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Friends Tweets & Change
                              THE CASE FOR GRASSROOTS COMMUNICATION
                                                                    J-TERM 2011




                                     Social Media
                                     Strategies
                                               Day 7




                                                       Instructor: Andrew Hoffman



Wednesday, January 12, 2011
Define Strategy


                Refers to a plan of action designed
                 to achieve a particular goal.




Wednesday, January 12, 2011
Strategic Planning

              An organization’s process of defining its strategy, or direction, and
              making decisions on allocating its resources to pursue this strategy,
              including its capital and people.



                                 “What do we do?”

                                 “For whom do we do it?”

                                 “How do we excel?”




Wednesday, January 12, 2011
Major Factors

                 Vision
                 Defines the desired or intended future state of an organization or enterprise in
                 terms of its fundamental objective or strategic direction


                 Mission
                 Defines the fundamental purpose of an organization or an enterprise, succinctly
                 describing why it exists and what it does to achieve its Vision.


                 Values
                 Beliefs that are shared among the stakeholders of an organization. Values drive an
                 organization's culture and priorities and provide a framework in which decisions
                 are made.




Wednesday, January 12, 2011
SWOT Analysis


                              •What are your strengths?
                                                                        •What are your weaknesses?
                              •what do you do better than your
                                                                        •what do your competitors do better
                               competitors?
                                                                         than you?
                              •What other internal factors will help
                                                                        •What other internal factors will hinder
                               you?
                                                                         you?
                              •what do others perceive as your
                                                                        •what do others perceive as your
                               strengths?
                                                                         weaknesses?




                                            Strengths                              Weaknesses




                              • What current opportunities do you
                              face?                                     • What current threats do you face?
                              • What future opportunities do you        • What future threats do you face?
                              face?
                                                                        • What threats do you face vis a vis the
                              • What opportunities do you face vis a    competition?
                              vis the competition?
                                                                        • What other external factors will
                              • What other external factors will help   hinder you in meeting your objectives?
                              you in meeting your objectives?




                                        Opportunities                                  Threats



Wednesday, January 12, 2011
Next Steps


                              Goals
                              Plan
                              execute
                              evaluate


Wednesday, January 12, 2011
Social Media Strategy



                    Same principles apply!




Wednesday, January 12, 2011
Ford Explorer

             Goals
            30,000 Initial Facebook Fans Prior to Launch

            Reach upwards of 50 million people online




Wednesday, January 12, 2011
Ford Explorer

                 Skipped July auto show launch to launch via Facebook &
                 complete social media campaign




Wednesday, January 12, 2011
Ford Explorer




                              Promoted their Facebook page with imbedded “Like” buttons in ads




Wednesday, January 12, 2011
Ford Explorer




                              Official Launch in NYC - Mike Rowe using his Flip Camera & posting to
                              YouTube immediately



Wednesday, January 12, 2011
Ford Explorer




                              Complete YouTube Channel with 106 videos




Wednesday, January 12, 2011
Ford Explorer




                                   Great
                                   Twitter
                                   Interaction




Wednesday, January 12, 2011
Ford Explorer




                              Current Facebook Page:
                              137,480 Fans
                              952 Pictures & 8 Videos Uploaded by Fans
                              8 Videos Uploaded by Fans


Wednesday, January 12, 2011
Explorer Success




                              Engagement & Interaction!



Wednesday, January 12, 2011
Ford Social Media Philosophy


            “We’re committed to the ‘always on’ mode, which means that we need
            to abandon the traditional ‘launch and leave’ approach that we
            previously used,” says Scott Monty, the head of social media at the
            motor company, who can be credited for much of Ford’s social activity.


            “By taking the time to build a relationship with our fans by sharing
            not only our story but other people’s stories, we therefore gain
            awareness, trust and loyalty so that when they do make a purchase
            decision, we’re top of mind.”




Wednesday, January 12, 2011
Nike+




Wednesday, January 12, 2011
Nike+ Gadgets




Wednesday, January 12, 2011
Nike+ Web Tools




Wednesday, January 12, 2011
Nike+ Online Community




Wednesday, January 12, 2011
Nike+ Competitions




Wednesday, January 12, 2011
Nike+ & Blogging




                    Jason Walker - “DJ that loves hip-hop & exclusive sneakers”

                    Went from 265 - 205 & Nike asked him to be a Run Reporter
Wednesday, January 12, 2011
Nike+ & Video




Wednesday, January 12, 2011
Nike+ - Human Race




Wednesday, January 12, 2011
Nike+ Goes Social




Wednesday, January 12, 2011
Starbucks




Wednesday, January 12, 2011
Starbucks on Twitter




                                  Starbucks Coffee Company @starbucks
                                  Starbucks Careers @starbucksjobs
                                  Starbucks Live @StarbucksLive
                                  Starbucks Card @StarbucksCard
                                  MyStarbucksIdea.com @MyStarbucksIdea



