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#AIIM14	
  #AIIM14	
  
#AIIM14	
  
How	
  to	
  Drive	
  and	
  Win	
  with	
  innova0ve	
  
ini0a0ves	
  in	
  Government	
  Ins0tu0ons	
  
John	
  Hunter	
  
Head	
  of	
  IT	
  
ECHR	
  
#AIIM14	
  
Project	
  Objec0ves	
  
Develop	
  and	
  deploy	
  a	
  document	
  sharing	
  and	
  search	
  pla?orm	
  that:	
  	
  
1)  Allows	
  more	
  than	
  5	
  million	
  site	
  visitors	
  each	
  year	
  to	
  easily	
  search	
  for	
  and	
  retrieve	
  
documents	
  from	
  an	
  ever-­‐expanding	
  library	
  of	
  over	
  90,000	
  ECHR	
  judgment-­‐related	
  
documents.	
  	
  
2)  Has	
  an	
  intui0ve	
  and	
  simple	
  to	
  use	
  user	
  interface	
  that	
  could	
  be	
  used	
  by	
  professionals	
  and	
  
the	
  public	
  alike.	
  
3)  Leverages	
  ECHR’s	
  legacy	
  investments	
  in	
  SharePoint	
  and	
  OpenText	
  DMS	
  and	
  drives	
  internal	
  
efficiencies	
  
4)  Mobile	
  ready	
  –	
  responsive	
  design	
  
#AIIM14	
  
Connected	
  and	
  GeZng	
  Faster	
  
§  More	
  than	
  2	
  billion	
  people	
  use	
  the	
  Internet	
  worldwide	
  
§  Europe	
  leads	
  the	
  world	
  in	
  fixed	
  broadband	
  adop0on	
  with	
  
54%	
  more	
  penetra0on	
  than	
  the	
  Americas	
  
#AIIM14	
  
I.T.	
  consumeriza0on	
  has	
  arrived	
  
§  Consumer web apps proliferate
www.aiim.org/infochaos	
  
Do	
  YOU	
  understand	
  the	
  business	
  	
  
challenge	
  of	
  the	
  next	
  10	
  years?	
  
This	
  ebook	
  from	
  AIIM	
  President	
  
John	
  Mancini	
  explains.	
  
#AIIM14	
  
IP Traffic (PB) (1)
5	
  
§  Voice	
  -­‐	
  Brown	
  
§  Online	
  gaming	
  	
  
§  Web	
  and	
  
other	
  data	
  	
  
§  Data	
  
§  File	
  sharing	
  	
  
§  Video	
  	
  
IP Traffic (PB) (1)
Sources:	
  	
  (1)	
  Cisco	
  Visual	
  Networking	
  Index,	
  2011	
  (2)	
  Forrester,	
  Credit	
  Suisse	
  	
  2012	
  (3)	
  IDC	
  	
  2012	
  
Mobile	
  device	
  	
  and	
  tablet	
  penetra0on	
  (1)	
  	
  Enterprise	
  Storage	
  Growth	
  (2)	
  	
  
Data	
  Traffic	
  Growth	
  (1)	
   Business	
  File	
  Sharing	
  Data	
  Growth	
  (	
  1)	
  
#AIIM14	
  
However,	
  people	
  are	
  was0ng	
  0me	
  
ReformaZng	
  
from	
  mul0ple	
  
applica0ons	
  	
  
and	
  
documents	
  	
  
Publishing	
  
docs	
  with	
  
mul0ple	
  
applica0ons	
  
Moving	
  	
  
docs	
  from	
  
one	
  
format	
  to	
  
another	
  
Acquiring	
  
archive	
  
docs	
  
manually	
  
Version	
  
control	
  	
  
Search	
  
but	
  not	
  
finding	
  	
  
Recrea0ng	
  
content	
  
Source Information worker survey Forrester Inc.all rights reserved 2009 Q3
	
  $5,710	
  
$5,251	
  
$4,501	
  
$4,201	
  
$3,600	
  
$3,450	
  	
  	
  
$3,300	
  
ROI	
  figures	
  range	
  from	
  38%	
  to	
  over	
  
600%,	
  depending	
  on	
  whether	
  the	
  
new	
  informa0on	
  or	
  ECM	
  system	
  and	
  
or	
  collabora0on	
  	
  is	
  an	
  incremental	
  
improvement	
  over	
  an	
  exis0ng	
  one	
  or	
  
is	
  an	
  en0rely	
  new	
  system	
  replacing	
  
previously	
  manual	
  processes.	
  
