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European Journal of Business and Management                                                  www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012


   Impact of Internal Physical Environment on Academicians’
     Productivity in Pakistan: Higher Education Institutes
                          Perspectives
                                               Ambreen Saleem
      Student of MS-Banking and Finance, Department of Management Sciences, COMSATS Institute of
                           Information Technology, Abbottabad, Pakistan.


                                                  Atif Ali Shah
      Student of MS-Banking and Finance, Department of Management Sciences, COMSATS Institute of
                           Information Technology, Abbottabad, Pakistan.


                                    Khalid Zaman (Correspondence author)
         Assistant Professor, Department of Management Sciences, COMSATS Institute of Information
                                    Technology, Abbottabad, Pakistan.
                                       E-mail: khalidzaman@ciit.net.pk


                                                Muhammad Arif
                             Manager Allied Bank Limited, Abbottabad, Pakistan.


                                               Khurram Shehzad
      Student of MS-Banking and Finance, Department of Management Sciences, COMSATS Institute of
                           Information Technology, Abbottabad, Pakistan.


                                                  Ihsan Ullah
      Student of MS-Banking and Finance, Department of Management Sciences, COMSATS Institute of
                           Information Technology, Abbottabad, Pakistan.


The research is financed by Asian Development Bank. No. 2006-A171(Sponsoring information)
Abstract
This study empirically examines the impact of indoor physical environment on academicians’ productivity
in different higher education institutes of Khyber Pakhtoonkhawa (KPK) province of Pakistan. The study is
based on primary data collected from one hundred and forty four educationists’ of various institutes in
Pakistan. A structured questionnaire was used for data collection. The data was analyzed using the
techniques of rank correlation coefficient and multiple regression analysis. All the findings were tested at
0.01 and 0.05 level of significance. The finding of this study shows that office design is very important in
terms of increasing employee’s productivity. The study opines that comfortable and contented office design
motivates and energized the employees to increase their performance.
Keywords: Ergonomics, Productivity, Office design, Higher education institutes, Correlation, Regression,
Pakistan.


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European Journal of Business and Management                                                 www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

1. Introduction
 Ergonomics is the study of designing equipment and devices that fit the human body, its movements,
and its cognitive abilities. The International Ergonomics Association (IEA, 2000, p.1) defines
ergonomics as follows:
    “Ergonomics (or human factors) is the scientific discipline concerned with the
    understanding of interactions among humans and other elements of a system,
    and the profession that applies theory, principles, data and methods to design
    in order to optimize human well-being and overall system performance”.

A general perception is that a better workplace environment produces better results. Most of the
workplaces or offices are designed according to the nature of the job. In corporate level, productivity
is affected by many factors such as workers, technology health and safety moral and cultural aspects.
To get more or better productivity it is necessary to provide a better workplace.
Participatory ergonomics includes a large variety of approaches, and an interesting framework to
classify the approaches has been developed by Haines et al. (2002). Apart from the classification, it is
interesting to know what factors influence the chance of being successful. Success factors have been
described in various studies (e.g. Koningsveld et al., 2005; Looze et al. 2001; Vink et al., 2005). These
are: arrange direct workers’ participation; arrange strong management support; carry out a good
inventory; use a step-by-step approach; arrange that a steering group is established with
responsibilities; check the effects, including side-effects, at an early stage; do not focus only on health
issues and describe the cost: benefit ratio in monetary terms and with non-quantitative measures.
Figure 1 shows the summary of the success factors.




                                                    44
European Journal of Business and Management                                                  www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012




                                                                Health




                                Step by step
    Involvement                  approach             Process            Check the effects    Goal




                    G
                        oo
                           d
                               In
                                  ve
                                     nt
                                        or
                                           y




                                                           Productivity




                                         Figure 1: Summarize the Success Factors
Source: Adapted from Vink et al (2006)


This paper does not include all dimensions and factors of the physical environment and employees’
                                                          45
European Journal of Business and Management                                              www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

productivity but limited to the following variables:
  •   Employees’ Productivity: According to Hameed and Amjad (2009), productivity is a ratio to
      measure how well an organization (or individual, industry, country) converts input resources
      (labor, materials, machines etc.) into goods and services. In this study, subjective productivity
      measurement method is used. The measures of this method are not based on quantitative
      operational information. Instead, they are based on personnel’s subjective assessments. Wang
      and Gianakis (1999) have defined subjective performance measure as an indicator used to
      assess individuals’ aggregated perceptions, attitudes or assessments toward an organizations
      product or service. Subjective productivity data is usually collected using survey questionnaires.
      Subjective data can also be descriptive or qualitative collected by interviews Subjective
      productivity data is gathered from employees, supervisors, clients, customers and suppliers
      (Croome and Kaluarachchi, 2000).
  •     Office Design: Providing a workplace for employees that is equipped to make the most of a
        company’s human resources is essential. Chiefly the layout of the office space and its system
        increase productivity which specifies that half of all employees say they would put in an extra
        hour of work every day if they were supplied with an improved workplace. Present study used
        number of factors which impacts on employees’ productivity in higher education institutes
        perspectives in Khyber Pakhtoonkhawa (KPK) province of Pakistan i.e., Furniture, Temperature,
        Noise, Lighting and Other arrangements.
The more specific objectives are:
     i)       To analyze the office design of different universities in Khyber Pakhtoonkhawa (KPK)
              province of Pakistan.
     ii)      To highlight the need of better workplace for improving productivity,
     iii)     To determine the effect of office design on physical environment and
     iv)      To analyze the features which employees value in their workplace.
The paper is organized as follows: after introduction which is provided in Section 1 above. Section 2
describes literature review. Methodological framework is explained in Section 3. The estimation and
interpretation of results is mentioned in Section 4. Section 5 concludes the paper.

2. Literature Review
Rowan and Wright (1995) highlights the importance of ergonomics in a work place, as injuries and
illness interface the employee and machine system. So, they opine the need of ergonomics in a work
place. They proposed that physical environmental factors like temperature noise, flow of air, humidity,
furniture effects the employees’ productivity .So ergonomics should be considered indoor environment.
Regardless of these physical factors organizational laws, procedures and policies are undertaken by
considering ergonomics (see, Figure 2).




                                                   46
European Journal of Business and Management                                      www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012




                                               Work
                                           Equipments




                                                                        Internal Physical
       Physiological                       The Worker                     Environment
           Task




                                        Organization and
                                        Legal Procedures




                           Figure 2: Ergonomics Job Considerations
Source: Adapted from Rowan and Wright (1995)


The key factors that effect employees’ productivity and performance fall into two categories:
    a) Those that are driven by procedures, protocols and management requirements (work
        environment) and
    b) The factors that arise from premises, office or factory design (office design )
These key factors are depicted in Figure 3.




                                               47
European Journal of Business and Management                                              www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012




                               Employees’ performance and Productivity




 Employees’ Wellbeing and Work Environment                               Office Design


                       Figure 3: Employees’ Wellbeing and Work Environment
Source: Self Extract


The office environment in which employees work and undertake most of their activities can impact on
their productivity. The quality and quantity of work generated by employees are influenced by the
office environment (Keeling and Kallaus, 1996), while Quible (2000) points out those poor
environmental conditions can cause inefficient worker Productivity as well as reduce their job
satisfaction, which in turn will impact on the financial well-being of the organization. On the basis of
above discussion, the preset study testify the hypothesis i.e.,
H1: There is a direct relationship between office design and employees’ productivity.
Most people spend approximately 60% of their lives within indoor environment which greatly
influence their moral behavior, actions, abilities and performance (Sundastrom, et al, 1994). One of
the fundamental human requirements is a working environment that allows people to perform their
work optimally under comfortable conditions (Roelofsen, 2002).Workplace environment effects the
attitude of employees. Different organizations have different office designs. Flexible and adjustable
furniture, adequate lighting, required temperature, less noise and other special arrangements make
work environment comfortable and desirable for work. Maintaining comfortable office conditions are
important because a small deviation in temperature comfort level may lead to reduced job
performance and impaired safety awareness. On the basis of above discussion, the preset study testify
the hypothesis i.e.,
H1a:       There is a direct relationship between furniture and employees’ performance.
The number of work pertains to the study of multiple offices and office buildings indicated that the
factors such as dissatisfaction, cluttered workplaces and physical environment are playing a major role
in the loss or employees productivity. Huges (2007) surveyed two thousand employees pertain to
various organizations and industries in multiple levels. The results of this survey show that a better
workplace affects attitude of employees and enhance their productivity. Employees in different
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European Journal of Business and Management                                                www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

organizations have different office designs. Every office has unique furniture and spatial arrangements,
lightening and heating arrangements and different level of noise. On the basis of above discussion, the
preset study testify the hypothesis i.e.,
H1b:      There is a direct relationship between lighting and employees’ performance.
A physical feature of the work environment affects psychologically and could become part of success
and failure of the organization. In service sector, physically settings of the office or department help to
communicate and influence both the teachers and students. Mentally relaxed and satisfied work
environment plays an important role in productivity. The most significant indoor environmental
parameter is room air temperature. Thermal and air conditioning system directly effects on employees
productivity. Employees should give choices regarding their workplace so that they feel comfort and
concentrate on their work and fulfill the desire level of productivity (Roelofsen, 2002). On the basis of
above discussion, the preset study testify the hypothesis i.e.,
H1c: There is an indirect relationship between noise, room temperature and employees’ performance.
Human perspective can not be ignored while determining the productivity aspect. While considering
productivity cost is not given value in front of satisfying human element. The “Leveraging approach”
reveals that small increase in workers productivity cause decrease in real estate costs. Considering the
preferences of human element in work place productivity improvements are to be made (Haynes,
2007). On the basis of above discussion, the preset study testify the hypothesis i.e.,
H1d:      There is a direct relationship between spatial arrangements and employees’ performance.
The above discussion confirms the strong relationship between physical environment and employees’
productivity. In order to find this impact, the preset study analyzes the impact of the office design
factors on employee’s productivity in higher education institutes of Khyber Pakhtoonkhawa (KPK)
province of Pakistan.

