyword Relevance (Ad Quality) • Weighted heaviest • Largely based on CTR @bing_ads | @yang_ers Landing Page User Experience Landing Page Relevance • Relationship between query, ad and Landing Page content • Reflects how well your site adheres to adCenter Editorial Guidelines 19
  • 20. PPC Items Select your keywords Create an enticing ad copy Set your targeting Take advantage of extensions Track your conversions and statistics @bing_ads | @yang_ers
  • 21. Select keywords that you want your ad to appear in @bing_ads | @yang_ers 2
  • 23. Awareness Consideration • Target keywords to awareness about your company • Bids should be lower • Comparison Shopping • Bid on competitors or comparison keywords Conversion @bing_ads | @yang_ers • Keywords indicating immediacy of purchasing • Traditionally higher 23 bids
  • 24. Other Tips Keep your ads relevant and specific to the keyword set Highlight your point of difference Great Ad! @bing_ads | @yang_ers Emulate great ads in your industry 2. Have rotating ads to test which ad performs the best 1. Include a call to action 24
  • 25. Targeting is available at the campaign and ad group level based on: Geographical Location (Country, State, DMA or City based on IP address) Time of day Day of the week Gender and age (based on login info) (based on the user’s time zone) Device/ OS Tip: Incremental Bids can be applied to help improve the position of your ad when it is triggered by a target group @bing_ads | @yang_ers 2
  • 26. Long Ad Titles +7% Sitelink Extensions +15-25% Local Ad Extensions +30-35% @bing_ads | @yang_ers *Based on internal data 2012 2
  • 27. Finally… Track everything with your campaigns @bingads | @yang_ers
  • 28. - Bing Ads Blog - http://community.bingads.microsoft.com/ads/en/bingads/b/blog/ - Bing Ads Twitter Handle - @Bing Ads - Like us on Facebook - facebook.com/BingAds - Bing Ads Training Materials http://advertise.bingads.microsoft.com/en-ca/courses - Become an Accredited Professional (free to take) www.bingadspro.com/ca @bing_ads | @yang_ers 28
  • 29. 1. Use Pay Per Click advertising to control your message, target your customers, control your ROI 2. Focus on your message and what distinguishes your products from others 3. Measure, measure, measure @bing_ads | @yang_ers 29

Hinweis der Redaktion

  1. Do an introduction about yourself.
  2. Was it a restaurant? Was travel location? New cars? An extremely rare video game? How many of you turned to a search engine? A lot of you turned to search engine.
  3. Quick question anybody want to guess how many times Cdns searched for tire on Bing??Roughly for a total of 285000 queries285k, just on Bing alone! If google has the other 90% of the marketshare, they will have about ~3M searches on these queries alone And this is not including your competitors like Canadian Tire, Costco. Etc…
  4. Now thinking about all the times you searched, and apply that to your business and the message and goals you are trying to achieve.You can do that with Pay per click advertising! Alright everybody that concludes my presentation Can “Pay Per Click” effectively increase business leads &amp; sales.
  5. This is a Search engine results page. Take a look at it. See where does your eyes gravitate towards? Look at the messaging that is there. Some termin
  6. Now thinking about all the times you searched, and apply that to your business and the message and goals you are trying to achieve.You can do that with Pay per click advertising! Alright everybody that concludes my presentation Can “Pay Per Click” effectively increase business leads &amp; sales.
  7. Highlight where the industry is in Canada. Showcase the Search revenue
  8. Use your analytics tool of choice, see what metrics matter:Conversions? Dwell timeROI, are you making money? Tell Rotman Story… Is 50k for three phone calls worth it??Yes?No?Don’t know?