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Trainer: Kevin Groen
              Topic: Team Management
30.03.2010, Amsterdam, The Netherlands
Team Management




 Leading high performing teams…
Purpose
A participative online training that
  provides you with theory and
practical exercises to improve the
    performance of your team
Particular focus will be given to:

• Creating a vision
• Performance management
• Identifying and developing talent
• Motivating people
Insights
Practical tools
Let’s get started!
Please click on the following link,
   and rate your team experience:
http://www.doodle.com/7xges6rb6
               4u8vmiw
Movie time
Please click on the link, and watch
              the movie:
http://www.youtube.com/watch?v=LD72Gzax
            xuI&feature=channel
Individual exercise:
       Go to the online whiteboard:
http://dabbleboard.com/draw?b=Guest314196&i=0&c=2937
          88ebf43141d6df3b0bd5e24cad92392c8aa4

      And add your answers to:
What is your leadership style, and how
  does it engage/ inspire/ motivate
               your team?
Recap of LDP session 1:
          Virtual Leadership
• What are you really passionate about?
• How will you share that passion with
people all around the world?
• What is the ‘virtual’ signature / impact
you’re leaving behind?
Team vision/purpose
A great vision:

        Has a purpose
Shows a picture of the future
  Is guided by clear values
      Inspires to action
What’s your team
    vision?
How will you
create your team
     vision?
State the exceptional and
           extraordinary!
People should talk about it because
  it’s meaningful, appealing and
            enthralling!
Questions to think about:

• How will we make a difference every single day?
• How can we work on only what really matters to
us and to everyone?
• Why is it that we are so special, so committed and
caring about our members?
• What do we represent to our members?
• What makes them stay with us?
Individual exercise:
       Take some time to think of your team
        vision and/or think of how you will
           develop one with your team…




* Please share your insights on the online whiteboard:
Performance management
SMART goal setting:

• Specific, simple, significant, stretching
• Measurable, meaningful, motivational,
manageable
• Attainable, achievable, actionable, agreed,
appropriate, assignable
• Relevant, realistic, resourced, results
• Time bound, track-able
3-step method:

1. Verb  practise, increase, learn, fully
   understand
2. Middle part  giving feedback according
   to the BIO model
3. Quantity & Time  3 times by Sunday
   04/03/2010
Individual exercise:
         Create a personal goal that
          relates to this training…



* Please share your insights on the online whiteboard:
Talent Management
Talent Development

                                             Employment      Retention &
Recruitment   Identification   Development    in the right    Succession
                                                  jobs           plan
Identification
  Talent Development only works if you
actually know where the talent sits in the
organisation, otherwise it’s just “random”
 development of people  you need to
            identify talent
“Talent”
      Talent is a combination of performance
                and potential where:
     • Performance is based on goals you set
     and actual results
     • Potential is based on expressed
     behaviour (see CAR assessment)
* Pleas download the CAR assessment here:
http://rcpt.yousendit.com/845204485/cf435e6ab93095da4ac4a2058e0b1664
Talent                                Potential
      Matrix                Low (C)         Medium (B)         High (A)

              Exceeds
                              C1
                                                B1              A1
                            Current
                                         Strong performer    Top Talent
                          Contributor
Performance




              Meets
                              C2
                                               B2                A2
                            Limited
                                          Core Member       Rising Talent
                          contributor
              Below
                                               B3
                              C3                                 A3
                                          Improvement
                        Underperformer                      Unused Talent
                                            needed
Low (C)                                   Medium (B)                                   High (A)
                             Limited/ no growth potential              Shows signs of being able to progress        Seeks new challenges. Shows signs of being
                                                                       within similar roles                         able to progress to next level up
Performance above standard

                             Current contributor                       Strong performer                             Top Talent
  Exceeds Expectations 6,5




