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CONSUMER ATTENTION IN DIGITAL:
WHY ATTENTION MATTERS MOST IN 2015
DO I HAVE MY AUDIENCE’S ATTENTION?
In an ever smarter but also ever more cluttered digital landscape, this is the big question for digital advertisers.
So how are brand marketers, agencies, and publishers thinking about attention today? We asked, and here’s what
we learned.
UNDERTONE VIEWPOINT:
ATTENTION IS THE NEW METRIC
The average person sees thousands of brand messages per day, but the effectiveness of most is questionable.
The key is attention: not just seeing an ad, but making the choice to engage with it. To achieve this, advertisers
are making significant changes to their digital strategies. They’re significantly shifting budgets from standard
banners to mobile, video, and native, and customizing the experiences there in order to get consumers’ attention.
Advertisers have found that context matters: advertisers are increasingly valuing great creative and the right
placements as the primary attention drivers, and it’s not a one-size-fits-all experience for each device. Meanwhile,
advertisers are also working with publishers to experiment with innovative
technologies to extend these interactive, viewer-
friendly experiences across devices.
The focus on attention is leading digital to shift
from quick delivery metrics like impressions and
CTR, towards metrics that show a brand fully had
a user’s attention. With budgets moving towards
more interactive formats, new technologies being
embraced for their interactive benefits, and success
metrics focusing on interactions and post-impression
actions, coupled with an emphasis on viewability,
creative, and placements, it’s all adding up: attention
is becoming the digital metric that matters most in
2015 and beyond. These days, more and more digital
advertisers are looking to deliver experiences rather
than just impressions.
TOP TAKEAWAYS
THE FOCUS ON ATTENTION MEANS:
Budgets are shifting to mobile, video, and
in-feed formats at the expense of banners.
Success metrics are moving to focus on
indicators that attention was paid, such as
interactions and post-impression actions.
Both advertisers and publishers need to
take responsibility for viewability, which is
a first step to gain attention.
2
METHODOLOGY: The study was fielded online from March
5 – April 1, 2015. The sample included marketers, agency
members, and publishers representing leading U.S.
advertisers and media properties from a diverse array of
industries.
760 RESPONDED: 571 agency/trading desk members, 101
marketers, and 88 publisher contacts. Respondent
incentives included gift cards, charitable donations, and
a first look at the results.
Native ads (in-line with content) have come onto the scene in a major way: they’re seen as the top placement choice
for mobile devices and the second choice for desktops. On mobile devices, consumers focus all their attention onto
a considerably smaller, scrolling canvas that’s taken over by content, so in-line ads become a can’t-miss format. The
focus on content has led to the growth of in-line ads, and we’re sure to see more and more ad formats that take
advantage of content—because that’s where the attention is.
TO GARNER CONSUMER ATTENTION (ADVERTISERS) AND CREATE A POSITIVE USER EXPERIENCE
(PUBLISHERS), EVERYONE AGREES THAT THE TOP 3 CONSIDERATIONS ARE:
PERSONAL/RELEVANT
CONTENT
GREAT PLACEMENT ON
THE PAG E
A DS THAT A RE VISUALLY
APPE ALING
MARKETERS AGENCIES PUBLISHERS MARKETERS AGENCIES PUBLISHERS MARKETERS AGENCIES PUBLISHERS
AND FOR PUBLISHERS, PLACEMENTS IN-
LINE WITH CONTENT ARE THE TOP CHOICE
FOR MINIMIZING ANY POTENTIAL ADVERSE
EFFECTS OF ADS ON THE USER EXPERIENCE,
ACROSS ALL SCREENS.
CREATIVE IS KEY TO ATTENTION,
BUT THE INDUSTRY BELIEVES IDEAL PLACEMENT VARIES ACROSS SCREENS.
