The document provides an overview of IBM's social business and collaboration platform and solutions. It highlights capabilities across communities, files, activities, meetings, chat, calendars, surveys, traveler, docs, and email. It also summarizes upcoming updates and roadmaps for 2013, including redesigned dashboards, advanced IM offerings, offline web editors, archive/eDiscovery capabilities, and continuous mobile app updates.

1. Alessandro Chinnici
Enterprise 2.0 & Social Business Consultant – IBM Italia
alessandro_chinnici@it.ibm.com
achinnici alessandrochinnici
© 2013 IBM Corporation

2. © 2013 IBM Corporation

3. 2012 IBM CEO C-Suite Study
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4. e
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5. © 2013 IBM Corporation

6. © 2013 IBM Corporation

7. © 2013 IBM Corporation

8. 50% 34%
mobile devices 92%
of consumers are using QR Codes recommendations
a mobile device in stores of smartphone users of consumers trust word-of-mouth
have scanned a QR Code and recommendations
80%+
social sites 2012 online sales via
mobile devices up
of web users
44% visit social sites online sales
crowd sourcing 25% over 50%
of companies have social networks during holiday season
used crowd sourcing
and blogs
of time on the internet spent
on social networks and blogs
© 2013 IBM Corporation

9. © 2013 IBM Corporation

10. IBM offre una piattaforma
in grado di trasformare la
customer experience,
implementare strategie di
marketing digitale e
stabilire una rleazione in
grado di fidelizzare i
clienti
© 2013 IBM Corporation

11. © 2013 IBM Corporation

12. AVERAGE
Productivity Gains
25%
of
Source: McKinsey Global Institute: The Social Economy. July 2012
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13. © 2013 IBM Corporation

14. La piattaforma tecnologica e i modelli organizzativi
EFFICIENZA
OPERATIVA &
PRODUTTIVITA'
Creazione e valorizzazione di
skill e competenze
Capacità di attrarre e
mantenere i migliori talenti
Coinvolgimento attivo dei vari
collaboratori
Migliore condivisione di know-
how e conoscenza
© 2013 IBM Corporation

15. Increase sales
Acquire new clients
Increase productivity
Increase profitability
© 2013 IBM Corporation

16. IBM offre una piattaforma
in grado di coinvolgere i
singoli dipendenti e
trasformare il loro modo
di lavorare, apprendere e
collaborare
© 2013 IBM Corporation

17. © 2013 IBM Corporation

18. Social Social Social Social
Networking Content Analytics Integration
IBM PLATFORM FOR SOCIAL BUSINESS
®
© 2013 IBM Corporation

19. Una piattaforma in grado di armonizzare i vari canali
One unified
experience Divisions
Customer Social
Extranet Intranet .com Service Networks Commerce
Management
Content /
Social Mobile Rich Media Analytics Search Context Personalization Security
Applications Content Process People
Integration
© 2013 IBM Corporation

20. Una piattaforma centrata sulla piena mobilità
The Broadest The Deepest Set New Industry
Portfolio of of Services Partnerships and
Mobile Solutions Expertise Resources for
Developers
Apple® iOS Android™ Blackberry® Windows® Phone
© 2013 IBM Corporation

21. Una piattaforma mirata ai vari processi aziendali
Human Logistics
Resources
Technology &
Customer Product
Service Development
Sales Finance &
Procurement
Marketing
© 2013 IBM Corporation

22. Un modello basato su metodologie e best practices
CREATE LAUNCH ENGAGE
NEW WAYS EXECUTIVE LEADERSHIP WORK STYLE
OF THINKING AND GROUNDSWELL AND CULTURE
Integrate into Processes & Flows Leaders Show the Way
for business outcomes Motivate and Engage
Customize the Experience Evangelize and Enable Employees Reverse Mentor Your Leaders
Governance, policy
and communications Raise an Internal Brand Army
Hire Community Managers and Social
Job Roles Show Metrics and Value
© 2013 IBM Corporation

24. IBM Customer Experience Suite V8.0 IBM Employee Experience Suite V8.0
IBM WebSphere Portal V8.0 IBM Web Experience Factory V8.0
IBM Web Content Manager V8.0 IBM Forms V8.0
Commerce Social media ECM Analytics EMM Collaboration BPM
Announcements V8 update -- available now!
at Connect 2013 Tech preview of Digital Asset Management capabilities
Kenexa & Smarter Workforce
© 2013 IBM Corporation