3. Research Methodology
This study has been conducted at individual level i.e., who directly involve in the academics at
university level. Performance / productivity are taken as dependent variable while furniture, room
temperature, noise, lighting and other arrangements are taken as independent variables. Dependent and
independent variable was measured by the feedback from the educationists’ of different universities of
KPK province of Pakistan, through the questionnaire. The framework of the study is given in Figure 4.




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European Journal of Business and Management                                                www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012


               Furniture

              Temperature


                   Noise
                                                                 Employees’ Performance

                  Lighting



             Other Arrangements


                                     Figure 4: Research Framework
Source: Self construct
2.1 Data Collection: Questionnaire was used for data collection. Prior to the distribution of the actual
survey, a pilot study involving a sample of eleven academicians were conducted to validate the content
of the questionnaire in terms of relevance, accuracy, and wording. Appropriate changes were made in
the final questionnaire. Five point Likert Scale ranging from 1 (strongly disagree) to 5 (strongly agree)
and in other form i.e., 1 (Not at all) to 5 (Always) was used to measure responses. The respondents’
scores for each construct were obtained by summing across all the item scores of the individual
variables. The hypothesised relationships among the study variables depicted in the model were tested
using multiple regressions.
2.2 Sampling: Total two hundred questionnaires were randomly distributed among the academicians
of different higher education institutes in Khyber Pakhtoonkhawa Province of Pakistan, namely,
COMSATS Abbottabad campus, Hazara University, Mansehra campus, UET campus, Abbottabad,
Hazara University, Havelian campus, COMWAVE university, Abbottabad campus and University of
Peshawar. One hundred and forty four questionnaires were returned. Thus, the response rate was 72%.
The Cronbach’s Alpha reliability coefficients for the sample are given in table 1 below:
                             Table 1: Cronbach’s Alpha Reliability Coefficients
 Items                                                               Cronbach's Alfa (r)
 Furniture                                                                   0.73
 Temperature                                                                 0.91
 Noise                                                                       0.64
 Lighting                                                                    0.89
 Other arrangement                                                           0.77


4. Results and Discussion
4.1.     Demographic Data Analysis
The Table 2 shows the frequency distribution table on the basis of age, gender, education and total

                                                    50
European Journal of Business and Management                                               www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

experience in higher education institutes. The demographic data shows that thirty seven respondents
were between 25 to 35 years of age, sixty three people were between 36 to 46 years which is the
largest pool of respondents. Twenty five respondents were between 47 to 57 years while nineteen
people between 57 and above. There were ninety seven males and forty seven female respondents. The
qualification category shows that twenty one people were having 16 years of education, the
qualification of ninety seven respondents were 18 while twenty six respondents have PhD degree in
their relevant subject. Sixty seven people were having teaching experience less than 2 years, fifty four
people were having experience between 2 to 5 years and twenty three people had 5 or more than 5
years of teaching experience.
                     Table 2: Frequency Distribution of Demographic Variables
  Variables                              Frequency                        Percentage

  Age
  25-35                                  37                               25.69
  36-46                                  63                               43.75
  47-57                                  25                               17.36
  57 and above                           19                               13.19
  Gender
  Males                                  97                               67.36
  Females                                47                               32.64
  Education
  Masters                                21                               14.58
  M.Phil                                 97                               67.36
  PhD                                    26                               18.05
  Total Experience
  Less than 2 years                      67                               46.52
  2-5 years                              54                               37.5
  More than 5 years                      23                               15.97


The respondents ask about the following questions regarding furniture, temperature, noise, lighting,
other arrangements and its impact on employees’ performance in different higher education institutes
of KPK province of Pakistan and evaluate the responses in terms of frequency distribution. There are
four main questions which ask from the academicians regarding office furniture in their universities
which shown in Table 3.
                                       Table 3: Furniture
                                          Strongly                                          Strongly
 Statements                                               Disagree   Neutral      Agree
                                          disagree                                          agree
 My furniture is flexible to adjust,
                                          21              23         15           20        65
 rearrange or recognize my workspace.
 My furniture is comfortable enough so    19              25         21           59        20

                                                     51
European Journal of Business and Management                                                www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

 that I can work without getting tired till
 5pm.
 The    physical   condition    at    work
                                                12             28          18       62       24
 influences my productivity.
 Adequate and comfortable furniture will
                                                0              13          11       56       64
 affect my productivity positively.


In Table 3, academicians rate the first question i.e., out of one hundred and forty four respondents,
45.13 percent academicians strong agree that their furniture is flexible and recognize their work space.
Similarly, academicians rate the second question i.e., 40.9 percent academicians agree that they are
enjoying a sound and comfortable place to sit, as their furniture is comfortable. Regarding physical
condition at work place, almost 43.0 percent academicians are agreed on the argument that their
physical condition affects their productivity in a positive sense. The academicians rate the last
question i.e., almost 44.4 percent (strongly agree) and 38.8 percent (agree) academicians strongly
agree and agree with the fact that comfortable furniture influence their productivity positively. They
feel relax and concentrate on their work or lectures more properly.
Next question ask from the academicians regarding the noise at work place. The responses are
summarized in Table 4.
                                                   Table 4: Noise
                                              Strongly                                       Strongly
 Statements                                                   Disagree   Neutral   Agree
                                              disagree                                       agree
 My work environment is quite.                26              64         21        19        14
 I am able to have quite and
                                              25              55         11        33        20
 undisturbed time alone.


In Table 4, question which is related for quite working environment shows that 64 academicians are
disagree with the statement that their work environment is quite which lead to decrease their
productivity. Next to, respondents are not agree with the statement that they having quite and
undisturbed workplace. 55 respondents disagree; 25 strongly disagree while 33 respondents are agreed
and 20 strongly agree with this statement. The major respondents fall in the region of disagree and
strongly disagree which shows that their work place is not quite and calm, and it may lead to decrease
their productivity.
Next questions related with the room temperature in their offices. The results are presented in Table 5.




                                                         52
European Journal of Business and Management                                                             www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

                                         Table 5: Temperature
                                                                                             Quite
                                                              Positive        Normal
 Statements                                  No effect                                       good         Bad effect
                                                              effect          effect
                                                                                             effect
 To    what     extent     your   room
 temperature affects your normal level       2                33              35             54           20
 of productivity.
                                                                                             Slightly
 Statements                                  Cold             Cool            Pleasant                    Warm
                                                                                             Warm
 The   overall temperature of       my
                                             24               13              24             69           14
 workspace in winters is
 The   overall temperature of       my
                                             20               38              61             11           14
 workspace in summers is
                                                                                             Quite
                                                              Positive        Normal
 Statements                                  No effect                                       good         Bad effect
                                                              effect          effect
                                                                                             effect
 I am able to control temperature or
                                             12               21              59             31           21
 airflow in my office.


In Table 5, 54 respondents answer that if temperature of the office is normal then it has a good effect
on productivity, while 35 respondents have put a normal effect on their productivity. However, only
two academicians say that temperature does not influence as much on their productivity. Next to, the
temperature of offices in winter is slightly warm in majority of responses i.e., 69. However, 24, 13 and
24 respondents’ offices are       cold, cool and pleasant in winters. Subsequently, in summer the
temperature is pleasant. 61 respondents answer that there rooms are pleasant while 14 report that their
rooms are slightly warm in summer. Similarly, room temperature is sometimes can not control by the
employees working in it and some times it’s under their control. 59 respondents are neutral with the
statement that the flow of air can be control in their offices and windows and proper ventilation system
is available and they can open or shut them. Heating and cooling system is under their control or not.
Next questions related with the lightings in the offices which shown in Table 6.
                                             Table 6: Lighting
                                                 Strongly                                                      Strongly
 Statements                                                        Disagree        Neutral        Agree
                                                 disagree                                                      agree
 My workspace is provided with efficient
 lightening so that I can work easily            18                13              13             61           39
 without strain on my eyes.
 Do you have control over the lightening
 on your desk (i.e., adjustable desk light       32                48              25             15           24
 on desk)?

