Serving teens effect 2nd final ppt

SERVING TEENS EFFECTIVELY

Copyright © 2007 Boys & Girls Clubs of America. All rights reserved

Serving Teens Effectively

The launch of Impact 2012 helps to re-emphasize the
importance of serving teens by setting Movement-wide
goals of increasing the number of teens who attend the
Club or teen center.


<Insert Program/Workshop Name>

Introduction
Boys & Girls Clubs of America:
 Has been serving teens since the opening of
the first Club in Hartford Connecticut
 Not until 1995 when BGCA partnered with
Taco Bell a national strategy for serving
teens was developed
 Serving Teens Effectively workshops was
developed to assist Clubs in serving teens
effectively



Goal
This workshop was designed to…
 Help Clubs/Teen Centers develop and
strengthen their teen program operations.



Outcomes
By the end of this workshop you will be able
to:
 Gain knowledge of staffing related to serving
teens effectively
 Apply new knowledge, skills, tools and strategies
of the teen culture to serving teens
 Operate a high impact teen program utilizing
knowledge of adolescent development and their
culture
 Examine your Club/teen center environment to
ensure it is teen friendly for the successful
recruitment and retention of teens in its program


Topic Titles
Within this workshop we will cover the
following topics:
 Staffing
 Programming
 Facility Management
 Outreach
 Reviewing and Closing



Please select someone you do not know or
know the least and ask the following questions

• Name
• Boys & Girls Club
• Position
• Length of time in Position
• # 1 Problem facing teens in your community

• Share your learning expectations from this
workshop



TOPIC 1: STAFFING



Statistics
Movement wide statistics on Teens:

 In 2009 Boys & Girls Clubs served some 4.2
million youth through membership and
community outreach
 Teens represented approximately 31%
 Boys & Girls Clubs of America’s strategic plan
Impact 2012 is to increase the number of teens
served, representing 36% by 2012



Topic Objectives
After completing this topic you will be able to:
 Examine effective staffing in your Club/teen
center

 Define and apply the definition of
adolescence and its stages to working with
teens

 Examine adolescent development and adult
stereotypes for working with teens


<Insert Program/Workshop Name>: <Insert Topic Title>

Lesson Titles
Within this topic we will cover the following
lessons:
 Lesson 1 – Staffing Your Teen Center
 Lesson 2 – Skills and Qualities
 Lesson 3 – Definition of Adolescence &
Stages
 Lesson 4 – Developmental Characteristics
 Lesson 5 – Adult Stereotypes of Teens



Staffing
By the completion of this lesson you should be
able to:

 Identify the importance of retaining teen-
friendly professional staff



Staffing
Staffing Dimensions to be Effective with
Teens:
 Safety
 Fun
 Relationships
 Opportunities/Expectations
 Recognition



Staffing
Things to Consider when Staff Planning:

 Qualified Staff

 Adult to Teen Ratio

 Regular Communications

 Background Checks



Staffing
The following are Types of Staff:

 Paid Dedicated

 Paid Shared/Contributing

 Teen Staff

 Volunteers



Interactive Exercise

 The following exercise is design to guide you
in your quest of hiring right, quality
committed staff to work in your Club or teen
center.



Lesson Objectives
By the completion of this topic you will be
able to :

 Identify the skills and qualities needed for
working with teens



Staffing
Definition of Skills and Qualities:

 Skill – An ability that has been acquired by
training: i.e., the skill of graphic design

 Quality – A personality or character trait:
i.e., kindness is one of her many qualities




 The following exercise is design to help you
begin identifying some of the skills and
qualities staff needs when working with
teens.




 The following exercise is design to allow you
to take a snapshot at the skills and quality
you possess for working with teens. Please
complete the “Teen Self-Assessment” I am
handing out base on how you interact with
teens. Be honest; you are the only one who
will see your responses.



Staffing
Skills and Qualities to Demonstrate:

 Friendly, fun and flexible
 Compassionate and caring
 Resourceful and real
 Active, approachable and available
 Patient and passionate
 Able to be firm consistent and fair




 The following exercise is design to guide you
in determining whether you require a re-
examination and/or reconfiguration of staffing
patterns.



Summary

 It takes a special kind of person, with special
skills to be effective with teens
 Staff plays an important role in helping teens
navigate through this turbulent time
 Staff needs to be committed
 Be advocates for Teen members



Staffing
Adolescence define:

 Adolescence is the transition period of human
development that occurs between childhood
and adulthood



Staffing
Types of Adolescence:

 Early Adolescence – This stage consists of
young people between 13 – 15 years of age

 Late Adolescence – This stage consists of
young people between 16 – 18 years of age




 The following exercise will allow you to take
a look at some of your perceptions about
teenagers. This exercise will require you to
stand up.