FOR ADVERTISERS, THE BEST AD PLACEMENT TO CAPTURE ATTENTION VARIES BY SCREEN:
FULL PAGE OVERLAY IN-LINE WITH CONTENT TOP OF PAGE PLACEMENT PUSHDOWN INTERSTITIAL ADHESION PLACEMENT OTHER
SMARTPHO N E
30%25%
11%
9%
22%
2%
IN-LINE WITH
CONTENT
TABLET
28%
11%
25%
6%
10%
18%
2%
IN-LINE WITH
CONTENT
D ESKTOP
39%
19%
18%
11%
8%
4%
2%
FULL PAGE
OVERLAY
3
“EXPERIENCE IS KING. THE UNIT ITSELF
WON’T MATTER LONG TERM IF ADVERTISERS
ARE NOT DRAWING USERS IN WITH
BENEFICIAL EXPERIENCE.”
—AGENCY RESPONDENT
4
It’s clear that mobile devices have consumers’ attention: on average, people check their phones more than 150
times per day. Accordingly, nearly all buyers and sellers have incorporated mobile into their digital advertising,
and more importantly, the marketplace is recognizing that mobile ads shouldn’t be just shrunken desktop ads.
To grab attention on mobile, advertisers must take into account the context of how mobile devices are used and
consumers’ relationships with these smaller, more personal screens to most effectively capture their attention.
DIGITAL’S SMALL SCREENS ARE A BIG DEAL.
O F MA RKETERS OF AGENCIES
OF PUBL I SHE R S
“[TO CAPTURE CONSUMER ATTENTION
ON MOBILE,] UNDERSTAND WHY THE
PHONE IS BEING USED AND WHY
WOULD AN AD EVEN MAKE SENSE?
THINK OF IT IN TERMS OF LEAN-BACK
VS. LEAN-FORWARD EXPERIENCE.”
MOBILE IS A PART OF (ALMOST) EVERYONE’S DIGITAL PLAN…
…AND IT REQUIRES A UNIQUE STRATEGY.
81% 93% 85%
A RE RUNNING MOBILE CAMPAIGNS
HAVE A MOBILE
SITE OR APP
AGREE THAT IT’S
IMPORTANT FOR MOB I L E
CREATIVE TO BE OPTIM I Z E D
FOR THE SMALLER, MO R E
PERSONAL MOBILE CA N VASPUBLISHERSA DVE RTISERS
96%94%
—AGENCY RESPONDENT
5
As consumers’ attention shifts to new platforms and formats, dollars are following. Mobile, video, and native are
winning, at banners’ expense. Banners serve a purpose, but they’re no longer at the core of digital strategy; they
reinforce messaging, but aren’t the best way to initially capture attention. When asked why budgets have changed,
54% OF ADVERTISERS said they shifted in hopes of achieving better performance metrics. Which metrics? 74% OF
ADVERTISERS said that interactions and post-impression actions make them feel most confident that their ads have
captured attention. By contrast, only 7% CITED CTR as the factor that made them most confident in attention.
35% OF
ADVERTISER S
DECREASED T HE I R
STANDARD D I SPL AY
BUDGETS
35% OF
PUBLISHERS
SAW A DEC R E ASE
IN DEMAND FO R
STANDARD D I SPL AY
ADVERTISERS IN 2015 (COMPARED TO 2014) INCREASED THEIR BUDGETS FOR:
PUBLISHERS REPORT SIMILAR INCREASES IN DEMAND FOR 2015:
76%
ADVERTISERS FEEL MOST CONFIDENT THEIR ADS
HAVE CAPTURED VIEWERS’ ATTENTION WHEN:
OF ADVERTISERS
ARE INTERESTED
IN BUYING DIGITAL
MEDIA ON A COST PER
INTERACTION BASIS.
The ad drives post-impression actions (webpage
visits, conversions): 43%
The ad results in interaction (user engaged with
features within the ad): 32%
The ad was clicked: 7%
BUDGETS ARE SHIFTING & SUCCESS METRICS ARE EVOLVING:
MOBILE, VIDEO, NATIVE ARE IN, BANNERS AND CTR ARE OUT.
MOBILE
76%
MOBILE
79%
VIDEO
76%
VIDEO
75%
NATIVE
58%
NATIVE
75%
“I THINK CONSUMERS NOTICE [STANDARD
DISPLAY ADS] LESS BECAUSE THEY’VE
GOTTEN USED TO THEM. THE CHALLENGE
IS TO CREATE ENGAGING ADS.”
“[WE HAVE] REFINED [OUR] APPROACH TO
MEDIA. [CAMPAIGNS ARE] NO LONGER
DRIVEN BY MERE MESSAGING, [THEY ARE]
DRIVEN BY EXPERIENCES.”
