1. HIQ FINLAND CASE
ATLASSIAN AND ALM IN TEAM WITH MULTIPLE SIMULTANEOUS CUSTOMER PROJECTS
JIRA AND CONFLUENCE NORDIC CONFERENCE 2012
2. 2
HiQ IS AN IT AND MANAGEMENT CONSULTANCY FIRM
SPECIALISING IN COMMUNICATIONS, SOFTWARE DEVELOPMENT
AND BUSINESS-CRITICAL IT.
Results. Responsibility. Simplicity. Joy.
3. 3
HiQ Corporation
• 1300 IT and business specialists in Sweden,
Finland, Denmark and Russia >
250 in Finland
• Best IT Consultancy 2007-2010 (Veckans
Affärer)
• ICT Project of the Year 2011 in Finland
• Goals: Quality, Profitability, Growth – in this
order
2011 JANUARY - DECEMBER
Revenues: 143,2 (122,8) MEURO
EBIT: 20,4 (17,3) MEURO
EBIT margins: 14,3 (14,1) %
4. 4
HiQ Services
SPECIALIST
AREAS
Software Development Project Management
SERVICES
Quality Process Management
Assurance & Integration Consultancy
Testing
DELIVERY
MODELS
5. 5
HiQ Finland highlights
Strong business,
Independent quality Over 100 QA
technology and
assurance specialists in Finland
industry know-how
Strong graphic
Agile and flexible design and UX consultancy and
delivery models technology expertise process know-how
in the same team
Strong industry
Over 20 year record Largest pool of high-
know-how: Telecom,
of business critical level integration
Retail, Energy,
process integration specialist in Finland
Finances
6. 6
Problematic Delivery Path to Customer
Sales & Professionals Customer
Directors
• Knowledge/ • Knowledge/ • Knowledge/
Information Information Information
Knowledge Boundaries & No Improvement Cycle
8. 8
ALM Environment
By Atlassian Jira & Confluence
Document Information Project/Task
Management Sharing Management
Quality
Assurance
SCM (Software Configuration Management)
VCS Compiling /
Source Code Version Continuous
Control System Integration
9. 9
HiQ Finland Integrated ALM
Q1/2012 Initial setup
Single Sign-on and
Identity Management
Information Project/Task
Sharing Management
Document Quality
Management SCM Assurance
Software Configuration Management
VCS Compiling /
Source Code Version Continuous
Control System Integration
10. 10
HiQ Finland Integrated ALM continues
Q4/2012 Fully operational
Crowd + AD
Jira
Atlassian Jira &
Confluence Single Sign-on and
Identity Management
TestRail
Sharepoint ...
Information Project/Task
365
Sharing Management
Document Quality
Management SCM Assurance
Software Configuration Management
Compiling / Jenkins
VCS
Source Code Version Continuous ...
Control System Integration
Subversion
git
11. 11
Main Jira Plugins and Interaction
Jira
Timesheet
GreenHopper Wallboard
Confluence
R&G
Script
Subversion
Runner
Crowd
AD
QA CI VCS
12. 12
Task Management in Jira
• GOAL: one Jira project per customer
• minimal support effort
• Limited set of different schemes in use (3-4)
• continous improvement by selected professionals
• GreenHopper’s Agile boards a BIG advantage
• big changes just recently
• Kanban and Scrum both in use
13. 13
Project Management Hierarchy in Confluence
Some of the internal Manager Sharepoint
documents stored in Space 365
Sharepoint 365
Team Team
Space Space
Customer spaces Customer Customer
visible to customers Space Space
Project Project
• Project pages link back and forth between Jira and Confluence
14. 14
Main Confluence Plugins and Interaction
Confluence
RefinedWiki Gliffy Sharepoint 365
AD
Balsamiq Copy
Mockups Space
Crowd
15. 15
HiQ Finland Integrated ALM benefits
• Interoperable systems
less work for support personnel
• Customer interaction made easy
transparency
shared knowledge
efficiency
• Flexibility
pick a tool you want or a combination
Gliffy & Visio or other Office tools combined