25. IBM Customer Experience Suite
Social End users
engage & manage
their own experience
Analytics Content Business users
optimize the
business impact
IT
Integration Mobile creates a powerful &
flexible foundation
for many channels
© 2013 IBM Corporation

26. Integration
PureSystems pattern
SAP integration
Kenexa &
Employee Smarter Workforce
Experience
Suite
SharePoint integration
Branded
Career Sites
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27. Content
Inline editing
and targeting
Newly revised
Content
Template
Catalog
&
Microsites IBM Forms
Experience
Builder
Tech preview for
Digital Asset Management capability
© 2013 IBM Corporation

28. Social
Social Connections
Media Facebook
Publisher Linkedin
capability Twitter
OpenID integration
with external
social properties
IBM
Connections-based
Community Pages
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29. Analytics
Unica
integration
Coremetrics
integration
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30. Mobile
Entitlement
Responsive Design for managed hybrid apps
Web Experience Factory
mobile enhancements
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31. IBM Connections 4.5
Manage ideas in a
spreadsheet
or other product
Follow-up on questions
with a consolidated view
of all your @ mentions
directed at others
Quick view of all status
updates or comments
targeted @ you
Filter or search on
any @ mentions of
any user
Focus participants on
voting on open ideas @ mention anyone in private
messages, including private
references to non-members
© 2013 IBM Corporation

32. IBM Connections Content Manager 4.5
Liking
Versioning
Sharing
Approval Routing
Check-in/out
Metadata
Commenting
Nested Folders
© 2013 IBM Corporation

33. IBM Connections Content Manager 4.5
Embedded
Experience with
Approval,
Comments, Like,
Download and more
Activity Stream
updates on
CCM events
© 2013 IBM Corporation

34. IBM Connections Content Manager 4.5
Views*
Views*
Nested
Nested
folders
folders Check in //out
Check in out
documents
documents
Count and sort by
Count and sort by
number of Likes and
number of Likes and
Downloads
Downloads
Trash can for
Trash can for
*Views “soft” delete
“soft” delete
*Views
© 2013 IBM Corporation

35. IBM Connections Suite 4.5
© 2013 IBM Corporation

36. IBM Docs
Moduli applicativi basati su tecnologia web per creare e
modificare in modo collaborativo documenti, fogli di calcolo e
presentazioni
➢ Estendono le funzionalità di
gestione dei Files
➢ Real-time co-editing
➢ Author presence awareness
➢ Commenting and discussions
➢ Revision management
© 2013 IBM Corporation

40. Gli strumenti per creare e modificare documenti
IBM Docs IBM Docs Mobile
●
Light weight Web editing tools
enabling ongoing composition and
sharing of most up to date documents
● Co-editing synchronously and/or Mobile device support ideal for
asynchronously review, comment, and presentation
●Social document experience:
of documents with convenience
and efficiency on the go.
● publishing to activity streams ● Light weight editing
● commenting & discussions ● Review comment; quick updates
● Instant collaboration on all content
Apache OpenOffice +
IBM Extensions
Full featured desktop editors for the most efficient way to create rich,
complex documents from business data, includes robust editors for
documents, spreadsheets, presentations, mathematics, drawing and
lightweight database.
© 2013 IBM Corporation

41. Community Survey & Polls (2Q2013)
Basato su IBM Forms Experience Builder 8.5
Results shown
after submission
Question-based
authoring directly
from Communities
© 2013 IBM Corporation

42. IBM Connections Mobile (2Q2013)
Migliore gestione dei Files offline
tramite FileSync
➢ Completo supporto anche di IBM Connection
Content Manager
➢ Editing sicuro dei documenti tramite IBM Docs
mobile
Implementazione completa anche su
IBM SmartCloud FileSync
iPad | Windows | Mac
© 2013 IBM Corporation

43. La convergenza dei tool di collaborazione
Community
Conversation Content
© 2013 IBM Corporation

44. IBM Sametime 9 (2H 2013)
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45. IBM Sametime 9 (2H 2013)
High Definition Continuous Presence Video
Highly Scalable, Software MCU
Browser, Rich, and Mobile clients
H.264 SVC (Scalable Video Coding)
Dial out to audio bridges
High quality audio
Support for geographic distribution
Compatibility Mode for AVC systems
➢ Active speaker, switched video experience
➢ Support for older Sametime clients and industry standard AVC endpoints
© 2013 IBM Corporation

