1. AMBRISH RAI
HNO N10/72,MR1, NEW COLONY KAKARMATTA ,PO DLW VARANASI UP
0542-2300848
Contact No: ,09198714901/09453610894
; Email: ambrish.rai10@gmail.com
Hospitality TRAINER, PD SOFT SKILL TRAINER in EDUCATION
SECTOR & Retail Professional SOFT SKILL TRAINER
Offering 8 yrs of experience across RETAIL/ HOSPITALITY & EDUCATION SECTOR with brilliant exposure of working
with top grade education,hotels & brands in retail across the country
PROFESSIONAL SYNOPSIS
• Qualified Hotel Management Professional with good amount of exposure to housekeeping operations across the
hospitality industry
• .At present working as a AOC AMBASSADOR OF CHANGE for GLOBAL CLASSROOM Lucknow for 9 months
contract visit www.globalclassroom.in, or visit educationwewant.org, associated with dignityeducation.org
where-i use to take
• class demos, parents orientation,teachers training counselling of students , seminars for career counselling
dealing in tactile method experimental method of teaching n helping teachers in preparing planners n assesments
pre n post for students and finalizing Saturday activities focusing on ICSE/ CBSE N STATE BOARDS
Worked for LABOURNET SERVICES BANGALORE as a freelancer soft skill corp trainer for CEAT TYRES- AUTOMOBILE
RETAIL SECTOR –Training given to MOTOR MECHANIC held in Varanasi UP Sponsored by CEAT TYRES organized by
LABOUR NET SERVICES BANGALORE SEP-OCT 2014- topics covered Personal ffectiveness , Leadership- motivational
/ situational, Grooming, Attitude, Communication Verbal n non verbal
Worked for WILLNSKILL Company as a Freelancer Trainer CORP SOFT SKILL – EDUCATION SECTOR worked for
SANJEEVANI GROUPS OF INSTITUTIONS KOPARGAON SRIDI FOR mgmt n btec students focusing
On Communication , Personal Effectiveness , Grooming , Attitude –Positive , Communication – Gesture n Posture –
Non Verbal , n Verbal, by using Role plays ,Business Ettiquetes, Letter Writing, Corporate Culture
Focusing the issues at pre talk -during Pre interview telling the students about placement n types of interviews n
helping students n preparing them for interview n even focusing on CV Presentation, Formal dress code , Types of
round during interview ,How to carry yourself n preparing students for Group Decission - Telling them they should
be Assertive not Aggressive or Submissive n contacting companies even from my end for providing placements
• Worked as BEHAVIOURAL TRAINER CUM SOFT SKILL TRAINER CONTRACTUAL BASIS RETAIL TRAINER NSDC
PROJECT FOR LUCKNOW LOCATION -On payrole of THE SKILLS ACADEMY DLF GURGAONor UP -PROJECT
sponsored by GOVT OF INDIA ,NSDC NATIONAL SKILL DEVELOPMENT CORPORATION FOR PROJECT STAR –
Focusing on Retail Process n Customer Care Executive focusing on Counselling of students during admission for
vocational training course , checking the eligibility n doing Dipstick n Rubrics for students at time of admission
• PRE TEST OF STUDENTS- Focusing on IQ LEVEL of students n checking the exact condition
• Conducting CRT TRAINIG n OJT TRAINING OF Students focusing on Induction Training focusing on CORPOATE