—MARKETER RESPONDENT
—AGENCY RESPONDENT
6
WEB TECH’S ADVANCEMENT IS EXCITING,
BUT BUYERS ARE CAUTIOUS.
Advertisers are excited about innovative webpages and ad formats, but they’re also cautious as these new placements
come with unproven performance and increased pressure from clients. It’s telling that both advertisers and publishers
are looking at these new techniques with a view to improvements (more creativity in messaging, viewability, better user
experience, innovative formats) that are geared toward gaining attention. Responsive design has by now gained a firm
footing; infinite scroll is much newer, but already seeing significant adoption which we expect to grow.
WHAT ARE THE TRENDING TECH ADVANCEMENTS? RESPONSIVE DESIGN AND INFINITE SCROLL.
RESPONSIVE DESIGN
PUBLISHERS
INFINITE SCROLL
PUBLISHERS
79%
17%
5%
CURRENTLY USE
44%
29%
27%
HAVE NO
PLANS TO USE
CURRENTLY USE
PLAN TO IN THE
NEXT 12 MONTHS
HAVE NO PLANS TO USE
IMPLICATIONS OF EVOLVING WEB DESIGN, SUCH AS INFINITE SCROLL AND RESPONSIVE DESIGN, ON
ADVERTISERS’ DIGITAL STRATEGY:
MORE PRESSURE TO ADOPT
INNOVATIVE FORMATS
ALLOWS FOR MORE
CREATIVITY IN MESSAGING
INCREASED CONFIDENCE
IN VIEWABILITY
BETTER CHANCE AT BREAKING
THROUGH AD CLUTTER
ABILITY TO REACH
MORE VIEWERS
74% 73% 70% 66% 58%
IMPLICATIONS OF EVOLVING WEB DESIGN, SUCH AS INFINITE SCROLL AND RESPONSIVE DESIGN, ON
PUBLISHERS’ MEDIA SELLING STRATEGY:
BETTER USER
EXPERIENCE
83% PROVIDE AD
OPTIONS THAT MAY
BE MORE SITE
DESIGN-FRIENDLY
83% ABILITY TO MEET
GROWING DEMAND
FOR INNOVATIVE AD
FORMATS
82% OPPORTUNITY TO
MONETIZE SITE
INVENTORY MORE
EFFICIENTLY
74% INCREASED
CONFIDENCE IN THE
VIEWABILITY
OF MY MEDIA
74%
A MORE INTERESTING
AND ENGAGING
ADVERTISING
EXPERIENCE FOR
THE CONSUMER
74%
INCREASED
INVENTORY VIA
MORE IMPRESSIONS
60%
7
ARE YOU FAMILIAR WITH THE IAB GUIDANCE ON CAMPAIGN VIEWABILITY THRESHOLDS?
VIEWABILITY ≠ ATTENTION
AND IT’S EVERYONE’S RESPONSIBILITY.
Publishers feel the market’s fixation on viewability is imbalanced and misguided, and it looks like they may
be right: the great majority is mandating viewability, but less than half of marketers even understand what it
means, and very few on the buy-side are confident that viewability means attention has been captured. So
while viewability is a key stepping stone to attention, it’s not a solution in itself. Viewability gives advertisers
the opportunity to capture attention, but the right creative, format, and placement are needed in order to take
advantage of that opportunity.
MARKETERS
48%
AGENCIES
69%
PUBLISHERS
80%
86%
9%
ADVERTISERS WHO WILL
MANDATE A VIEWABILITY
THRESHOLD FOR THEIR
BUYS IN 2015
ADVERTISERS WHO SAY
VIEWABILITY IS THE
TOP FACTOR IN MAKING
THEM CONFIDENT
THEY HAVE CAPTURED
ATTENTION
YES
“VIEWABILITY DEPENDS IN PART ON
THE QUALITY AND WEIGHT OF CLIENT’S
ADS, SO THESE NEW STANDARDS HOLD
PUBLISHERS ACCOUNTABLE FOR FACTORS
THAT WE CAN’T ALWAYS CONTROL.”