                                                         53
European Journal of Business and Management                                                   www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

 Ample amount of natural light comes
                                             13            21             20             61            29
 into my office.
 Number of windows in my work area
                                             11            69             19             31            14
 complete my fresh air and light need.


In Table 6, 61 respondents agree with the statement that in their office they have enough light so that
they can do their work easily and 18 disagree with this statement. Similarly, 32 strongly disagree and
48 disagree with the statement that they have the facility of adjustable lighting over their desk or table
because dim light cause many problems and discomfort. Next to, question related with the sound and
enough amount of light comes in their workplace or not. In response of this question, 61 respondents
agree and 29 strongly agree out of 144 samples. With the higher percentage of 42.3% respondents
agree that light in their office place is enough for their daily tasks. Flow of light and air in the office is
enough to some extent. Out of 144 respondents, 69 employees disagree with this statement. Only 31
and 14 respondents agree and strongly disagree with the statement while 19 respondents are neutral.
After that, some questions are related with the other necessary arrangements in their office design (see,
Table 7).

                                      Table 7: Other Arrangements
                                             Strongly                                                  Strongly
 Statements                                                Disagree       Neutral        Agree
                                             disagree                                                  agree
 My office/branch is open enough to see
                                             10            14             20             63            37
 my colleagues working.
 My work area is sufficiently equipped
 for my typical needs (normal storage,       27            63             19             21            14
 movements, etc)
 I am satisfied with the amount of space
 for storage and displaying important        16            24             31             61            12
 materials.
 My workspace serves multipurpose
 functions for informal and instant          15            25             20             61            23
 meetings.


In Table 7, it is reported that employees at their workplace are usually wanted to aware of the outside
environment, so that their productivity may influence. Out of 144 respondents, 63 agree with this
statement and 37 strongly agreed. In other spatial arrangements, employees required certain necessary
materials to keep them fresh and energetic i.e., freezer for storage of cold drinks, fast food etc. So, 63
respondents don’t have any facility in their work place. However, only 21 and 14 respondents have
such facility in their work place. Employees need enough space for the storage of their confidential
files (question papers etc). 61 agree with this statement while 24 disagree. Sometimes office is used
for informal meetings, gatherings etc. Therefore, respondents may ask the question regarding some
                                                    54
European Journal of Business and Management                                                   www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

meeting spaces may available at their work place. 61 respondents say that their office is also used for
that purpose and they have freedom of spending relaxed time while 25 respondents disagree with this
statement.
Finally, some questions ask from the academicians regarding their performance on their work place.
The responses are presented in Table 8.

                                   Table 8: Employees’ Productivity
                                                                                                      Increase by
                                                          Increase by     Increase by   Increase by
 Statements                                  No Effect                                                50%      or
                                                          20%             30%           40%
                                                                                                      more
 Favorable    environmental    conditions
 (less noise, suitable temperature etc) in
                                             1            11              18            71            43
 the office building will increase my
 productivity at work.
                                                          To       some
                                             Not at all                   Often         Mostly        Always
                                                          extent
 Due to overall office environment can
                                             38           52              25            14            15
 you complete your daily tasks easily?
                                                                                                      40%      or
                                             No change    10%             20%           30%
                                                                                                      more
 By   what    percentage   your   overall
 productivity would increase if the
                                             1            3               7             26            67
 related office environment problems are
 solved.


As it is the matter of fact that suitable environmental condition in workplace like less noise, flexible
furniture suitable temperature increased the energy level of employees and they done their job more
effectively and efficiently. Out of 144 respondents, 71 respondents rate this question up to 40 percent
that shows the increase productivity in work place. While 43 respondents argue that their productivity
increases more than 50 percent. Next to, 52 respondents reported that they could finish their task daily
to some extent, however, 38 respondents doesn’t complete their task efficiently. When the problem of
workplace is solved then 67 employees of the universities productivity enhances by up to 40% or more.
While, 26 employees’ have done their work efficiently up to 30 percent or more. The descriptive
statistics of all major variables i.e., furniture, temperature, noise, lighting spatial arrangements and
productivity are reported in Table 9 for ready reference.




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European Journal of Business and Management                                                        www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

                                         Table 9: Descriptive Statistics
                            N              Minimum             Maximum              Mean          Std. Deviation

Furniture                144                 2.00                 4.50              3.8134            .5695
Noise                    144                 1.50                 5.00              2.9871            .9548
Temperature              144                 2.00                 4.25              3.9965            .5338
Lighting                 144                 1.00                 5.00              4.0119            .7797
Spatial                  144                 1.50                 4.25              3.1262            .6130
Arrangement
Productivity             144                 2.33                 5.00              3.9604            .6382


Table 9 shows the central tendency and measures of dispersions of the study variables. As indicated,
mean of all variables are greater than 3.5 values except noise which means that respondents are
disagree that noise has no impact on productivity. The central tendency of the study variables shows
that except noise all of the remaining variables are very close to their mean and they have very low
tendency to fluctuate the responses. Noise factors cause discomfort, deviate the attention from lecture
and effects on moods of employees. Noise may cause headaches and irritability. Preparation of
lectures requires more concentration and quiet environment. Due to discomfort, there is a decrease in
employee’s performance and level of productivity decreases. So that we may concludes that there may
have an inverse relationship between employee’s productivity and noise.
Next, the multiple correlation coefficients have been examined in Table 10, to find the intensity,
magnitude and signs of the variables over productivity.

                                         Table 10: Correlation Matrix
                  Furniture         Noise           Temperature          Lighting      Spatial      Productivity
                                                                                    Arrangement

Furniture           1.000

Noise               -0.577          1.000

Temperature         0.250            .011              1.000

Lighting            0.498            .058              .218               1.000

Spatial             0.654           -.272              -.045              .138          1.000
Arrangement

Productivity        0.564           -0.301            -0.208              0.544         0.166          1.000

* Correlation is significant at the 0.05 level (1-tailed). ** Correlation is significant at the 0.01 level
(1-tailed). N denotes the sample size.


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European Journal of Business and Management                                               www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

The results reveal that there is a strong correlation between furniture, lighting over productivity, as
correlation coefficient indicates i.e., r =0.564 and r = 0.544 respectively. On the other way around,
there is a medium and negative correlation between noise, temperature over productivity as coefficient
values indicate i.e., r = -0.301 and r= -0.208 respectively. Spatial arrangements have a small and
positive relationship with the productivity. Finally, the present study finds the stepwise regression to
find the impact of physical environment on employees’ productivity in higher education institutes (see,
Table 11).
                                   Table 11: Incremental Regression
                             Dependent Variable: Employee’s Productivity
Variables         OLS1             OLS2              OLS3             OLS4            OLS5
Constant              3.347*       4.281*            0.824            2.584***        1.021
Furniture             0.124        _                 0.240***         0.188           0.131
Noise                -0.237**      -0.287*           _                0.364*          0.180*

Temperature         -0.033***      -0.219***         -0.295***        _               0.220***
Lighting              0.087        0.095             0.228***         0.129***        _
Spatial              0.173***      0.246***          0.396**          0.268           0.128***
Arrangement
R square          0.712            0.682             0.329            .428            0.489
F-value           3.451*           4.096*            2.086***         3.817*          4.281*
D-W               1.773            1.8 99            1.611            1.653           1.889

*, ** and *** indicates significance at 1, 5 and 10% significance level.

The empirical results, given in Table 11, appear to be very good in terms of the usual diagnostic
statistics. The value of R 2 adjusted, Column 1, indicates that 71.2% variation in dependent variable
has been explained by variations in independent variables. F-value is higher than its critical value
suggesting a good overall significance of the estimated model. Therefore, fitness of the model is
acceptable empirically. The result suggests that all variables have a correlation proving the hypothesis.
Coefficients of temperature and spatial arrangement have a significant and positive impact on
employees’ productivity, as it is significant at 90 percent significant level. However, Noise and room
temperature has a significant and negative impact on employees’ productivity in the higher education
institutes. Lighting and office furniture both are reported as insignificant impact on employees’
productivity over the sample period.
The incremental regression is performed by removing individual independent variables from the
model and by checking the effect on the value of R-squared. Among all the variables removed, noise
has altered the value of R-squared to a highest degree i.e., 31.6% decreases in the portion of the
dependent variable explained by independent variables as the value for the R-squared changes from
71.2% to 39.6%. This importance is also highlighted in the regression result as the value of coefficient
                                                    57
European Journal of Business and Management                                               www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

of the variable is highest among all the variables in their five models respectively. The result is
presented in Table 12.

