Presenters from eZuce, Conveyant Systems, and Saint Mary's University of Minnesota discuss how E911 works within your unified communications environment. This presentation includes the following topics: 911 Primer, A quick review √ Enhanced 911 √ VoIP and 911 √ Next Gen 911 (I3) Regulatory and Legislative Environment √ Getting on the same page Integrating E911 √ Legacy TDM PB √ VoIP √ Unified Communications Case Study √ Saint Mary’s University of Minnesota

1. ©2016 eZuce, Inc.
Be there
©2016 eZuce, Inc.
E911
Your mic and camera are muted. If you have questions during the presentation,
please raise your hand and you'll be prompted to type your question.
Welcome!
Webinar, June 22, 2016, Start Time: 1:00 PM EST

2. ©2016 eZuce, Inc.
Evolving e911 Emergency Services within UC Environments
Introduction
911 Primer
Regulation and
Legislation
Integrating 911
Case Study
2
Michael Picher
Vice President,
Product Innovation
eZuce Inc
Tim Kenyon ENP
President
Conveyant
Systems, Inc
Francis Speck
Director InformationTechnologies
Saint Mary’s University
of Minnesota

3. ©2016 eZuce, Inc.
Today’s Session 3
• What is E911/NG911 emergency service
• How it works
• Defining Higher Ed emergency response
• Architecture and design matters
• Practical application:

4. ©2016 eZuce, Inc.
Some background – how it works...or not
911 is based on 1970’s technology:
• Telephone Numbers Represent Billing
Address information
• Telephone Numbers No Longer
Represent Where We Are
Enterprise Mobility broke the model
IP connectivity allows devices to be:
• Anywhere ON the network – or
• Anywhere OFF the network
Citizen
555-1234
Public
Safety
Agency
“A”
Public
Safety
Agency
“B”
Public
Safety
Agency
“C”
SRDB*
555-1234 = Agcy
A
555-4567 = Agcy
B
555-6789 = Acgy
C
*Selective Router
Data Base
Citizen
555-4567
Citizen
555-6789
Telecom
Provider
4

5. ©2016 eZuce, Inc.
CLocDB*
555-1234 = Addr A
555-4567 = Addr B
555-6789 = Addr C
A big problem – the wrong solution
Managing the ANI/ALI database is costly and difficult. This becomes the largest
expense for MLTS 9-1-1 solutions, and is monthly.
• Unclear additional info
(Cube 2C-231?!)
• Often not populated
• Often incorrect information
9-1-1 Telecommunicators have told us that this 30 character field is simply
not reliable or relevant.
With the amount of other information coming in, this becomes superfluous
and is often ‘lost in translation’.
MLTS
User
555-1234
Public
Safety
Agency
“A”
SRDB
555-1234 = Agcy
A
555-4567 = Agcy
B
555-6789 = Acgy
C
*Caller Location
Data Base
Telecom
Provider
BUSINESS – MLTS
555-1234
ABC, Inc.
4655 Great American Pkwy
2nd FL Cube 2C-231
5

6. ©2016 eZuce, Inc.
Why most enterprise E911 deployments fail
Mass Confusion – What’s needed/required
Too Complex – Trying to boil the ocean
No Plan – Poor measurement of success
6

7. ©2016 eZuce, Inc.
Defining Higher Ed emergency response

8. ©2016 eZuce, Inc.
Basic system requirements - KARI’S LAW
Direct access to Emergency Services
Eliminating the ‘Trunk Access Code’ (TAC)
Alerting to devices that an emergency call
has occurred
No Interception of calls internally to
untrained staff
PD
8

9. ©2016 eZuce, Inc.
Emergency response = situational awareness
• When a user endpoint makes an emergency call;
The information needs to be collected and delivered to the most
appropriate people, INTERNAL RESPONDERS.
• Dispatchers need a dispatch-able address. Internal cubicle information does not
get them on scene faster.
9

