1. Ajith Shetty
Email: ajithshetty84@gmail.com
Mobile: +919611355766 (India)
Objectives:
To obtain a challenging growth oriented position with an organization in the field of
finance/Human Resources/Banking, where my professional skills and experiences can be
optimally utilized to achieve both Organizational and Personal goals.
Brief Overview:
• A self motivated enthusiastic personality having 9+ years of experience in the field of
Finance, HR and Customer Resolution Services – Banking.
• Ability to initiate and lead project or team, drive actions and provide recommendation for
decision making.
• Ability to innovate and adapt to new situations.
• An effective people manager with strong troubleshooting and problem solving skills.
• Worked on migrating the different process to Bengaluru from US and cross trained the
team.
• Trained on situational leadership module and different Continues Improvement tools.
• Trained on people pix model of recruitment and recruiting the candidates for the
department.
Educational Qualification:
• MBA (Finance & Marketing), AMC Engineering College, Bengaluru University 2007.
• B.B.M. MPM College, Mangalore University 2005.
Software Skills:
• Good knowledge in Windows Operating System, MS office, Outlook, Tally, SAP.
Personal details:
Father’s Name: Sadananda Shetty
Date of Birth: 27th
March 1984
Marital Status: Married
Language: English, Hindi, Kannada, Telugu, and Tulu
Passport Number: M7941954

2. Work experience:
META-i TECHNOLOGIES PVT.LTD from April 2006 to August 2006 as an HR Administrator
Responsibility:
• Representing clients on their Off Campus and On Campus recruitment drives.
• Maintain all personnel files of the employees.
• Maintain database in accordance with the specific to the organization needs.
• Providing instruction to the candidates.
• Conducting the written test and shortlist the candidates based on the cut off score.
• Arrange and conduct the interview and announce the selection post interview.
• Ensure selection and placement of right talent into the organization within allocated
budgets and timelines.
• Screen and shortlist the qualified applicants and finalize the recruitment activities till the
candidates on board.
• Induction facilitation and joining formalities for new employees.
AMS Enterprises from September 2006 to September 2007 as an Assistant Accountant
Responsibility:
• Updating daily transaction and preparing Profit & Loss account, Balance sheet.
• Maintaining stock and place the order
• Maintaining salary account for the branch employees
• Maintaining financial accounts data, tracking bank transactions and support Accounts
Department.
• Records, classifies, and summarizes accounting transactions, reconciles accounts and
assists in the computation of reports.
• Compiles various documents, verifies their accuracy, and authorizes payments in
accordance with established procedures.
• Having track on bills payable and receivables.
• MIS Reporting
• Collect and check the information delivered by the respective department
• Forecast and prepare the budget for the future projects – new advertising contract
At present working in JP Morgan Services, Bengaluru, India
Designation: Team Leader (Operation Supervisor)
Duration: January 2008 onwards
Company Profile:
J.P. Morgan is a leading investment bank with one of the largest client bases in the world. J.P.
Morgan serves 4,000 issuers and 16,000 investors globally, including corporations, governments,
healthcare organizations and education institutions. It has a special relationship with its clients
for more than 215 years and leading banking firm in Unites States of America.

3. Job Responsibilities:
Team Leader in Customer Resolution Services:
• Managing the team (direct reporting 16 employees) to make sure meeting the SLA,
reviewing the performance and providing coaching/feedback.
• Maintaining customers account, Departmental General Ledger account and other
accounting entries for Bank’s Receivable fund.
• Dealing with external Banks for collection of fund due from them.
• Dealing with Clearing House associations and raising request for Collection of funds.
• Sending request for clearing settlement to Federal Reserve Bank (FRB) and maintaining
their General Ledger account.
• Handling confirmation process for accept and reject of the requests received from the
external Banks for funds due to them.
• Ensuring Service Level Agreement (SLA) is being met in accordance with established
guidelines with the client.
• Deal with Accounts Reconciliation department and clear internal outages with Banks’
General Ledger Accounts.
• Reconciling the Teller cash General Ledger Account and clearing the Outages (Balancing
Debits and Credits).
• Recovery of funds incorrectly passed to customers and other financial institutions via
Federal Reserve Bank.
Auditing:
• Job involved auditing of customer requests, review and analysis of errors made,
recommend follow-up action, share client feedback with respective team involved in
resolving the request.
• Identify the key risk within the process and work on to put controls – Process Map.
• Do the internal audit within the team and also work with external auditors to mitigate the
risk.
• Quality Review of accounting entries made to J.P. Morgan General Ledger accounts.
• Verify accounting entries processed to the Bank’s internal customer accounts and approve
the entries for posting to the customer account.
• Worked on external audit readiness for entire Service & Resolution department and
prepared check list to follow monthly.
People Management:
• Goals, Development plans and Objective setting for the team.
• Monitoring and evaluating the performance of the individuals on monthly basis.
• Managing the people issues and escalations.
• Conducting one on one to provide feedback/coaching to the team members on
production, quality and carrier opportunity.
Training, Production and Quality management:
• Develop and sustain effective mechanism for identification of errors and implementation
of corrective & preventive action plan by interacting with the clients, customers, Retail

4. banking operations and partner sites for any process related queries & updates for
Standardization.
• Instrumental in creating Standard Operating Procedures and training documentation.
• Define learning curve and short term goals for new joiners in training and nesting period
• Preparing report on Production and Quality on weekly and monthly basis and send
reports to the operations management.
• Identifying potential risks in the process.
• Continuous Improvement initiative - Identify, participate, recommend and implement
process improvements.
Achievements:
• 11 times ACE awarded for monthly Excellent Performance for achieving 100% quality and
processing more than the team average in production.
• Received spot recognition for Best customer service – certification of appreciation.
• Received 3 time extra Millar award for Best customer service.
• Nominated for ICON award globally for the year 2011, 2012 & 2013 from Bengaluru site.
• Received Anniversary recognition as Most Valuable Player – 2013.
• Received “Gladiators Award” for Q3 2013 being the best team in Q3 2013.
• Received 6 Steel backbone awards for providing continuous assistance to the team.
• Received Trailblazers award for outstanding contribution to the research & adjustment.
• Received value cards for displaying core values of JPMC – 6 Ownership, 5 Innovation, 2
collaborations & 3 Service.
• Received the award for being an effective charge off committee member and leading from
the front.
• Rewarded with Long Service Award for successfully completing 5 years of continued
services in J P Morgan.
• 2 promotions from entry level till people manager role.
Special interest:
• Sports – Volleyball, Badminton & Cricket.
• Reading Book, Watching Movies.
References: Available upon request
Declaration:
I hereby declare that the above information given by me is true to the best of my knowledge and
belief.
Date:
Place: Bengaluru (Ajith Shetty)