Organisation Communication

1. 6-1
Types of
communication
In organization
Presented by:
Dr. Akhlas Ahmed
Preston University

2. 6-2
Organizational Communication
communication – the
compounded interpersonal communication
process across an organization
 Communication flows in an organization are:
 Organizational
 Vertical
 Horizontal
 Grapevine
(multidirectional)

3. 6-3
Vertical and Horizontal
Communication
Vertical Communication
 The flow of information
both up and down the
chain of command
 Formal communication
 Recognized as official
 Status and power are not
equal among participants
in vertical
communication
•
•
•
•
Horizontal
Communication
The flow of
information between
colleagues and peers
Informal
communication
Does not follow the
chain of command
Not recognized as
official

4. 6-4
Grapevine Communication
– the informal vehicle through
which messages flow throughout the
organization
 “When the grapevine allows employees to
know about a management decision almost
before it is made, management must be
doing something right.”
 Grapevine

5. 6-5
Communication Networks
networks – sets of
employees who have stable contact through
which information is generated and
transmitted
 Two major types of communication networks:

1. within organizations

2. within departments and small groups
 Communication

6. 6-6
Message Transmission Channels
Oral Communication
Written
Communication
Nonverbal
Communication

7. 6-7
Oral Communication Media
Face-to-Face
Telephone
Meetings
Presentations

8. 6-8
Written Communication (1 of 2)
 With
increased use of e-mail, managers
substitute face-to-face communication with email
 Communication Objective Guidelines
 Memos
 Letters
 Reports
 Bulletin
board notices
 Posters
 Computers/e-mail
 Fax

9. 6-9
Written Communication (2 of 2)
 Writing


skills
Grammar – rules for use of the eight parts of
speech
To simplify grammar, we use subjects,
predicates, modifiers, and connectives

10. 6 - 10
Nonverbal Communication
Facial
Expressions
Vocal
Qualities
Gestures
Posture

11. 6 - 11
THANKS