Despite 2011 being one of the most tumultuous years on record, businesses around the world have grown in confidence about their ability to backup and then recover data and IT systems following a disaster. Download the entire report here; http://acronisinfo.com/
According to the 2012 Acronis Global Disaster Recovery Index, businesses on average are 14% more confident in their backup and disaster recovery capabilities compared to last year's results.
2. Agenda
About the Acronis
Global
Global Disaster
Context
Recovery (DR) Index
Regional Confidence Key Conclusions and
Findings Global Findings Recommendations
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3. 2011: The Year of Disasters
Devastating
floods
Deadly
earthquakes
Near apocalyptic tsunami
Typhoons
Storms
Arab spring
Global economic
downturn
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4. The Acronis Global DR Index
An Annual Worldwide Ranking of International
Confidence in Backup and Disaster Recovery
(DR) Readiness, Capabilities and Practices
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5. About the Index
Annual barometer of country-level
practices for backup & DR in SMBs
ONLINE SURVEY
CONDUCTED IN 18
CONDUCTED WITH PONEMON INSTITUTE COUNTRIES
6,000 IT managers Companies
and administrators up to 1,000 seats
Adoption of Management
Exec buy-in DR
new technologies of backup
Existing Countries
Over 30 questions asked surveyed
around key topics New Countries
surveyed
BROAD RANGE OF INDUSTRIES
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6. How was the Index Created?
Aggregated responses to 11 questions Level of
about Backup & DR confidence response to
a statement Grading
1 Ability and willingness to adopt new technology Strongly agree 5
Agree 2.5
2 Confidence in procedures and policies Neutral 0
3 Level of executive support Disagree -2.5
Strongly -5
4 Ability to recover rapidly after downtime disagree
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7. Confidence increased 14% in 2011
GERMANY 0.02
Acronis
NETHERLANDS 0.04
Global Disaster JAPAN 0.02
Recovery Index HONG KONG 0.03
2012 SWITZERLAND 0.06
SWEDEN 0.34
NORWAY 0.39
SINGAPORE 0.02
INDIA
U.S. 0.2
U.K. 0.11
AUSTRALIA 0.34
SAUDI ARABIA
CHINA
FRANCE 0.86
ITALY 0.03
RUSSIA
BRAZIL
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8. Regional Confidence Findings
There are five key groups of countries.
IT managers can refer to these to gauge their backup
and DR practices against both global standards and
their country’s benchmark
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9. Undefeated Champions
Flatlined in 2011
is the Eurozone crisis taking its toll?
70% of German IT managers
have little concern that their backup
and DR operations will fail
Dutch organisations
have grown in confidence that they
have the right resources and
technologies
Germany, Netherlands
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10. The Challengers
Japanese confidence
has increased, when put to the
test the country is prepared
BRIC countries
In the first year BRIC countries
are added, India races into 9th
position
Scandinavian
organisations have more
confidence in exec buy-in,
resources and technologies
Nordics and Swiss closing in on Asia
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11. The Middle Ground
Australia
more than doubles in
confidence
Australian
organisations 36% more
confident that their DR
operations won’t fail
US
overtakes the UK
US, UK and Australia
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12. The Laggard
Not a good position
for the world’s second largest
economy
36%
feel that their backup and DR is
well managed
Exec buy
However, exec buy is lower than
industry average
China
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13. Room to Grow
Brazil
is the ‘new loser’
BRIC countries
in general, perform poorly
France
increases in confidence by 48%
Italy’s
confidence slightly declines
Brazil, France, Italy, Russia, Saudi Arabia
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14. 8 Key Global Findings
8 Key findings from the survey to help
organisations achieve high standards of backup
and DR from best practices across the globe
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15. Data Growth
An SMB produces almost 40TB of new data a year
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16. Exec Support Drops by 13%
An SMB produces almost 40TB of new data a year
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17. Downtime costs a company
USD $366,363 a year
Approximately how much system
To err is human downtime have you experienced in
the past year due to major outages?
Human error is the most common cause of More than 10 Days
downtime None
3-10 Days 6%
86% of companies experienced system 14%
downtime in the past 12 months 14%
Less
Downtime lasts on average 2.2 days than Half
27% a Day
19%
1-3 Days
44% doing file-level backup
20%
DR budgets flat YonY 1 Day
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18. SMB virtualisation adoption
pace to overtake the enterprise
SMB adopting at faster What percentage of your production
rate than the enterprise servers will be virtualised next year?
Virtualisation adoption will increase 2011 2012
by 21% in the SMB this year 43%
More than 50%
38%
8%
29% of SMB servers will be virtual 41 to 50%
5%
by the end of 2012 6%
31 to 40%
9%
3%
21 to 30%
Top three drivers are: 9%
2%
11 to 20%
5%
1. Increased efficiency 5 to 10% 4%
11%
9%
2. Flexibility Under 5%
10%
25%
None
3. Cost 13%
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19. Virtual data is at
more risk than physical
How often do you back
Are you at risk?
up your virtual servers?
