"What can be done to improve SAP's user experience?" "Which tools are available and when can they be used?" "How can SAP Design Services help to achieve user experience success?" To answer those questions Andreas Hauser recently hosted a Webinar, presenting SAP's User Experience (UX) strategy to SAP customers, and talked about how this strategy can be applied to their organizations.

1. Sam Yen, Andreas Hauser, Nis Boy Naeve, Volker Zimmermann, Gerrit Kotze - SAP
September, 2013
Changing the Game of User Experience
SAP’s User Experience Strategy and Design Services

2. 2© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other agreement
with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at any
time for any reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP intentionally or grossly negligent.

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Technology
(feasibility)
Business
(viability)
DESIGN
INNOVATION
Human Values
(usability, desirability)
How to achieve Design Innovation?

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Consumer user experience is the
new standard for enterprise
applications …

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Recalls Plus MyRunwayPhotoTribe Fan Experience
Have you seen these consumer apps from SAP?

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• Make simple things simple
• Don’t get in my way
• Don’t waste my time
• Know what I am doing
• Let me personalize
• Know my preferences
• I have other things to do
Bill of rights for the SAP users
8

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Many SAP users still use SAP GUI

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SAP GUI defines customer perception of SAP usability
SAP GUI
Highest impact on
UX perception
Other
UI Technologies
Time
Usage

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Top use
scenarios
Core use
scenarios Specific customer value
use scenarios
The SAP User Experience Strategy
Existing Applications
RENEW ENABLE
SAP
Fiori
Renovation Enablement Tools
(e.g. SAP Screen Personas)
NEW
New Applications
Usage/Reach

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ENABLENEW RENEW
UX DESIGN SERVICES
SAP USER EXPERIENCE STRATEGY

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ENABLENEW RENEW
UX DESIGN SERVICES
SAP USER EXPERIENCE STRATEGY

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Consumer-grade UX for NEW applications
Care Circles

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Consumer-grade UX for NEW applications
(Example: Visual Business)

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Consumer-grade UX for NEW applications
SAP Customer Financial Fact Sheet SAP Cloud for Customer

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ENABLENEW RENEW
UX DESIGN SERVICES
SAP USER EXPERIENCE STRATEGY

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RENEW the most widely-used top scenarios

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Responsive Simple Coherent
Instant
Value
All sizes, devices,
versions, channels
1-1-3 (1 user, 1 use
case, 3 screens)
Apps that speak the
same language
Low barrier to
adoption
Fiori: Design Principles
De-composition into
task-base experience
Role-based

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My Leave Requests
My Timesheet
My Travel Requests
My Shopping Cart
Track Shopping Cart
Approvals
Insight
Approve Requests
Approve Leave Requests
Approve Timesheets
Approve Travel Requests
Approve Travel Expenses
Approve Shopping Carts
Approve Purchase Orders
Approve Requisitions
Approve Purchase Contracts
Purchasing
My Spend Track Purchase Orders
Order from Requisitions
Requests
Insights
My Paystub
My Benefits
Purchasing AgentManager Employee
Sales Transactions
Sales Insight
SAP Fiori
Sales Rep
Create Sales Orders
Change Sales Orders
Check Price and Availability
Track Sales Orders
Track Shipments
Track Invoices
25 SAP Fiori Apps available now
They touch 87% of the users at an SAP Customer
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Harmonize and simplify UIs of key roles
RENEW the most widely-used core scenarios

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SAP GUI/
Side Panel
Floorplan
Manager
(WDA)
SAP UI5
Harmonize and simplify UIs of key roles
RENEW the most widely-used core scenarios
SAP NetWeaver Business Client as
single point of entry for the user

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Side Panel: Enhance SAP GUI applications without modification
Pre-Defined Content
RENEW the most widely-used core scenarios
~ 1250 Transactions Side Panel enabled

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ENABLENEW RENEW
UX DESIGN SERVICES
SAP USER EXPERIENCE STRATEGY

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Floorplan Manager
(for FPM screens*)
NWBC & Side Panel
(all screens)
further tools available
*: for CRM Web UI screens use CRM WebUIF
SAP Screen Personas
(all SAP GUI screens)
SAP UI5 Application
Development Tools
Theme Designer
(all screens)
ENABLE Customers to Improve Specific Value Scenarios
Key Enablement Tools

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SAP Screen Personas
Examples
DEMO
DATA

