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“Your Gateway to Communication”
Hospitals using 1Call/AMTELCO
Hospitals using 1Call/AMTELCO
Needs of today's hospital healthcare systems

•Improve Internal and External Communication
•Integration to Medical Records
•Reduce Errors
•Increase Productivity
•Streamline Processes
•Increase Efficiencies in All Departments




Future needs of hospitals and healthcare like remote
monitoring and at home healthcare

•Integration with Medical and Non-Medical Wireless Devices
•Streamline Patient Care
•Remote Monitoring and Communication
•Integrating with “Real Time” Social Media tools
What do the hospitals need right now do
improve efficiency, improve efficiency and
reduce errors…



(Real-life scenarios)
Call answering and processing
STEMI door to balloon
Code Calls
On-Call Scheduling
Mobile Apps
Personnel and Resource Scheduling
Management Scripted with decision tree
branching..error free.
1Call Applications

Call Center and ACD Solutions
EMR Integration (HL7)
Speech Recognition
Appointment Reminders
Emergency and Non-Emergency Notifications and Alerts
OnCall and Resource Scheduling
Physician Referral
Class Registration
Soft Telephone Switchboard Operator/Agent
HL7 Integration
Call Center and ACD Solutions
Call Center and ACD Solutions
                                 Whether you have one switchboard
                                 operator or a large call center with
                                 many attendants, 1Call products will
                                 streamline your hospital call center's
                                 communications, improve your overall
                                 performance, and reduce your
                                 costs… All while keeping your
                                 operators' console screens clean and
                                 easy to use.




               1Call is known for innovative
               and trusted products, and
               commitment to our customer's
               satisfaction.
Speech Recognition
                 Speech Recognition
                                  The 1Call “Just Say It”
          0…                      speech recognition modules
Don’tDial 0…
       Dial ”                     simplifies and speeds phone
           t
   n’t Say
“Just SayI It”
 Do st                            calls, allowing callers to
  “Ju                             speak their requests instead
                                  of talking to an operator or
                                  pressing touch tones.

                                  The user-friendly and
                                  efficient “Just Say It”
                                  technology automates calls,
                                  making it possible to
                                  increase your call volume
                                  without increasing your staff!
Appointment Reminders
                     Appointment Reminders

Now you can be “pro” active to help your patients
remember appointments, and eliminate “no shows” with
1Call’s Pro Show Appointment Reminder!



Pro Show saves time, saves money, and
increases staff productivity by making sure
patients are aware of upcoming appointments!
Appointment Reminders
                              Appointment Reminders
 Missed appointment rates
 are estimated to be a                     Save time, money, and
                                           increase staff
 national average of 18 to                 productivity with
 20% - which can mean                      1Call’s Appointment
 Hundreds of Thousands of                  Reminders!
 dollars of missed revenue
 per year!




•Flexible and Customizable
•Reminders by Phone Call, e-mail, SMS text messaging, Fax
•Revert to Operator for Rescheduling.
•HIPAA 2.0
Automated Notifications and Alerts
Automated communications, such as notification
and reminder technology, can help hospitals and
healthcare organizations to ensure that each and        Automated notifications
every resource—from the most advanced piece of          and reminders can
medical equipment to essential personnel—is             empower you to create
utilized to full potential.                             new efficiencies while
                                                        improving the quality and
                                                        consistency of each
                                                        interaction.

Automated notifications and alerts can include …

•Emergency and Non-Emergencies
•Appointment Reminders
•HL7 and Data Generated
•Devices and Alarms
•Weather
•“Care Alerts” which improve service and enhance the patient’s overall experience
OnCall

 The On-Call Scheduling module provides a
 powerful and flexible tool to view schedule
 coverage, assign schedule coverage, and
 extend schedule information to physicians and
 staff via Web access!