30%
A third do not back up their virtual servers
25%
as often as physical 26% 26%
23%
20%
15%
Monetary value of data is the same on
12%
virtual servers as on physical 10% 11%
5%
2%
0%
53% use separate backup solutions for their Hourly Daily Weekly Monthly Irregular Other
physical and virtual environments intervals (please
specify)
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20. Cloud builds momentum
Approximately how much of
Still not delivering on the hype your IT infrastructure will be cloud
based in the next year?
Adoption has growth by 13% 2012 2011
35%
32%
Still only represents 19% of infrastructure 30%
28%
25% 26%
A quarter predict over 50% of their
infrastructure will be cloud based by the end 20%
of 2012
15%
15% 15%
Top three drivers are: 10%
14%
13%
11%
10% 9%
8%
1. Cost 5% 7%
4%
3% 3%
1%
0%
2. Additional storage space
None Under 5 to 11 to 21 to 31 to 41 to More
5% 10% 20% 30% 40% 50% than
3. Compliance 50%
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21. Offsite backup still lacking
What does your offsite backup and
Getting the basics right
disaster recovery strategy involve?
35%
A quarter of businesses don’t have offsite 30% 33%
backup 25%
23%
20% 22% 21%
20%
15%
42% relying on backing up to either tape or 10%
disk and taking it offsite at the end of each 9%
day 5%
0%
Taking a Taking a Replicating Backing up We do not None of the
tape backup disk backup data to onto cloud have an off above
off site each off site each another site resources site backup
day day over a and disaster
Only a fifth are backing up to the cloud secure
private
recovery
strategy yet
connection
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22. Every Company Struggles with
Backup & DR in a Hybrid World
Number of different backup
The ‘pure play dilemma’ applications used by
organisations surveyed
2011 2010
A third of companies use three or more 40%
backup applications 35% 37%37%
30% 31%32%
25%
For the second year running, 76% say the
20%
one thing that could improve their DR is a
single solution for physical, virtual and 15%
cloud 10%
13%
11%
10%
5% 8%
6% 5% 6%
4%
0%
One Two Three Four Five More than
five
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23. Summary
Acronis Global Disaster Recovery Index: 2012
14% Confidence has risen by 14%, but the basics
still need to be addressed
$366,363 Downtime costs each firm, on
average, USD $366,363 a year
Challenges Challenges in a hybrid world
(Physical, Virtual, Cloud) prevail
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25. Extra Information
All the charts and graphs you need
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26. Appendix 1
Number of respondents split by country
NORWAY
144
NETHERLANDS SWEDEN
RUSSIA
359 GERMANY 156 258
UK 520
507 FRANCE SWITZERLAND
US
306 ITALY 205 JAPAN
600 235 CHINA
434
SAUDI 311
INDIA
ARABIA HONG KONG
580 233
213
SINGAPORE
BRAZIL 201
415
AUSTRALIA
311
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27. Appendix 2
Respondents split by industry
3% Public sector
3%
4% 14% Financial services
4%
Retail
4% Industrial
Education & research
4% 13%
Services
Technology & software
5% Health & pharma
Transportation
6% Media
9% Energy
Communications
7%
Hospitality
9%
7% Defense
8% Agriculture
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28. Appendix 3
Respondents split by organizational level and reporting level
Organizational Overall Reporting Channel Overall
Level Average Average
Executive 2% CEO 1%
Director 13% CFO 3%
Manager 15% COO 7%
Supervisor 15% General Counsel 1%
Technician 28% CIO 66%
Staff 9% CTO 13%
Contractor 13% CRO 2%
Other 5% Other 8%
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29. Appendix 4
Survey questions used to create the Acronis Global DR Index
1 Our backup and DR operations are well managed
2 We have little concern that our backup and disaster recovery operations will fail in the wake of a serious incident or event
3 Business executives are supportive of our organization’s backup and disaster security operations
4 We have ample resources that enable comprehensive backup and disaster recovery operations
5 We have ample technologies that enable comprehensive backup and disaster recovery operations
6 We have ample controls and procedures that enable comprehensive backup and disaster recovery operations
7 Our backup and disaster recovery procedures and policies are well documented
We would not suffer substantial downtime in the event our organization’s experienced a serious incident or event (such as
8 weather, cyber attacks and so forth)
9 Our IT and security personnel are qualified to execute backup and disaster recovery operations in the wake of a serious
incident or event (such as weather, cyber attacks and so forth)
10 The migration to new technologies such as cloud computing and virtualization will make it easier to ensure backup and
disaster recovery operations are efficiently managed
11 We can recover quickly in the event of system down time
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Hinweis der Redaktion
Today I will start by providing you with how Acronis sees the Global context of the disaster recovery arena – pinpointing the main pain points IT departments are facing. This research itself is segmented into two parts – the first half is the Index itself which measures IT managers’ and IT administrators’ confidence levels in their DR policies, procedures, technology and executive support globally, across 18 countries. The second half of the research is broader, gauging subjects such as new technology adoption levels, amount of new data being created and the reasons why people still do not back up as well as they should do as we enter 2012. This is the second year which we’ve run this survey so I will also provide you with a comparison of how backup and DR evolved in 2011. We’ll finish with some recommendations from Acronis, the survey sponsor.
