1. Alvera Davis
1541 South view Drive
Oxon Hill, MD 20745 US
Mobile: 202-489-4304
Day Phone: 202-623-6458
Email: alveradavis@gmail.com
Availability: Job Type: Permanent Work
Schedule: Full-Time
Desired locations: United States - DC
Work Experience:
NOVITEX WASHINGTON, DC September 2015-Present
LEAD CUSTOMER SERVICE REPRESENTATIVE (INTERNATIONAL MONETARY
FUND)
Supervisor: Thomas Matty
Manage and operate multiple copiers, printers and finishing equipment for full production orders
Process, handle and distribute board documents, confidential and strictly confidential documents
in compliance with the Service Level Agreement.
Generate price quotes on assignments, educate customer on manufacturing methods.
Serve as main contact for client inquiries, complaints, job progress, and products and services.
Open and close orders; Ensure accurate data for invoice purposes.
Prepare accurate reports and sustain logs; Construct requisition forms.
Create, scan and store files for departments; Produce electronic version for retrieval purposes
Perform a variety of CD/DVD duplication.
Billing: Avanti System:
Issue invoices to clients, Issue Monthly customer statements.
Update customer files with issues statements.
Process credit memos.
Enter Invoices into customer invoicing websites.
Update the customer master file with contact information.
Track exceptions between the shipping log and invoice register.
Submit invoices by electronic data interchange.
Scanning and Printing:
Sets up, adjusts, operates and maintains an electronic duplicating system with sophisticated
network, scanning and media conversion capabilities using two or more related equipment.
Operates a front-end microcomputer or computer workstation to receive and
Convert customer data.
Selects duplicating system settings to control the way in which each part operates, e.g.,
adjustments to screen brightness and contrast, settings of the scanner and duplicator.
Loads, unloads, and modifies network modules, as necessary, to satisfy diverse customer
requirements.
Scans and inserts hardcopy or previously stored images into customer documents according to
customer specifications using network-based image capture and retrieval systems.
Sets up and operates large, high-speed electrostatic copier/duplicators consisting of an electronic
control center and on-line automatically controlled stapler and sorter.
Selects system features and options required to complete the job according to specifications.
Manages the jobs in the system file by creating new jobs, converting jobs, proofing jobs, moving
jobs to queue, and copying and deleting jobs in the system file.
Performs daily and weekly maintenance functions in accordance with operating manuals and
established procedures. Maintains records of work completed, ensures production units are
recorded for billing.
Provides on-the-job guidance and/or written procedures to lower-graded operators.
Administrative:
Answer telephones and give information to callers, take messages, or transfer calls to
appropriate individuals. Complete forms in accordance with company procedures. Compose,
type, and distribute meeting notes, routine correspondence, and reports. Greet visitors and
callers, handle their inquiries, and direct them to the appropriate persons according to their
needs. Locate and attach appropriate files to incoming correspondence requiring replies.

2. Maintain scheduling and event calendars. Make copies of correspondence and other printed
material. Open, read, route, and distribute incoming mail and other material, and prepare
answers to routine letters. Schedule and confirm appointments for clients, customers, or
supervisors. Set up and maintain paper and electronic filing systems for records, correspondence,
and other material.
FedEx Kinko’s
Washington, DC United States
CENTER ASSISTANT MANAGER
Supervisor: Deonte Simmons (202)-347-8733
Okay to contact this Supervisor: Yes
FEDEX KINKO'
S/ OFFICE & PRINT SVC February 2004 – September 2014
Assistant Manager
Leads major center business unit which involves managing customers, team members,
operational issues in the consultation zone of the center, monitoring and facilitating all
production and retail processes including the tracking, pick-up and delivery and quality check
processes. Manages center in the absence of the center manager.
Interviews job applicants, complies with all company hiring policies and assists center
manager with the hiring of team members.
Plans, organizes and directs the activities of four to fifteen assigned team members
Evaluates the efficiency and productivity of assigned team members by establishing
performance standards and objectives and assist the center manager with conducting
regular performance appraisals
Assists team members in goal setting and skill development
Provides feedback on disciplinary actions and administers Positive Discipline after
review by manager.
Provides work leadership on assigned shifts
Provides performance related feedback on team members to the center manager
Provides training and coaching to team members on assigned shifts Sets priorities of
customer projects
Performs manager functions and daily close-out procedures on POS. Assists center
manager in review and transmission of payroll
Ensures that work produced by team members is in accordance with company
standards
Monitors and complies with quality control procedures
Ensures that the center has the necessary supplies, equipment and inventory
Complies with and enforces FedEx Kinko's established policies and procedures
Inphonic Technologies 08/2001 - 02/2004
Largo, MD United States Salary: 30,000.00 USD Per Year Hours per week: 40
Customer Service Specialist
Inphonic Technologies, Largo MD November 2001 - January 2004
Retention Specialist
Providing technical support for voice over IP and internet systems end users.
Acting as a customer liaison for partner organizations. Assist internet customers by troubleshooting and resolving systems issues
(Ibocs Software).
Answering client inquiries, providing information, following up with Clients and ensuring overall client satisfaction.
Resolving client issues and complaints.

3. Creating, maintaining and verifying client files in database.
Cross-selling in phonic products and services to new and current clients. Acquire and
maintain knowledge of wireless products and services.
Assist in setting up and operating an end user technical support program for clients (Ibocs
Communications).
Assist peers with phone calls and issues/problems. Providing an illustration in detail, in
phonics protocol for providing efficient and expanding business. An outlined presentation
(PowerPoint) of an agent’s goal and n in phonics expectation of the agent to provide quality
service
Respond to all clients emails, voicemails, and faxes within the stated response times,
thru (E-Gain) software.
Train and supervise new employees on products, services and business protocol.
Provide complete technology solutions that maximize
Education: Kaplan University Davenport, IA United States
Associate's Degree 01/2013
GPA: 3.14 of a maximum 4.0
Credits Earned: 170 Continuing Education Unit
Major: Criminal Justice
Typing speed: 60 plus wpm