1. Microsoft CRM vsSalesforce.com

2. Flexibility

3. Control

4. Price

5. Comparison: Database Architecture

6. Comparison: Database Backup Recovery 2 key aspects to CRM data: (1) customer data and (2) the relationships between accounts, contacts, opportunities and all the other data Note: Everybody does multiple daily backups of their on-demand customer data

7. Comparison: Integration Limitations I Callouts and Logic Hooks

8. Comparison: Integration Limitations II Web Services APIs

9. Comparison: Custom Modules, Fields and Workflows

10. Comparison: Implementation Technical Skills Some integrations with other applications may require technical skills For this, the key questions are: what are these skills and can they be leveraged with other projects? This points to the hidden cost of different applications Skills can be leveraged in other projects Skills cannot be leveraged in other projects

11. Comparison: 3rd Party Applications Salesforce.com Microsoft Dynamics

12. Microsoft CRM –More FlexibilityGreater ControlBetter Price