—PUBLISHER RESPONDENT
“I THINK THAT VIEWABILITY SHOULD BE
POSITIONED AS AN EQUAL ISSUE FOR
BUY-SIDE AD TECH AS PUBS.”
—PUBLISHER RESPONDENT

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Industry Pulse: Consumer Attention in Digital Advertising

  • 1. CONSUMER ATTENTION IN DIGITAL: WHY ATTENTION MATTERS MOST IN 2015
  • 2. DO I HAVE MY AUDIENCE’S ATTENTION? In an ever smarter but also ever more cluttered digital landscape, this is the big question for digital advertisers. So how are brand marketers, agencies, and publishers thinking about attention today? We asked, and here’s what we learned. UNDERTONE VIEWPOINT: ATTENTION IS THE NEW METRIC The average person sees thousands of brand messages per day, but the effectiveness of most is questionable. The key is attention: not just seeing an ad, but making the choice to engage with it. To achieve this, advertisers are making significant changes to their digital strategies. They’re significantly shifting budgets from standard banners to mobile, video, and native, and customizing the experiences there in order to get consumers’ attention. Advertisers have found that context matters: advertisers are increasingly valuing great creative and the right placements as the primary attention drivers, and it’s not a one-size-fits-all experience for each device. Meanwhile, advertisers are also working with publishers to experiment with innovative technologies to extend these interactive, viewer- friendly experiences across devices. The focus on attention is leading digital to shift from quick delivery metrics like impressions and CTR, towards metrics that show a brand fully had a user’s attention. With budgets moving towards more interactive formats, new technologies being embraced for their interactive benefits, and success metrics focusing on interactions and post-impression actions, coupled with an emphasis on viewability, creative, and placements, it’s all adding up: attention is becoming the digital metric that matters most in 2015 and beyond. These days, more and more digital advertisers are looking to deliver experiences rather than just impressions. TOP TAKEAWAYS THE FOCUS ON ATTENTION MEANS: Budgets are shifting to mobile, video, and in-feed formats at the expense of banners. Success metrics are moving to focus on indicators that attention was paid, such as interactions and post-impression actions. Both advertisers and publishers need to take responsibility for viewability, which is a first step to gain attention. 2 METHODOLOGY: The study was fielded online from March 5 – April 1, 2015. The sample included marketers, agency members, and publishers representing leading U.S. advertisers and media properties from a diverse array of industries. 760 RESPONDED: 571 agency/trading desk members, 101 marketers, and 88 publisher contacts. Respondent incentives included gift cards, charitable donations, and a first look at the results.
  • 3. Native ads (in-line with content) have come onto the scene in a major way: they’re seen as the top placement choice for mobile devices and the second choice for desktops. On mobile devices, consumers focus all their attention onto a considerably smaller, scrolling canvas that’s taken over by content, so in-line ads become a can’t-miss format. The focus on content has led to the growth of in-line ads, and we’re sure to see more and more ad formats that take advantage of content—because that’s where the attention is. TO GARNER CONSUMER ATTENTION (ADVERTISERS) AND