3. Needs of today's hospital healthcare systems
•Improve Internal and External Communication
•Integration to Medical Records
•Reduce Errors
•Increase Productivity
•Streamline Processes
•Increase Efficiencies in All Departments
Future needs of hospitals and healthcare like remote
monitoring and at home healthcare
•Integration with Medical and Non-Medical Wireless Devices
•Streamline Patient Care
•Remote Monitoring and Communication
•Integrating with “Real Time” Social Media tools
4. What do the hospitals need right now do
improve efficiency, improve efficiency and
reduce errors…
(Real-life scenarios)
Call answering and processing
STEMI door to balloon
Code Calls
On-Call Scheduling
Mobile Apps
Personnel and Resource Scheduling
Management Scripted with decision tree
branching..error free.
5. 1Call Applications
Call Center and ACD Solutions
EMR Integration (HL7)
Speech Recognition
Appointment Reminders
Emergency and Non-Emergency Notifications and Alerts
OnCall and Resource Scheduling
Physician Referral
Class Registration
Soft Telephone Switchboard Operator/Agent
HL7 Integration
6. Call Center and ACD Solutions
Call Center and ACD Solutions
Whether you have one switchboard
operator or a large call center with
many attendants, 1Call products will
streamline your hospital call center's
communications, improve your overall
performance, and reduce your
costs… All while keeping your
operators' console screens clean and
easy to use.
1Call is known for innovative
and trusted products, and
commitment to our customer's
satisfaction.
7. Speech Recognition
Speech Recognition
The 1Call “Just Say It”
0… speech recognition modules
Don’tDial 0…
Dial ” simplifies and speeds phone
t
n’t Say
“Just SayI It”
Do st calls, allowing callers to
“Ju speak their requests instead
of talking to an operator or
pressing touch tones.
The user-friendly and
efficient “Just Say It”
technology automates calls,
making it possible to
increase your call volume
without increasing your staff!
8. Appointment Reminders
Appointment Reminders
Now you can be “pro” active to help your patients
remember appointments, and eliminate “no shows” with
1Call’s Pro Show Appointment Reminder!
Pro Show saves time, saves money, and
increases staff productivity by making sure
patients are aware of upcoming appointments!
9. Appointment Reminders
Appointment Reminders
Missed appointment rates
are estimated to be a Save time, money, and
increase staff
national average of 18 to productivity with
20% - which can mean 1Call’s Appointment
Hundreds of Thousands of Reminders!
dollars of missed revenue
per year!
•Flexible and Customizable
•Reminders by Phone Call, e-mail, SMS text messaging, Fax
•Revert to Operator for Rescheduling.
•HIPAA 2.0
10. Automated Notifications and Alerts
Automated communications, such as notification
and reminder technology, can help hospitals and
healthcare organizations to ensure that each and Automated notifications
every resource—from the most advanced piece of and reminders can
medical equipment to essential personnel—is empower you to create
utilized to full potential. new efficiencies while
improving the quality and
consistency of each
interaction.
Automated notifications and alerts can include …
•Emergency and Non-Emergencies
•Appointment Reminders
•HL7 and Data Generated
•Devices and Alarms
•Weather
•“Care Alerts” which improve service and enhance the patient’s overall experience
11. OnCall
The On-Call Scheduling module provides a
powerful and flexible tool to view schedule
coverage, assign schedule coverage, and
extend schedule information to physicians and
staff via Web access!
Now you can keep track of On-Call Schedules for all
of your physicians, departments, and staff with 1Call’s
On-Call Scheduling.
12. Physician Referral
Quickly match patients
with the physician that
most closely meets their
needs with the Infinity IS
By searching on specific criteria, such Physician Referral
as postal code, physician specialty, module!
gender preference, and type of
insurance, operators can quickly find
the closest matching physician.
13. Soft Agent
Soft Agent
Soft Agent provides a simplified and
streamlined interface for:
• Consultation
The revolutionary simplicity of the • Scheduling
Infinity IS Soft Telephone • Admissions/Preregistration
Agent/Operator improves your • Patient Information
operator services and call center • Patient transport
performance, directly impacting your • Class Registration
bottom line! • Help Desk
• Post-Stay Survey
• Main Number
• Code Calls
• On-Call Scheduling
• Paging
• Nurse Triage
• Physician Referral
• Physician-to-Physician Referral
• Physician Answering Service
…and many more!
15. HL7
Instantly communicating HL7 data and action alerts to the personnel that need it!
Synergy HL7 provides advanced , automated notification technology to speed
dispatch jobs, reduce errors, and optimize workflows throughout your
organization!
19. Testimonial for eCreator
Loma Linda University Healthcare’s Access Center & eCreator
“After a long and sometimes arduous search, our company chose eCreator as a replacement to a legacy
system. We chose eCreator for its’ flexibility to fit our various lines of business, which include appointment
scheduling, class and event registration, Physician referral, and consumer response calls.
Using the tools provided with eCreator’s base palette, we have been able to completely redesign our call
flows. eCreator significantly reduced both call handling time (by an average of a minute in some areas!) and
agent errors. Wrap time has been reduced as well, with tracking elements built into the script, rather than
requiring multiple entries at call close.
The eCreator Physician Referral application is being used for two service lines, Dr2Dr and Physician Referral.
The many options for look up assist our agents in connecting our callers with whatever type of physician they
may need. The built in email dispatch has given us instantaneous dispersal of physician information, rather
than having to wait on standard mail service.
Amtelco’s eCreator technical support group has been great as we continue to hone our scripts and adjust to
fill our client’s evolving needs.”
Michael Yaitanes, Senior Manager
Access Center
Loma Linda University Health Care
20. For additional information
Visit
http://www.1call.com
or contact 1Call at 800-225-6035
or send an email to info@1call.com