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Email & Entregabilidade

Louis Bucciarellli
Country Manager, Return Path Brasil

#Returnpath_BR
OPORTUNIDADE
32 milhões de brasileiros usaram
eCommerce em 2011
DESAFIO
Lixo/Spam.
Não tem Click.
Não tem ROI.
IPR = Inbox Placement Rate

                                                            40%?
                                                            60%?
                                                            80%?




Source: Return Path Deliverability Benchmark Report, 2H11
Entregabilidade de Email:
                               Média Brasileira
                    7 entre 20 emails enviados nunca chegam na caixa de entrada.




Source: Return Path Deliverability Benchmark Report, 2H11
Entregabilidade no Brasil




                            Source: Return Path
Estudo – Benchmark Report




                 Email that is being blocked and flagged as spam
                 increases by 24%
                 In Brazil, over 35% of emails not reaching the
                  inbox
                 Reputation, overload and confusion take their
                 toll on deliverability Rates




               www.returnpath.net/landing/globaldeliverability2h11
Por que meus emails
  são bloqueados?
Os ISPs tomam decisões
de filtragem baseados na
reputação de um sender.
    Baixa reputação =
         bloqueio!
Tudo Tem a Ver Com Reputação!
Sender Score™
SenderScore™ e Reputação
Sender Score Benchmark (Global)

      Taxa de Ingresso à Caixa de Entrada
    Sender
      Score    Gmail    Hotmail    Yahoo
      0 - 50    26%      35%        47%
     51 - 60    30%      30%        52%
     61 - 70    32%      36%        56%
     71 - 80    39%      41%        62%
     81 - 90    62%      61%        80%
    91 - 100    81%      80%        90%
Sender Score™ Benchmark (Brasil)


                Tendências Regionais
                     Sender Score       Média de um
      Região
                        Médio       Cliente Return Path
   North America         67                90
   United States         67                90
       Brazil            16                84
Estudo – Sender Score™




                 Over 85% of email messages received by ISPs
                 are classified as spam
                 Tougher standards on email sender reputation
                 metrics are resulting in decreased Inbox
                 Placement Rates
                 The majority of businesses scored between 60
                 and 89, and saw only 68% of their messages
                 delivered on average
                 IPR for senders with scores over 90 are as much
                  as 33% better than for those with scores
                  between 81-90
               http://landing.returnpath.net/SSreport
Mobile Email
Mobile Can Make or Break Email Marketing




                                   Source: Return Path
Engajamento
A Importância do Engajamento

                                               R$ 8.00 *
                            R$ 3.00
              R$ 0.30
  R$ 0.03

                                              Experiences
                           Services
              Goods
Commodities


                        * www.economist.com
O Cliente no Controle




  My Campaigns
Criar Engajamento com Personalização
Criar Engajamento com Participação
Criar Engajamento com Experiências
Certificação
Certificação

               Improved deliverability
               to major ISPs
               Automatic image
               enablement at
               Hotmail
               Preferential spam filter
               treatment
                Reduced volume
               throttling restrictions
Let’s Connect!

Louis Bucciarelli: louis@returnpath.net




 http://br.returnpath.net/blog/

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Email entregabilidade rp_akna