#AIIM14	
  
What’s	
  the	
  catch?	
  
§  The	
  volume	
  and	
  velocity	
  of	
  data	
  is	
  increasing	
  
§  Organiza0ons	
  want	
  to	
  leverage	
  legacy	
  investments	
  
§  There	
  are	
  a	
  prolifera0on	
  	
  devices	
  used	
  
§  Users	
  demand	
  simplicity	
  
§  Everyone’s	
  interested	
  in	
  improving	
  produc0vity!	
  
#AIIM14	
  
ECHR’s	
  Challenge	
  
§  Jurisprudence	
  
§  Visitors	
  
§  Performance	
  load	
  and	
  metrics	
  
	
  
So	
  how	
  to	
  manage	
  such	
  a	
  large	
  amount	
  of	
  informa0on	
  
and	
  allow	
  for	
  the	
  smooth	
  retrieval	
  of	
  documents?	
  
	
  
#AIIM14	
  
www.echr.coe
.int	
  
Challenge	
  con0nued…	
  
§  Impact	
  of	
  the	
  Court’s	
  case-­‐law	
  
§  ECHR	
  is	
  required	
  to	
  make	
  
judgements	
  public	
  and	
  accessible	
  to	
  
interested	
  par0es	
  
§  Public	
  obliga0on	
  
#AIIM14	
  
Ref: 3847098
The	
  3	
  Pillars	
  of	
  the	
  ECHR	
  IT	
  System	
  
#AIIM14	
  
Ini0al	
  list	
  of	
  candidates	
  
Autonomy
Exalead
Google
Lucene Solr
Microsoft
PolySpot
Recommind
Sinequa
Thunderstone
Vivisimo
#AIIM14	
  
Ini0al	
  list	
  of	
  candidates	
  
Autonomy
Exalead
Google
Lucene Solr
Microsoft
PolySpot
Recommind
Sinequa
Thunderstone
Vivisimo
#AIIM14	
  
Proof	
  Of	
  Concept	
  Study	
  
Autonomy
Exalead
Microsoft FAST
PolySpot
Sinequa
Recommind
Vivisimo
Copy of HUDOC
Database
Copy of 70 000
HUDOC Documents
Exalead
Vivisimo
MS FAST
PolySpot
Recommind
Sinequa
#AIIM14	
  
Candidate	
  Evalua0on	
  
§  Proof of Concept Systems Tested
§  Each Company Sent 106 Questions
#AIIM14	
  
Company Info
Estimated Number Customers 20,000+ 250+ Several Thousand 75+ 100+
Number of Developers 1000+ (R&D) 52 Several Hundred 15-20 42
Example Internet Sites
recherche2.assemblee-
nationale.fr,
bbc.co.uk
skyrock.com,
rightmove.co.uk
factiva.com,
Scirus.com
frost.com,
localtis.info
stapleslink.com,
handlesblatt.com
General Features
100% Unicode Compliant Yes Yes Yes Yes Yes
All European Languages Supported Yes Yes Yes Yes Yes
Cross-Browser Compatability Yes
Opera & Chrome not
Officially Supported Yes Yes
IE6, FireFox, Safari,
Opera & Chrome not
Officially Supported
APIs Supported REST, Java, .NET & PHP .NET, Java, PHP & Python .NET & FOM
Java, XML-Over-HTTP
& REST - no .NET
Java & .NET
(.NET may not support all
SDKs)
All APIs Included by Default Yes Yes Yes Yes No: .NET = 1950 €
Sort by Arbitrary Metadata Yes Yes Yes Yes Yes
Print Result List & All Metadata Yes
Only Through API -
1 Day Dev for GUI Yes 1-2 Days Customization Required Yes
OWL & OWL 2 Ontologies Import
Yes - via Autonomy
Collaborative Classifier Yes - via Script No - Requires Development Yes Yes - Via GUI & Script
OWL Format Changed During Import Yes Yes NA Yes Yes - To OWL-Lite
OWL Export Option
Possible via XSLT Scripting but
not Included OOTB No - Export to XML Only NA Yes Yes
Result List Export Yes - in XML, Excel & PDF No - Only through API No Yes - XML, CSV, PDF & ZIP
No - Only via Reports (i.e.
Admin only)
Exact Document Count Yes Yes Yes Yes Yes
Architectural Features
Failover Support for Search,
Index & Display Roles Yes
3rd Party Software or
Hardware Solution Required Yes Yes Yes
Failover Transparent for User Yes Yes Yes Yes No
Load Balancing Support for Search,
Index & Display Roles Yes
3rd Party Software or
Hardware Solution Required
3rd Party Software or
Hardware Solution Required
3rd Party Software or
Hardware Solution Required
3rd Party Software or
Hardware Solution
Required
FOLB Handled Entirely by Application Yes
No - 3rd Party Software or
Hardware Solution Required
No - FO integrated but LB
requires HW or SW solution
No - FO integrated but LB
requires HW or SW solution
No - FO integrated but LB
requires HW or SW
solution
Hardware Load Balanced
Recommended Yes - for Best Performance Yes - for Best Performance Yes - for Best Performance
Only if very heavy load (over
100 000 requests per hour)
Yes - for Best
Performance
#AIIM14	
  
