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Making Feedback Visible
  Coloring the Elephant

Anda Abramovici & Sudhindra Rao  

   & special appearance from
        Chris Leishman
Making feedback visible_agileee_2010
Our talk today 
     story telling 
                team dynamics 
                             metrics 
   informa8on radiators 

making the obvious, obvious!
                   shared context 
 convincing people of things 
making the obvious, obvious! 
About feedback 

             3 Points in 8me 
             Project ini8a8on 
              Project in flight 
               Project at risk 


                         Coloring your elephant 
Feedback 
Feedback is informa8on 



made available and usable 
What kind of informa8on 

Anything about the project 

Recurring 

Quan8ta8ve – what you can measure or count 

Qualita8ve – what people say 
OHen much informa8on is available, but 

          hidden (in plain sight)
                                 
             not understood   

               not ac8onable by the team 
Where does feedback come from 
People 
  team 
  stakeholders 
Where does feedback come from 
People 
  team 
  stakeholders 
                  Automated systems 
                    code 
                    build 
                    CI 
Where does feedback come from 
People 
  team 
  stakeholders 
                  Automated systems 
                    code 
                    build 
                    CI 
                             Results of delivery 
                               did we deliver on 8me 
                               customer sa8sfac8on 
How do we get feedback 

Standup 

IPM 

Retrospec8ve 

Informa8on radiators 
When do we discuss it 
                             
Standup 

IPM 

Retrospec8ve 



           During the course of every day
When do we act on it 
                            
Standup 

IPM 

Retrospec8ve 



           During the course of every day
Process maps and value streams 



Project        Story wall with epics 

ini8a8on  Release planning exercises 

               Itera8on planning exercises 
Story: The great wall of stories 


Or, How we came to be “the one”

     aka 

From dev team to CEO in one glance
                 … actually, it took 3 weeks
Construc8ng a useful story wall 
Vote & Priori8ze 
Measure & Organize 
Monitoring development progress 
                             Story card wall 

Project                      Burn up charts 

                      Development monitors 
in flight 
                               QA monitors 
                            Bugs dashboard 
                             Release quality 
Story: QA and Developer Dashboard 



   When consistency is a bad thing 

   Give the elephant a voice
Inherited SILK test suite
Making feedback visible_agileee_2010
Making feedback visible_agileee_2010
Making feedback visible_agileee_2010
?
Story: So many applications.. So little time..




   http://github.com/betarelease/cc_monitor
Story: So many applications.. So little time..




                20                          295 



                        Integra8on Applica8on 


              Last success: 1 minute ago 




   http://github.com/betarelease/cc_monitor
Visualising Priority 
Making feedback visible_agileee_2010
10%    12%    8%    28%    5%    3%    4% 
10%    12%    8%    28%    5%    3%    4% 
Visualising Progress
                    
Making feedback visible_agileee_2010
✓  ✓  ✓    ✓  ✓  ✓ 
✓  ✓       ✓  ✓  ✓ 
     ✓           ✓ 
✓ 
✓ 
✓ 
✓  ✓  ✓    ✓  ✓  ✓ 
✓  ✓       ✓  ✓  ✓ 
     ✓           ✓ 
✓ 
✓ 
✓ 
Visualising Risks
                 
Making feedback visible_agileee_2010
Making feedback visible_agileee_2010
Making feedback visible_agileee_2010
Delivery deadlines 

            Conflic8ng requirements 
Project  
                       Gold pla8ng 
at Risk 
                      Reality check 

                 Newton’s Timeline 
Story: How selenium grid was born 



     Lack of feedback slowed us down 
Build 8me 
Story: How selenium grid was born 

Detailed informa8on drives decision 



Crea8ve solu8on leads to industry benefit 
Story: Newton’s 8meline in ac8on 
We didn’t know where we were 
We knew: 


Everyone needs to see: what’s s8ll leH to do?  

  Better focusing decisions & repriori8za8on  
Anatomy of Newton’s 8meline 
                             Today 

                                       Milestone      Milestone        End Date 


Timeline


 Should be completed                  Things s8ll need doing                         Work 
  Should be completed                  Things s8ll need doing 
    Should be completed                  Things s8ll need doing                    func8on 
     Should be completed                  Things s8ll need doing 




  Should be completed                    Things s8ll need doing                     Team 
   Should be completed                    Things s8ll need doing 
     Should be completed                    Things s8ll need doing                  Name 
      Should be completed                    Things s8ll need doing 
Story: Newton’s 8meline in ac8on 




Better focus, decisions & repriori8za8on  
Example of Newton’s Timeline 
Effec8ve feedback is 
Seen 
        Heard 

            Discussed 

                 Acted upon 
The importance of visibility 




Focuses the team on what needs agen8on 
The importance of visibility 




Increased focus on    common goal
                                 
The importance of visibility 




Exposes areas of    misunderstanding 
The importance of visibility 




Exposes areas of    disagreement
                                
The importance of visibility 




 Leads to    shared context
                           
The importance of shared context 



        team members gain a  

  common understanding 
The importance of shared context 



 inconsistencies in understanding are 
     discovered and resolved 


         This can sometimes take a long time
The importance of shared context 


The very act of discovering these inconsistencies 
         encourages awareness and 
     increased collabora8on 
Visible feedback 

Low maintenance 
Easily explained 
Easily maintained by the team 
Easily adapted to changing informa8on 
Become focal point for the team 

           Make it sustainable
Deciding what to look at
                               

Experience 
                    What you care about 
      Disrup8ons 

              When you “know” something and 
               want to explain it  

                           Experiment 
Deciding what to look at
                               

Experience 
                    What you care about 
      Disrup8ons 
     Look at the Elephants 
              When you “know” something and 
               want to explain it  

                           Experiment 
Let the problem be your guide 
You know you’re missing the mark, but not by 
how much or what to do about it. 

You’re stuck wai8ng for other teams to deliver 

The build is taking too long 

Too many broken builds 
Don’t stare at the mouse 
Making feedback visible_agileee_2010
Coloring your elephant 
Anda Abramovici               Chris Leishman 
 anda.abramovici@gmail.com 
                                chris@leishman.org 
        415‐516‐8247 




                  Sudhindra Rao 

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