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TO DELEGATES FROM ASIA-PACIFIC COMMUNITY OF PRACTICE
       ON MANAGING FOR DEVELOPMENT RESULTS

          2009 ANNUAL MEETING
                  23-26 NOVEMBER 2009
                KUALA LUMPUR, MALAYSIA




                Welcome to the
           Economic Planning Unit,
     Prime Minister’s Department, Putrajaya
DEVELOPMENT PLANNING OF
10th MALAYSIA PLAN USING OUTCOME
         BASED APPROACH


                Kalawathy Kathiraveloo

              Development Budget Section
  Economic Planning Unit, Prime Minister’s Department
                 23th November 2009
                                                        2
MAIN FUCTIONS OF EPU



   Formulate development policies and
    strategies

   Formulate long and medium term plans

   Prepare and evaluate development
    budget


                                         3
BRIEFING OUTLINE

1.
1    Introduction to development planning
     in Malaysia

2.
 2   Ninth Malaysian Plan - Planning
     Perspective

 3
3.   10th Malaysian Plan Planning
     Perspective –Outcome Based
     Approach

 4
4.   Conclusion
                                            4
1



   Introduction to
Development Planning
    in Malaysia



                       5
PLANNING HORIZON

 LONG TERM PLANNING
   Vision 2020 (1991-2020)
   First Outline Perspective Plan (OPP 1) – 1971-1990
   Second Outline Perspective Plan (OPP 2) – 1991-2000
   Third Outline Perspective Plan (OPP 3) – 2001-2010

 MEDIUM TERM PLANNING
 Five Year Development Plans
 Mid-Term Review (MTR) of Five Year Plan

 SHORT TERM PLANNING
 Annual Budget
                                                     6
Major Policy Evolution
                                                 VISION 2020
                                               Balanced Development

                                               Building a Resilient and
                                National
                              Mission Policy
                                               Competitive Nation,
                                               2001-10
                 National
                Development       Balanced Development,
                   Policy         1991-2000

           New Economic       Growth with Equity
              Policy          1971-90
                • Laissez-faire / export-oriented
   Post-
independence
                • Economic and rural development
                  1957-70
DEVELOPMENT PLANNING MACHINERY


                                           PARLIAMENT
                                           Cabinet
                                           Ministers

                                 National Planning Council              National
National Economic Action                                               Development
                                   Draft               Policy
Council (NEAC), National                                                 Council
 Economic Consultative             National Development
    Council (NECC)                  Planning Committee
                 Secretariat       Draft
                                                                     Implementation &
                                  Economic Planning Unit             Coordination Unit
Private Sector                  Proposal                  General framework
  Dialogue
                                Inter-Agency Planning Group
     Circulars       Proposal        Proposal                            Consultations
                                                        Circulars
Federal Ministries & Agencies              State Governments         Private Sector 8
2




Ninth Malaysia Plan -
Planning Perspective



                        9
Ninth Malaysia Plan
                             Planning Perspective
                                      GO           Macro economic
                               a nd N ed at
                     Private n limit               framework, national &
                              tio                  sectoral policies and strategies,
                   part icipa          el
                           poli cy lev             projects and budget
                                                                                       Limited
                                            ctor
   Planning                   Pri v at e s e n      Single Plan                       scope for
                                           atio
  focus                        particip              Document                      reprioritisation
                                                                     Five Year           and
  on project       Input-output            Five Year
                                                                   Development            tendency
implementation         based
   - project
                                       Planning Cycle                  Budget              of over
                                                                                    commitment
    outcome                                            Projects
                                Projec
     not identified at                 t Cost     approved for 5 years
planning                 Tota
        stage                 l cos              Projects prepared &
                                    t (DE
                            OE             +     submitted in large numbers -
                        cons ) not
                             i
                       proje dered fo            bunching of project
                            ct a p       r       implementation
                                   prov
                                        al
                                                                                              10
MP9 Mid-Term Review

Efforts to measure project outcome unsuccessful as project
outcome not identified & defined at planning stage

Close monitoring of selected project implementation indicated
the importance of stakeholder participation and horizontal &
vertical integration in project planning and implementation




      An Outcome Based Approach for
   Planning, Monitoring and Evaluation of
     Policies, Programmes and Projects
                                                                11
MP9 Mid-Term Review Policy
                     & Strategy Framework
                                                              VISION 2020
                                               NATIONAL MISSION POLICY, 2006-2020
POLICIES




