The document discusses how cloud adoption is accelerating among enterprises. It notes that businesses are adopting cloud technologies like SaaS, IaaS, and PaaS faster than IT departments, and that developers are acting on business needs rather than IT preferences when it comes to cloud strategies. The traditional system administrator role is changing in the cloud era, with new cloud manager roles focusing on tasks like cloud application lifecycles, governance, operations, and hybrid cloud management.

1. The SysAdmin Role in the Cloud Era:
Better Than Ever
James Staten, VP & Principal Analyst, Forrester Research
November 13, 2013
© 2013 Amazon.com, Inc. and its affiliates. All rights reserved. May not be copied, modified, or distributed in whole or in part without the express consent of Amazon.com, Inc.

2. Cloud adoption is accelerating
“What are your firm’s plans to adopt the following as-a-service technologies?”
(Respondents who selected “implementing, not expanding,” “expanding/upgrading implementation,”
“planning to implement in the next 12 months,” or “planning to implement in a year or more”)
Base: 2,200 to 2,444 IT software decision-makers US & Europe
Source: Forrsights Software Survey, Q4 2012
*Planning to implement in the next 12 months
**Planning to implement in a year or more

3. And enterprises are adopting the cloud even faster
“What are your firm’s plans to adopt the following as-a-service technologies?”
SaaS
IaaS
PaaS
Base: 2,200 to 2,444 IT software decision-makers
Source: Forrsights Software Survey, Q4 2012
© 2013 Forrester Research, Inc. Reproduction Prohibited
3

4. And it’s not isolated to a rogue few
or to test and development
“Which of the following types of applications are you currently developing using cloud
environments or have you delivered in a cloud environment in the past 12 months?” (Select all
that apply)
24%
Base: 124 North American and European enterprise software developers using cloud;
Source: Forrsights Developer Survey, Q1 2013
© 2013 Forrester Research, Inc. Reproduction Prohibited
4

5. Developers are acting at the behest of the business, not IT
What are your firm’s plans to adopt the following forms of cloud computing infrastructure-as-a-service (IaaS)?
Public cloud (pay-per-use hosting of virtual servers at a service provider, with shared physical services)
IT DecisionMakers
Biz DecisionMakers
Base: 1,281 North American and European business decision makers. Percentages may not total one hundred due to rounding
Source: Forrester Forrsights Hardware Survey, Q3 2012
© 2013 Forrester Research, Inc. Reproduction Prohibited
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6. Source: February 21, 2013 “The Rise Of The New Cloud Admin” Forrester report
© 2013 Forrester Research, Inc. Reproduction Prohibited
6

7. And the business often doesn’t know (or care) about the risks
“What is preventing your firm from using/using more public as-a-service offerings?”
Business concerns
IT concerns
Source: Forrsights Business Decision-Makers Survey, Q4 2012, Base: 2,192 enterprise business decision-makers
Source: Forrsights Services Survey, Q3 2013, Base: 1,050 enterprise IT services decision-makers

9. IT ops is beginning to take control
of the cloud strategy
“How would you describe your approach to using [cloud] services, today and in 12 months?”
“We have no formal [cloud]
strategy/approach”
“We are executing on a formal [cloud]
migration plan”
Source: Forrsights Services Survey, Q3 2012 & Q3 2013*
Base: : 1,058 enterprise IT services decision-makers ;*1,050 enterprise IT services decision-makers
© 2013 Forrester Research, Inc. Reproduction Prohibited
9

10. But the traditional sysadmin doesn’t just get this job
Cloud
Manager
2015 - ??
Virtualization
Manager
2004 - 2015
1980s - 2004
Storage
Admin
Server
Admin
Network Security
Admin
Admin
Source: February 21, 2013 “The Rise Of The New Cloud Admin” Forrester report
Businessdriven
DC
Admin
App
Mgr