Project	
  Milestone	
  
§  7th July – Tenders Board Approval
§  Approval to develop with SkyDox for 5 years
§  Framework agreement
§  25th-29th July – SkyDox Onsite
§  Specification Review, Planning, WireFrames
§  Architectural platform agreed
§  Development architecture agreed – August
2011
§  Solution went live 25 June (9 months total)
§  Cost – 350,000
#AIIM14	
  
#AIIM14	
  
Gone	
  from	
  this:	
  
#AIIM14	
  
Gone	
  from	
  this:	
  
#AIIM14	
  
	
  
hmp://hudoc.echr.coe.int/sites/eng	
  
	
  
To	
  this:	
  

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How to Drive and Win with Innovation Initiatives in Government Institutions

  • 1. #AIIM14  #AIIM14   #AIIM14   How  to  Drive  and  Win  with  innova0ve   ini0a0ves  in  Government  Ins0tu0ons   John  Hunter   Head  of  IT   ECHR  
  • 2. #AIIM14   Project  Objec0ves   Develop  and  deploy  a  document  sharing  and  search  pla?orm  that:     1)  Allows  more  than  5  million  site  visitors  each  year  to  easily  search  for  and  retrieve   documents  from  an  ever-­‐expanding  library  of  over  90,000  ECHR  judgment-­‐related   documents.     2)  Has  an  intui0ve  and  simple  to  use  user  interface  that  could  be  used  by  professionals  and   the  public  alike.   3)  Leverages  ECHR’s  legacy  investments  in  SharePoint  and  OpenText  DMS  and  drives  internal   efficiencies   4)  Mobile  ready  –  responsive  design  
  • 3. #AIIM14   Connected  and  GeZng  Faster   §  More  than  2  billion  people  use  the  Internet  worldwide   §  Europe  leads  the  world  in  fixed  broadband  adop0on  with   54%  more  penetra0on  than  the  Americas  
  • 4. #AIIM14   I.T.  consumeriza0on  has  arrived   §  Consumer web apps proliferate
  • 5. www.aiim.org/infochaos   Do  YOU  understand  the  business     challenge  of  the  next  10  years?   This  ebook  from  AIIM  President   John  Mancini  explains.  
  • 6. #AIIM14   IP Traffic (PB) (1) 5   §  Voice  -­‐  Brown   §  Online  gaming     §  Web  and   other  data     §  Data   §  File  sharing     §  Video     IP Traffic (PB) (1) Sources:    (1)  Cisco  Visual  Networking  Index,  2011  (2)  Forrester,  Credit  Suisse    2012  (3)  IDC    2012   Mobile  device    and  tablet  penetra0on  (1)    Enterprise  Storage  Growth  (2)     Data  Traffic  Growth  (1)   Business  File  Sharing  Data  Growth  (  1)  
  • 7. #AIIM14   However,  people  are  was0ng  0me   ReformaZng   from  mul0ple   applica0ons     and   documents     Publishing   docs  with   mul0ple   applica0ons   Moving     docs  from   one   format  to   another   Acquiring   archive   docs   manually   Version   control     Search   but  not   finding     Recrea0ng   content   Source Information worker survey Forrester Inc.all rights reserved 2009 Q3  $5,710   $5,251   $4,501   $4,201   $3,600   $3,450       $3,300   ROI  figures  range  from  38%  to  over   600%,  depending  on  whether  the   new  informa0on  or  ECM  system  and   or  collabora0on    is  an  incremental   improvement  over  an  exis0ng  one  or   is  an  en0rely  new  system  replacing   previously  manual  processes.  
  • 8. #AIIM14   What’s  the  catch?   §  The  volume  and  velocity  of  data  is  increasing   §  Organiza0ons  want  to  leverage  legacy  investments   §  There  are  a  prolifera0on    devices  used   §  Users  demand  simplicity   §  Everyone’s  interested  in  improving  produc0vity!  
  • 9. #AIIM14   ECHR’s  Challenge   §  Jurisprudence   §  Visitors   §  Performance  load  and  metrics     So  how  to  manage  such  a  large  amount  of  informa0on   and  allow  for  the  smooth  retrieval  of  documents?    