                 THRUST 1                THRUST 2                 THRUST 3                THRUST 4                 THRUST 5
                To move the              To raise the            To address            To improve the            To strengthen
                                         capacity for          persistent socio-        standard and            institutional and
              economy up the           knowledge and              economic             sustainability of        implementation
                 value chain           innovation and            inequalities           quality of life             capacity
                                      nurture first class
                                          mentality

               Enhance              Improve the quality       Reduce incidence      Improve accessibility    Integrate services
               productivity and      of accessibility to        of poverty             to and quality of         across agencies
               competitiveness       education                                         health care
 STRATEGIES




                                                                Improve income
                                                                                                                 Increase
                                     Make national             distribution           Provide affordable
                                                                                                                 confidence in
               Generatenew          schools the                                       housing and water
                                                                Reduce regional                                 electronic-based
               sources of            preferred choice                                  and electricity to the
                                                                disparity                                        services
               growth                                                                  poor
                                     Provide tertiary
                                                                Restructure
                                     education of                                      Improve                  Pursues outcome-
                                                                employment
               Expand   into new    international repute                              transportation            based planning,
                                                                pattern
               markets                                                                 network                   monitoring and
                                     Nurture R&D and           Restructure wealth                              evaluation
                                                                                       Improve public
                                     innovation capability      ownership pattern
                                                                                       safety
                                                                Develop BCIC
                                     Foster a society with                            Improve the
                                     exemplary values                                  environment

                                                                                       Address issues
                                                                                       related to children
                                                                                       and women                               12
3



3Tenth Malaysian Plan
 Planning Perspective –
Outcome Based Approach



                          13
THE TURNING POINT



        17 September 2008
Government decided to formulate a
  Rolling Plan Concept to move
 towards implementing outcome
     based approach for 10th
          Malaysia Plan.

                                    14
ROLLING PLAN


Planning & implementation of
programmes & projects on a
continuous basis & reviewed
annually..


Ensure seamless planning and
  implementation between current
  plan and next plan.
                                   15
The Rolling Plan
                                    Outcome Based
                                     Programme                  5 Year Plan Document --
  Mission Cluster Groups                                            Macro economic
 ( government, NGOs and               Budgeting                   framework, national
private sector ) identify Key                                      policies, strategies,
   Results Areas (KRAs) ,                 MP10                     outcomes and KPIs
    Outcome, KPIs and                  and budget
        Programmes
                                         for new
                                         projects                    Public Sector Investment
              Identification &          approved                    Plan every 2 years - list of
               formulation of            in 2010                      programmes, projects,
             programmes and                                        outcome, KPIs and budget -
                                            Vertical and              accommodate priority,
           projects using Logical
                                       horizontal integration      technological and economic
           Framework Approach
                                       through programmes                  environment
              (LFA) to identify
                                        & project selection                   changes
           outcome, output and
                                        and approval based
                 KPIs clearly
                                        on national policies
                                           and strategies
                                                                                                   16
Integrated Development
                Planning
 Systematically link outcomes at all levels of planning and
  implementation ;

 Integration of outcomes achieved by cascading Key Result
  Areas (KRAs) at national and sectoral levels to the
  implementation levels.

 For each KRA, one or more national outcomes will be
  identified and for each national outcomes, a set Key
  Performance Indicators (KPIs) will be established;

 National Development Planning Framework developed to
  identify national priorities and targets systematically.
                                                           17
10MP Integrated
               Planning Framework
                                         National Vision


                                         National Mission

      Policy Thrust 1        Policy Thrust 2                 Policy Thrust 3             Policy Thrust n
    Strategic Thrust 1      Strategic Thrust 2              Strategic Thrust 3          Strategic Thrust n



MP-KRA 1 Outcome 1         MP-KRA 2 Outcome 2                 MP-KRA n Outcome n
                                                                                            10MP – KRA
Strategy       KPI          Strategy       KPI                                            (At National level)
                                                               Strategy          KPI




 MP KRA Ministry            MP KRA Ministry                     MP KRA Ministry
   Outcome 1                  Outcome 2                           Outcome n
                                                                                            10MP – KRA
    Strategy         KPI      Strategy         KPI               Strategy         KPI
                                                                                            (At Ministry
                                                                                               level)


