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Beyond 2010:  Does increasing service work lead to more (psychosocial) risk,  including violence and harassment?  2010: does increasing service work lead to more psychosocial  Irene Houtman, Seth van den Bossche & Karin Jettinghoff  TNO Work & Employment ?
Overview ,[object Object],[object Object],[object Object],[object Object]
The ‘world’ of work is changing: service work increasing Source: Eurostat
What is service work? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality of work in health care & social services Source: EWCS EU-27
Quality of work in education Source: EWCS EU-27
Quality of work in Public Administration Source: EWCS EU-27
Quality of work in the hotels & restaurants Source: EWCS EU-27
Quality of work in financial services Source: EWCS EU-27
Quality of Work in Trade (retail, wholesale)
Quality of work in land transport Source: EWCS EU-27
Typical QOW profile service sector? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Violence & harassment Psychosocial risks in general, ergonomic risks, working hours - Unskilled work Violence & harassment, and psychosocial risks in general
Change in risks (excl. violence) by sector 1995-2005  Source: EWCS     Job demands Agriculture, hunting and forestry + fishing     Manufacturing & mining and quarrying  Ambient and ergonomic conditions, job demands Construction     Ambient, weekend work Financial intermediation            Working hours, Job control Electricity, gas and water supply               Working hours Job control Wholesale and retail trade, repairs     Working hours Skilled work Transportation and communication     Working hours Job demands,Job control Hotels and restaurants     Working hours Other services     Job control Public administration
Change in physical violence by sector  Source: EWCS  4,2% Total    0,9% Agriculture, hunting and forestry + fishing    1,3% Manufacturing & mining and quarrying    1,6% Construction    2,2% Real estate and business activities    2,3% Financial intermediation    2,7% Electricity, gas and water supply    4,1% Wholesale and retail trade, repairs  5,2% Transportation and communication    6,5% Hotels and restaurants    7,3% Other services    7,9% Public administration trend Prevalence ‘95-’05  
Client contact & physical violence (EWCS)
Client contact by year of interview  Source:EWCS
Multivariate explanation of violence ratings  0.93 1.29 1.64 1.49 1.07 1.13 2.08 0.47 1.40 1.12 1.48 1.79 1.58 0.97 1.24 2.30 0.50 1.48 Female  (ref. male) Age <25  (ref. >54) Age 25-39  (ref. >54) Age 40-54  (ref. >54) Hours 36-40  (ref. <36) Hours >40  (ref. <36) Countr. IER & UK (ref. continental) Countr. Southern  (ref. continental) Countr. Scandinavia & NL  (ref. continental) 1.27 1.40 OR 1.96 4.44 1.37 1.53 OR Client contact (25%-75%) (ref. never) Client contact (always) (ref. never) Wave_2000  (ref. 1995) Wave_2005  (ref. 1995) Variable
Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object]
Discussion ,[object Object],[object Object],[object Object],[object Object]
Thank you! ,[object Object],[object Object]
‘ Typical’ for service work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Beyond 2010: Does increasing service work lead to more (psychosocial) risk, including violence and harassment? - Houtman (Irene)

  • 1. Beyond 2010: Does increasing service work lead to more (psychosocial) risk, including violence and harassment? 2010: does increasing service work lead to more psychosocial Irene Houtman, Seth van den Bossche & Karin Jettinghoff TNO Work & Employment ?
  • 2.
  • 3. The ‘world’ of work is changing: service work increasing Source: Eurostat
  • 4.
  • 5. Quality of work in health care & social services Source: EWCS EU-27
  • 6. Quality of work in education Source: EWCS EU-27
  • 7. Quality of work in Public Administration Source: EWCS EU-27
  • 8. Quality of work in the hotels & restaurants Source: EWCS EU-27
  • 9. Quality of work in financial services Source: EWCS EU-27
  • 10. Quality of Work in Trade (retail, wholesale)
  • 11. Quality of work in land transport Source: EWCS EU-27
  • 12.
  • 13. Change in risks (excl. violence) by sector 1995-2005 Source: EWCS    Job demands Agriculture, hunting and forestry + fishing    Manufacturing & mining and quarrying  Ambient and ergonomic conditions, job demands Construction    Ambient, weekend work Financial intermediation          Working hours, Job control Electricity, gas and water supply             Working hours Job control Wholesale and retail trade, repairs     Working hours Skilled work Transportation and communication     Working hours Job demands,Job control Hotels and restaurants    Working hours Other services    Job control Public administration
  • 14. Change in physical violence by sector Source: EWCS  4,2% Total    0,9% Agriculture, hunting and forestry + fishing    1,3% Manufacturing & mining and quarrying    1,6% Construction    2,2% Real estate and business activities    2,3% Financial intermediation    2,7% Electricity, gas and water supply    4,1% Wholesale and retail trade, repairs  5,2% Transportation and communication    6,5% Hotels and restaurants    7,3% Other services    7,9% Public administration trend Prevalence ‘95-’05  
  • 15. Client contact & physical violence (EWCS)
  • 16. Client contact by year of interview Source:EWCS
  • 17. Multivariate explanation of violence ratings 0.93 1.29 1.64 1.49 1.07 1.13 2.08 0.47 1.40 1.12 1.48 1.79 1.58 0.97 1.24 2.30 0.50 1.48 Female (ref. male) Age <25 (ref. >54) Age 25-39 (ref. >54) Age 40-54 (ref. >54) Hours 36-40 (ref. <36) Hours >40 (ref. <36) Countr. IER & UK (ref. continental) Countr. Southern (ref. continental) Countr. Scandinavia & NL (ref. continental) 1.27 1.40 OR 1.96 4.44 1.37 1.53 OR Client contact (25%-75%) (ref. never) Client contact (always) (ref. never) Wave_2000 (ref. 1995) Wave_2005 (ref. 1995) Variable
  • 18.
  • 19.
  • 20.
  • 21.