8. ONBOARDING
“Life is like coffee.You can put all the sugar you want
in it, but if you want to make it sweet, you've got to
stir. Nothing happens by staying still.”
ALEX ZANARDI
11. KPI’s
“Doing the right thing for long-term prosperity
is the wrong thing for investors, according to
the tools that guide investments.”
Clay Christensen,The Capitalist’s Dilemma
Source: HBR,June 2014, “The Capitalist’s Dilemma”