1. Mercy Holborough
Professor Grover
MHA690

2.  Uphold patient confidentiality
 Respect their privacy
 Only use information for its intention
especially treatment
 Do not use other patients information on others

3.  Refrain from discussing a patient’s health
information:
 With other associates
 With relatives
 With friends
 With other patients

4.  Mandatory refresher course;
 On patient confidentiality and security
 Weekly check on information retrieval by
employees
 Check the validity of that action
 Senior personnel will have to approve the
retrieval

5.  Quality assurance
 Research
 Education

6.  This will be a zero tolerance
 Termination is your only choice
 License will be either revoked or suspended
depending on the detail outcome of the
investigation.

7.  This will hopefully let providers know how
sensitive this issue
 Will not condone such behavior of others
 Continuous training seem to be very effective
 Training will be conducted weekly, monthly, or
quarterly as needed.

8.  Report: Over 120 UCLA Hospital Staff Saw
Celebrity Health Records
 Retrieved from
http://www.foxnews.com/story