From devastating flooding in Australia, Brazil and Thailand, deadly earthquakes in New Zealand, a near apocalyptic tsunami in Japan, typhoons in the Philippines toalmost 100 storms hitting various parts of the US – the world has watched at the destructive power of mother nature. Meanwhile, popular uprisings around the world have fuelled civil unrest, in some cases have led to civil war, and ruthless dictators have themselves been ruthlessly toppled. A global downturn, failing economies and a crisis in the Eurozone added another brutal dimension to an already extremely tumultuous year.
When creating The Acronis Global Disaster Recovery Index, our goal was to measure business’ confidence in their backup and DR operations, procedures, new and existing technologies and executive buy-in. We understand that different cultures answer questions in slightly different ways due to their attitudes and perceptions, however, we hope in creating this benchmark that countries will be able to learn best practices from other regions and their own country to improve their DR. This is the second year which we’ve run the Index.
Year on year, confidence has increased by 14%. Please note, this is based on a comparison of the original 13 countries. The most noticeable increase in confidence is around having enough of the right resources (tools and environment) and the right technologies for the job to cope with a disaster. In both instances, business confidence has more than doubled in the last 12 months (142% and 109% respectively). Business leaders and senior executives around the world have been given a wake up call to reassess backup and disaster recovery following the disasters of the last 12 months. This has led to a behaviour change whereby many believe they have better resources and technology. Whether it has actually changed or they just understand their backup better, by testing their backups more regularly, there has been a change in behaviour. What is clear is companies are taking it more seriously and are taking steps to improve their strategy. However, these findings should not hide the fact that almost a third (32%) of businesses are still concerned that their backup and disaster recovery operations will fail in the wake of a serious incident, and a similar number (34%) feel they would suffer substantial downtime as a result. There have been some minor shifts in the rankings. For example, Sweden and Norway have improved, allowing them to leapfrog Singapore which has made no progress in the past 12 months. There have also been some ‘most improved’ regions including Norway (improved 35%) and France (improved 48%). Most notable is Australia which more than doubled in confidence in the past year, showing that when disaster strikes it became more confident in its DR capabilities.
Japan and Hong Kong maintained their respective 3rd and 4th positions, but have been closely followed this year by Switzerland, Sweden and Norway. The gap has also narrowed because Singaporean confidence declined in 2011 and the country slipped two rankings. Like the German and Dutch leaders, Japan and Hong Kong’s marginal increase in confidence, 1% and 2% respectively, has vastly underperformed against the average Index increase, again indicating that there is a ceiling even with high confidence. Japan has the highest confidence in their backup and DR operations with 78% having little concern that their backup and DR operations will fail, perhaps a sign that, when put to the test, the country is largely prepared for disaster.Amongst this group, Hong Kong businesses struggle the most when it comes to getting support from the board. Almost a third (31%) claim their business executives are not supportive of their backup and DR strategies, an increase of 35% on the previous year (11%).Accounting for its comparatively higher position on the Index, Norwegian organisations are 28% more confident they have boardroom support, 33% more confident that they have enough resources, and 12% more confident that they have the necessary technologies than during the previous year.Similarly, Swedish organisations were 22% more confident that they have boardroom support, 42% more confident that they have enough qualified staff, and 23% more confident that they have the necessary technologies than during the previous year. India gets a special mention since. Even though this is the first year confidence has been measured in that country, it raced into the 9th position with an Index score of 1.22 which is the highest score for any English-speaking country.
Even those these countries spend less than the Index leaders, it is not by much which is why it’s surprising that they have so many issues with their backup and DR strategies
Most disappointing of all is a 13% drop in boardroom level support. Almost half (47%) now feel that business executives are not supportive of their backup and disaster recovery operations, despite 2011 being one of the most tumultuous years on record. Reasons for this include: “The executives want to hear good news. Disaster recovery is always bad news”“I’m embarrassed by our backup and DR” “IT operates in a silo from other departments.”