SlideShare ist ein Scribd-Unternehmen logo
1 von 2
Downloaden Sie, um offline zu lesen
Alicia Eaton
6742 Calvine Rd., Sac, Ca. 95823
(916) 821-2108
ms.aliciaeaton@yahoo.com
Objective
Seeking entry-level employment in a professional business industry with the opportunity for advancement and
professional growth.
Skills
Customer Service Communication
Organization Multi-Tasking
Typing 40 WPM Microsoft Office
Team Player Time Management
FANEUIL, INC.
Date of Employment : October 2015 to January 2016
Sacramento, CA
Call Center Representative for Covered California
Responded knowledgeably, accurately, and courteously to a variety of general customer inquiries regarding
benefits and services, available health plan options, eligibility criteria, the enrollment processes.
Knowledge and utilization of healthcare systems such as OIM, OAAM, and CRM.
Documented transactional details accurately and provided appropriate follow-up.
Demonstrated a clear understanding of the customer inquiries and took the appropriate course of action in
response to customer needs by completing, initiating or escalating transactions as appropriate.
Maintained focus on providing exceptional customer care and exercised independent thinking in meeting the
customer expectations.
Identified and reported issues such as system, traffic back-up, or telephone access failures.
Combined knowledge with a good work ethic, effective time management skills, and human relations
to meet performance standards.
Demonstrated commitment to learning quickly, efficiency, and accuracy under strict time constraints.
Supported a productive, positive, team work environment.
AFSCME
Date of Employment : February 2014 to July 2014
Sacramento, CA
Call Center Representative
Placed outbound follow-up calls to registered voters.
Assisted citizens with completing voter registration.
Answering phones while providing excellent customer service.
Recorded data, listened attentively to voters needs and concerns.
Communicated effectively with managers and team members.
Operated general office equipment and reported malfunctions.
Alicia Eaton
6742 Calvine Rd., Sac, Ca. 95823
(916) 821-2108
ms.aliciaeaton@yahoo.com
THE THRIFT STORE
Date of Employment : February 2013 to May 2013
Carmichael, CA
Retail Associate
Greeted customers in a courteous and professional manner.
Assisted with their needs, inquiries, and addressed their concerns.
Maintained sales floor presence and restocked items as needed.
Achieved sales and Star Reward goals.
Maintained good housekeeping standards.
CVS PHARMACY
Date of Employment : January 2007 to June 2007
Carmichael, CA
Cashier/Customer Service
Operated cash registers.
Process cash transactions by cash, check, credit cards, vouchers, or automatic debits.
Reconciled money in register drawers at the beginning of each shift to ensure accuracy.
Resolved customer complaints, answer questions, and provide information on procedures or policies.
Stocked shelves and performed item price marking.
Greeted customers.
Maintained a clean and organized checkout area.
Academic Education
C.K. McClatchy High School. - Sacramento, CA
Dates of Attendance : Graduated 2005
High School Diploma
Awards
Certificate for Excellent Customer Service
References
References are available on requests
2

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Samantha Caruso
Samantha CarusoSamantha Caruso
Samantha Caruso
 
Antoria Crews Resume 1(1)
Antoria Crews Resume 1(1)Antoria Crews Resume 1(1)
Antoria Crews Resume 1(1)
 
Resume
ResumeResume
Resume
 
Deidre Rose Resume.DOCX
Deidre Rose Resume.DOCXDeidre Rose Resume.DOCX
Deidre Rose Resume.DOCX
 
Millicent L Resume 1
Millicent L Resume 1Millicent L Resume 1
Millicent L Resume 1
 
Updated Stai Resume
Updated Stai ResumeUpdated Stai Resume
Updated Stai Resume
 
Ryan Wallace Resume 2017
Ryan Wallace Resume 2017Ryan Wallace Resume 2017
Ryan Wallace Resume 2017
 
Anna Smoron
Anna SmoronAnna Smoron
Anna Smoron
 
My CV (1) (3) (1)
My CV (1) (3) (1)My CV (1) (3) (1)
My CV (1) (3) (1)
 
kelvin dudley resume
kelvin dudley resumekelvin dudley resume
kelvin dudley resume
 
mdbrooks res2-1
mdbrooks res2-1mdbrooks res2-1
mdbrooks res2-1
 
BarbaraHarris_Resume
BarbaraHarris_ResumeBarbaraHarris_Resume
BarbaraHarris_Resume
 