                                                                                                             18
10MP Integrated
                   Planning Framework
                                         VISION 2020
                                    NATIONAL MISSION

           THRUST 1        THRUST 2         THRUST 3       THRUST 4        THRUST 5




                                                                                                VERTICAL INTEGRATION
 EPU         KRA 1,          KRA 2,           KRA 3,          KRA 4,          KRA5 ,
           Strategies,     Strategies,      Strategies,     Strategies,     Strategies,
LEVEL       Outcome         Outcome          Outcome         Outcome         Outcome
(MCG)         and             and              and             and             and
           Programme       Programme        Programme       Programme       Programme



                KRAs          KRAs,                             KRAs,          KRA s,
                                                KRAs,
MINISTRY     Strategies,   Strategies,                       Strategies,     Strategies,
                                             Strategies,
             Outcomes       Outcomes                          Outcomes        Outcomes
 LEVEL                                       Outcomes
                 and           and                               and            and
                                                 and
(OE+DE)     Programmes     Programme                         Programme       Programme
                                            Programmes
                                s                                 s               s
                           HORIZONTAL INTEGRATION
             Projects        Projects         Projects        Projects        Projects
                                                                                           19
Integrated Planning
                          Framework
                                        VISION 2020

                                      NATIONAL MISSION
                                       THRUST 1




                                                                                            VERTICAL INTEGRATION
 EPU                   KRA 1, Strategies, Outcome
LEVEL
(MCG)
                             & Programme


             KRAs Strategies,            KRAs, Strategies,        KRA s, Strategies,
MINISTRY      Outcomes and                Outcomes and             Outcomes and
 LEVEL         Programme                   Programme                Programme
               MINISTRY A                  MINISTRY B               MINISTRY C
(OE+DE)
                                HORIZONTAL INTEGRATION

           Projects      Activities    Project     Activities   Projects        Projects
                                                                                           20
Programme-Based
               Budgeting
Programme - A strategic management tool to
achieve outcomes at the implementation level;
                                  •   Integrating projects (Capex)
 Budget allocation linked with       /activities (Opex)   within a
  programme outcomes ;                programme and linking it to
                                      national outcomes ensure:
 Flexibility   to     review
  programmes and projects to      (i) Better programmes & projects
  achieve expected outcomes;          selection to achieve outcomes;

                                  (i) Opex aligned to national
 Eliminate redundancy        -       development planning policies
  value for money;                    and strategies as total cost
                                      implication is considered for
 Ensure optimal      use    of       project selection
  scarce resources.
                                                                       21
LOGICAL FRAMEWORK
          APPROACH (LFA)
          ANALYSIS PHASE                   PLANNING PHASE

Stakeholder Analysis                       Logframe
 identifying & characterising major        defining the project/programme
stakeholders, target groups &              structure, testing its internal logic,
beneficiaries, defining whose problems     formulating objectives in
will be addressed by a future              measurable terms, defining means
intervention                               and cost (overall)

Problem Analysis                           Activity Scheduling
identifying key problems, constraints
and opportunities; determining cause       determining the sequence and
and effect relationships                   dependency of activities;
                                           estimating their duration, setting
Analysis of Objectives                     milestones and assigning
developing objectives from the             responsibility
identified problems; identifying the       Resource Scheduling
means to ends relationships
                                           from the activity schedule, develop
Strategy Analysis                          input schedules and a budget
identifying the different strategies to    (both DE and OE)
achieve objectives; selecting the most
appropriate strategy (ies); determining
the major objectives (overall objectives
and project purpose/outcome)
                                                                                    22
Logical Framework Matrix
                                              (LFM)
                                                            HORIZONTAL LOGIC
                       Project Description                      KPI (or OVI)                        MOV
                       (Intervention Logic)                (Objectively Verifiable               (Method of                 Assumptions
                                                                Indicators)                      Verification)
                                 (1)                                 (2)                              (3)                          (4)
                 Goal:                                  Measures of the extent to which a Sources of information and
                 The broader development impact to      sustainable contribution to the   methods used to collect
                 which the Programme/project            goal has been made. Used during and report it.
VERTICAL LOGIC