                   Table 12: Results of Incremental Regression removing Noise
Models                                                                    Values

R-squared (original)                                                       0.712
R-squared (after the removal)                                              0.396


The VIF and Tolerance test suggests that there is no problem of multi-collinearity in the said model as
VIF values less than the value of 10 (see, Table 13).
                                      Table 13: Collinearity Statistics
                      Tolerance                                                VIF
                        .912                                                  1.096
                        .888                                                  1.126
                        .946                                                  1.057
                        .876                                                  1.141
                        .894                                                  1.118
a. Dependent Variable: Productivity
4.2. Discussion
The results reveal that the office design has a substantial impact on the productivity of employees. The
results are consistent with the previous study of Hameed and Amjad (2009) in which they reveal that
office design of banks in Pakistan are very vital in terms of increasing employees’ productivity. The
overall impact of noise and temperature badly affects the productivity of employees. The results are
consistent with the previous resereaches of Lan et al. (2010) and Niemela et al. (2002) which revealed
that temperature has an effect as long as the task concerned lasts at least 60 minutes. In one
experiment, Lan et al. (2010) investigated the impact of three different indoor temperatures (17°C,
21°C and 28°C) on productivity. They found that employees felt slightly uncomfortable in both the
coolest and warmest of these climates, that they were less motivated and that they experienced their
workload as more onerous, with a consequent decline in productivity. These results tie in with those
from a study by Niemela et al. (2002), which found that a temperature higher than 25°C adversely
affects productivity.

4.2.      Factor Analysis
Factor analysis is a statistical method used to describe variability among observed variables in terms
of a potentially lower number of unobserved variables called factors. In other words, it is possible that
variations in three or four observed variables mainly reflect the variations in fewer such unobserved
variables. Factor analysis searches for such joint variations in response to unobserved latent variables.
The observed variables are modeled as linear combinations of the potential factors, plus "error" terms.
The information gained about the interdependencies between observed variables used later to reduce
                                                   58
European Journal of Business and Management                                              www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

the set of variables in a dataset.
The result of Principal Component Analysis shows that there are eight factors whose Eigen-values
exceed 1. The factor’s Eigen-value shows the amount of total variance explained by that factor. The
eight factors explained 67.10% of the total variance, which shown in Table 14. The first, second, third,
forth, fifth, sixth, seventh and eighth factor explained 16.2%, 11.1%, 9.45%, 7.83%, 6.50%, 5.91%,
5.22% and 4.87% of this variance respectively.

                                  Table 14: Total Variance Explained
                          Initial Eigenvalue               Extraction Sums of Squared Loadings



 Component        Total     % of Variance Cumulative %       Total     % of Variance Cumulative %

      1           3.404         16.210         16.210        3.404        16.210         16.210
      2           2.328         11.087         27.297        2.328         11.087        27.297
      3           1.985         9.452          36.749        1.985         9.452         36.749
      4           1.646         7.836          44.585        1.646         7.836         44.585
      5           1.366         6.507          51.092        1.366         6.507         51.092
      6           1.243         5.918          57.011        1.243         5.918         57.011
      7           1.097         5.225          62.236        1.097         5.225         62.236
      8           1.023         4.871          67.106        1.023         4.871         67.106
      9            .958         4.564          71.670
     10            .846         4.030          75.701
     11            .749         3.568          79.268
     12            .699         3.328          82.596
     13            .667         3.174          85.771
     14            .577         2.747          88.517
     15            .485         2.310          90.828
     16            .469         2.235          93.063
     17            .365         1.739          94.802
     18            .316         1.504          96.305
     19            .291         1.388          97.693
     20            .270         1.287          98.980
     21            .214         1.020          100.000
Extraction Method: Principal Component Analysis.


The component matrix is shown in Table 15. First factor “Employee well being” is constructed by four
scale items and accounted for largest proportion, i.e., 16.21% of total explained variance. The second
factor, “Employee commitment” is constructed by three scale items and accounted for 11.08% of
variance. The third factor, “Employee health” is constructed by three scale items and accounted for
                                                  59
European Journal of Business and Management                                                          www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

9.45% of total variance. The forth factor, “Employee safety” is constructed by two scale items and
accounted for 7.83% of total variance. The fifth factor, “Employee assurance” is constructed by three
scale items and accounted for 6.50% of total variance. The sixth factor, “Employee binder” is
constructed by two scale items and accounted for 5.91% of total variance. The seventh factor, “Employee
protection” is constructed by two scale items and accounted for 5.22% of total variance. The last and
eighth factor, “Employee obligation” is constructed by two scale items and accounted for 4.87% of total
variance.

                                         Table 15: Component Matrix


                   Employ    Employee      Employee       Employee      Employee    Employee   Employee     Employee
                   ee well   commitme         health          safety    assurance     binder   protection   obligation
                    being           nt

                                                       Furniture
     Flexibility     0.44        -0.09         0.31            0.02         -0.26       0.27        0.45        -0.11

     Contended       0.11        -0.03         0.05            0.09         -0.01       0.03        0.85         0.11

       Physical      -0.14       0.19          0.07           -0.01         0.02       -0.08        0.10         0.79

      condition
  comfortibility     0.03        0.47          0.07           -0.44         -0.04       0.44       -0.19         0.35

                                                         Noise


      Noiseless      -0.74       -0.08         0.19           -0.25         0.08        0.02       -0.02         0.09

          Calm       -0.68       -0.17         0.23            0.04          0.11      -0.26        0.09         0.07

                                                  Temperature


   Temperature       0.03        -0.04         0.31            0.09         -0.49       0.13       -0.44         0.23

         Winter      0.38        -0.35        -0.23              0.11       0.06       -0.07       -0.13         0.42

       Summer        -0.32       -0.01         0.57           -0.49         -0.11      -0.11       -0.15        -0.02

        Control      0.08        0.11          0.03            0.78         0.01        0.24        0.02         0.10

                                                       Lighting


       Lighting      0.20        0.06          0.24            0.69         -0.15      -0.04        0.02        -0.07

       Lighting      -0.06       -0.03         0.16            0.19         0.20        0.82       -0.02        -0.15

         control
  Natural Light      -0.22       -0.06         0.68            0.05         0.00        0.18        0.16         0.08

      Windows        0.06        0.12          0.80            0.21         0.08        0.00       -0.03        -0.04

                                             Other Arrangements


      Openness       0.17        0.15          0.08           -0.13         0.67        0.06        0.09        -0.09

                                                         60
European Journal of Business and Management                                                 www.iiste.org
ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)
Vol 4, No.2, 2012

    Equipments       0.73       -0.03        0.00         0.09      0.11        0.11       0.17        0.04

          Space      0.35        0.08        -0.03        0.07     -0.26        0.59       0.16        0.02

  Multi-purpose      -0.08      -0.15        -0.01        0.07      0.77        0.02      -0.22        0.24

                                                Productivity


      Favorable      0.15        0.83        0.15         0.18     -0.03        0.02       0.11       -0.03

   environment
        Friendly     0.65       -0.06        0.14         0.12      0.37       -0.24       0.12       -0.03

   environment
      efficiency     -0.05       0.85        -0.13        0.03      0.08        0.00      -0.14        0.16



The component plot is shown below for ready reference in Figure 5.




                                        Figure 5: Components Plot


5) Summary and Conclusion
The objective of the study is to examine the impact of physical environment on employees’
productivity in higher education institutes of Khyber Pakhtoonkhawa (KPK) province of Pakistan. The
results reveal that there is a positive relationship between spatial arrangements and productivity.
However, there is a negative and significant impact of noise and temperature on academicians’
productivity of higher education institutes of KPK province of Pakistan. Furniture and lighting has an
insignificant impact on employees’ productivity, which shows that sample is not quite enough to
explain this relationship significantly. The results are quit robust in terms of usual diagnostics tests on
the coefficient estimates. The future research area would emphasis on large sample sets and wide
geographical areas of Pakistan.

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Vol 4, No.2, 2012

References
Croome, C. and Kaluarachchi, Y. (2000), “An Assessment of the Influence of the In-door Environment
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Hameed, A and Amjad, S. (2009), “Impact of Office Design on Employees’ Productivity: A Case
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Haynes, B. P. (2007), “Office productivity: a shift from cost reduction to human contribution”,
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Huges, J. (2007), “Office design is pivotal to employee productivity”, Sandiego source the daily
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Looze, M. P; Urlings, I.J.M; Vink, P. Rhijn, V. J. W; Miedema, M.C, Bronkhorst, R. E and Grinten, V.
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Niemela, R., Hannula, M., Rautio, S., Reijula, K. & Railio, J. (2002), “The effect of air temperature on
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Quible, Z.K. (2000), Administrative Office Management: An Introduction. 7th. Ed., Prentice-Hall,
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Roelofsen, P. (2002), “The impact of office environments on employee performance: The design of the
workplace as a strategy for productivity enhancement”, Journal of Facilities Management, 1 (3), .247
– 264.