Shyla_Kaye_Berry
Shyla_Kaye_BerryShyla_Kaye_Berry
Shyla_Kaye_Berry
 
Terika Taylor Leasing Resume
Terika Taylor Leasing ResumeTerika Taylor Leasing Resume
Terika Taylor Leasing Resume
 
Nmurray2015 (1)
Nmurray2015 (1)Nmurray2015 (1)
Nmurray2015 (1)
 
Social Work Resume 2016
Social Work Resume 2016Social Work Resume 2016
Social Work Resume 2016
 
Michele R Curren Resume
Michele R Curren ResumeMichele R Curren Resume
Michele R Curren Resume
 
Lisa MetoyerResume
Lisa MetoyerResumeLisa MetoyerResume
Lisa MetoyerResume
 
Constance Kendrick Resume
Constance Kendrick ResumeConstance Kendrick Resume
Constance Kendrick Resume
 
ASHLEY MINES Resume 2
ASHLEY MINES Resume 2ASHLEY MINES Resume 2
ASHLEY MINES Resume 2
 

Andere mochten auch

ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์Khem Chanathip
 
งานโครงงานจัดฟัน
งานโครงงานจัดฟันงานโครงงานจัดฟัน
งานโครงงานจัดฟันOporfunJubJub
 
Gerald Jean V2.0
Gerald Jean V2.0Gerald Jean V2.0
Gerald Jean V2.0Gerald Jean
 
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ 1
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ 1ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ 1
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ 1Chonlada Baicha
 
ตัวอย่างเอกสารปวส.
ตัวอย่างเอกสารปวส.ตัวอย่างเอกสารปวส.
ตัวอย่างเอกสารปวส.rubtumproject.com
 
Gender inequality (1)
Gender inequality (1)Gender inequality (1)
Gender inequality (1)GabrielleJoy
 
โครงงานคอมพิวเตอร์
โครงงานคอมพิวเตอร์โครงงานคอมพิวเตอร์
โครงงานคอมพิวเตอร์Mark'k Stk
 
Gender inequality
Gender inequalityGender inequality
Gender inequalityxomxomxom
 

Andere mochten auch (18)

Урок 22
Урок 22Урок 22
Урок 22
 
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์
 
งานโครงงานจัดฟัน
งานโครงงานจัดฟันงานโครงงานจัดฟัน
งานโครงงานจัดฟัน
 
Gerald Jean V2.0
Gerald Jean V2.0Gerald Jean V2.0
Gerald Jean V2.0
 
Introduction to programming
Introduction  to  programmingIntroduction  to  programming
Introduction to programming
 
ใบงานที่4 53-15
ใบงานที่4 53-15ใบงานที่4 53-15
ใบงานที่4 53-15
 
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ 1
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ 1ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ 1
ใบงานที่ 6 แบบเสนอโครงร่างโครงงานคอมพิวเตอร์ 1
 
Урок 23
Урок 23Урок 23
Урок 23
 
Урок 30
Урок 30Урок 30
Урок 30
 
Web Analytics Basics
Web Analytics BasicsWeb Analytics Basics
Web Analytics Basics
 
ตัวอย่างเอกสารปวส.
ตัวอย่างเอกสารปวส.ตัวอย่างเอกสารปวส.
ตัวอย่างเอกสารปวส.
 
Gender inequality (1)
Gender inequality (1)Gender inequality (1)
Gender inequality (1)
 
Вишивка – оберіг українського народу
Вишивка – оберіг українського народуВишивка – оберіг українського народу
Вишивка – оберіг українського народу
 
Aula 05
Aula 05Aula 05
Aula 05
 
Gender equality
Gender equalityGender equality
Gender equality
 
โครงงานคอมพิวเตอร์
โครงงานคอมพิวเตอร์โครงงานคอมพิวเตอร์
โครงงานคอมพิวเตอร์
 
กก2
กก2กก2
กก2
 
Gender inequality
Gender inequalityGender inequality
Gender inequality
 

Ähnlich wie A.EatonResume

Ähnlich wie A.EatonResume (20)

Ashle Nicole Speakes Resume 2016 (1)
Ashle Nicole Speakes Resume 2016 (1)Ashle Nicole Speakes Resume 2016 (1)
Ashle Nicole Speakes Resume 2016 (1)
 
Alethea A Binion Resume
Alethea A Binion ResumeAlethea A Binion Resume
Alethea A Binion Resume
 
Concita Bell Resume 2016.5
Concita Bell Resume 2016.5Concita Bell Resume 2016.5
Concita Bell Resume 2016.5
 
Rafael-Gilbert
Rafael-GilbertRafael-Gilbert
Rafael-Gilbert
 
ChristianMcCoy's Resume
ChristianMcCoy's ResumeChristianMcCoy's Resume
ChristianMcCoy's Resume
 