 Now you can keep track of On-Call Schedules for all
 of your physicians, departments, and staff with 1Call’s
 On-Call Scheduling.
Physician Referral
                                           Quickly match patients
                                           with the physician that
                                           most closely meets their
                                           needs with the Infinity IS
By searching on specific criteria, such    Physician Referral
as postal code, physician specialty,       module!
gender preference, and type of
insurance, operators can quickly find
the closest matching physician.
Soft Agent
   Soft Agent
                                       Soft Agent provides a simplified and
                                       streamlined interface for:

                                                      • Consultation
The revolutionary simplicity of the                   • Scheduling
Infinity IS Soft Telephone                            • Admissions/Preregistration
Agent/Operator improves your                          • Patient Information
operator services and call center                     • Patient transport
performance, directly impacting your                  • Class Registration
bottom line!                                          • Help Desk
                                                      • Post-Stay Survey

                                  • Main Number
                                  • Code Calls
                                  • On-Call Scheduling
                                  • Paging
                                  • Nurse Triage
                                  • Physician Referral
                                  • Physician-to-Physician Referral
                                  • Physician Answering Service


                                                         …and many more!
Soft Agent
Soft Agent
HL7
Instantly communicating HL7 data and action alerts to the personnel that need it!




Synergy HL7 provides advanced , automated notification technology to speed
dispatch jobs, reduce errors, and optimize workflows throughout your
organization!
OnTeam Staff Scheduling
OnTeam Staff Scheduling
Search and SIP phone
Testimonial for eCreator
Loma Linda University Healthcare’s Access Center & eCreator

“After a long and sometimes arduous search, our company chose eCreator as a replacement to a legacy
system. We chose eCreator for its’ flexibility to fit our various lines of business, which include appointment
scheduling, class and event registration, Physician referral, and consumer response calls.
Using the tools provided with eCreator’s base palette, we have been able to completely redesign our call
flows. eCreator significantly reduced both call handling time (by an average of a minute in some areas!) and
agent errors. Wrap time has been reduced as well, with tracking elements built into the script, rather than
requiring multiple entries at call close.
The eCreator Physician Referral application is being used for two service lines, Dr2Dr and Physician Referral.
 The many options for look up assist our agents in connecting our callers with whatever type of physician they
may need. The built in email dispatch has given us instantaneous dispersal of physician information, rather
than having to wait on standard mail service.
Amtelco’s eCreator technical support group has been great as we continue to hone our scripts and adjust to
fill our client’s evolving needs.”
                                                                      Michael Yaitanes, Senior Manager
                                                                                         Access Center
                                                                      Loma Linda University Health Care
For additional information


                 Visit

          http://www.1call.com

    or contact 1Call at 800-225-6035
   or send an email to info@1call.com

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1Call HIMSS 2010 - Hospital Call Center, Attendant Console for Operator Services and Communications Systems New

