1. Amy Ward

2.  Kimberlin Library – the basics
 What are the needs of the users?
 What services does Kimberlin
Library offer to its users and how
well does the Library provide
these services?
 Conclusions
 Questions

3.  Based at De Montfort University
(DMU), Leicester. Kimberlin Library
opened in 1977

4.  Access to the widest possible range of
resources and services
 Develop basic skills in obtaining and
using a wide range of resources
 The library is the ‘heart’ of a university
 Basic needs of the user - course texts,
academic Librarians, journals, PCs,
study facilities etc.

5.  620 open access computers available
across all four learning spaces.
 Open 7 days a week, including 24
hour access
 Excellent provision for all users
 Extensive collections
 Self service facilities and off campus
library services

6. The Centre for Learning and
Study Support (CLaSS)

7.  Won the 2010-2011 Customer Service
Excellence Standard – ‘DMU was a full 8% ahead
of the sector with 88% satisfaction compared
with an 80% sector average’ - Annual Report
2011
 Feedback Friday 2013
o How would you rate the overall quality of the
service provided by the library?
o What single change would most improve the
library for you?
 Feedback Kiosks

9.  Kimberlin Library meets the needs of its
users and does it well
 It is the ‘heart’ of the university and it
provides the facilities and support required
for students and academics to excel
 Continuously improving the availability of a
wide range of resources
 However there is always room for
improvement

10. Thank you for listening
Do you have any questions?