  • 10. #AIIM14   www.echr.coe .int   Challenge  con0nued…   §  Impact  of  the  Court’s  case-­‐law   §  ECHR  is  required  to  make   judgements  public  and  accessible  to   interested  par0es   §  Public  obliga0on  
  • 11. #AIIM14   Ref: 3847098 The  3  Pillars  of  the  ECHR  IT  System  
  • 12. #AIIM14   Ini0al  list  of  candidates   Autonomy Exalead Google Lucene Solr Microsoft PolySpot Recommind Sinequa Thunderstone Vivisimo
  • 13. #AIIM14   Ini0al  list  of  candidates   Autonomy Exalead Google Lucene Solr Microsoft PolySpot Recommind Sinequa Thunderstone Vivisimo
  • 14. #AIIM14   Proof  Of  Concept  Study   Autonomy Exalead Microsoft FAST PolySpot Sinequa Recommind Vivisimo Copy of HUDOC Database Copy of 70 000 HUDOC Documents Exalead Vivisimo MS FAST PolySpot Recommind Sinequa
  • 15. #AIIM14   Candidate  Evalua0on   §  Proof of Concept Systems Tested §  Each Company Sent 106 Questions
  • 16. #AIIM14   Company Info Estimated Number Customers 20,000+ 250+ Several Thousand 75+ 100+ Number of Developers 1000+ (R&D) 52 Several Hundred 15-20 42 Example Internet Sites recherche2.assemblee- nationale.fr, bbc.co.uk skyrock.com, rightmove.co.uk factiva.com, Scirus.com frost.com, localtis.info stapleslink.com, handlesblatt.com General Features 100% Unicode Compliant Yes Yes Yes Yes Yes All European Languages Supported Yes Yes Yes Yes Yes Cross-Browser Compatability Yes Opera & Chrome not Officially Supported Yes Yes IE6, FireFox, Safari, Opera & Chrome not Officially Supported APIs Supported REST, Java, .NET & PHP .NET, Java, PHP & Python .NET & FOM Java, XML-Over-HTTP & REST - no .NET Java & .NET (.NET may not support all SDKs) All APIs Included by Default Yes Yes Yes Yes No: .NET = 1950 € Sort by Arbitrary Metadata Yes Yes Yes Yes Yes Print Result List & All Metadata Yes Only Through API - 1 Day Dev for GUI Yes 1-2 Days Customization Required Yes OWL & OWL 2 Ontologies Import Yes - via Autonomy Collaborative Classifier Yes - via Script No - Requires Development Yes Yes - Via GUI & Script OWL Format Changed During Import Yes Yes NA Yes Yes - To OWL-Lite OWL Export Option Possible via XSLT Scripting but not Included OOTB No - Export to XML Only NA Yes Yes Result List Export Yes - in XML, Excel & PDF No - Only through API No Yes - XML, CSV, PDF & ZIP No - Only via Reports (i.e. Admin only) Exact Document Count Yes Yes Yes Yes Yes Architectural Features Failover Support for Search, Index & Display Roles Yes 3rd Party Software or Hardware Solution Required Yes Yes Yes Failover Transparent for User Yes Yes Yes Yes No Load Balancing Support for Search, Index & Display Roles Yes 3rd Party Software or Hardware Solution Required 3rd Party Software or Hardware Solution Required 3rd Party Software or Hardware Solution Required 3rd Party Software or Hardware Solution Required FOLB Handled Entirely by Application Yes No - 3rd Party Software or Hardware Solution Required No - FO integrated but LB requires HW or SW solution No - FO integrated but LB requires HW or SW solution No - FO integrated but LB requires HW or SW solution Hardware Load Balanced Recommended Yes - for Best Performance Yes - for Best Performance Yes - for Best Performance Only if very heavy load (over 100 000 requests per hour) Yes - for Best Performance
  • 17. #AIIM14   Project  Milestone   §  7th July – Tenders Board Approval §  Approval to develop with SkyDox for 5 years §  Framework agreement §  25th-29th July – SkyDox Onsite §  Specification Review, Planning, WireFrames §  Architectural platform agreed §  Development architecture agreed – August 2011 §  Solution went live 25 June (9 months total) §  Cost – 350,000