3. “looks without seeing ,
listens without hearing,
touches without feeling,
eats without tasting,
moves without physical
awareness…
and talks without thinking”
4. Does that sound like a fair
assessment of most of the human
race (or YOU) ?
Certainly !!
5. „Does your dog bite ?‟
„No.‟
„Nice Doggie‟
„A-aaaagh … I thought you said it
didn‟t bite‟
„That‟s not my dog.‟
11. We between 120 and 150
per minutes.
we at the rate of 600-800
words per minute.
So we think much faster
Than we speak
12. Remove all distractions from your
mind to concentrate with the
speaker.
Distraction comes from
Your thoughts, senses and
Emotions and surroundings.
13. Don‟t interrupt: cause thoughts
formulate faster than speech.
Don‟t finish the other person‟s sentence
cause it leads to misunderstood
conclusions
Offering advice too soon trying to help
someone.
14. Wife : „you will mow the loan for me tomorrow, won‟t you?‟
Husband : „what ? Oh yes, yes.‟
Wife : „we‟ve got to get to the theatre by seven, so we ought to leave
now‟
Husband : „yes. OK, OK‟
Wife : „I was going to wear this dress – do you think it makes me look fat?‟
Husband : „yes, yes‟
Wife : „What ?‟
Husband : ‟what ? No I mean no. ‟
Wife : „You just said yes to everything. If you‟d unglue that remote from
your hand … you don‟t listen to anything I say.‟
15. Keeping audience‟s attention is probably the
bedrock of any successful conversation or
meeting
When attention is wavering you have to pick
and look for signs,
you can tell by person‟s eyes, voice and their
expressions whether their mind is elsewhere
And when you do; Its better to
18. When you pick the signs of distraction through
voice or eyes
what you have said
Research shows continually that people
take in about only 40 per cent of what they hear
(without interruptions)
So by you are helping the other person
to crystallize all benefits that you‟ve been
discussing.
19. Say what you
are going to
say
Say it
Say what you
said
20. When talking to someone you are sending a message
verbally and non-verbally
Feelings are displayed better by non-verbal messages
Sender is the encoder
Receiver is the decoder
Studies carried out by Edward De Bono have shown
that 90 per cent of error in thinking is due to error in
perception
If you change your perception; you can change your
emotion and it leads to new ideas and insight
21. We tend to use eye contact for feedback purposes to
make the speaker aware that we are listening to them
How eye contact have a positive effect:
1. It shows respect
2. It shows you are attentive
3. Initiate a communication between two people
4. Tremendous influencer when trying to persuade
somebody to buy your point of view or product.
22.
23. The interviewee wants to create an open body
position on the other side so he says : Could I just
show you this artwork from … ?
24.
25. Remembering names :
„I hope you enjoy your meal, Miss …‟
„any problems with the toaster Miss … please bring it back
to us‟
„how would you like the money Mr. …‟
26.
27. 1. Its an interest problem-you weren‟t
interested enough to fully catch the
person‟s name and store it
2. You were distracted at the time of the
introduction because your mind was
somewhere else
28. Make sure that you hear the name (no visual distraction) and
don‟t ever feel embarrassed admitting that you didn‟t hear the
name
if you hear a name, make sure you put it to the right face.
29.
30. 1. Good listening skills
2. how to hold
attention
3. Appreciation
of body
language.
31. 4. Memory skills
5. Knowledge of the impact of words
(
6. Skills with the telephone
7. Negotiation skills
32. 1- Look: look and use your body language to show interest in the
subject.
2- Ask : Ask questions and make relevant comments.
3- Don‟t interrupt.
4- Don‟t change the subject.
5- Emotions should be kept in control.
6- Respond properly to words
7- Slow down your thoughts and concentrate on the speaker.