CREATE A POSITIVE USER EXPERIENCE (PUBLISHERS), EVERYONE AGREES THAT THE TOP 3 CONSIDERATIONS ARE: PERSONAL/RELEVANT CONTENT GREAT PLACEMENT ON THE PAG E A DS THAT A RE VISUALLY APPE ALING MARKETERS AGENCIES PUBLISHERS MARKETERS AGENCIES PUBLISHERS MARKETERS AGENCIES PUBLISHERS AND FOR PUBLISHERS, PLACEMENTS IN- LINE WITH CONTENT ARE THE TOP CHOICE FOR MINIMIZING ANY POTENTIAL ADVERSE EFFECTS OF ADS ON THE USER EXPERIENCE, ACROSS ALL SCREENS. CREATIVE IS KEY TO ATTENTION, BUT THE INDUSTRY BELIEVES IDEAL PLACEMENT VARIES ACROSS SCREENS. FOR ADVERTISERS, THE BEST AD PLACEMENT TO CAPTURE ATTENTION VARIES BY SCREEN: FULL PAGE OVERLAY IN-LINE WITH CONTENT TOP OF PAGE PLACEMENT PUSHDOWN INTERSTITIAL ADHESION PLACEMENT OTHER SMARTPHO N E 30%25% 11% 9% 22% 2% IN-LINE WITH CONTENT TABLET 28% 11% 25% 6% 10% 18% 2% IN-LINE WITH CONTENT D ESKTOP 39% 19% 18% 11% 8% 4% 2% FULL PAGE OVERLAY 3 “EXPERIENCE IS KING. THE UNIT ITSELF WON’T MATTER LONG TERM IF ADVERTISERS ARE NOT DRAWING USERS IN WITH BENEFICIAL EXPERIENCE.” —AGENCY RESPONDENT
  • 4. 4 It’s clear that mobile devices have consumers’ attention: on average, people check their phones more than 150 times per day. Accordingly, nearly all buyers and sellers have incorporated mobile into their digital advertising, and more importantly, the marketplace is recognizing that mobile ads shouldn’t be just shrunken desktop ads. To grab attention on mobile, advertisers must take into account the context of how mobile devices are used and consumers’ relationships with these smaller, more personal screens to most effectively capture their attention. DIGITAL’S SMALL SCREENS ARE A BIG DEAL. O F MA RKETERS OF AGENCIES OF PUBL I SHE R S “[TO CAPTURE CONSUMER ATTENTION ON MOBILE,] UNDERSTAND WHY THE PHONE IS BEING USED AND WHY WOULD AN AD EVEN MAKE SENSE? THINK OF IT IN TERMS OF LEAN-BACK VS. LEAN-FORWARD EXPERIENCE.” MOBILE IS A PART OF (ALMOST) EVERYONE’S DIGITAL PLAN… …AND IT REQUIRES A UNIQUE STRATEGY. 81% 93% 85% A RE RUNNING MOBILE CAMPAIGNS HAVE A MOBILE SITE OR APP AGREE THAT IT’S IMPORTANT FOR MOB I L E CREATIVE TO BE OPTIM I Z E D FOR THE SMALLER, MO R E PERSONAL MOBILE CA N VASPUBLISHERSA DVE RTISERS 96%94% —AGENCY RESPONDENT
  • 5. 5 As consumers’ attention shifts to new platforms and formats, dollars are following. Mobile, video, and native are winning, at banners’ expense. Banners serve a purpose, but they’re no longer at the core of digital strategy; they reinforce messaging, but aren’t the best way to initially capture attention. When asked why budgets have changed, 54% OF ADVERTISERS said they shifted in hopes of achieving better performance metrics. Which metrics? 74% OF ADVERTISERS said that interactions and post-impression actions make them feel most confident that their ads have captured attention. By contrast, only 7% CITED CTR as the factor that made them most confident in attention. 35% OF ADVERTISER S DECREASED T HE I R STANDARD D I SPL AY BUDGETS 35% OF PUBLISHERS SAW A DEC R E ASE IN DEMAND FO R STANDARD D I SPL AY ADVERTISERS IN 2015 (COMPARED TO 2014) INCREASED THEIR BUDGETS FOR: PUBLISHERS REPORT SIMILAR INCREASES IN DEMAND FOR 2015: 76% ADVERTISERS FEEL MOST CONFIDENT THEIR ADS HAVE CAPTURED VIEWERS’ ATTENTION WHEN: OF ADVERTISERS ARE INTERESTED IN BUYING DIGITAL MEDIA ON A COST PER INTERACTION BASIS. The ad drives post-impression actions (webpage visits, conversions): 43% The ad results in interaction (user engaged with features within the ad): 32% The ad was clicked: 7% BUDGETS ARE SHIFTING & SUCCESS METRICS ARE EVOLVING: MOBILE, VIDEO, NATIVE ARE IN, BANNERS AND CTR ARE OUT. MOBILE 76% MOBILE 79% VIDEO 76% VIDEO 75% NATIVE 58% NATIVE 75% “I THINK CONSUMERS NOTICE [STANDARD DISPLAY ADS] LESS BECAUSE THEY’VE GOTTEN USED TO THEM. THE CHALLENGE IS TO CREATE ENGAGING ADS.” “[WE HAVE] REFINED [OUR] APPROACH TO MEDIA. [CAMPAIGNS ARE] NO LONGER DRIVEN BY MERE MESSAGING, [THEY ARE] DRIVEN BY EXPERIENCES.” —MARKETER RESPONDENT —AGENCY RESPONDENT
