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Rethinking Recruitment: NPR’s
Brand Ambassadors
Lars Schmidt | Senior Director,Talent Acquisition & Innovation | @ThisIsLars |
AmplifyTalent.com | #hcievents
Friday, June 14, 13
Why Social?
Friday, June 14, 13
Source: Socialnomics, Erik Qualman
Friday, June 14, 13
What Is Social Recruiting?
Friday, June 14, 13
•Social Sourcing
•Employment Branding
•Recruitment Marketing
•Talent Networks
Friday, June 14, 13
State of Social Recruiting
• 92% of U.S. companies
have used social media
in 2012 to find talent &
potential employees to
hire
• 73% of surveyed
respondents indicated
they have successfully
hired through social
media
• Most popular
networks: LinkedIn
(92%), Facebook (66%),
Twitter (54%), blogs
(21%), Google+ (20%),
YouTube (19%)
Source: Jobvite 2012 Social Recruiting Survey
Friday, June 14, 13
Employer Branding
• *93% of employers plan
to maintain or grow
investment in employer
brand
• *Up to 50% savings in
cost per hire is
associated with a strong
employer brand
• **Employer branding is
one of the top five
organizational objectives
for 45% of global
organizations
• **83% say line managers
are important during the
EVP process to ensure
successful
implementation
*Source: LinkedIn July 2012 survey of over 4,700 talent **Source:TMP Worldwide
Friday, June 14, 13
Where DoYou Start?
Friday, June 14, 13
Friday, June 14, 13
How Is NPR Using Social?
Friday, June 14, 13
NPR + Social Media
• @nprnews: 1,804,836
followers
• @NPR: 171,046 followers
• @NPRjobs: 18,314
followers
• NPR Facebook Page:
2,651,703 likes
• This Is NPR Facebook
Page: 63,988 likes
• LinkedIn: 16,852 followers
• Instagram: 244,146
followers
• Foursquare: 13,065
followers
* Stats as of 6/4/13
Friday, June 14, 13
Brand Ambassadors
• Leverage NPR’s history, consumer brand, and social media to
build our employment brand & drive talent attraction
• Build brand ambassadors: engage our employees; encourage
their involvement in employment branding, sharing jobs with
their networks, etc
Friday, June 14, 13
Building a Social Recruiting Strategy
• Find your internal social media stakeholders
• Step out of HR; identify internal influencers, invest in
those relationships
• Engage your employees
• Everyone is a brand ambassador, everyone is a recruiter
Friday, June 14, 13
Twitter
• @NPRjobs launched July 2011
• 18,000+ followers
• Primary social recruiting
engagement platform
• #7 source channel
• Helps NPR reach new
audiences (63% of
followers are under 35)
Friday, June 14, 13
Hashtags
#NPRlife - Employer Branding
#PubJobs - Collaborative Recruiting
#AskNPRIntern - Campaigns
#JournoJob - Recruitment Marketing
Friday, June 14, 13
Why Social?
Excerpt fromWashington Post article: For non-profit NPR, social media is a great equalizer when it comes to hiring.
Friday, June 14, 13
Case Study:The Power of a Tweet
Situation:
The volume of applications for our Fall 2011 internships was
below target levels as the deadline approached
Results:
114 RTs, 742,976 impressions, 140 new applicants, 15 hires
Solution:
We extended the application deadline one week and announced
with a single tweet (below)
Friday, June 14, 13
Employer Branding
#NPRlife
6,000+ tweets
1,000+ photos on Instagram
Friday, June 14, 13
LinkedIn
• 16,800+ followers
• 1,442 monthly visitors
• #3 source channel
• Talent Brand Index: 15
(higher then NewYork Times,
CNN,Washington Post,ABC)
• Enhanced branding
features
Friday, June 14, 13
Facebook
• 64,000+ likes
• Collaboration with NPR
Communications
• Work4 job sharing
• #8 source channel
Friday, June 14, 13
Instagram
• 250,000+ followers
• 1,000+ #NPRlife photos
• The average Instagram user
spent 257 minutes accessing
the site via mobile device in
August, the average Twitter
user over the same period
spent 170 minutes viewing.