                                  Most Tweeted Brand on Twitter




Wednesday, January 12, 2011
Starbucks on Facebook




                                #1 Brand on Facebook


Wednesday, January 12, 2011
Starbucks on YouTube




Wednesday, January 12, 2011
Starbucks Core Philosophies

                              it’s about relationships,
                              not marketing



                              be authentic

                              don’t outsource your voice


                              social fits within a larger
                              digital, and integrated strategy




                                                                 Alexandra Wheeler, Digital Director, Starbucks




Wednesday, January 12, 2011
MyStarbucksIdeas.com




Wednesday, January 12, 2011
Future of Starbucks




Wednesday, January 12, 2011

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J-Term11 - Day 7 & 8 - Strategies

  • 1. Friends Tweets & Change THE CASE FOR GRASSROOTS COMMUNICATION J-TERM 2011 Social Media Strategies Day 7 Instructor: Andrew Hoffman Wednesday, January 12, 2011
  • 2. Define Strategy Refers to a plan of action designed to achieve a particular goal. Wednesday, January 12, 2011
  • 3. Strategic Planning An organization’s process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people. “What do we do?” “For whom do we do it?” “How do we excel?” Wednesday, January 12, 2011
  • 4. Major Factors Vision Defines the desired or intended future state of an organization or enterprise in terms of its fundamental objective or strategic direction Mission Defines the fundamental purpose of an organization or an enterprise, succinctly describing why it exists and what it does to achieve its Vision. Values Beliefs that are shared among the stakeholders of an organization. Values drive an organization's culture and priorities and provide a framework in which decisions are made. Wednesday, January 12, 2011
  • 5. SWOT Analysis •What are your strengths? •What are your weaknesses? •what do you do better than your •what do your competitors do better competitors? than you? •What other internal factors will help •What other internal factors will hinder you? you? •what do others perceive as your •what do others perceive as your strengths? weaknesses? Strengths Weaknesses • What current opportunities do you face? • What current threats do you face? • What future opportunities do you • What future threats do you face? face? • What threats do you face vis a vis the • What opportunities do you face vis a competition? vis the competition? • What other external factors will • What other external factors will help hinder you in meeting your objectives? you in meeting your objectives? Opportunities Threats Wednesday, January 12, 2011
  • 6. Next Steps Goals Plan execute evaluate Wednesday, January 12, 2011
  • 7. Social Media Strategy Same principles apply! Wednesday, January 12, 2011
  • 8. Ford Explorer Goals 30,000 Initial Facebook Fans Prior to Launch Reach upwards of 50 million people online Wednesday, January 12, 2011
  • 9. Ford Explorer Skipped July auto show launch to launch via Facebook & complete social media campaign Wednesday, January 12, 2011
  • 10. Ford Explorer Promoted their Facebook page with imbedded “Like” buttons in ads Wednesday, January 12, 2011
  • 11. Ford Explorer Official Launch in NYC - Mike Rowe using his Flip Camera & posting to YouTube immediately Wednesday, January 12, 2011
  • 12. Ford Explorer Complete YouTube Channel with 106 videos Wednesday, January 12, 2011
  • 13. Ford Explorer Great Twitter Interaction Wednesday, January 12, 2011
  • 14. Ford Explorer Current Facebook Page: 137,480 Fans 952 Pictures & 8 Videos Uploaded by Fans 8 Videos Uploaded by Fans Wednesday, January 12, 2011
  • 15. Explorer Success Engagement & Interaction! Wednesday, January 12, 2011
  • 16. Ford Social Media Philosophy “We’re committed to the ‘always on’ mode, which means that we need to abandon the traditional ‘launch and leave’ approach that we previously used,” says Scott Monty, the head of social media at the motor company, who can be credited for much of Ford’s social activity. “By taking the time to build a relationship with our fans by sharing not only our story but other people’s stories, we therefore gain awareness, trust and loyalty so that when they do make a purchase decision, we’re top of mind.” Wednesday, January 12, 2011
  • 19. Nike+ Web Tools Wednesday, January 12, 2011
  • 22. Nike+ & Blogging Jason Walker - “DJ that loves hip-hop & exclusive sneakers” Went from 265 - 205 & Nike asked him to be a Run Reporter Wednesday, January 12, 2011
  • 23. Nike+ & Video Wednesday, January 12, 2011
  • 24. Nike+ - Human Race Wednesday, January 12, 2011
  • 25. Nike+ Goes Social Wednesday, January 12, 2011
  • 27. Starbucks on Twitter Starbucks Coffee Company @starbucks Starbucks Careers @starbucksjobs Starbucks Live @StarbucksLive Starbucks Card @StarbucksCard MyStarbucksIdea.com @MyStarbucksIdea Most Tweeted Brand on Twitter Wednesday, January 12, 2011
  • 28. Starbucks on Facebook #1 Brand on Facebook Wednesday, January 12, 2011
  • 30. Starbucks Core Philosophies it’s about relationships, not marketing be authentic don’t outsource your voice social fits within a larger digital, and integrated strategy Alexandra Wheeler, Digital Director, Starbucks Wednesday, January 12, 2011
  • 32. Future of Starbucks Wednesday, January 12, 2011