Rowan, M. P. and Wright, P. C. (1995), “Ergonomics is good for business”, Facilities, 13 (8), 18–25

Sundstorm, E., Town, J. P., Rice, R. W., Sborrrn, D. P. and Brill, M.(1994), “Office noise,
satisfaction, and performance”, Environment and Behavior, 26 (2), 195-222

Vink, P, Koningsveld, E. A .P, Molenbroek, J. F. (2006), “Positive outcomes of participatory
ergonomics in terms of greater comfort and higher productivity”, Applied Ergonomics, 37 (2006),
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Vink, P. Jong, A. and Koningsveld, E. (2005), Making money with participatory ergonomics. In: P.
Carayon, M. Robertson, B. Kleiner and P.L.T. Hoonakker, Editors, Human Factors in Organizational
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11.impact of internal physical environment on academicians productivity in pakistan higher education institutes perspectives

  • 1. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Impact of Internal Physical Environment on Academicians’ Productivity in Pakistan: Higher Education Institutes Perspectives Ambreen Saleem Student of MS-Banking and Finance, Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan. Atif Ali Shah Student of MS-Banking and Finance, Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan. Khalid Zaman (Correspondence author) Assistant Professor, Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan. E-mail: khalidzaman@ciit.net.pk Muhammad Arif Manager Allied Bank Limited, Abbottabad, Pakistan. Khurram Shehzad Student of MS-Banking and Finance, Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan. Ihsan Ullah Student of MS-Banking and Finance, Department of Management Sciences, COMSATS Institute of Information Technology, Abbottabad, Pakistan. The research is financed by Asian Development Bank. No. 2006-A171(Sponsoring information) Abstract This study empirically examines the impact of indoor physical environment on academicians’ productivity in different higher education institutes of Khyber Pakhtoonkhawa (KPK) province of Pakistan. The study is based on primary data collected from one hundred and forty four educationists’ of various institutes in Pakistan. A structured questionnaire was used for data collection. The data was analyzed using the techniques of rank correlation coefficient and multiple regression analysis. All the findings were tested at 0.01 and 0.05 level of significance. The finding of this study shows that office design is very important in terms of increasing employee’s productivity. The study opines that comfortable and contented office design motivates and energized the employees to increase their performance. Keywords: Ergonomics, Productivity, Office design, Higher education institutes, Correlation, Regression, Pakistan. 43
  • 2. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 1. Introduction Ergonomics is the study of designing equipment and devices that fit the human body, its movements, and its cognitive abilities. The International Ergonomics Association (IEA, 2000, p.1) defines ergonomics as follows: “Ergonomics (or human factors) is the scientific discipline concerned with the understanding of interactions among humans and other elements of a system, and the profession that applies theory, principles, data and methods to design in order to optimize human well-being and overall system performance”. A general perception is that a better workplace environment produces better results. Most of the workplaces or offices are designed according to the nature of the job. In corporate level, productivity is affected by many factors such as workers, technology health and safety moral and cultural aspects. To get more or better productivity it is necessary to provide a better workplace. Participatory ergonomics includes a large variety of approaches, and an interesting framework to classify the approaches has been developed by Haines et al. (2002). Apart from the classification, it is interesting to know what factors influence the chance of being successful. Success factors have been described in various studies (e.g. Koningsveld et al., 2005; Looze et al. 2001; Vink et al., 2005). These are: arrange direct workers’ participation; arrange strong management support; carry out a good inventory; use a step-by-step approach; arrange that a steering group is established with responsibilities; check the effects, including side-effects, at an early stage; do not focus only on health issues and describe the cost: benefit ratio in monetary terms and with non-quantitative measures. Figure 1 shows the summary of the success factors. 44
  • 3. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Health Step by step Involvement approach Process Check the effects Goal G oo d In ve nt or y Productivity Figure 1: Summarize the Success Factors Source: Adapted from Vink et al (2006) This paper does not include all dimensions and factors of the physical environment and employees’ 45
  • 4. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 productivity but limited to the following variables: • Employees’ Productivity: According to Hameed and Amjad (2009), productivity is a ratio to measure how well an organization (or individual, industry, country) converts input resources (labor, materials, machines etc.) into goods and services. In this study, subjective productivity measurement method is used. The measures of this method are not based on quantitative operational information. Instead, they are based on personnel’s subjective assessments. Wang and Gianakis (1999) have defined subjective performance measure as an indicator used to assess individuals’ aggregated perceptions, attitudes or assessments toward an organizations product or service. Subjective productivity data is usually collected using survey questionnaires. Subjective data can also be descriptive or qualitative collected by interviews Subjective productivity data is gathered from employees, supervisors, clients, customers and suppliers (Croome and Kaluarachchi, 2000). • Office Design: Providing a workplace for employees that is equipped to make the most of a company’s human resources is essential. Chiefly the layout of the office space and its system increase productivity which specifies that half of all employees say they would put in an extra hour of work every day if they were supplied with an improved workplace. Present study used number of factors which impacts on employees’ productivity in higher education institutes perspectives in Khyber Pakhtoonkhawa (KPK) province of Pakistan i.e., Furniture, Temperature, Noise, Lighting and Other arrangements. The more specific objectives are: i) To analyze the office design of different universities in Khyber Pakhtoonkhawa (KPK) province of Pakistan. ii) To highlight the need of better workplace for improving productivity, iii) To determine the effect of office design on physical environment and iv) To analyze the features which employees value in their workplace. The paper is organized as follows: after introduction which is provided in Section 1 above. Section 2 describes literature review. Methodological framework is explained in Section 3. The estimation and interpretation of results is mentioned in Section 4. Section 5 concludes the paper. 2. Literature Review Rowan and Wright (1995) highlights the importance of ergonomics in a work place, as injuries and illness interface the employee and machine system. So, they opine the need of ergonomics in a work place. They proposed that physical environmental factors like temperature noise, flow of air, humidity, furniture effects the employees’ productivity .So ergonomics should be considered indoor environment. Regardless of these physical factors organizational laws, procedures and policies are undertaken by considering ergonomics (see, Figure 2). 46
  • 5. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Work Equipments Internal Physical Physiological The Worker Environment Task Organization and Legal Procedures Figure 2: Ergonomics Job Considerations Source: Adapted from Rowan and Wright (1995) The key factors that effect employees’ productivity and performance fall into two categories: a) Those that are driven by procedures, protocols and management requirements (work environment) and b) The factors that arise from premises, office or factory design (office design ) These key factors are depicted in Figure 3. 47
  • 6. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Employees’ performance and Productivity Employees’ Wellbeing and Work Environment Office Design Figure 3: Employees’ Wellbeing and Work Environment Source: Self Extract The office environment in which employees work and undertake most of their activities can impact on their productivity. The quality and quantity of work generated by employees are influenced by the office environment (Keeling and Kallaus, 1996), while Quible (2000) points out those poor environmental conditions can cause inefficient worker Productivity as well as reduce their job satisfaction, which in turn will impact on the financial well-being of the organization. On the basis of above discussion, the preset study testify the hypothesis i.e., H1: There is a direct relationship between office design and employees’ productivity. Most people spend approximately 60% of their lives within indoor environment which greatly influence their moral behavior, actions, abilities and performance (Sundastrom, et al, 1994). One of the fundamental human requirements is a working environment that allows people to perform their work optimally under comfortable conditions (Roelofsen, 2002).Workplace environment effects the attitude of employees. Different organizations have different office designs. Flexible and adjustable furniture, adequate lighting, required temperature, less noise and other special arrangements make work environment comfortable and desirable for work. Maintaining comfortable office conditions are important because a small deviation in temperature comfort level may lead to reduced job performance and impaired safety awareness. On the basis of above discussion, the preset study testify the hypothesis i.e., H1a: There is a direct relationship between furniture and employees’ performance. The number of work pertains to the study of multiple offices and office buildings indicated that the factors such as dissatisfaction, cluttered workplaces and physical environment are playing a major role in the loss or employees productivity. Huges (2007) surveyed two thousand employees pertain to various organizations and industries in multiple levels. The results of this survey show that a better workplace affects attitude of employees and enhance their productivity. Employees in different 48