(source: All Things D)
Friday, June 14, 13
YouTube
• 2nd largest search
engine
• 4B video views daily
• NPRjobs: 33
subscribers, 3,707
video views
• High potential, high
investment
Friday, June 14, 13
Career Site
• Reinforce culture
• Optimize for mobile
(m site, responsive)
• Media rich (photos,
videos, social media)
• Shareable
Friday, June 14, 13
Blogs
• Employee generated
content
• Engaging, shareable
• Easy to start (Tumblr)
Friday, June 14, 13
Job Descriptions
• Extension of your
employer brand
• Get creative
(infographics, video)
• Include links
Friday, June 14, 13
Collaboration
Friday, June 14, 13
Brand Ambassadors
Amplify Jobs:Drive Engagement:
Friday, June 14, 13
Key Takeaways
• Build relationships with internal stakeholders & influencers
• Activate your employees
• Pilot, start small, scale - important to build internal credibility
• Multi-channel branding: social media, career site, job
descriptions, blogs, conferences, etc
• Listen to your fans, interact with them
Friday, June 14, 13
Questions & Discussion
Lars Schmidt | Senior Director,Talent Acquisition & Innovation
@ThisIsLars | @NPRjobs | AmplifyTalent.com
Friday, June 14, 13

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HCI Talent Management Conference Presentation: NPR's Brand Ambassadors

  • 1. Rethinking Recruitment: NPR’s Brand Ambassadors Lars Schmidt | Senior Director,Talent Acquisition & Innovation | @ThisIsLars | AmplifyTalent.com | #hcievents Friday, June 14, 13
  • 3. Source: Socialnomics, Erik Qualman Friday, June 14, 13
  • 4. What Is Social Recruiting? Friday, June 14, 13
  • 5. •Social Sourcing •Employment Branding •Recruitment Marketing •Talent Networks Friday, June 14, 13
  • 6. State of Social Recruiting • 92% of U.S. companies have used social media in 2012 to find talent & potential employees to hire • 73% of surveyed respondents indicated they have successfully hired through social media • Most popular networks: LinkedIn (92%), Facebook (66%), Twitter (54%), blogs (21%), Google+ (20%), YouTube (19%) Source: Jobvite 2012 Social Recruiting Survey Friday, June 14, 13
  • 7. Employer Branding • *93% of employers plan to maintain or grow investment in employer brand • *Up to 50% savings in cost per hire is associated with a strong employer brand • **Employer branding is one of the top five organizational objectives for 45% of global organizations • **83% say line managers are important during the EVP process to ensure successful implementation *Source: LinkedIn July 2012 survey of over 4,700 talent **Source:TMP Worldwide Friday, June 14, 13
  • 10. How Is NPR Using Social? Friday, June 14, 13
  • 11. NPR + Social Media • @nprnews: 1,804,836 followers • @NPR: 171,046 followers • @NPRjobs: 18,314 followers • NPR Facebook Page: 2,651,703 likes • This Is NPR Facebook Page: 63,988 likes • LinkedIn: 16,852 followers • Instagram: 244,146 followers • Foursquare: 13,065 followers * Stats as of 6/4/13 Friday, June 14, 13
  • 12. Brand Ambassadors • Leverage NPR’s history, consumer brand, and social media to build our employment brand & drive talent attraction • Build brand ambassadors: engage our employees; encourage their involvement in employment branding, sharing jobs with their networks, etc Friday, June 14, 13
  • 13. Building a Social Recruiting Strategy • Find your internal social media stakeholders • Step out of HR; identify internal influencers, invest in those relationships • Engage your employees • Everyone is a brand ambassador, everyone is a recruiter Friday, June 14, 13
  • 14. Twitter • @NPRjobs launched July 2011 • 18,000+ followers • Primary social recruiting engagement platform • #7 source channel • Helps NPR reach new audiences (63% of followers are under 35) Friday, June 14, 13
  • 15. Hashtags #NPRlife - Employer Branding #PubJobs - Collaborative Recruiting #AskNPRIntern - Campaigns #JournoJob - Recruitment Marketing Friday, June 14, 13
  • 16. Why Social? Excerpt fromWashington Post article: For non-profit NPR, social media is a great equalizer when it comes to hiring. Friday, June 14, 13
  • 17. Case Study:The Power of a Tweet Situation: The volume of applications for our Fall 2011 internships was below target levels as the deadline approached Results: 114 RTs, 742,976 impressions, 140 new applicants, 15 hires Solution: We extended the application deadline one week and announced with a single tweet (below) Friday, June 14, 13
  • 18. Employer Branding #NPRlife 6,000+ tweets 1,000+ photos on Instagram Friday, June 14, 13
  • 19. LinkedIn • 16,800+ followers • 1,442 monthly visitors • #3 source channel • Talent Brand Index: 15 (higher then NewYork Times, CNN,Washington Post,ABC) • Enhanced branding features Friday, June 14, 13
  • 20. Facebook • 64,000+ likes • Collaboration with NPR Communications • Work4 job sharing • #8 source channel Friday, June 14, 13
  • 21. Instagram • 250,000+ followers • 1,000+ #NPRlife photos • The average Instagram user spent 257 minutes accessing the site via mobile device in August, the average Twitter user over the same period spent 170 minutes viewing. (source: All Things D) Friday, June 14, 13
  • 22. YouTube • 2nd largest search engine • 4B video views daily • NPRjobs: 33 subscribers, 3,707 video views • High potential, high investment Friday, June 14, 13
  • 23. Career Site • Reinforce culture • Optimize for mobile (m site, responsive) • Media rich (photos, videos, social media) • Shareable Friday, June 14, 13
  • 24. Blogs • Employee generated content • Engaging, shareable • Easy to start (Tumblr) Friday, June 14, 13
  • 25. Job Descriptions • Extension of your employer brand • Get creative (infographics, video) • Include links Friday, June 14, 13
  • 27. Brand Ambassadors Amplify Jobs:Drive Engagement: Friday, June 14, 13
  • 28. Key Takeaways • Build relationships with internal stakeholders & influencers • Activate your employees • Pilot, start small, scale - important to build internal credibility • Multi-channel branding: social media, career site, job descriptions, blogs, conferences, etc • Listen to your fans, interact with them Friday, June 14, 13
  • 29. Questions & Discussion Lars Schmidt | Senior Director,Talent Acquisition & Innovation @ThisIsLars | @NPRjobs | AmplifyTalent.com Friday, June 14, 13