CULTURE , COMPANY INDUCTION telling the Sops , Service Culture, Core Standard n Sequence of service
• Taking sessions as per topic , by using role play focusing on situational handling how to handle different types of
customers

2. • Revision as per topic n preparing students for exam which will be going to conduct by NSDC on centre in front of
the NSDC examiner students will be going threw online exam n those who will be passed will get scholarship,
certificates n even placement – [Local n Metro City ] of students for job
• Had worked on project of BPCL PLATINUM RETAIL OUTLETS CRT & OJT TRAINING. On pay role of INUS MGMT
CONSULTANT PVT LTD GURGAON SECT 18, PLOT56- CONTRACTUAL BASIS
• Focusing on CRT / OJT – For DSM – DRIVE WAY SALES MAN RETAIL OUTET TRAINING / PETROL PUMP
ATTENDANT/ TEAM LEADER / MANAGERS
• FOCUSING ON COMPANY INDUCTION / HR POLICIES / DOS N DONTS
• FOCUSING ON KPI TRAINING – KEE PROCESS INDICATOR – PRE N POST ASSESMENT OF INDIVIDUAL EMPLOYEE
• CUSTOMER HANDLING / CUSTOMER SERVICE N TO FOLLOW 10 KADAM during Duty
• HOUSEKEEPING – CLEANLINESS OF PARTICULAR AREA
• TYPES OF CUSTOMERS / CASH HANDLING
• Worked as a trainer in Retail for Reliance fresh, Big Bazaar, Nokia Store ,BPCL, Triveni Furniture, Kajaria Tiles, &
many more DHL,
•
• Even worked as a freelancer trainer for Varanasi Region for ADIDAS GROUP RETAIL FOOTWEAR APPAREL &
ACESSORIES- as a CORPORATE RETAIL TRAINER
• DEALING IN INDUCTION PROGRAME FOR NEW JOINING, PRODUCT TRAINING- USP, FEATURES & TECHNOLOGY,
KPI TRAING, SHOPPING BEHAVIOUR, CUSTOMER SERVICE RETAIL TRAINING S
CLASS ROOM MANAGEMENT DURING TRAINING SESSION CRT FOCUSING ON-
• - DIPSTICK, RUBRICS, ACTIVITY BASE TRAINING- ROLE PLAY, EXTEMPORE, JAM , SALT N PEPPER,CHINESE
WHISPER , DEBATE FOR or AGAINST the topic, GROUP DISCUSSION
• Well exposed to methods of CRT & OJT TRAINING - INDUCTION TRAINING, KPI – KEE PROCESS INDICATOR
TRAINING, PRODUCT TRAINING, SALES TRAINING , CUSTOMER CARE CUM SHOPPING BEHAVIOUR
PSYCHOLOGY TRAINING PSYCHOLOGICAL JUDO- HADLING CLASS USING PSYCHOLOGICAL JUDO
• THE HECKLER[ ORGANIZE A DEBATE FOR/ AGAINST], THE TALKER – HALF KNOWLEDGE is dangerous , they
think they know all[ TALK 5 minutes on any topic with them],
• THE GRIPER –ASK FOR GRIPES- ALLWAYS COMPLAINING TROULE CREATORS- IRRITATING – TODAY IS HOT,
FAN IS NOT WORKING , - ASK THEM ABOUT PROBLEM speak to them in a polite
• Way, THE WHISPERERS – TELL THEM ASK YOUR DOUBTS TO NEIGHBOUR I AM SITTING ASIDE , THE SILENT-
MAKE THEM OBSERVER – ASK THEM TO DO MONITORING they will give u all feedback
• Specialization in Retail , Hospitality & Education sector
• Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff.
• An unwavering commitment to customer service, with the ability to ensure high quality & timely execution of
customer requests, build productive relationships, resolve complex issues & win customer loyalty.
• Highly effective communicator with an extensive knowledge base and exceptional talent for problem solving
through analytical thought processes, as well as the ability to build and lead effective teams.
