AWS Summit 2014 Melbourne - Breakout 6
AWS launched in 2006, and since then we have released more than 530 services, features, and major announcements. Every year, we outpace the previous year in launches and are continuously accelerating the pace of innovation across the organization. Ever wonder how we formulate customer-centric ideas, turn them into features and services, and get them to market quickly? This session dives deep into how an idea becomes a service at AWS and how we continue to evolve the service after release through innovation at every level. We even spill the beans on how we manage operational excellence across our services to ensure the highest possible availability. Come learn about the rapid pace of innovation at AWS, and the culture that formulates magic behind the scenes.
Presenter: Glenn Gore, Manager, Solutions Architects, Amazon Web Services, APAC
5. customer obsession
ownership
invent and simplify
right, a lot
hire and develop the best
insist on highest standards
think big bias for action
frugality
vocally self critical
earn trust
dive deep
have backbone; disagree & commit
deliver results
14. writing a narrative helps you make best
use of time of everyone at the meeting.
15. the processing of writing your ideas helps you refine your
thoughts and articulate them effectively, while exposing key
gaps that you can refine before the meeting.
16. presentations are not the best medium for
consumption of highly analytical information
17.
18.
19. slides have choppy transitions that make it very
difficult to share a continuous stream of thought.
21. slides are open for interpretation, and the same slides can
be used to present completely different stories.
22. audience is at the mercy of presenter to
gloss over details,
which is much more difficult to do in a narrative.
23. At Amazon, we always work backwards
from the customer.
24. each new idea, starts with a write-up of a press
release / FAQ that helps capture the customer
perspective of the problem we are trying to solve.
25. this process helps us exercise customer obsession by
compelling us to put on the shoes of the customers and see
the story from a customer’s perspective.a
26. It helps us understand the problem we are
trying to solve, and if it is worth solving.
27. once we have identified the problems we
want to solve, we immediately start
working on finding the right primitives.
We put these primitives
behind hardened APIs.
notice how we
almost missed
this key detail
28. putting primitives behind hardened APIs helps our teams
innovate independently, while reaping benefit from each
other’s innovations.
29. once we have the right primitives, we ask
ourselves “can we simplify?”
30. We eat our own dog food, which enables us to put
ourselves in the shoes of the customers, and again,
compels us to be vocally self-critical to innovate on behalf
of our customers.
31. Consuming our own APIs allows us to
build primitives on top of primitives.
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