A run through of simple concepts of responsive design and how these specifically apply to mobile-responsive services.
The idea that mobile technology affects social behaviour is explored and examples given of how this affects web service design for mobile phones.
The idea that mobile users are not distinct from desktop and tablet users, but often the same people at different times is considered.
To show how these simple concepts can be applied to usefully create mobile services, examples from live V&A mobile-responsive web designs are reviewed in terms of how they were planned based on how users behave. These include the main V&A website responsive display and the award-winning digital Explorer Map.
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Thinking Holistically about Mobile-Responsive Services
1. Andrew Lewis
Thinking Holistically about
Mobile-responsive Services
Museums Get Mobile!
MCG Spring Meeting
Victoria and Albert Museum
MShed, Bristol, 16 May 2014
24. Digital elements of a museum visit… screen use is contextual
Discovery Journey Being hereAwareness
Activity: social digital
Location: anywhere
Screen: mobile
Activity: leisurely discovery
Location: home
Screen: tablet
Activity: wayfinding
Location: on the move
Screen: mobile
Activity: leisurely discovery
Location: Museum
Screen – none/gallery screens/
mobile
Twitter, Facebook,
etc
Digital map,
What’s On
Mobile-optimised
Visit Us page
The awesome V&A
40. Search the Collections (STC)
Mobile STC
Website auto-display module
Furniture gallery digital label
Digital map
One chair.
One authoritative
digital asset.
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Information scientist with 13 years managing projects and live digital services in museums and public libraries. BSc Cybernetics & Control Engineering, MSc Information and Library Studies, chartered librarian, makes stuff…Joined the Victoria and Albert Museum in 2008. Currently Digital Content Delivery Manager, previously Senior Web Content Manager.Projects – large-scale website redesign, content programme management, self-issue services,automated telephone renewal systems, public access computer services, online information, game development, SMART cards, multi-authority procurement and digitisation projects, etc.
Information scientist with 13 years managing projects and live digital services in museums and public libraries. BSc Cybernetics & Control Engineering, MSc Information and Library Studies, chartered librarian, makes stuff…Joined the Victoria and Albert Museum in 2008. Currently Digital Content Delivery Manager, previously Senior Web Content Manager.Projects – large-scale website redesign, content programme management, self-issue services,automated telephone renewal systems, public access computer services, online information, game development, SMART cards, multi-authority procurement and digitisation projects, etc.