                 contributes at national and ministry   evaluation.
                 levels.
                 Purpose/Outcome:                       Conditions at the end of the        Sources of information and   Assumptions
                 The development outcome expected       programme/project indicating        methods used to collect      concerning the
                 at the end of the                      that the Outcomes have been         and report it.               purpose/goal linkage.
                 Programme/project.                     achieved and that the benefits
                                                        are sustainable.
                 Outputs:                               Measures of the quantity and        Sources of information and   Assumptions
                 The direct measurable results (goods quality of outputs and the timing methods used to collect          concerning the
                 and services) of the                   of their delivery. Used during      and report it.               output/objective
                 programme/project which are largely monitoring and review.                                              linkage.
                 under programme /project
                 management’s control
                 Activities:                                                  Inputs and Resources
                 The tasks carried out to implement                     Work Plan, Equipment, Manpower,                      Pre-Conditions
                 the project and deliver the identified                            and Budget
                 outputs.
                                                                                                                                                 23
BRIEFING OUTLINE
            4




     Conclusion
4.   Conclusion


                        24
Managing Change
  Project planning      Updating guidelines
training for officers    related to project
   in ministries &          planning &
    departments           implementation


 Updating project              Initiating
  monitoring and        institutional changes
 evaluation system


                                                25
Conclusion
 Integrated outcome-based approach to better plan,
    implement & evaluate development planning.

 Require an holistic approach and commitment &
    cooperation from many to succeed to achieve
    development goals towards becoming a developed
    nation.

 Results-oriented public service delivery to realize value
    for money.

 Government commitment to achieve high standards of
    good governance,      improved    accountability   and
    transparency.
                                                          26
27

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M&E of the Malaysian 10th Development plan at the Economic Planning Unit