10. ©2016 eZuce, Inc.
DECISION POINT 1:
Device Location Discovery
Layer 2
Layer 3
WLAN
10

11. ©2016 eZuce, Inc.
Device Location Discovery (IP Devices)
Layer 2 – Switch Port
• Very precise – Zone or Station
• Requires a valid wire map
• MAC work must be controlled
Layer 3 – IP Subnet/Mask
• Less granular – Zone only
• Easily managed with VLANs
• Very flexible for user MAC work
192.168.10.0/2
4
911 ZONE 1
192.168.20.0/12
911 ZONE 2
192.168.30.0/24
911 ZONE 3
192.168.20.13/12
911 ZONE 4
10.10.50.0/24
911 ZONE 5
11

12. ©2016 eZuce, Inc.
E911 zones Using ERL’s/ELIN’s and ELE’s
Simple architecture –
Make the zones small enough to be
able to find someone in a
reasonable amount of time.
Easily accomplished
today with VLANs on
all major switch
vendors.
12

13. ©2016 eZuce, Inc.
DECISION POINT 2:
On-Site Notification and Alerting
Alert
Routing
Escalation
Email
Screen Pop
SMS / Text
13

14. ©2016 eZuce, Inc.
Beacon On site Notification Client
• Sentry Beacon notification alerts to any logged in client
• Alerts are highly visible and audible
• Forced automatic printing of alerts to default client printer
provides additional method of notification. Print on
request is also available
• Unlimited e-mail/SMS alerts available
• Filtered alerting by ERL and Escalations
• Additional data such as maps, floor-plans, web cameras
hazmat info, etc
• Ability to add notes to each event
• Historical record of all alerts
14

15. ©2016 eZuce, Inc.
The right information
Public Safety Responders
• Dispatch-able Address
What they need to get to the building
INTERNAL Responders
• Everything you can give them
• Explicit location information
• Building environmental information heat/sprinklers
• Floor plans
• Links to video feeds in the affected area
• Event indications like an AED removal
• MSDS and Hazmat information
• Big Data from the Internet of Things
BIG DATA
15

16. ©2016 eZuce, Inc.
Architecture and design matters

17. ©2016 eZuce, Inc.
Sentry Application and eZuce Uniteme
• eZuce Uniteme provides a powerful location based E911 solution.
• Sentry will process SIP set registration events and apply details to Uniteme based on location
discovery
• Information is exchanged between Uniteme and the Sentry E911 server
• When an emergency call is being made, Uniteme sends Sentry an SNMP trap with all the
pertinent details for the Sentry Beacon clients to present to the recipients.
Application
Server
E911 Server
Register
Network Discovery
MAC & IP
Location
Update
17

18. ©2016 eZuce, Inc.
• Simple, intuitive web based user interface for system administration
• Sort lists by any available column
• Select and view details of any 911 call
• Supplement Location data for greater details on alerts.
SENTRY Web Based Administration 18

19. ©2016 eZuce, Inc.
DECISION POINT 3:
Local or Centralized Call Routing
VPC
Provider
PS-ALI
User
Dashboards
19

20. ©2016 eZuce, Inc.
LOCAL ROUTING EXAMPLE
TELCO
Local
911 Tandem
PSAP
Single Sites
Common 9-1-1 Agencies
Few or No VPN users
Local
On-Site
Notification
20

21. ©2016 eZuce, Inc.
BRANCH OFFICE ROUTING EXAMPLE
PBX
TELCO
Local
911 Tandem
PSAP
Multiple Sites
Multiple 9-1-1 Agencies
Few or No VPN users
Local
On-Site
Notification
PBX
Local
On-Site
Notification
Local
911 Tandem
PSAP
PBX
Local
On-Site
Notification
21

22. ©2016 eZuce, Inc.
REMOTE WORKER ROUTING EXAMPLE
Remote
VPN Users
Local
911 Tandem
PSAP
PBX
Local
On-Site
Notification
Local
911 Tandem
PSAP
PBX
Local
On-Site
Notification
PSAP
PSAP
VPC
Provider
Multiple Sites
Multiple 9-1-1 Agencies
Few or No VPN users
22

