1. Resume
Personal Details
Name: Ahmad Abdul Halim Ibrahim Abou Alam
D.O.B: 18/3/1991
E-mail: ahmad.aboualm@hotmail.com
Mobile: 002- 01120183451 / 002- 01011459227
Location: Nasr City
Marital Status: Single
Military Service: Exempted
Objective
To obtain a full time position in a multinational company which offers a professional working
environment and enables me to grow while meeting the corporation’s goals and enhancing my
personality.
Education
- Ain Shams University.
Faculty of commerce English section (accounting department) 2012.
- Graduated from “El Rudwan Islamic School” 2007.
Courses
- Level 7 Berlitz (English) June 2013.
- EDU Egypt Infosys Outsourcing Program 2012.
 Professional customer service skills
 creative thinking
 presentation skills
 communication skills
 time management
 computer skills
 UK & US culture
- P.W.C. Audit Simulation 2012.
- T.E.L.P test with score 550 Dec 2011.
- Job hunting and communication skills seminar April 2011.

2. Experience
- Julphar (Gulf Pharmaceutical Industry), Jeddah, K.S.A. March 2014- March 2016
Sales Representative/MIO (Medical Information Officer)
 Promoting my company’s products (medicines) for doctors
 Visiting doctors frequently and building strong relations with them
 Dealing with pharmacists, checking stocks and products movement,
 Insuring that my products are not replaced with the competitor’s
 Setting up win-win deals and agreements with customers
 Achieving a set targeted number of sales
 Supporting my and other teams with certain customers
 collecting feedback about the market (updates, opportunities& threats)
 Analyzing and Making the best use of those little pieces of information
 Dealing with customers from different backgrounds (Indian, Bangladeshi, Sudanese,
Yamani, Egyptian, Saudi, Philippines….)
- BERLITZ Language Center, Al Rehab City December 2012 – February 2014
Customer Service Representative
 Dealing with customer queries and complaints
 Arranging appointments and schedules for classes & students
 Closing daily accounts for payments received
 Inputting and retrieving data from CRM system
 Supporting Berlitz instructors with admin needs
 Answering phones and providing excellent communication etiquette
 Checking inventory and materials
 Writing and printing invoices
 Sending and receiving emails regarding work
 Printing and providing certificates for students
 Providing a positive atmosphere for both instructors, admin and clients
- Aal Khalid Mobile Shop, Hyper One Sheikh Zaied Summer 2011
Sales / Customer Service Representative
- Hyper One Hypermarket, Al Sheikh Zaied City Summer ’09 – Summer ‘10
Customer service representative
Skills and Abilities
 Effective communication and ‘people’ skills.
 Ability to work within a team and on own initiative.
 Flexible and adaptable attitude.
 Creativity and imagination.

3.  Ability to lead and motivate others.
 Excellent organizational and planning skills.
 Initiative and problem-solving ability.
 Effective time management skills.
 Ability to remain calm under pressure.
 IT skills (All Microsoft Office, CRM).
 Languages known: Arabic and English
 Persistent.
 Punctual.
 Hard worker.
 Flexible to work on rotational shifts & to take rotational days off.
 Eager to learn.
College Activities
- “Visions Club” member 2007 - 2011.
- “Eslah Club” head of the Art committee 2011 - 2012.
- Photography & drawing – Received an award from Ein-Shams University for my work in
photography
Hobbies &Interests
- Drawing & Painting
- Photography
- Silver & Accessories design
- Judo