  • 1. TO DELEGATES FROM ASIA-PACIFIC COMMUNITY OF PRACTICE ON MANAGING FOR DEVELOPMENT RESULTS 2009 ANNUAL MEETING 23-26 NOVEMBER 2009 KUALA LUMPUR, MALAYSIA Welcome to the Economic Planning Unit, Prime Minister’s Department, Putrajaya
  • 2. DEVELOPMENT PLANNING OF 10th MALAYSIA PLAN USING OUTCOME BASED APPROACH Kalawathy Kathiraveloo Development Budget Section Economic Planning Unit, Prime Minister’s Department 23th November 2009 2
  • 3. MAIN FUCTIONS OF EPU  Formulate development policies and strategies  Formulate long and medium term plans  Prepare and evaluate development budget 3
  • 4. BRIEFING OUTLINE 1. 1 Introduction to development planning in Malaysia 2. 2 Ninth Malaysian Plan - Planning Perspective 3 3. 10th Malaysian Plan Planning Perspective –Outcome Based Approach 4 4. Conclusion 4
  • 5. 1 Introduction to Development Planning in Malaysia 5
  • 6. PLANNING HORIZON  LONG TERM PLANNING  Vision 2020 (1991-2020)  First Outline Perspective Plan (OPP 1) – 1971-1990  Second Outline Perspective Plan (OPP 2) – 1991-2000  Third Outline Perspective Plan (OPP 3) – 2001-2010  MEDIUM TERM PLANNING  Five Year Development Plans  Mid-Term Review (MTR) of Five Year Plan  SHORT TERM PLANNING  Annual Budget 6
  • 7. Major Policy Evolution VISION 2020 Balanced Development Building a Resilient and National Mission Policy Competitive Nation, 2001-10 National Development Balanced Development, Policy 1991-2000 New Economic Growth with Equity Policy 1971-90 • Laissez-faire / export-oriented Post- independence • Economic and rural development 1957-70
  • 8. DEVELOPMENT PLANNING MACHINERY PARLIAMENT Cabinet Ministers National Planning Council National National Economic Action Development Draft Policy Council (NEAC), National Council Economic Consultative National Development Council (NECC) Planning Committee Secretariat Draft Implementation & Economic Planning Unit Coordination Unit Private Sector Proposal General framework Dialogue Inter-Agency Planning Group Circulars Proposal Proposal Consultations Circulars Federal Ministries & Agencies State Governments Private Sector 8
  • 9. 2 Ninth Malaysia Plan - Planning Perspective 9
  • 10. Ninth Malaysia Plan Planning Perspective GO Macro economic a nd N ed at Private n limit framework, national & tio sectoral policies and strategies, part icipa el poli cy lev projects and budget Limited ctor Planning Pri v at e s e n Single Plan scope for atio focus particip Document reprioritisation Five Year and on project Input-output Five Year Development tendency implementation based - project Planning Cycle Budget of over commitment outcome Projects Projec not identified at t Cost approved for 5 years planning Tota stage l cos Projects prepared & t (DE OE + submitted in large numbers - cons ) not i proje dered fo bunching of project ct a p r implementation prov al 10
  • 11. MP9 Mid-Term Review Efforts to measure project outcome unsuccessful as project outcome not identified & defined at planning stage Close monitoring of selected project implementation indicated the importance of stakeholder participation and horizontal & vertical integration in project planning and implementation An Outcome Based Approach for Planning, Monitoring and Evaluation of Policies, Programmes and Projects 11
  • 12. MP9 Mid-Term Review Policy & Strategy Framework VISION 2020 NATIONAL MISSION POLICY, 2006-2020 POLICIES THRUST 1 THRUST 2 THRUST 3 THRUST 4 THRUST 5 To move the To raise the To address To improve the To strengthen capacity for persistent socio- standard and institutional and economy up the knowledge and economic sustainability of implementation value chain innovation and inequalities quality of life capacity nurture first class mentality  Enhance  Improve the quality  Reduce incidence  Improve accessibility  Integrate services productivity and of accessibility to of poverty to and quality of across agencies competitiveness education health care STRATEGIES  Improve income  Increase  Make national distribution  Provide affordable confidence in  Generatenew schools the housing and water  Reduce regional electronic-based sources of preferred choice and electricity to the disparity services growth poor  Provide tertiary  Restructure education of  Improve  Pursues outcome- employment  Expand into new international repute transportation based planning, pattern markets network monitoring and  Nurture R&D and  Restructure wealth evaluation  Improve public innovation capability ownership pattern safety  Develop BCIC  Foster a society with  Improve the exemplary values environment  Address issues related to children and women 12
  • 13. 3 3Tenth Malaysian Plan Planning Perspective – Outcome Based Approach 13
  • 14. THE TURNING POINT 17 September 2008 Government decided to formulate a Rolling Plan Concept to move towards implementing outcome based approach for 10th Malaysia Plan. 14
  • 15. ROLLING PLAN Planning & implementation of programmes & projects on a continuous basis & reviewed annually.. Ensure seamless planning and implementation between current plan and next plan. 15
  • 16. The Rolling Plan Outcome Based Programme 5 Year Plan Document -- Mission Cluster Groups Macro economic ( government, NGOs and Budgeting framework, national private sector ) identify Key policies, strategies, Results Areas (KRAs) , MP10 outcomes and KPIs Outcome, KPIs and and budget Programmes for new projects Public Sector Investment Identification & approved Plan every 2 years - list of formulation of in 2010 programmes, projects, programmes and outcome, KPIs and budget - Vertical and accommodate priority, projects using Logical horizontal integration technological and economic Framework Approach through programmes environment (LFA) to identify & project selection changes outcome, output and and approval based KPIs clearly on national policies and strategies 16