  • 7. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 organizations have different office designs. Every office has unique furniture and spatial arrangements, lightening and heating arrangements and different level of noise. On the basis of above discussion, the preset study testify the hypothesis i.e., H1b: There is a direct relationship between lighting and employees’ performance. A physical feature of the work environment affects psychologically and could become part of success and failure of the organization. In service sector, physically settings of the office or department help to communicate and influence both the teachers and students. Mentally relaxed and satisfied work environment plays an important role in productivity. The most significant indoor environmental parameter is room air temperature. Thermal and air conditioning system directly effects on employees productivity. Employees should give choices regarding their workplace so that they feel comfort and concentrate on their work and fulfill the desire level of productivity (Roelofsen, 2002). On the basis of above discussion, the preset study testify the hypothesis i.e., H1c: There is an indirect relationship between noise, room temperature and employees’ performance. Human perspective can not be ignored while determining the productivity aspect. While considering productivity cost is not given value in front of satisfying human element. The “Leveraging approach” reveals that small increase in workers productivity cause decrease in real estate costs. Considering the preferences of human element in work place productivity improvements are to be made (Haynes, 2007). On the basis of above discussion, the preset study testify the hypothesis i.e., H1d: There is a direct relationship between spatial arrangements and employees’ performance. The above discussion confirms the strong relationship between physical environment and employees’ productivity. In order to find this impact, the preset study analyzes the impact of the office design factors on employee’s productivity in higher education institutes of Khyber Pakhtoonkhawa (KPK) province of Pakistan. 3. Research Methodology This study has been conducted at individual level i.e., who directly involve in the academics at university level. Performance / productivity are taken as dependent variable while furniture, room temperature, noise, lighting and other arrangements are taken as independent variables. Dependent and independent variable was measured by the feedback from the educationists’ of different universities of KPK province of Pakistan, through the questionnaire. The framework of the study is given in Figure 4. 49
  • 8. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Furniture Temperature Noise Employees’ Performance Lighting Other Arrangements Figure 4: Research Framework Source: Self construct 2.1 Data Collection: Questionnaire was used for data collection. Prior to the distribution of the actual survey, a pilot study involving a sample of eleven academicians were conducted to validate the content of the questionnaire in terms of relevance, accuracy, and wording. Appropriate changes were made in the final questionnaire. Five point Likert Scale ranging from 1 (strongly disagree) to 5 (strongly agree) and in other form i.e., 1 (Not at all) to 5 (Always) was used to measure responses. The respondents’ scores for each construct were obtained by summing across all the item scores of the individual variables. The hypothesised relationships among the study variables depicted in the model were tested using multiple regressions. 2.2 Sampling: Total two hundred questionnaires were randomly distributed among the academicians of different higher education institutes in Khyber Pakhtoonkhawa Province of Pakistan, namely, COMSATS Abbottabad campus, Hazara University, Mansehra campus, UET campus, Abbottabad, Hazara University, Havelian campus, COMWAVE university, Abbottabad campus and University of Peshawar. One hundred and forty four questionnaires were returned. Thus, the response rate was 72%. The Cronbach’s Alpha reliability coefficients for the sample are given in table 1 below: Table 1: Cronbach’s Alpha Reliability Coefficients Items Cronbach's Alfa (r) Furniture 0.73 Temperature 0.91 Noise 0.64 Lighting 0.89 Other arrangement 0.77 4. Results and Discussion 4.1. Demographic Data Analysis The Table 2 shows the frequency distribution table on the basis of age, gender, education and total 50
  • 9. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 experience in higher education institutes. The demographic data shows that thirty seven respondents were between 25 to 35 years of age, sixty three people were between 36 to 46 years which is the largest pool of respondents. Twenty five respondents were between 47 to 57 years while nineteen people between 57 and above. There were ninety seven males and forty seven female respondents. The qualification category shows that twenty one people were having 16 years of education, the qualification of ninety seven respondents were 18 while twenty six respondents have PhD degree in their relevant subject. Sixty seven people were having teaching experience less than 2 years, fifty four people were having experience between 2 to 5 years and twenty three people had 5 or more than 5 years of teaching experience. Table 2: Frequency Distribution of Demographic Variables Variables Frequency Percentage Age 25-35 37 25.69 36-46 63 43.75 47-57 25 17.36 57 and above 19 13.19 Gender Males 97 67.36 Females 47 32.64 Education Masters 21 14.58 M.Phil 97 67.36 PhD 26 18.05 Total Experience Less than 2 years 67 46.52 2-5 years 54 37.5 More than 5 years 23 15.97 The respondents ask about the following questions regarding furniture, temperature, noise, lighting, other arrangements and its impact on employees’ performance in different higher education institutes of KPK province of Pakistan and evaluate the responses in terms of frequency distribution. There are four main questions which ask from the academicians regarding office furniture in their universities which shown in Table 3. Table 3: Furniture Strongly Strongly Statements Disagree Neutral Agree disagree agree My furniture is flexible to adjust, 21 23 15 20 65 rearrange or recognize my workspace. My furniture is comfortable enough so 19 25 21 59 20 51
  • 10. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 that I can work without getting tired till 5pm. The physical condition at work 12 28 18 62 24 influences my productivity. Adequate and comfortable furniture will 0 13 11 56 64 affect my productivity positively. In Table 3, academicians rate the first question i.e., out of one hundred and forty four respondents, 45.13 percent academicians strong agree that their furniture is flexible and recognize their work space. Similarly, academicians rate the second question i.e., 40.9 percent academicians agree that they are enjoying a sound and comfortable place to sit, as their furniture is comfortable. Regarding physical condition at work place, almost 43.0 percent academicians are agreed on the argument that their physical condition affects their productivity in a positive sense. The academicians rate the last question i.e., almost 44.4 percent (strongly agree) and 38.8 percent (agree) academicians strongly agree and agree with the fact that comfortable furniture influence their productivity positively. They feel relax and concentrate on their work or lectures more properly. Next question ask from the academicians regarding the noise at work place. The responses are summarized in Table 4. Table 4: Noise Strongly Strongly Statements Disagree Neutral Agree disagree agree My work environment is quite. 26 64 21 19 14 I am able to have quite and 25 55 11 33 20 undisturbed time alone. In Table 4, question which is related for quite working environment shows that 64 academicians are disagree with the statement that their work environment is quite which lead to decrease their productivity. Next to, respondents are not agree with the statement that they having quite and undisturbed workplace. 55 respondents disagree; 25 strongly disagree while 33 respondents are agreed and 20 strongly agree with this statement. The major respondents fall in the region of disagree and strongly disagree which shows that their work place is not quite and calm, and it may lead to decrease their productivity. Next questions related with the room temperature in their offices. The results are presented in Table 5. 52
  • 11. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Table 5: Temperature Quite Positive Normal Statements No effect good Bad effect effect effect effect To what extent your room temperature affects your normal level 2 33 35 54 20 of productivity. Slightly Statements Cold Cool Pleasant Warm Warm The overall temperature of my 24 13 24 69 14 workspace in winters is The overall temperature of my 20 38 61 11 14 workspace in summers is Quite Positive Normal Statements No effect good Bad effect effect effect effect I am able to control temperature or 12 21 59 31 21 airflow in my office. In Table 5, 54 respondents answer that if temperature of the office is normal then it has a good effect on productivity, while 35 respondents have put a normal effect on their productivity. However, only two academicians say that temperature does not influence as much on their productivity. Next to, the temperature of offices in winter is slightly warm in majority of responses i.e., 69. However, 24, 13 and 24 respondents’ offices are cold, cool and pleasant in winters. Subsequently, in summer the temperature is pleasant. 61 respondents answer that there rooms are pleasant while 14 report that their rooms are slightly warm in summer. Similarly, room temperature is sometimes can not control by the employees working in it and some times it’s under their control. 59 respondents are neutral with the statement that the flow of air can be control in their offices and windows and proper ventilation system is available and they can open or shut them. Heating and cooling system is under their control or not. Next questions related with the lightings in the offices which shown in Table 6. Table 6: Lighting Strongly Strongly Statements Disagree Neutral Agree disagree agree My workspace is provided with efficient lightening so that I can work easily 18 13 13 61 39 without strain on my eyes. Do you have control over the lightening on your desk (i.e., adjustable desk light 32 48 25 15 24 on desk)? 53
