Beyond 2010: Does increasing service work lead to more (psychosocial) risk, including violence and harassment? - Houtman (Irene)
1. Beyond 2010: Does increasing service work lead to more (psychosocial) risk, including violence and harassment? 2010: does increasing service work lead to more psychosocial Irene Houtman, Seth van den Bossche & Karin Jettinghoff TNO Work & Employment ?
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3. The ‘world’ of work is changing: service work increasing Source: Eurostat
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5. Quality of work in health care & social services Source: EWCS EU-27
13. Change in risks (excl. violence) by sector 1995-2005 Source: EWCS Job demands Agriculture, hunting and forestry + fishing Manufacturing & mining and quarrying Ambient and ergonomic conditions, job demands Construction Ambient, weekend work Financial intermediation Working hours, Job control Electricity, gas and water supply Working hours Job control Wholesale and retail trade, repairs Working hours Skilled work Transportation and communication Working hours Job demands,Job control Hotels and restaurants Working hours Other services Job control Public administration
14. Change in physical violence by sector Source: EWCS 4,2% Total 0,9% Agriculture, hunting and forestry + fishing 1,3% Manufacturing & mining and quarrying 1,6% Construction 2,2% Real estate and business activities 2,3% Financial intermediation 2,7% Electricity, gas and water supply 4,1% Wholesale and retail trade, repairs 5,2% Transportation and communication 6,5% Hotels and restaurants 7,3% Other services 7,9% Public administration trend Prevalence ‘95-’05