46. IBM Sametime 9 (2H 2013)
Video enabled mobile meetings
Voice and Video Chat
Voice and Video softphone
© 2013 IBM Corporation

47. IBM Notes & Domino 9 Social Edition
Ciclo di sviluppo di oltre 16 mesi
➢ Update tecnologico solido, basato su 8.5.3
Obiettivi chiave:
➢ UI moderna, semplificata per rendere immediate le attività più comuni
➢ Social Mail come evoluzione del modello di messaging tradizionale
➢ Implementazione completa di standard innovativi (open social)
© 2013 IBM Corporation

48. Un approccio applicativo open e basato su standard
IBM Notes and Domino 9.0 Social Edition IBM Connections 4.0 and Connections Mail
© 2013 IBM Corporation

52. IBM Notes & Domino roadmap
Cloud
SmartCloud Notes GA7 SmartCloud Notes GA8 SmartCloud Notes GA next
EO 2012 1H 2013 2H 2013 2014 2015
IBM Connections Mail Notes/Domino Notes/Domino 8.5.x
Notes/Domino Social Edition eGA Maintenance Release Notes/Domino Next
Social Edition Notes Traveler 9.0 eGA Notes Traveler Notes Traveler Next
Public BETA Notes Traveler Upgrade Pack 2
Upgrade Pack 1
On-Premises IBM Connections Mail
Notes/Domino Social Edition
Update 1
Maintenance Release
Notes/Domino
Social Edition
Update 1
IBM Connections Mail
for SmartCloud
IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing
decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing
of any future features or functionality described for our products remains at our sole discretion.
© 2013 IBM Corporation

53. IBM Notes Traveler
Traveler v9
➢ Windows Phone 7.5, 7.8, 8 & Windows RT/Pro tablets
➢ BlackBerry® 10
➢ Traveler server on IBM I
Ulteriori evoluzioni (service packs 2013)
➢ Mobile device management API's
➢ Integration with IBM Connections Mobile
and Sametime Mobile
➢ Sending and receiving encrypted mail
with Internet users
➢ Certificate based authentication
© 2013 IBM Corporation

54. IBM collaboration solution: le app mobile
IBM Notes Traveler IBM Sametime IBM Connections IBM Docs
Apple® iOS Android™ Blackberry® Windows® Phone
© 2013 IBM Corporation

55. La piattaforma IBM per la social collaboration
Social File sharing
Communities - Profiles
Social Networking
ibmcloud.com
Instant Messaging
Web Conferencing Hybrid model
Doc / Apps Sharing
On Premises
eMail & Calendar
Collaboration
© 2013 IBM Corporation

56. Il valore delle soluzioni IBM SmartCloud
Keeping private business
Simplest way to interact exactly that
across business boundaries
Public, Dedicated, or
Hybrid – it's your choice
Fastest way to make your
existing processes social
Bring your own device,
fast, simple, self-service
© 2013 IBM Corporation

58. IBM SmartCloud for Social Business
Servizi di Email e Social collaboration progettati per le Aziende
Massima sicurezza e livelli di integrazione
Ampia gamma di opzioni client: mobile, browser, tablet, rich client
People Communities
Activities Files
Blogs, Wikis,
Meetings
Ideation
Chat Calendar
Surveys Traveler
Email Docs
© 2013 IBM Corporation

59. IBM SmartCloud for Social Business (1H2013 update)
© 2013 IBM Corporation

60. IBM SmartCloud for Social Business (2013 roadmap)
Avaliable Today 1H 2013 2H 2013
 Full Notes mail capability on
mobile devices (Notes Traveler)  Redesigned Dashboard & Activity  Notes 9 and Social Mail experience
 Chat with partner Stream  Sametime 9 Meetings
 (Chat – mobile and browser)  Connections 4.5 platform and  Advanced IM offerings
capabilities
 Upload content from mobile  Offline web editors
(Mobile Files)  Ipad editing with SmartCloud
Docs  Archive eDiscovery for Premises
 Collaboratively edit in web eMail
browser (SmartCloud Docs)  Audio Conferencing for Meetings
 Community Analytics
 Share content with partners  Continuous updates to native
outside your organization mobile application features  Continuously shorter service
windows
 Web Meetings with partner for  Updated SLA and Support
project status offerings
© 2013 IBM Corporation

61. Get Social. Do Business.
© 2013 IBM Corporation