HBAA Forum09 Social Media by Amadeus

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Technologie Business

1 Social networking: Being there September 2009 Guillaume Thevenot

2 Social MediaAre you part of it?

3 Social MediaAre you part of it? Social Media is not a buzz word anymore Today, It’s being used daily by different generations Facebook Generation are future business travellers => your future customers It’s all over the news whether you want it or not There is still time to understand and see what your business can benefit / use for your customers and suppliers

4 What have we done at Amadeus UK ,[object Object]

Show our customers what are we working on to make their life easier

Be part of the conversation

And sometimes solve issues with customers

http://sellfaster.wordpress.com/

http://twitter.com/amadeushotel,[object Object],[object Object]

7 Agenda ,[object Object],[object Object]

9 Agenda

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HBAA Forum09 Social Media by Amadeus

1. 1 Social networking: Being there September 2009 Guillaume Thevenot

2. 2 Social MediaAre you part of it?

3. 3 Social MediaAre you part of it? Social Media is not a buzz word anymore Today, It’s being used daily by different generations Facebook Generation are future business travellers => your future customers It’s all over the news whether you want it or not There is still time to understand and see what your business can benefit / use for your customers and suppliers

4.

5. Show our customers what are we working on to make their life easier

6. Expose our brand and values online

7. Be part of the conversation

8. And sometimes solve issues with customers

9. http://sellfaster.wordpress.com/

10.

11.

13.

14. It takes time to get reaction (comments, questions)

15. It cost almost nothing to do these things

16. Just need some dedication and passion

17. If something doesn’t work, don’t blame the tool…

18.

19. 12

Hinweis der Redaktion

- Questionnaire sent out in Apri- 35 of you responded- 15 questions