The IT Service Management Professional in 2030 Infographic

1. THE IT SERVICE MANAGEMENT
PROFESSIONAL IN 2030
AXELOS surveyed ITSM professionals to identify global
trends that would shape their profession in the future and
the impact on their skills.* Here’s what they told us.
ITIL Membership equips project managers with a wide range of
content, templates, toolkits, online resources and best practice
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for the future.
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*Survey of 330 ITSM Professionals conducted in October 2016
HOW CAN ITSM
PROFESSIONALS PREPARE?
90%
agree that new technologies
will generate new risks that
will need to managed carefully
91%
agree that cyber-attacks, security
breaches, and hacking will
continue to increase and present
a bigger threat to business
92%
agree that ITSM professionals
will need a much
stronger strategic vision,
aligned with the wider business
91%
agree the need for more
creativity and flexibility in
IT will grow
89%
think that an increase in automation
will take over the repetitive tasks
of IT, creating more time for IT to
focus on more complex work
92%
agree that ongoing training
will be vital to keep up
with the pace of change.
...agree that increased regulation and
compliance will generate a greater
demand on the need for IT governance.
...see non-technical business units
getting more involved in Service
Governance, Service Strategy
and Service Design
...think that end user interactions with
IT will become simpler,lighter-touch
and less complex.
...believe that IT teams will be
organized around services or
applications, rather than
functional teams.
...agree that artificial intelligence
and machine learning will have a
profound impact on the IT workforce
THE ITSM PROFESSION
OF THE FUTURE
SKILLS TO STAY SUCCESSFUL:
CREATIVITY STRATEGY
CRITICAL THINKING ONGOING TRAINING
RISK MANAGEMENT CYBER
90%
77%
77%
77%
77%
A FUTURE FULL OF OPPORTUNITIES