  • 12. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Ample amount of natural light comes 13 21 20 61 29 into my office. Number of windows in my work area 11 69 19 31 14 complete my fresh air and light need. In Table 6, 61 respondents agree with the statement that in their office they have enough light so that they can do their work easily and 18 disagree with this statement. Similarly, 32 strongly disagree and 48 disagree with the statement that they have the facility of adjustable lighting over their desk or table because dim light cause many problems and discomfort. Next to, question related with the sound and enough amount of light comes in their workplace or not. In response of this question, 61 respondents agree and 29 strongly agree out of 144 samples. With the higher percentage of 42.3% respondents agree that light in their office place is enough for their daily tasks. Flow of light and air in the office is enough to some extent. Out of 144 respondents, 69 employees disagree with this statement. Only 31 and 14 respondents agree and strongly disagree with the statement while 19 respondents are neutral. After that, some questions are related with the other necessary arrangements in their office design (see, Table 7). Table 7: Other Arrangements Strongly Strongly Statements Disagree Neutral Agree disagree agree My office/branch is open enough to see 10 14 20 63 37 my colleagues working. My work area is sufficiently equipped for my typical needs (normal storage, 27 63 19 21 14 movements, etc) I am satisfied with the amount of space for storage and displaying important 16 24 31 61 12 materials. My workspace serves multipurpose functions for informal and instant 15 25 20 61 23 meetings. In Table 7, it is reported that employees at their workplace are usually wanted to aware of the outside environment, so that their productivity may influence. Out of 144 respondents, 63 agree with this statement and 37 strongly agreed. In other spatial arrangements, employees required certain necessary materials to keep them fresh and energetic i.e., freezer for storage of cold drinks, fast food etc. So, 63 respondents don’t have any facility in their work place. However, only 21 and 14 respondents have such facility in their work place. Employees need enough space for the storage of their confidential files (question papers etc). 61 agree with this statement while 24 disagree. Sometimes office is used for informal meetings, gatherings etc. Therefore, respondents may ask the question regarding some 54
  • 13. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 meeting spaces may available at their work place. 61 respondents say that their office is also used for that purpose and they have freedom of spending relaxed time while 25 respondents disagree with this statement. Finally, some questions ask from the academicians regarding their performance on their work place. The responses are presented in Table 8. Table 8: Employees’ Productivity Increase by Increase by Increase by Increase by Statements No Effect 50% or 20% 30% 40% more Favorable environmental conditions (less noise, suitable temperature etc) in 1 11 18 71 43 the office building will increase my productivity at work. To some Not at all Often Mostly Always extent Due to overall office environment can 38 52 25 14 15 you complete your daily tasks easily? 40% or No change 10% 20% 30% more By what percentage your overall productivity would increase if the 1 3 7 26 67 related office environment problems are solved. As it is the matter of fact that suitable environmental condition in workplace like less noise, flexible furniture suitable temperature increased the energy level of employees and they done their job more effectively and efficiently. Out of 144 respondents, 71 respondents rate this question up to 40 percent that shows the increase productivity in work place. While 43 respondents argue that their productivity increases more than 50 percent. Next to, 52 respondents reported that they could finish their task daily to some extent, however, 38 respondents doesn’t complete their task efficiently. When the problem of workplace is solved then 67 employees of the universities productivity enhances by up to 40% or more. While, 26 employees’ have done their work efficiently up to 30 percent or more. The descriptive statistics of all major variables i.e., furniture, temperature, noise, lighting spatial arrangements and productivity are reported in Table 9 for ready reference. 55
  • 14. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Table 9: Descriptive Statistics N Minimum Maximum Mean Std. Deviation Furniture 144 2.00 4.50 3.8134 .5695 Noise 144 1.50 5.00 2.9871 .9548 Temperature 144 2.00 4.25 3.9965 .5338 Lighting 144 1.00 5.00 4.0119 .7797 Spatial 144 1.50 4.25 3.1262 .6130 Arrangement Productivity 144 2.33 5.00 3.9604 .6382 Table 9 shows the central tendency and measures of dispersions of the study variables. As indicated, mean of all variables are greater than 3.5 values except noise which means that respondents are disagree that noise has no impact on productivity. The central tendency of the study variables shows that except noise all of the remaining variables are very close to their mean and they have very low tendency to fluctuate the responses. Noise factors cause discomfort, deviate the attention from lecture and effects on moods of employees. Noise may cause headaches and irritability. Preparation of lectures requires more concentration and quiet environment. Due to discomfort, there is a decrease in employee’s performance and level of productivity decreases. So that we may concludes that there may have an inverse relationship between employee’s productivity and noise. Next, the multiple correlation coefficients have been examined in Table 10, to find the intensity, magnitude and signs of the variables over productivity. Table 10: Correlation Matrix Furniture Noise Temperature Lighting Spatial Productivity Arrangement Furniture 1.000 Noise -0.577 1.000 Temperature 0.250 .011 1.000 Lighting 0.498 .058 .218 1.000 Spatial 0.654 -.272 -.045 .138 1.000 Arrangement Productivity 0.564 -0.301 -0.208 0.544 0.166 1.000 * Correlation is significant at the 0.05 level (1-tailed). ** Correlation is significant at the 0.01 level (1-tailed). N denotes the sample size. 56
  • 15. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 The results reveal that there is a strong correlation between furniture, lighting over productivity, as correlation coefficient indicates i.e., r =0.564 and r = 0.544 respectively. On the other way around, there is a medium and negative correlation between noise, temperature over productivity as coefficient values indicate i.e., r = -0.301 and r= -0.208 respectively. Spatial arrangements have a small and positive relationship with the productivity. Finally, the present study finds the stepwise regression to find the impact of physical environment on employees’ productivity in higher education institutes (see, Table 11). Table 11: Incremental Regression Dependent Variable: Employee’s Productivity Variables OLS1 OLS2 OLS3 OLS4 OLS5 Constant 3.347* 4.281* 0.824 2.584*** 1.021 Furniture 0.124 _ 0.240*** 0.188 0.131 Noise -0.237** -0.287* _ 0.364* 0.180* Temperature -0.033*** -0.219*** -0.295*** _ 0.220*** Lighting 0.087 0.095 0.228*** 0.129*** _ Spatial 0.173*** 0.246*** 0.396** 0.268 0.128*** Arrangement R square 0.712 0.682 0.329 .428 0.489 F-value 3.451* 4.096* 2.086*** 3.817* 4.281* D-W 1.773 1.8 99 1.611 1.653 1.889 *, ** and *** indicates significance at 1, 5 and 10% significance level. The empirical results, given in Table 11, appear to be very good in terms of the usual diagnostic statistics. The value of R 2 adjusted, Column 1, indicates that 71.2% variation in dependent variable has been explained by variations in independent variables. F-value is higher than its critical value suggesting a good overall significance of the estimated model. Therefore, fitness of the model is acceptable empirically. The result suggests that all variables have a correlation proving the hypothesis. Coefficients of temperature and spatial arrangement have a significant and positive impact on employees’ productivity, as it is significant at 90 percent significant level. However, Noise and room temperature has a significant and negative impact on employees’ productivity in the higher education institutes. Lighting and office furniture both are reported as insignificant impact on employees’ productivity over the sample period. The incremental regression is performed by removing individual independent variables from the model and by checking the effect on the value of R-squared. Among all the variables removed, noise has altered the value of R-squared to a highest degree i.e., 31.6% decreases in the portion of the dependent variable explained by independent variables as the value for the R-squared changes from 71.2% to 39.6%. This importance is also highlighted in the regression result as the value of coefficient 57