Staffing
Teenagers:

 Are individuals with unique personalities and
special interests, likes and dislikes
 Are very different from younger children
 Developmental characteristics and the
changes that influences their behavior is
helpful when programming for teens



Lesson Objectives
able to :

 Define and apply the five developmental areas
of adolescence to working with teens
 Identify the changes teens experience in each
of the five developmental areas
 Identify program implications to support the
developmental areas



Staffing
Five Developmental Areas of Teens:

 Physical Development – how adolescents
bodies change with puberty
 Cognitive Development – how adolescence
gather ad process information about the world
around them, their intellectual development
 Emotional Development – coincides with
cognitive development.



Staffing
Five Developmental Areas of Teens cont’d:

 Social Development – a teen’s concept of
themselves in relation to others, their social
interaction
 Moral Development – concept of what is right
and wrong, concept of rights and privileges




gain a clearer understanding of how
adolescents develop, the changes
experienced and the program implications
for staff aligned to each characteristic.



Staffing
Basic Skills for Working with Teens:

 Coaching
 Diagnosing
 Reality Testing
 Mentoring
 Goal Setting
 Motivating to Action



Staffing
Communication Skills:

 Honesty and Listening

 On the Edge of Adulthood

 Building Relationships

 Your Own Communication Skills



Staffing
The Teen Culture:

 Music, clothing or games that teen’s desires
are not always liked by adults
 Stereotypes adults hold about teens impact the
way staff works with teens
 Way to measure the stereotypes adult hold
about teens is to see how much adults are
tuned into teens




 The following exercise is designed to help
you/adults measure how deeply “tuned in”
you/they are or should be when working with
teens.



Topic Conclusion

 It takes a special kind of person with special
skills to be effective working with teens
 Staff plays an important role in helping teens
navigate through these turbulent times
 Staff needs to possess a commitment to teens
 Staff needs to be an advocate for teens
 Staff are responsible for teens and can lend
emotional support by listening



TOPIC 2: PROGRAMMING



Programming
Experts Says:

“I want to be prepared for the financial
obstacles that will come-up,” says Joshua
Carter. “I want to build-up my credit score
and focus on saving money as often as
possible by limiting the costs of
entertainment and clothes. I didn’t think
about any of these things before
participating in Money matters.”

By Joshua Carter, Money Matters
Ambassador



Topic Objectives
able to :

Identify and apply the Five Key Elements for
deepening impact to Club programming
Identify ways how to program specifically for
teen members
Identify ways to collect teen input and data



Programming
The Following Concepts that will be Covered:

 The Five Key Elements for Deepening Impact
 Program Diversity
 Teen Programming
 Developing the Teen Program
 BGCA National Programs



Programming

 Impact is the Effect a BGC has on its
members: the contribution the Club makes too
the attitudes, skills, values and behaviors that
enable youth to succeed in adulthood



Programming
The Study Concluded:
 Club leadership has a high expectation that
the Club will always provide the best possible
experience to Club members
 Club professionals believe in the capacity of
every youth to succeed.
 Leadership and staff expect everything the
Club does to be world-class



Programming
The Five Key Elements of Deepening Impact:

 Safe and positive environment
 Fun
 Supportive relationships
 Opportunities and expectations
 Recognition



Programming
Activity and Program Define:

 An activity is an experience designed to
provide a direct experience of something for a
period of time.

 A program is defined as a planned
event, designed to achieve stated goals and
objectives.



Programming
Types of Programs in a BGC:

 Overall Club Program – entire range of
programs, activities and services
 Core Program Area – a grouping of activities
and services along common disciplines
 Specific Program – part of a Core Program



Programming
Progressive Programming Define:

 Progressive Programming refers to the
concept of adapting programs for Club
members as they age and assuring that they
stay interested in the program content.



Programming
Three Steps to Progressive Programming:

 Developmentally Age Appropriate

 Maintain a level of excitement

 Differentiating your teen program from
anything else in the community




 The following exercise is to design to help you
gain an idea of programs currently happening
that you can use. In this exercise you are
going to share the scope of local program
ideas with one another to explore the diversity
of teen programming at your Clubs.




 The following exercise is design to get you
prepared to begin developing a successful
teen center program based on an issue
presented during the introductions.



Programming
Involving Teens:

 It is incumbent on staff to involve teens in
determining what type of programs and
activities needs to be implemented in the
Club/teen center to meet teen’s needs.




 This group exercise will help you determine
the many ways you can involve your teens in
helping shape their experience at the
Club/teen center.



TOPIC 3: FACILITY MANAGEMENT



Facility
Experts Says:

“In a study of two disadvantaged
communities, residents agreed on some
elements of an ideal neighborhood. They
want safe places where children and
adults can do things together, and they
want to be surrounded by people who feel
valued and who are involved in improving
the neighborhood.”
By: Saito, Sullivan, and Hintz 2000



Topic Objectives
able to :

 Demonstrate how to create the positive place
for teens



Facility

Some Concepts to Explore:

 Scanning your Club/teen center Teen
Environment

 A Positive Place for Teens



Facility
Club/Teen Center Environmental Scan:

 Club/Teen Center Environmental Scan
can be used to determine how “teen
friendly,” or “teen attractive” the Club/teen
center is for teens.




