Intro to Commons, Part 1: How to Manage Your Online Community

INTRODUCTION TO
DRUPAL COMMONS
Managing an online community
Wednesday, September 11, 13

Acquia Training!
• http://training.acquia.com/events

Drupal Commons
• http://commons.acquia.com/
• https://www.acquia.com/downloads#commons

Example: Dev.twitter.com

Who is this session for?
• You’re a community manager and you want
to know what Commons can do.
• You have a Drupal Commons site, and you
need to manage the content and community.
• You can also schedule a demo
acquia.com/demo-drupal-commons-3

More soon
• Part 2 next week!
http://www.acquia.com/resources/webinars

What do community
managers do all day?

Kinds of communities
• Peer-led (social) product support.
• Moderators in sensitive communities.
• Public face of government agencies.
• Volunteer-led social groups for learning.

Your role
• Story teller: Make content that engages
people.
• A good listener: Being on top of what people
are talking about, what they are saying.
• Analyzer: Gather data about the community,
monitor progress.
• Good communicator: Liaise between your
company or organization to members.
• Friendly host: Entertaining, educating, fun,
welcoming and safe.

Your challenges
• Growing membership
• Encouraging Participation
• Keeping on top of internal messaging
• Creating natural conversation

Multiple systems
• Fractured across many systems
• CMS separate?
Blogs
Forums
Wiki

What do you use?
• Social media: Twitter, Facebook, YouTube
• Email campaign tools
• Analysis software
• A suite of fractured systems: Message board,
wiki, blog, CMS, etc etc.
• OR! - Your own community website -
Built with Commons

Welcome to Drupal
Commons

Let’s dig in!
• Logging in
• What can members do?
• Where’s the action?
• Creating groups
• Adding content
• Moderating content

Home page differences

Logged in home page

Lower barriers

Your users

Users
• Username based on your email.
• Default: Users cannot change their username
• My site: Change own username, OK!

Creating accounts
• Default: Anyone can make an account
• My Site: Visitors, but administrator approval
is required

Profiles
• Info
• Name, Bio, social
media links, etc
• Visibility
• Anonymous users
can’t see them
• Only logged in users
can

Account
• Username (not by
default!)
• Password
• Email
• Picture
• Timezone

Notifications
• Choose which updates to get.

• Defaults: For non-logged in, logged in,
moderator and admin.
• My site: I added Community Manager
Roles

My “CMGR” role
• Can administer
comments
• Can all content types
• Create messages
• Add revisions to
content
• Administer all groups
permissions
• View details for all
votes
• View rate results
page
• Event: Register other
people
• View the site in
“Admin” mode”
• Edit terms in Topics
• Create and edit
paths for content

Member to member
communication

Follow v trusted contact

Approval needed

Private messages

Communication
• Private messages available when approved
as trusted contacts.
• My site? Allow disabling private messages.

Demo: Private messages
• Reading messages
• Adding a trusted user.
• Sending a private message.

Group dynamics in
Drupal Commons

Create a group

Subject to moderation
• Default: Anyone can add a group, admin
must approve

Demo: Adding a “closed” group

Protected

Hidden activity
• Hidden from non-members

Lower barriers
• You don’t need to “join” a group.
• Anyone can add content to open groups.
• Easier to participate.

Engaging content

Content planning
• Stay current and relevant
• Don’t plan too far ahead
• See how participants react to content
• Find your sweet spot for time of day, speciﬁc
day of week.

Engaging content
• Engagement drivers include prompts that
encourage response.
• Questions,
• Fill in the blanks,
• Guessing games,
• Debates,
• Turn updates into polls.

Demo:content in groups
• Note the form appears above summaries

Demo: Wiki
• Add a
wiki page
• Content
in
multiple
groups

Demo: Add a page
• Guidelines page
• Add link to menu

Types of content
• Answer
• Event
• Page
• Poll
• Post
• Question
• Review
• Wiki

Engagement and
growing community

Growing
• Focus on quality not quantity.
• Stable growth
• Clear guidelines of acceptable participation
• Invite members to share content.
• Praise and highlight the contributions of
members.

Managing conversation
• Don’t instantly respond, so others get a
chance to reply to each other.
• Add a “devil’s advocate” point of view to a
thread encourages others to join a debate.
• When conversations get heated, employ
“diminishing replies”.

Events

Users adding content

Moderating content

Confirm
• Conﬁrm reporting

Administration
• Site admins can see this queue

Demo: Reporting content
• Defaults:
• Comment inappropriate
• Content inappropriate
• You can also add ability to ﬂag user abuse,
terms, groups, etc.

Questions?

More soon
• Part 2 next week
http://www.acquia.com/resources/webinars

Intro to Commons, Part 1: How to Manage Your Online Community

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