CORE COMPETENCIES
Housekeeping Operations Customer Care& Hospitality Management Guest Relation GROUP
DISCUSSION- HOW TO BUILD A TEAM / GROUP, FOOD N BEVERAGE SERVICE
ROLE PLAY, EXTEMPORE, JAM, DEBATE- EXPERIMENTAL TRAINING- ACTIVITY BASE & PRODUCT BASE
SITUATIONAL LEADERSHIP TRAINING, KPI TRAINING, DIPSTICK , RUBRICS
Customer Service Manpower Management Help Desk Management TELEPHONE ETIQUETTES
MOTIVATION/ ATTITUDE TRAINING - POSITIVE – I M POSSIBLE- IMPOSSIBLE / YES I CAN GROOMING- DRESS

3. CODE- CASUAL & FORMAL – APPAREL , FOOTWEAR & ACESSORIES STRESS MANAGEMENT - TRAINING HOW TO
BREAK ICE- ICEBREAKER ACTIVITY Session in CLASS
DIFFERENT KIND OF BEHAVIOUR in the class
Inventory & Store Management Equipment Management Housekeeping Staff management F & b SERVICE,
FRONT OFFICE
CAREER HIGHLIGHTS
• Appreciated with letter of appreciation from GM of Sarovar Sylverton Park Plaza, Mussoorie for good hospitality
services. & APPRECIATED LETTER by BHARAT PETROLEUM RETAIL DEPO MUGHALSARAI in MARCH 2014while
working as a Freelancer Soft Skill Trainer
• Received many awards during academic level across hospitality sector n education sector Recieved Award
fromMrs Kiran Bedi IPS OFFICER – FOR SPREADING QUALITY TRAINING among students of POORVANCHAL
REGION OF UP in year2015
EMPLOYMENT DETAILS From JANUARY ,2009 – TILL DECEMBER 2011
FREELANCER SOFT SKILL CORPORATE TRAINER EDUCATION SECTOR
Sams College, Frankfinn Air Hostess Training Institute, Maples International Air Hostess Training, Naha Hotel
Management, Regency HHI, Varanasi Hotel Mgmt College, MICROTEK GROUP OF INSTITUTIONS VARANASI
Responsibilities:
• Imparting trainings to the management students & grooming them to face the interviews.
• Assisting management staff in selection of new recruits i& induction with implementation of service culture /
visual merchandising.
• Delivering training related to HOSPITALITY focusing on FRONT OFFICE/ FN B SERVICE N HOUSEKEEPING, guest
relation management, soft skills, guest servicing etc.
• Training with ethics & code of conduct across hotel / retail industry n Education sector and familiarize them with
industry standards & policies.
•
Sarovar Sylverton Park Plaza, Mussoorie Feb’08-Dec’08
Executive Housekeeper
• Managed whole gamut of housekeeping activities & guaranteed helpful, friendly, prompt & personalized services
to guests.
• Handled housekeeping activities including cleanliness of the Public Area, Floors, Laundry & Control Desk.
• Ensuring guest requirements & requests are promptly & efficiently responded to achieve guest satisfaction.
• Maintaining care & use of housekeeping supplies & equipment; performing regular inspections for sanitation,
order, safety & proper performance of assigned duties.
• Up keeping and maintenance of equipments and machines, scheduling of extra cleaning shift wise, maintaining
the visual appearance and aesthetic décor of the hotel premises, problem resolution, job safety practices etc
• Inspecting storage rooms, utility & janitorial closets, etc., for upkeep & supply control.
• Responsible for maintenance of hygiene & cleanliness.
• Ensuring & maintaining cost effectiveness & proper utilization of resources.
• Reporting to & assisting Housekeeping Manager in implementing upgraded quality systems & procedures in the
department if necessary.
• Documenting & maintaining records pertaining to the section.
• Responsible for handling housekeeping desk efficiently by coordinating with other department.
• Involved in building long lasting relations with Customers thereby ensuring customer delight.
• Responsible for daily cleaning of hotel guestrooms; deftly handled arrangements for VIP guestrooms.
• Provided training pertaining to safe & problem free use of machines & other equipment for housekeeping.
Unisol IFSM (RKHS) Apr’07-Jan’08
Regional Trainer (North)
• Delivered training as per company policy, procedure & operational manual
• Ensured high quality of service by training team
• Designed & developed various training modules to upgrade the skill set of employees
• Organized & imparted training courses at various sites & assisted training ambassador at site.
• Conducted various contests like chef contest across the region
• Ensured training services are accommodated within the prescribed budget
• Established a professional & social standard which incorporated impeccable conduct & outstanding personal
appearance.
