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ALLI AMIN CHARANIA
Mobile Number: +971 (0)565887997
Email ID: allicharania1986@gmail.com
CAREER OBJECTIVE
Seeking a position in a retail organization willing to entrust me with
responsibilities,one wherein I can tackle challenges with my experience in customer service and sales
skills, thereby, making a positive contribution to the growth of the organization.
PROFESSIONAL EXPERIENCE
Retail Sales Associate; Crystal Gallery LLC, Dubai, UAE; May 2014 – May 2016
Crystal Gallery is UAE’s first and leading ISOcertified crystal manufacturing company and retailerthat
manufactures awards and souvenirs for corporate,entertainment and sports events.
Key Responsibilities:
 Being in charge of 1 kiosk at a shopping mall, handling administration related matters, ensuring
SOP’s are adhered to, mentoring new staff
 Attending to customer’s queries, helping them choose products for their corporate and personal
requirements, including arranging for customization i.e personalization, liaising with the retail
sales coordinator and making arrangements for delivery of the same to the customer
 Working on German Vitro laser machines that create 2D and 3D laser images of people and
miscellaneous objects in crystal cubes
 Handling billing and accounting for total cash collected at the end of the particular shift
 Assisting inventory team by ensuring the products are on display and products held in stock
match inventory records
 Conveying official correspondence from the mall management to the retail operations manager.
Supervisor; Ansar Gallery, Dubai, UAE; February 2012 - April 2014.
Ansar Gallery is part of UAE’s growing list of retailers that offersthe latest and best of clothing,
electronicsand other products that are value for money,frominternational to local brands.
Key Responsibilities:
Customer Service
 In charge of the hardware section selling laptops, did troubleshooting as required
 Rendered dedicated and outstanding service to customers by acknowledging their presence,
answered queries, resolved complaints if any, communicated customer requests to the senior
management, kept up to date information on product offers and promotions.
Store Operations
 Assisted in floor moves, visual merchandising, display maintenance and housekeeping
 Assisted in processing and replenishing merchandise and monitoring floor stock
 Assisted in completing price changes within the respective department
 Participated in year-end inventory and cycle counts
 Compiled and conveyed feedback to suppliers
 Participated in events that focus on image building for the company
 Carried out miscellaneous tasks assigned by senior management.
Supervisor; WNS Global Services Pvt. Ltd, Mumbai, India; May 2010 - January 2012.
WNS Global ServicesPvt. Ltd. is an inbound and outbound call centerforUK based clients.

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Key Responsibilities:
 Took orders by obtaining and verifying information and then transmitting this information
 Provided product/service information by answering questions and offering further assistance
 Maintained call center database by entering and verifying information and updating contact logs
 Improved quality results by recommending changes
 Kept equipment operational by following established procedures and reporting malfunctions
 Ensured that the teams adhered to all the procedures by using quality tools
 Handled and resolved customer complaints by providing accurate resolutions
 Handled customer inquiries that were escalated, compiled monthly presentations identifying
reasons and causes for escalations, also worked on ways to reduce their occurrences
 Managed and coached a team of customer service representatives and trained new recruits
 Conducted follow-ups regarding improvement of customer service
 Generated monthly reports for analysis of product contribution and effectiveness
 Attended regular training sessions on shipment policies and new payment terms
 Enrolled for training sessions to hone new professional and personal skills.
Sales Representative; Aminali Enterprises,Mumbai, India; June 2006 - April 2010
Key Responsibilities:
 Serviced existing accounts, obtained orders and established new accounts by planning and
organizing daily work schedule to call existing or potential sales outlets
 Adjusted content of sales presentations by studying the type of sales outlet or trade factor
 Focused sales efforts by studying existing and potential volume of dealers
 Submitted orders by referring to price lists and product literature
 Kept management informed by submitting activity and results reports, such as daily call reports,
weekly work plans, monthly and annual territory analysis
 Monitored competition by gathering current marketplace information on pricing, products, new
products, delivery schedules, merchandising techniques, etc
 Recommended changes in products, service and policies by evaluating results and competitive
developments
 Resolved customer complaints by investigating problems, developing solutions, preparing reports
and making recommendations to the management
 Maintained records on area and customer sales
 Maintained professional and technical knowledge by attending educational workshops; reviewed
professional publications; established personal networks; member of professional societies
 Contributed to team effort by accomplishing related results as needed.
ACADEMICQUALIFICATION
Completed Higher Secondary Education, 2005- 2006
PERSONAL DETAILS
Date of Birth: 03/02/1986
Holds Indian Passport No: H5202385
Languages Known: Fluent in English, Hindi and Swahili; can understand Urdu.
Visa status: Visit Visa.
Referencescan be provided upon request.
I declare the above information is true to my knowledge.