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Backends/Platforms
Key UI Technologies
(desktop perspective)
1
Harmonized in Run &
Design Time with WebUIF
GATEWAY
SAP NetWeaver Portal
SAP NetWeaver
Business Client
SAP GUI
CLIENTS
SAP UI5 Application
Development Tools
Flexible UI
Designer
SAP Screen
Personas
THEMEDESIGNER
SAP UI5
WebDynpro
ABAP/
Floorplan
Manager1)
DYNPRO

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ENABLENEW RENEW
UX DESIGN SERVICES
SAP USER EXPERIENCE STRATEGY

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Why? Great User Experience has an impact on business value
Gain productivity
Increase user adoption
Decrease user errors
Save training costs $
GreatUserExperience

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Observations from 70+ customer engagements
• Several UX issues could be solved with existing SAP tools
• IT organizations need to better understand the needs of their end users
• End users perceive custom build screens as SAP Screens

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Required design skills
• Design Thinking
Coaching, Moderation, Storyboarding
• User Research
User Interviews, Observation, User testing
• Interaction Design
Screen flows, Low & high-fidelity mock-ups,
Design specifications
• Visual Design
Branding, Visual language (e.g. color, typography, logo)
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

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Design is a Process

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DESIGN SERVICES
Want to understand
the SAP UX
Strategy and
translate it into
your business
reality?
ADVISE
DESIGN THINKINGpowered by
SAP’s Design Services Offering
Customer Needs
INNOVATE
Want to be a leader and create a new
high value and competitive advantage?
EMPOWER
Want to enable your organization to
achieve the best user experience?
REALIZE
Want to implement, adapt SAP UX solutions
or optimize the User Experience of your
existing SAP software?
DESIGNSERVICES

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Showcase: Financial Dashboard (Optimization)
BEFORE
AFTER

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Reduced number of clicks by 43% from 45 to 26 clicks
DEMO
DATA
Showcase: SAP Screen Personas Starter Pack
BEFORE
AFTER

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Example: SAP Screen Personas Starter Pack
Journey Map (Shell Plant Maintenance)
BEFORE
AFTER
Location needs to
be searched via F4
Help
Checkboxes need to
be changed every
time
Hierarchical tree
which is rather not
used
Favorites can not
be structured
Many buttons
which are not used
Too many steps to
get the text template
Additional screen to
edit text template
Too many tabs, some
not needed at all
Some fields not
needed
Unused / empty space
Notification type
needs to be
selected from list
via F4 help
To initiate the creation
process a long click
path on top level
navigation needs to
be followed
Too many clicks and
too many iterations
within the screen
Location needs to
be searched via F4
Help
Checkboxes need to
be changed every
time
~6 ~18
1 5 ~5 ~4 2 ~25 3
SAP Easy Access Select location Structure List Create Notification Notification type Z1 Notification Text template
2 ~ 26
Clicks
~ 45
Clicks
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Showcase: Kindergarten Dashboard (UX Design)
BEFORE
AFTER

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DESIGN THINKINGpowered by
SAP’s Design Services Offering
Overview
INNOVATE
REALIZE
DESIGNSERVICES
ADVISE
UX Strategy
UX Value Framework
UX Roadmap
UI Technology
Implement standard Solution
Adapt standard Solution
Optimize existing Solution
Discover area of innovation
Design innovative solution
Develop customer solution
UX Center of Excellence
DT/Design Methods
UI Technology Training
EMPOWER

39. 40© 2013 SAP AG or an SAP affiliate company. All rights reserved.
SAP invests in People
Established a new team “Design & Co-Innovation Center” to
provide design services to customers
50+ additional highly skilled design experts hired in 2013
Supports customer and strategic design projects through Co-
Innovation and Design Thinking

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SAP invests in the Work Environment
A Creative Work Environment enables Design Innovation
Palo Alto, USA Shanghai, China Dublin, Ireland Waterloo, Canada

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Recommendations for customers
UNDERSTAND SAP User Experience Strategy
DEFINE and EXECUTE Customer UX Strategy
Identify your UX pain points and areas of high business value
Investigate which NEW and RENEWED applications are available
SAP Business Suite Road Map for User Experience
www.sapsolutionbrowser.com
www.sapimprovementfinder.com
Evaluate ENABLING tools
Use the SAP UX Explorer for details about UX topics relevant for you:
http://uxexplorer.hana.ondemand.com
Join SAP’s discussion on user experience and design services:
https://experience.sap.com
LEVERAGE SAP’s Design Services
https://experience.sap.com/designservices

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Learn more at experience.sap.com
© 2013 SAP AG or an SAP affiliate company. All rights reserved.

43. THANK YOU
FOR YOUR
ATTENTION
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Need help?
DesignServices@sap.com