  • 17. Integrated Development Planning  Systematically link outcomes at all levels of planning and implementation ;  Integration of outcomes achieved by cascading Key Result Areas (KRAs) at national and sectoral levels to the implementation levels.  For each KRA, one or more national outcomes will be identified and for each national outcomes, a set Key Performance Indicators (KPIs) will be established;  National Development Planning Framework developed to identify national priorities and targets systematically. 17
  • 18. 10MP Integrated Planning Framework National Vision National Mission Policy Thrust 1 Policy Thrust 2 Policy Thrust 3 Policy Thrust n Strategic Thrust 1 Strategic Thrust 2 Strategic Thrust 3 Strategic Thrust n MP-KRA 1 Outcome 1 MP-KRA 2 Outcome 2 MP-KRA n Outcome n 10MP – KRA Strategy KPI Strategy KPI (At National level) Strategy KPI MP KRA Ministry MP KRA Ministry MP KRA Ministry Outcome 1 Outcome 2 Outcome n 10MP – KRA Strategy KPI Strategy KPI Strategy KPI (At Ministry level) 18
  • 19. 10MP Integrated Planning Framework VISION 2020 NATIONAL MISSION THRUST 1 THRUST 2 THRUST 3 THRUST 4 THRUST 5 VERTICAL INTEGRATION EPU KRA 1, KRA 2, KRA 3, KRA 4, KRA5 , Strategies, Strategies, Strategies, Strategies, Strategies, LEVEL Outcome Outcome Outcome Outcome Outcome (MCG) and and and and and Programme Programme Programme Programme Programme KRAs KRAs, KRAs, KRA s, KRAs, MINISTRY Strategies, Strategies, Strategies, Strategies, Strategies, Outcomes Outcomes Outcomes Outcomes LEVEL Outcomes and and and and and (OE+DE) Programmes Programme Programme Programme Programmes s s s HORIZONTAL INTEGRATION Projects Projects Projects Projects Projects 19
  • 20. Integrated Planning Framework VISION 2020 NATIONAL MISSION THRUST 1 VERTICAL INTEGRATION EPU KRA 1, Strategies, Outcome LEVEL (MCG) & Programme KRAs Strategies, KRAs, Strategies, KRA s, Strategies, MINISTRY Outcomes and Outcomes and Outcomes and LEVEL Programme Programme Programme MINISTRY A MINISTRY B MINISTRY C (OE+DE) HORIZONTAL INTEGRATION Projects Activities Project Activities Projects Projects 20
  • 21. Programme-Based Budgeting Programme - A strategic management tool to achieve outcomes at the implementation level; • Integrating projects (Capex)  Budget allocation linked with /activities (Opex) within a programme outcomes ; programme and linking it to national outcomes ensure:  Flexibility to review programmes and projects to (i) Better programmes & projects achieve expected outcomes; selection to achieve outcomes; (i) Opex aligned to national  Eliminate redundancy - development planning policies value for money; and strategies as total cost implication is considered for  Ensure optimal use of project selection scarce resources. 21
  • 22. LOGICAL FRAMEWORK APPROACH (LFA) ANALYSIS PHASE PLANNING PHASE Stakeholder Analysis Logframe identifying & characterising major defining the project/programme stakeholders, target groups & structure, testing its internal logic, beneficiaries, defining whose problems formulating objectives in will be addressed by a future measurable terms, defining means intervention and cost (overall) Problem Analysis Activity Scheduling identifying key problems, constraints and opportunities; determining cause determining the sequence and and effect relationships dependency of activities; estimating their duration, setting Analysis of Objectives milestones and assigning developing objectives from the responsibility identified problems; identifying the Resource Scheduling means to ends relationships from the activity schedule, develop Strategy Analysis input schedules and a budget identifying the different strategies to (both DE and OE) achieve objectives; selecting the most appropriate strategy (ies); determining the major objectives (overall objectives and project purpose/outcome) 22
  • 23. Logical Framework Matrix (LFM) HORIZONTAL LOGIC Project Description KPI (or OVI) MOV (Intervention Logic) (Objectively Verifiable (Method of Assumptions Indicators) Verification) (1) (2) (3) (4) Goal: Measures of the extent to which a Sources of information and The broader development impact to sustainable contribution to the methods used to collect which the Programme/project goal has been made. Used during and report it. VERTICAL LOGIC contributes at national and ministry evaluation. levels. Purpose/Outcome: Conditions at the end of the Sources of information and Assumptions The development outcome expected programme/project indicating methods used to collect concerning the at the end of the that the Outcomes have been and report it. purpose/goal linkage. Programme/project. achieved and that the benefits are sustainable. Outputs: Measures of the quantity and Sources of information and Assumptions The direct measurable results (goods quality of outputs and the timing methods used to collect concerning the and services) of the of their delivery. Used during and report it. output/objective programme/project which are largely monitoring and review. linkage. under programme /project management’s control Activities: Inputs and Resources The tasks carried out to implement Work Plan, Equipment, Manpower, Pre-Conditions the project and deliver the identified and Budget outputs. 23
  • 24. BRIEFING OUTLINE 4 Conclusion 4. Conclusion 24
  • 25. Managing Change Project planning Updating guidelines training for officers related to project in ministries & planning & departments implementation Updating project Initiating monitoring and institutional changes evaluation system 25
  • 26. Conclusion  Integrated outcome-based approach to better plan, implement & evaluate development planning.  Require an holistic approach and commitment & cooperation from many to succeed to achieve development goals towards becoming a developed nation.  Results-oriented public service delivery to realize value for money.  Government commitment to achieve high standards of good governance, improved accountability and transparency. 26
  • 27. 27