  • 6. 6 WEB TECH’S ADVANCEMENT IS EXCITING, BUT BUYERS ARE CAUTIOUS. Advertisers are excited about innovative webpages and ad formats, but they’re also cautious as these new placements come with unproven performance and increased pressure from clients. It’s telling that both advertisers and publishers are looking at these new techniques with a view to improvements (more creativity in messaging, viewability, better user experience, innovative formats) that are geared toward gaining attention. Responsive design has by now gained a firm footing; infinite scroll is much newer, but already seeing significant adoption which we expect to grow. WHAT ARE THE TRENDING TECH ADVANCEMENTS? RESPONSIVE DESIGN AND INFINITE SCROLL. RESPONSIVE DESIGN PUBLISHERS INFINITE SCROLL PUBLISHERS 79% 17% 5% CURRENTLY USE 44% 29% 27% HAVE NO PLANS TO USE CURRENTLY USE PLAN TO IN THE NEXT 12 MONTHS HAVE NO PLANS TO USE IMPLICATIONS OF EVOLVING WEB DESIGN, SUCH AS INFINITE SCROLL AND RESPONSIVE DESIGN, ON ADVERTISERS’ DIGITAL STRATEGY: MORE PRESSURE TO ADOPT INNOVATIVE FORMATS ALLOWS FOR MORE CREATIVITY IN MESSAGING INCREASED CONFIDENCE IN VIEWABILITY BETTER CHANCE AT BREAKING THROUGH AD CLUTTER ABILITY TO REACH MORE VIEWERS 74% 73% 70% 66% 58% IMPLICATIONS OF EVOLVING WEB DESIGN, SUCH AS INFINITE SCROLL AND RESPONSIVE DESIGN, ON PUBLISHERS’ MEDIA SELLING STRATEGY: BETTER USER EXPERIENCE 83% PROVIDE AD OPTIONS THAT MAY BE MORE SITE DESIGN-FRIENDLY 83% ABILITY TO MEET GROWING DEMAND FOR INNOVATIVE AD FORMATS 82% OPPORTUNITY TO MONETIZE SITE INVENTORY MORE EFFICIENTLY 74% INCREASED CONFIDENCE IN THE VIEWABILITY OF MY MEDIA 74% A MORE INTERESTING AND ENGAGING ADVERTISING EXPERIENCE FOR THE CONSUMER 74% INCREASED INVENTORY VIA MORE IMPRESSIONS 60%
  • 7. 7 ARE YOU FAMILIAR WITH THE IAB GUIDANCE ON CAMPAIGN VIEWABILITY THRESHOLDS? VIEWABILITY ≠ ATTENTION AND IT’S EVERYONE’S RESPONSIBILITY. Publishers feel the market’s fixation on viewability is imbalanced and misguided, and it looks like they may be right: the great majority is mandating viewability, but less than half of marketers even understand what it means, and very few on the buy-side are confident that viewability means attention has been captured. So while viewability is a key stepping stone to attention, it’s not a solution in itself. Viewability gives advertisers the opportunity to capture attention, but the right creative, format, and placement are needed in order to take advantage of that opportunity. MARKETERS 48% AGENCIES 69% PUBLISHERS 80% 86% 9% ADVERTISERS WHO WILL MANDATE A VIEWABILITY THRESHOLD FOR THEIR BUYS IN 2015 ADVERTISERS WHO SAY VIEWABILITY IS THE TOP FACTOR IN MAKING THEM CONFIDENT THEY HAVE CAPTURED ATTENTION YES “VIEWABILITY DEPENDS IN PART ON THE QUALITY AND WEIGHT OF CLIENT’S ADS, SO THESE NEW STANDARDS HOLD PUBLISHERS ACCOUNTABLE FOR FACTORS THAT WE CAN’T ALWAYS CONTROL.” —PUBLISHER RESPONDENT “I THINK THAT VIEWABILITY SHOULD BE POSITIONED AS AN EQUAL ISSUE FOR BUY-SIDE AD TECH AS PUBS.” —PUBLISHER RESPONDENT