 The following exercise will guide you when
scanning your Club/Teen Center to
determine if the site is “teen friendly” or “teen
attractive.”



Facility
To be a Positive Place for Teens:

 Facilities and equipment needs to be first-class

 Representative of input and interest of teen
members-reflections



Facility
The Positive Place for Teens should Offer:

 comfortable, age-appropriate surroundings
 a chance for teens to influence their space and
program activities
 program areas that are available after
school, late evenings and on weekends
 support and guidance from a cadre of caring
adult professionals



Facility
Teen Area or Dedicated Space, should:

 have a different look and feel from younger
member program areas
 be filled with teen imagery. Posters, photos
and bulletin boards, should focus on teen
needs and interests.
 use teen-friendly furnishings to give the area
an older, more contemporary feel




formulate your ideas about an ideal teen
center area, the Positive Place for Teens, by
using a powerful exercise known as visioning
or guided imagery.




 The following exercise is design to provide
you an opportunity to compare the vision you
are holding on too about an ideal Club with
where your teen program is today.




TOPIC 4: OUTREACH



Topic Objectives
able to :

 Examine ways to recruit and retain teens

 Identify how to determine teens needs and
interests



Lesson Title
The Following Lesson will be covered:

Lesson 1 - Attracting and Retaining Teens

Lesson 2 - Needs and Interests of Teens



Lesson Objective
By the Completion of this lesson you should
be able to:

 Examine Ways to recruit and retain teens



Lesson Topics

 Developing a Recruitment Strategy

 Retaining Teens

 Collaboration/Networking Resources for Teens



Outreach
BGCA Teen Staff Survey Results:
 Positive Staff Attitude

 Programs that Meet Teenage Needs and
Interests

 In the “Right” Atmosphere



Outreach
When Reaching out to Teens:
 Assess the atmosphere of the Club/teen center
 Offer events that are open to non-members
teens
 Maintain the right mixture of programs and
professionals who are involved with and
interested in teens
 Ensure that the Club/teen center is FUN!



Outreach
Developing a Recruitment Strategy:

 Recruitment and Outreach
 Referrals
 Special Events
 Thought Leaders




begin the process of developing a teen
recruitment strategy.



Retaining Teens

 Needs more than one Approach
 Require a Multi-Faceted Approach
 Stemming from Programs that meet Teens
Needs and Interest
 Staff with the right skills and qualities
 Time spent at the Club/teen center is FUN



Outreach
By the completion of this lesson you should
be able to:

 Identify how to determine the needs and
interests of teens



Outreach
Needs and Interests Assessments:
 Demographics – national and local

 Needs and Interest Survey

 Focus Groups



Outreach

 National Data – reveals the issues facing teens
on a national scale it can help identify
problems the Club should be addressing

 Local Data – is useful for designing
program, areas of emphasis for teen center
program design and for making the case when
appeals for local funding and support are
made




when addressing the needs and interests of
the teens you are serving.



Outreach
Steps for conducting Surveys:

 Designing –define the reason for doing
the survey

 Conducting-pre-testing before sending
out to intended audience

 Reporting – recording and compiling to
analyze the data



Outreach
Benefits of Surveys:
 Responses are anonymous

 Structured answer choices allow you to
categorize points of view

 You can carefully control the surveyed
population to provide a cross section or
specialized group for study.



Outreach
Focus Groups:
 Each group should consist of eight to 12
participants

 Each session usually lasts one hour to
90 minutes.

 The discussion focuses on a restricted
number of topics.

 The moderator has an agenda that
outlines the major topics to be covered.


Outreach

Disadvantage of Focus Groups:

 The results are qualitative, not
quantitative.

 Getting teen participants together at one
time can be difficult



Outreach
Advantage of Focus Groups:
 They provide easy, fairly reliable access
to ideas and attitudes of teens.
 The group make-up can be carefully
controlled.
 Video- or audio-taped sessions can be
reviewed
 They provide input that can be turned
into questionnaires for a quantitative
study.




begin to gain a clear road map to meeting
the overall program need of the Club/teen
center through surveys.



TOPIC 5: REVIEW AND CLOSING



Workshop Outcomes
By the completing this topic you should be able
to :
 Gain knowledge of staffing related to serving
teens effectively
 Apply new knowledge, skills, tools and strategies
of the teen culture to serving teens
 Operate a high impact teen program utilizing
knowledge of adolescent development and their
culture
 Examine your Club/teen center environment to
ensure the successful recruitment and retention
of teens in its program


Workshop Summary
The Following are the topics covered in this
Workshop:
 Staffing

 Programming

 Facility Management

 Outreach and Recruitment


Congratulations, you have completed:

Workshop


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