2. Design služeb
When you have 2 coffee shops right
next to each other, that each sell the
exact same coffee at the exact same
price; Service Design is what make you
walk into the one and not the other.
31 Volts
8. Konference_čti-wo
Service Design Network Germany – červen 2012
Open Innovation & UX Design Milan – září 2012
Debunking Myths about Customer Needs (2009, Bettencourt)
Designing for Context (2012, UX Magazine)
Drivers of Change (2012, Engine, online)
Cesta za lepším rozhraním (2011, online)
Kopni do té bedny (2012, Melvil)