  • 1. “Your Gateway to Communication”
  • 3. Needs of today's hospital healthcare systems •Improve Internal and External Communication •Integration to Medical Records •Reduce Errors •Increase Productivity •Streamline Processes •Increase Efficiencies in All Departments Future needs of hospitals and healthcare like remote monitoring and at home healthcare •Integration with Medical and Non-Medical Wireless Devices •Streamline Patient Care •Remote Monitoring and Communication •Integrating with “Real Time” Social Media tools
  • 4. What do the hospitals need right now do improve efficiency, improve efficiency and reduce errors… (Real-life scenarios) Call answering and processing STEMI door to balloon Code Calls On-Call Scheduling Mobile Apps Personnel and Resource Scheduling Management Scripted with decision tree branching..error free.
  • 5. 1Call Applications Call Center and ACD Solutions EMR Integration (HL7) Speech Recognition Appointment Reminders Emergency and Non-Emergency Notifications and Alerts OnCall and Resource Scheduling Physician Referral Class Registration Soft Telephone Switchboard Operator/Agent HL7 Integration
  • 6. Call Center and ACD Solutions Call Center and ACD Solutions Whether you have one switchboard operator or a large call center with many attendants, 1Call products will streamline your hospital call center's communications, improve your overall performance, and reduce your costs… All while keeping your operators' console screens clean and easy to use. 1Call is known for innovative and trusted products, and commitment to our customer's satisfaction.
  • 7. Speech Recognition Speech Recognition The 1Call “Just Say It” 0… speech recognition modules Don’tDial 0… Dial ” simplifies and speeds phone t n’t Say “Just SayI It” Do st calls, allowing callers to “Ju speak their requests instead of talking to an operator or pressing touch tones. The user-friendly and efficient “Just Say It” technology automates calls, making it possible to increase your call volume without increasing your staff!
  • 8. Appointment Reminders Appointment Reminders Now you can be “pro” active to help your patients remember appointments, and eliminate “no shows” with 1Call’s Pro Show Appointment Reminder! Pro Show saves time, saves money, and increases staff productivity by making sure patients are aware of upcoming appointments!
  • 9. Appointment Reminders Appointment Reminders Missed appointment rates are estimated to be a Save time, money, and increase staff national average of 18 to productivity with 20% - which can mean 1Call’s Appointment Hundreds of Thousands of Reminders! dollars of missed revenue per year! •Flexible and Customizable •Reminders by Phone Call, e-mail, SMS text messaging, Fax •Revert to Operator for Rescheduling. •HIPAA 2.0
  • 10. Automated Notifications and Alerts Automated communications, such as notification and reminder technology, can help hospitals and healthcare organizations to ensure that each and Automated notifications every resource—from the most advanced piece of and reminders can medical equipment to essential personnel—is empower you to create utilized to full potential. new efficiencies while improving the quality and consistency of each interaction. Automated notifications and alerts can include … •Emergency and Non-Emergencies •Appointment Reminders •HL7 and Data Generated •Devices and Alarms •Weather •“Care Alerts” which improve service and enhance the patient’s overall experience
  • 11. OnCall The On-Call Scheduling module provides a powerful and flexible tool to view schedule coverage, assign schedule coverage, and extend schedule information to physicians and staff via Web access! Now you can keep track of On-Call Schedules for all of your physicians, departments, and staff with 1Call’s On-Call Scheduling.
  • 12. Physician Referral Quickly match patients with the physician that most closely meets their needs with the Infinity IS By searching on specific criteria, such Physician Referral as postal code, physician specialty, module! gender preference, and type of insurance, operators can quickly find the closest matching physician.
  • 13. Soft Agent Soft Agent Soft Agent provides a simplified and streamlined interface for: • Consultation The revolutionary simplicity of the • Scheduling Infinity IS Soft Telephone • Admissions/Preregistration Agent/Operator improves your • Patient Information operator services and call center • Patient transport performance, directly impacting your • Class Registration bottom line! • Help Desk • Post-Stay Survey • Main Number • Code Calls • On-Call Scheduling • Paging • Nurse Triage • Physician Referral • Physician-to-Physician Referral • Physician Answering Service …and many more!
  • 15. HL7 Instantly communicating HL7 data and action alerts to the personnel that need it! Synergy HL7 provides advanced , automated notification technology to speed dispatch jobs, reduce errors, and optimize workflows throughout your organization!
  • 18. Search and SIP phone
  • 19. Testimonial for eCreator Loma Linda University Healthcare’s Access Center & eCreator “After a long and sometimes arduous search, our company chose eCreator as a replacement to a legacy system. We chose eCreator for its’ flexibility to fit our various lines of business, which include appointment scheduling, class and event registration, Physician referral, and consumer response calls. Using the tools provided with eCreator’s base palette, we have been able to completely redesign our call flows. eCreator significantly reduced both call handling time (by an average of a minute in some areas!) and agent errors. Wrap time has been reduced as well, with tracking elements built into the script, rather than requiring multiple entries at call close. The eCreator Physician Referral application is being used for two service lines, Dr2Dr and Physician Referral. The many options for look up assist our agents in connecting our callers with whatever type of physician they may need. The built in email dispatch has given us instantaneous dispersal of physician information, rather than having to wait on standard mail service. Amtelco’s eCreator technical support group has been great as we continue to hone our scripts and adjust to fill our client’s evolving needs.” Michael Yaitanes, Senior Manager Access Center Loma Linda University Health Care
  • 20. For additional information Visit http://www.1call.com or contact 1Call at 800-225-6035 or send an email to info@1call.com