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Text an ALA Ambassador Quick Start Guide 2010 www.textalibrarian.com [email_address] Confidential - Copyright 2007-2009, Mosio, Inc.
Hello Ambassadors! Thank you very much for taking the time to get familiar with how Text an ALA  Ambassador works.  This Quick Start Guide will help you to get started answering questions  right away. We welcome you to sign up for an online webinar to see the full  service. We look forward to working with you! The Text a Librarian Team www.textalibrarian.com   Welcome!
Login Logging In You will be provided with login information specific to the location of the information booth. Use  this information to log in to the ALA “microboard” online at  http://start.textalibrarian.com/
[object Object],Text a Librarian provides 4 ways to be notified of new questions: the microboard, email, instant message  and text message.  For the purposes of the conference, the microboard will be the only option necessary. The microboard will flash with scrolling alerts letting you know a new question has been posted. To view  and answer the new question, refresh the internet browser or click on the underlined keyword “ala” to  refresh.  How You Are Notified (Click on the keyword or refresh the page to see and answer the new question.)
Answering Questions How You Respond To answer a question, click on the red  “ Answer” button, and then type in the  answer window on the answer page. Click  “ Send My Answer”.  Each answer window can send 2 text  messages. If you need to send additional  messages after you have sent the first  answer, click on the green “Add Answer”  button. If another Ambassador has already begun  answering the question, the “I Got It”  feature will appear above the answer  window (image lower right) Please note: You will see a custom footer  displayed as soon as you begin typing.  The footer will drop off as you type if your  response requires the entire answer area. An alert will appear above the answer window to let you know when another Ambassador is already answering the question I Got It Feature  (not displayed above)
[object Object],Answer Follow Up When an attendee replies to an answer, a new notification alert will scroll on the microboard.  The follow-up message is contained in the same question thread and is now at the top of the  microboard signifying an active conversation is occurring. If the attendee has requested more  information, click the green “Add Answer” to continue the conversation. If there is no response  necessary click the “Close this question” button at the bottom of the question thread. Closing  the question allows the question thread to drop into chronological order on the microboard.
[object Object],[object Object],[object Object],[object Object],Finished

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Text an ala ambassador quick start guide

  • 1. Text an ALA Ambassador Quick Start Guide 2010 www.textalibrarian.com [email_address] Confidential - Copyright 2007-2009, Mosio, Inc.
  • 2. Hello Ambassadors! Thank you very much for taking the time to get familiar with how Text an ALA Ambassador works. This Quick Start Guide will help you to get started answering questions right away. We welcome you to sign up for an online webinar to see the full service. We look forward to working with you! The Text a Librarian Team www.textalibrarian.com Welcome!
  • 3. Login Logging In You will be provided with login information specific to the location of the information booth. Use this information to log in to the ALA “microboard” online at http://start.textalibrarian.com/
  • 4.
  • 5. Answering Questions How You Respond To answer a question, click on the red “ Answer” button, and then type in the answer window on the answer page. Click “ Send My Answer”. Each answer window can send 2 text messages. If you need to send additional messages after you have sent the first answer, click on the green “Add Answer” button. If another Ambassador has already begun answering the question, the “I Got It” feature will appear above the answer window (image lower right) Please note: You will see a custom footer displayed as soon as you begin typing. The footer will drop off as you type if your response requires the entire answer area. An alert will appear above the answer window to let you know when another Ambassador is already answering the question I Got It Feature (not displayed above)
  • 6.
  • 7.