23. ©2016 eZuce, Inc.
PSAP
Selective Router
Local to User
Call Delivery
with pANI
ERL #2
2rd Floor
Branch
Offices
SIP
Sentry VPC
Voice Positioning
Server
SIP or PSTN
Handoff
SBC
Call Server / PBX
PSTN
PS-ALI
ALI
ANI/ALI Data
Dip
VoIP Positioning Center (VPC)
• VPC provides for proper call routing to the
correct PSAP from the core call server
regardless of location.
• Sentry ELM manages the device location
management within the enterprise
23

24. ©2016 eZuce, Inc.
Saint Mary’s University of Minnesota

25. ©2016 eZuce, Inc.
25
• Private, Coeducational Liberal Arts University in Winona, MN
• Student Enrollment: 1,200 undergraduate, 4,700 graduate students
• Spans multiple campuses – Winona Main Campus, and Twin Cities Campus Minneapolis
• Serving voice service to more than 40 individual buildings and facilities
• Graduate Professional Programs delivered across multiple locations
• Campuses connected via fiber network and internet provided by multiple ITSPs
• Replaced legacy Nortel and Avaya PBX systems
• Support VMware virtual computing environment
• Growing online and international curriculum
Saint Mary’s University:
Case Study

26. ©2016 eZuce, Inc.
Saint Mary's University – Campus Safety 26
• Active participation by students,
faculty and staff
• Premise based security services,
Minneapolis Public Safety (police/fire)
• Committee oversight, policy driven,
Jeanne Clery Act
• Emergency response, mass
notification, information sharing
• Campus Escort Service, crime
prevention programs
Saint Mary’s Website:
Post updates and
information
Blackboard Connect:
Important emergency
alerts, notifications and
updates to all
Personal Interaction
and Connection:
Building Fire Alarm
Systems: Campus wide
detection and alerts
VNS 2000 wireless
public address system:
Campus wide wireless
speaker system
Multicast paging
function enabled on
both campuses
Email: Mass pushes to
all students, faculty,
staff
Telephone: e911
services, on campus
direct extensions

27. ©2016 eZuce, Inc.
Saint Mary’s University: A Case Study (cont.) 27

28. ©2016 eZuce, Inc.
E911 terminology 28
• ERL: Emergency Response Location
• PS-ALI: Private Switch Automatic Location Identification
• MLTS: Multi-Line Telephone System
• ELIN: Emergency Location Identification Number

29. ©2016 eZuce, Inc.
Question & Answers?
29

30. ©2016 eZuce, Inc.
www.ezuce.com
Thank you for
your attention!
eZuce, Inc.
300 Brickstone Square, Suite 104
Andover, MA 01810
www.ezuce.com
+1 (978) 296-1005
contact@ezuce.com
Conveyant Systems, Inc.
3002 Dow Avenue, Suite 314
Tustin, CA 92780
www.conveyant.com
+1 (949) 756-7100
info@conveyant.com
GET IN TOUCH

31. ©2016 eZuce, Inc.
Brought to you by:
Conveyant Systems, Inc. develops and markets the
TeleDirectory™ family of PC-based Operator Consoles and
Sentry E9-1-1 Emergency Location Management Solutions
(ELM) for enterprises in all vertical markets. Our products
interface to PBX, VoIP and Centrex, and have been
developed with reliability, network compatibility, ease of use
and advanced features. For more information you can reach
us at info@conveyant.com
eZuce is an innovative technology company that
develops and markets the UnitemeTM, ReachmeTM and
ViewmeTM enterprise class voice, contact center and
visual collaboration solutions. Our products simplify and
replace legacy PBX, call center and video conferencing
products with next generation technology more cost
effectively than competitive offerings. For more
information you can reach us at contactus@ezuce.com.
31