11. Cloud managers must accelerate the cloud application
lifecycle
Design
Optimize
Manage
© 2013 Forrester Research, Inc. Reproduction Prohibited
Select
Deploy
› Help determine which apps are right for
cloud
› Decide which cloud is best for which app
› Automate deployment to the best cloud
provider
› Identify success metrics and
instrumentation required
› Monitor and optimize utilization,
performance, and availability
› Track and manage vendor relationships
and ongoing costs
› Report back to the business
11

12. What makes the cloud manager’s job different
› Today most emerge from outside central IT ops, including:
• Business unit IT personnel
• Development teams
• Outside consultants or agencies
› Their focus:
• Public cloud pool
• Public cloud apps
• Cloud to on-premises integrations
› Their freedom:
• From the physical infrastructure, but must understand how it is delivered, monitor it,
and have an eye towards cost
© 2013 Forrester Research, Inc. Reproduction Prohibited
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13. What it takes to succeed with developers
Be their cloud manager: Hide complexity and manage their SLAs
• Give them what they want:
•
•
•
•
•
Continued self-service and autonomy
Populated instances and Chef scripts that meet corporate standards
Guidance on how to ensure security & compliance
Access to test and production pools
Simple, consistent interfaces back to the data center
• Make their lives easier:
•
•
•
•
Monitor cloud use
Take over the bill and cost management
Federate their identities. Single sign-on
Offer cloud management that adds value to their jobs
© 2012 Forrester Research, Inc. Reproduction Prohibited

14. Cloud managers understand the uneven handshake
Cloud Vendor
Responsibilities
• Physical support infrastructure
(facilities, racks, power, cabling)
• Abstracted services (load balancers,
hypervisor, firewall, DB)
• Physical and virtual infrastructure
security and availability (servers,
storage, network bandwidth)
• Basic monitoring
Cloud Manager Responsibilities
• Your application
• Architectural views (e.g., scalability, availability,
recovery, data quality, and security)
• Governance (who has authority/responsibility to make
changes and how)
• Lifecycle management (birth, growth, failure, and
recovery)
• Enterprise integration (identity management, access
control, etc.)
• Testing, monitoring, diagnosis, and verification
• Service catalog (categories, capabilities,
configurations, and dependencies)
© 2013 Forrester Research, Inc. Reproduction Prohibited
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15. Essential Cloud Management Building Blocks
Cloud Application Services:
Design, Selection, Best-Fit Analysis
Business
Value
CIO Value
IT Value
Automation and Integration Framework
CLOUD GOVERNANCE:
Security/Access controls, cost optimization, risk
management
CLOUD OPERATIONS:
App and Infra monitoring, performance mgmt, scalability
and availability
CLOUD DELIVERY:
Service catalog mgmt, provisioning, workload onboarding
Off-Premises
Cloud Providers
© 2013 Forrester Research, Inc. Reproduction Prohibited
On-Premises
Cloud Platforms
15

16. Cloud service delivery connects users with clouds
› Connect users to available cloud
Automation and Integration Framework
services
› Manage hybrid cloud service
catalog
› Image templates and application
blueprints
API
API
CLOUD DELIVERY
Off-Premises
Cloud Providers
© 2013 Forrester Research, Inc. Reproduction Prohibited
API
API
• Service catalog management
• Deployment and provisioning
• On-boarding, migration
› Automated deployment tools
› Onboarding processes
On-Premises
Cloud Platforms
Source: August 21, 2013 “Cloud Management In A Hybrid Cloud World” Forrester report
16

17. Cloud operations optimizes application experiences
›
›
›
›
Automation and Integration Framework
CLOUD OPERATIONS
• Application and infrastructure monitoring
• Performance management
• Scaling and availability management
Application monitoring
Infrastructure monitoring
Automated scaling and failover
Service-level management
API
API
CLOUD DELIVERY
API
API
• Service catalog management
• Deployment and provisioning
• On-boarding, migration
Off-Premises
Cloud Providers
On-Premises
Cloud Platforms
© 2013 Forrester Research, Inc. Reproduction Prohibited
17