• Implemented service standards trainings across

4.  Service Culture Standards
 Core Standards
 Golden Rule
 How To's
 Grooming Standards
 Guest Request-Operational Areas [How To Handle]
 Handling Telephone
 Taking Briefing n debriefing of staff on sites n offices
PREVIOUS WORK ASSIGNMENTS
In-flight Air Hostess Training Institute VARANASI UP FROM Oct’05-Mar’07 - For 2 Years, Trainer
(Hospitality)/ CENTRE HEAD Manager
Focusing on office management faculties are coming for session plan according per schedule / Preparing
Roster Schedule
Classroom Management n applying Psychological judo during class room activity
Handling Cash Transaction n keeping the record as per transaction on daily basis – ACCOUNTS N FINANCE
HANDLING
Maintaining Reports on daily basis n sending them to corporate office on daily basis
Maintaining n upkeep of Records n upkeep of follow up on regular interval
UP KEEP RECORD N MAINTENANCE OF INHOUSE PREMISES- HOUSEKEEPING / PANTRY – STORE HANDLING n
checking the stock consumption
Going for meetings to various organizations for placement interviews at our institute campus n helping the
students in preparing cv , how to face interview types of question ask at time of interview ,prepare students
for GD N for HR ROUND N for technical round even
Hotel Taj, Varanasi Sep’04-Sep’05
Housekeeping Supervisor
Hotel Radisson, Varanasi Nov’03-Sep’04
Housekeeping Supervisor
Hotel Four Seasons, Kingdom Of Saudi Arabia WORKED FOR 2 YEARS CONTRACTUAL BASIS SEP 2001- OCT
2003 FOR PRE OPENING in housekeeping operation as a Team Leader focusing on ROOM DIVISION
Renaissance Goa Resort HOUSEKEEPING DEPARTMENT FROM June’99-May’01 for 2 years as aHotel
Operation Trainee
EDUCATIONAL DEVELOPMENT
Bachelor In Hotel Management in 1999 FROM
Srinivas College Of Hotel Management Mangalore, Affiliated To Mangalore University, Karnataka
Senior Secondary; Govt. Queen's Inter College, Varanasi in 1995
Higher Secondary; St. John's D.L.W. Varanasi in 1993
Certifications:
• Acquired basic cabin crew training from Frankfinn Management Consultant, New Delhi in 2001
PERSONAL DETAILS
Professional Qualification- Comp;leted 3 years Bachelors Degree in Hotel Management from year 1996 -
1999 ,from Srinivas College Of Hotel Management Mangalore affiliated to Mangalore University Karnataka
CERTIFICATION COURSE FROM ECOLAB DUBAI in HOUSEKEEPING TRAINING N FNB OPERATIONS
CERTIFICATION FROM CAVENDISH COLLEGE UK sponsored by MAPLE INTERNATIONAL INSTITUTE OF AIR
HOSTESS TRAINING- HOSPITALITY SECTOR

5. MASTER TRAINER FACILITATOR COURSE FROM MIDDLE EARTH HR – CAMI FLORIDA USA
Date of Birth: 27th
May, 1978
Language Proficiency: Hindi & English
Marital Status – Bachelor
Vision – Normal
Blood Group- B+ ve
Permanent Address: Shiv Villa , HNO- N -10 / 72, M-R-1, New Colony, Near OM HOSPITAL N MOBILE TOWER,
Kakarmatta, P.O. D.L.W., Varanasi – 221004, U.P
Reference: Available on request

6. MASTER TRAINER FACILITATOR COURSE FROM MIDDLE EARTH HR – CAMI FLORIDA USA
Date of Birth: 27th
May, 1978
Language Proficiency: Hindi & English
Marital Status – Bachelor
Vision – Normal
Blood Group- B+ ve
Permanent Address: Shiv Villa , HNO- N -10 / 72, M-R-1, New Colony, Near OM HOSPITAL N MOBILE TOWER,
Kakarmatta, P.O. D.L.W., Varanasi – 221004, U.P
Reference: Available on request