  • 16. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 of the variable is highest among all the variables in their five models respectively. The result is presented in Table 12. Table 12: Results of Incremental Regression removing Noise Models Values R-squared (original) 0.712 R-squared (after the removal) 0.396 The VIF and Tolerance test suggests that there is no problem of multi-collinearity in the said model as VIF values less than the value of 10 (see, Table 13). Table 13: Collinearity Statistics Tolerance VIF .912 1.096 .888 1.126 .946 1.057 .876 1.141 .894 1.118 a. Dependent Variable: Productivity 4.2. Discussion The results reveal that the office design has a substantial impact on the productivity of employees. The results are consistent with the previous study of Hameed and Amjad (2009) in which they reveal that office design of banks in Pakistan are very vital in terms of increasing employees’ productivity. The overall impact of noise and temperature badly affects the productivity of employees. The results are consistent with the previous resereaches of Lan et al. (2010) and Niemela et al. (2002) which revealed that temperature has an effect as long as the task concerned lasts at least 60 minutes. In one experiment, Lan et al. (2010) investigated the impact of three different indoor temperatures (17°C, 21°C and 28°C) on productivity. They found that employees felt slightly uncomfortable in both the coolest and warmest of these climates, that they were less motivated and that they experienced their workload as more onerous, with a consequent decline in productivity. These results tie in with those from a study by Niemela et al. (2002), which found that a temperature higher than 25°C adversely affects productivity. 4.2. Factor Analysis Factor analysis is a statistical method used to describe variability among observed variables in terms of a potentially lower number of unobserved variables called factors. In other words, it is possible that variations in three or four observed variables mainly reflect the variations in fewer such unobserved variables. Factor analysis searches for such joint variations in response to unobserved latent variables. The observed variables are modeled as linear combinations of the potential factors, plus "error" terms. The information gained about the interdependencies between observed variables used later to reduce 58
  • 17. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 the set of variables in a dataset. The result of Principal Component Analysis shows that there are eight factors whose Eigen-values exceed 1. The factor’s Eigen-value shows the amount of total variance explained by that factor. The eight factors explained 67.10% of the total variance, which shown in Table 14. The first, second, third, forth, fifth, sixth, seventh and eighth factor explained 16.2%, 11.1%, 9.45%, 7.83%, 6.50%, 5.91%, 5.22% and 4.87% of this variance respectively. Table 14: Total Variance Explained Initial Eigenvalue Extraction Sums of Squared Loadings Component Total % of Variance Cumulative % Total % of Variance Cumulative % 1 3.404 16.210 16.210 3.404 16.210 16.210 2 2.328 11.087 27.297 2.328 11.087 27.297 3 1.985 9.452 36.749 1.985 9.452 36.749 4 1.646 7.836 44.585 1.646 7.836 44.585 5 1.366 6.507 51.092 1.366 6.507 51.092 6 1.243 5.918 57.011 1.243 5.918 57.011 7 1.097 5.225 62.236 1.097 5.225 62.236 8 1.023 4.871 67.106 1.023 4.871 67.106 9 .958 4.564 71.670 10 .846 4.030 75.701 11 .749 3.568 79.268 12 .699 3.328 82.596 13 .667 3.174 85.771 14 .577 2.747 88.517 15 .485 2.310 90.828 16 .469 2.235 93.063 17 .365 1.739 94.802 18 .316 1.504 96.305 19 .291 1.388 97.693 20 .270 1.287 98.980 21 .214 1.020 100.000 Extraction Method: Principal Component Analysis. The component matrix is shown in Table 15. First factor “Employee well being” is constructed by four scale items and accounted for largest proportion, i.e., 16.21% of total explained variance. The second factor, “Employee commitment” is constructed by three scale items and accounted for 11.08% of variance. The third factor, “Employee health” is constructed by three scale items and accounted for 59
  • 18. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 9.45% of total variance. The forth factor, “Employee safety” is constructed by two scale items and accounted for 7.83% of total variance. The fifth factor, “Employee assurance” is constructed by three scale items and accounted for 6.50% of total variance. The sixth factor, “Employee binder” is constructed by two scale items and accounted for 5.91% of total variance. The seventh factor, “Employee protection” is constructed by two scale items and accounted for 5.22% of total variance. The last and eighth factor, “Employee obligation” is constructed by two scale items and accounted for 4.87% of total variance. Table 15: Component Matrix Employ Employee Employee Employee Employee Employee Employee Employee ee well commitme health safety assurance binder protection obligation being nt Furniture Flexibility 0.44 -0.09 0.31 0.02 -0.26 0.27 0.45 -0.11 Contended 0.11 -0.03 0.05 0.09 -0.01 0.03 0.85 0.11 Physical -0.14 0.19 0.07 -0.01 0.02 -0.08 0.10 0.79 condition comfortibility 0.03 0.47 0.07 -0.44 -0.04 0.44 -0.19 0.35 Noise Noiseless -0.74 -0.08 0.19 -0.25 0.08 0.02 -0.02 0.09 Calm -0.68 -0.17 0.23 0.04 0.11 -0.26 0.09 0.07 Temperature Temperature 0.03 -0.04 0.31 0.09 -0.49 0.13 -0.44 0.23 Winter 0.38 -0.35 -0.23 0.11 0.06 -0.07 -0.13 0.42 Summer -0.32 -0.01 0.57 -0.49 -0.11 -0.11 -0.15 -0.02 Control 0.08 0.11 0.03 0.78 0.01 0.24 0.02 0.10 Lighting Lighting 0.20 0.06 0.24 0.69 -0.15 -0.04 0.02 -0.07 Lighting -0.06 -0.03 0.16 0.19 0.20 0.82 -0.02 -0.15 control Natural Light -0.22 -0.06 0.68 0.05 0.00 0.18 0.16 0.08 Windows 0.06 0.12 0.80 0.21 0.08 0.00 -0.03 -0.04 Other Arrangements Openness 0.17 0.15 0.08 -0.13 0.67 0.06 0.09 -0.09 60
  • 19. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Equipments 0.73 -0.03 0.00 0.09 0.11 0.11 0.17 0.04 Space 0.35 0.08 -0.03 0.07 -0.26 0.59 0.16 0.02 Multi-purpose -0.08 -0.15 -0.01 0.07 0.77 0.02 -0.22 0.24 Productivity Favorable 0.15 0.83 0.15 0.18 -0.03 0.02 0.11 -0.03 environment Friendly 0.65 -0.06 0.14 0.12 0.37 -0.24 0.12 -0.03 environment efficiency -0.05 0.85 -0.13 0.03 0.08 0.00 -0.14 0.16 The component plot is shown below for ready reference in Figure 5. Figure 5: Components Plot 5) Summary and Conclusion The objective of the study is to examine the impact of physical environment on employees’ productivity in higher education institutes of Khyber Pakhtoonkhawa (KPK) province of Pakistan. The results reveal that there is a positive relationship between spatial arrangements and productivity. However, there is a negative and significant impact of noise and temperature on academicians’ productivity of higher education institutes of KPK province of Pakistan. Furniture and lighting has an insignificant impact on employees’ productivity, which shows that sample is not quite enough to explain this relationship significantly. The results are quit robust in terms of usual diagnostics tests on the coefficient estimates. The future research area would emphasis on large sample sets and wide geographical areas of Pakistan. 61
  • 20. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 References Croome, C. and Kaluarachchi, Y. (2000), “An Assessment of the Influence of the In-door Environment on the Productivity of Occupants in Offices Design”, Construction and Operation of Healthy Buildings, 67-81. Haines, H., Wilson, J. R; Vink, P. and Koningsveld, E.A.P. (2002), “Validating a framework for participatory ergonomics”, Ergonomics 45 (4), 309–327. Hameed, A and Amjad, S. (2009), “Impact of Office Design on Employees’ Productivity: A Case study of Banking Organizations of Abbottabad, Pakistan”, Journal of Public Affairs, Administration and Management, 3 (1),. 1-13. Haynes, B. P. (2007), “Office productivity: a shift from cost reduction to human contribution”, Facilities, 25 (11/12), 452 – 462. Huges, J. (2007), “Office design is pivotal to employee productivity”, Sandiego source the daily transcript. IEA (2000), International Ergonomics Association, What is Ergonomics? Human Centered Design. Retrieved 11th May, 2011 from http://iea.cc/01_what/What%20is%20Ergonomics.html. Keeling, B.L. and Kallaus, N.F. (1996), Administrative Office Management. 11th. ed., International Thompson Publishing, Ohio. Koningsveld, E.A.P. Dul, J. Rhijn, V. J. W, and Vink, P. (2005), “Enhancing the impact of ergonomics interventions”, Ergonomics 48 (5), 559–580. Lan, L., Lian, Z. & Pan, L. (2010), “The effects of air temperature on office workers’ wellbeing, workload and productivity-evaluated with subjective ratings”, Applied ergonomics, 42 (1), 29-36. Looze, M. P; Urlings, I.J.M; Vink, P. Rhijn, V. J. W; Miedema, M.C, Bronkhorst, R. E and Grinten, V. M. P. (2001), “Towards successful physical stress reducing products: an evaluation of seven cases”, Applied Ergonomics 32 (2001), 525–534. Niemela, R., Hannula, M., Rautio, S., Reijula, K. & Railio, J. (2002), “The effect of air temperature on labour productivity in call centres – a case study”, Energy and Buildings, 34 (8), 759 – 764. Quible, Z.K. (2000), Administrative Office Management: An Introduction. 7th. Ed., Prentice-Hall, Upper Saddle River, New Jersey. 62
  • 21. European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.2, 2012 Roelofsen, P. (2002), “The impact of office environments on employee performance: The design of the workplace as a strategy for productivity enhancement”, Journal of Facilities Management, 1 (3), .247 – 264. Rowan, M. P. and Wright, P. C. (1995), “Ergonomics is good for business”, Facilities, 13 (8), 18–25 Sundstorm, E., Town, J. P., Rice, R. W., Sborrrn, D. P. and Brill, M.(1994), “Office noise, satisfaction, and performance”, Environment and Behavior, 26 (2), 195-222 Vink, P, Koningsveld, E. A .P, Molenbroek, J. F. (2006), “Positive outcomes of participatory ergonomics in terms of greater comfort and higher productivity”, Applied Ergonomics, 37 (2006), 537–546. Vink, P. Jong, A. and Koningsveld, E. (2005), Making money with participatory ergonomics. In: P. Carayon, M. Robertson, B. Kleiner and P.L.T. Hoonakker, Editors, Human Factors in Organizational Design and Management—VIII, IEA Press, Santa Monica (2005), 443–448. Wang, X. & Gianakis, G. A. (1999), “Public Officials Attitudes Toward Subjective Performance Measures”, Public Productivity & Management Review, 22 (4), 537 - 553. 63
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