18. Cloud governance guides proper cloud usage
› Who has access and what they can
Automation and Integration Framework
CLOUD GOVERNANCE
do in each cloud
• Security and access controls
• Cost management and optimization
• Policy-based orchestration / integration
› Enforce compliance constraints
› Optimize on-going costs
CLOUD OPERATIONS
• Application and infrastructure monitoring
• Performance management
• Scaling and availability management
API
API
CLOUD DELIVERY
API
API
• Service catalog management
• Deployment and provisioning
• On-boarding, migration
Off-Premises
Cloud Providers
On-Premises
Cloud Platforms
© 2013 Forrester Research, Inc. Reproduction Prohibited
18

19. Integrate with infrastructure and developer operations
Cloud Application Services:
Design, Selection, Best-Fit Analysis
Automation and Integration Framework
CLOUD GOVERNANCE
• Security and access controls
• Cost management and optimization
• Policy-based orchestration / integration
INFRA
OPS
CLOUD OPERATIONS
API
API
CLOUD DELIVERY
• Service catalog management
• Deployment and provisioning
• On-boarding, migration
API
Financial
Management
API
Reporting
Off-Premises
Cloud Providers
© 2013 Forrester Research, Inc. Reproduction Prohibited
API
• Application and infrastructure monitoring
• Performance management
• Scaling and availability management
Software delivery
lifecycle Tool
chains
Application
performance
management
API
Enterprise
management
systems
DEV OPS
On-Premises
Cloud Platforms
19

20. The cloud manager’s maturity path
Cloud experimentation
Cloud leverage
Understanding key cloud
differences
Familiarization with tools and
processes
Mass experimentation with
services and capabilities
Agile and continuous
development learnings
© 2013 Forrester Research, Inc. Reproduction Prohibited
Best practices creation
Image/template-based
development (Chef & Puppet)
Complex configuration
patterning (RightScripts)
Monitoring (New Relic)
On-premise/SaaS integrations
Use of MBaaS, app cache and
CDN
Basic backup and DR
Cloud optimization
Cost and performance
monitoring
HA config and monitoring
Complex hybrid development
Non-fit acknowledgement
(moving workloads out of the
cloud)
Commercial license friction
Complexity drives involvement
of IT ops
20

21. Our Advice to IT Ops Pros Seeking Cloud Mgmt
› Engage your cloud developers…now
› Make their cloud consumption easier
› Make company cloud use safer
› Master cloud economics
› Evangelize greater cloud use
› Manage the hybrid reality before you
© 2013 Forrester Research, Inc. Reproduction Prohibited
21

22. Hybrid is your current state
Service Catalog
Workload automation
GRC
Internal
cloud
Virtual
Physical
CapEx
Common
Transient
Metered
© 2013 Forrester Research, Inc. Reproduction Prohibited
Custom
Fixed
Owned
Traditional
outsourcing
Virtual
hosting
Public
cloud
OpEx
Flexible
OpEx
Custom
Fixed
Owned
Common
Transient
Metered
22

23. Engage our cloud team
James Staten
John Rymer
Lauren E. Nelson Dave Bartoletti
Liz Herbert
Bill Martorelli
Cloud lead
Public cloud (IaaS)
Platform-as-aservice (PaaS)
Private cloud (IaaS) Server virtualization
Hosted private cloud Cloud management
Software-as-aservice (SaaS)
Hosting and
managed services
SaaS contracts
Henry Baltazar
Andre
Kindness
Cloud storage
Cloud networking
Noel Yuhanna
Ted Schadler
Rich Fichera
Database-as-aservice
Cloud-based email
Converged
infrastructures
Glenn
O’Donnell
Automation and
orchestration
Stefan Ried,
PhD.
Cloud Integration
Rick Holland
Cloud security

24. Thank you
James Staten
jstaten@forrester.com
Twitter: @Staten7

25. Please give us your feedback on this
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