NEWRESUME
NEWRESUMENEWRESUME
NEWRESUME
 
Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014Deatrice_Robertson_CSResume updated2014
Deatrice_Robertson_CSResume updated2014
 
Felicia l davis resume new 9 14-16
Felicia l davis resume new 9 14-16Felicia l davis resume new 9 14-16
Felicia l davis resume new 9 14-16
 
Resume - Jessica Lucas - Cust Svc- 2016
Resume - Jessica Lucas - Cust Svc- 2016Resume - Jessica Lucas - Cust Svc- 2016
Resume - Jessica Lucas - Cust Svc- 2016
 
KAW RESUME 2015
KAW RESUME 2015KAW RESUME 2015
KAW RESUME 2015
 
resume_updated 2-21-15
resume_updated 2-21-15resume_updated 2-21-15
resume_updated 2-21-15
 
Resume (2)
Resume (2)Resume (2)
Resume (2)
 
Compliance Resume 2
Compliance Resume 2Compliance Resume 2
Compliance Resume 2
 
Patrick J.Carolan Resume6
Patrick J.Carolan Resume6Patrick J.Carolan Resume6
Patrick J.Carolan Resume6
 
C Riley resume
C Riley resumeC Riley resume
C Riley resume
 
resume1
resume1resume1
resume1
 
Resume3
Resume3Resume3
Resume3
 
Final Resume (1)
Final Resume (1)Final Resume (1)
Final Resume (1)
 
Regina_Ram_Resume 16
Regina_Ram_Resume 16Regina_Ram_Resume 16
Regina_Ram_Resume 16
 
Cynthial William2.0
Cynthial William2.0Cynthial William2.0
Cynthial William2.0
 

A.EatonResume

  • 1. Alicia Eaton 6742 Calvine Rd., Sac, Ca. 95823 (916) 821-2108 ms.aliciaeaton@yahoo.com Objective Seeking entry-level employment in a professional business industry with the opportunity for advancement and professional growth. Skills Customer Service Communication Organization Multi-Tasking Typing 40 WPM Microsoft Office Team Player Time Management FANEUIL, INC. Date of Employment : October 2015 to January 2016 Sacramento, CA Call Center Representative for Covered California Responded knowledgeably, accurately, and courteously to a variety of general customer inquiries regarding benefits and services, available health plan options, eligibility criteria, the enrollment processes. Knowledge and utilization of healthcare systems such as OIM, OAAM, and CRM. Documented transactional details accurately and provided appropriate follow-up. Demonstrated a clear understanding of the customer inquiries and took the appropriate course of action in response to customer needs by completing, initiating or escalating transactions as appropriate. Maintained focus on providing exceptional customer care and exercised independent thinking in meeting the customer expectations. Identified and reported issues such as system, traffic back-up, or telephone access failures. Combined knowledge with a good work ethic, effective time management skills, and human relations to meet performance standards. Demonstrated commitment to learning quickly, efficiency, and accuracy under strict time constraints. Supported a productive, positive, team work environment. AFSCME Date of Employment : February 2014 to July 2014 Sacramento, CA Call Center Representative Placed outbound follow-up calls to registered voters. Assisted citizens with completing voter registration. Answering phones while providing excellent customer service. Recorded data, listened attentively to voters needs and concerns. Communicated effectively with managers and team members. Operated general office equipment and reported malfunctions.
  • 2. Alicia Eaton 6742 Calvine Rd., Sac, Ca. 95823 (916) 821-2108 ms.aliciaeaton@yahoo.com THE THRIFT STORE Date of Employment : February 2013 to May 2013 Carmichael, CA Retail Associate Greeted customers in a courteous and professional manner. Assisted with their needs, inquiries, and addressed their concerns. Maintained sales floor presence and restocked items as needed. Achieved sales and Star Reward goals. Maintained good housekeeping standards. CVS PHARMACY Date of Employment : January 2007 to June 2007 Carmichael, CA Cashier/Customer Service Operated cash registers. Process cash transactions by cash, check, credit cards, vouchers, or automatic debits. Reconciled money in register drawers at the beginning of each shift to ensure accuracy. Resolved customer complaints, answer questions, and provide information on procedures or policies. Stocked shelves and performed item price marking. Greeted customers. Maintained a clean and organized checkout area. Academic Education C.K. McClatchy High School. - Sacramento, CA Dates of Attendance : Graduated 2005 High School Diploma Awards Certificate for Excellent Customer Service References References are available on requests 2