                             •Demonstrates high performance but        •Demonstrates high performance in            •Demonstrates high performance and
                             shows signs of being stretched to the     current role and the behaviours to           behaviours* that indicate clear
                             limits in capability and capacity (e.g.   progress in similar roles                    capability and capacity to advance
                             skills and ability)                       •At right level position for capability      beyond current role and level (in the
                             •Valuable to the organisation as long     and capacity (e.g. skills and ability)       near or long-term future)
                             as their skills remain critical


                             Limited contributor                       Core employee                                Rising Talent
Performance up to standard




                             •Performs to expectations in current      •Performs to expectations but can still      •Performs to expectations, can still
   Meets expectations 4




                             role but does not demonstrate the         develop and improve in current role          improve within current role
                             behaviours to advance beyond current      •At right level position for capability      •Also demonstrates behaviours that
                             role and level                            and capacity (e.g. skills and ability)       indicate has capacity and capability to
                             •Stretched to limit in capability &                                                    advance to other levels or roles
                             capacity (e.g. skills & ability)
                             •Look at alternative positions at level
                             below
                             Underperformers                           Improvement needed                           Unused Talent
                             •Underperforming in current role          •Underperforming in current role             •Underperforming in current role, but
Performance below standard
  Below expectations 3,2,1




                             •Does not demonstrate the                 although demonstrating behaviours            has capability and capacity to improve
                             behaviours to advance beyond current      that indicate is able to make                •Also demonstrates behaviours that
                             role and level                            improvements                                 indicate they have clear capability and
                             •Stretched to limit in capability &       •Role should be the right level for          capacity to advance to other levels and
                             capacity (e.g. skills & ability)          capability and capacity (e.g. skills and     roles
                             •Performance manage to improve,           ability), but if improvement isn't made
                             move to role at level below, or exit      then need to look at roles at level
                                                                       below


                                                                                                                  *Behaviours according to the CAR assessment
Developing talent
 Whether someone is capable of growing beyond their current
          role is dependent on their ability to apply
  behaviour/competencies at a wider level (personal, inter-
                   personal, organisational)
If someone expresses a particular kind of behaviour and therefore I
assessed as low/medium/high potential doesn’t mean that they are
fixed on that level. Several things will influence how people can
change between the boxes:
 •   Their manager  how they are managed (situational leadership, coaching)
 •   When they move into a new position (performance usually drops)
 •   Personal situation
 •   Training & Development
 •   Etc…
Individual exercise:
       Apply the talent matrix and
      to 2 of your team members…



* Please share your insights on the online whiteboard:
Developing talent
• Top talent: test them, challenge them with
  additional assignments/projects
• Core member: keep them satisfied
• Underperformer: analyse root of the
  underperformance, set up short term plan, e.g.
  planning of tasks, change roles, training etc. (if
  nothing changes; change roles, lay off…)
Developing talent
– Day-2-day conversations            –   Just doing it
– Feedback (22nd April)              –   Doing anything different
– Appraisals                         –   Internet & e-learning
– Delegation                         –   Manuals & books
– Writing a report                   –   Podcasts
– Making a presentation              –   CDs and DVDs
– Facilitating                       –   Training – off the job
– Visiting an external stakeholder   –   Training – on the job
– Watching a colleague at work       –   Courses
– Projects                           –   Finding role models
– Standing in for someone (e.g.      –   Mentoring
  when you’re gone)                  –   Coaching (14th April)
– Change in responsibilities         –   Life!
Motivation
Logical levels (Dilts)
              Identity
              Values & beliefs
              Skills & knowledge
              Behaviours
              Results
Individual exercise:
          Please share on the
         whiteboard “what is
      important to you in AIESEC?”


* Please share your insights on the online whiteboard:
Motivating others
to motivate your team members you need to
   understand who they are and what their
           values and beliefs are.
If you don’t, you’ll run the risk of completely
    misunderstanding the motives behind
              someone’s actions
Individual exercise:
       Please reflect on the session and
      define a personal goal (related to
     the content of this session) that you
       will complete latest a week after
                 this session…

* Please share your insights on the Facebook group:
Individual exercise:
     Please take a moment and think of your
       main learning and key questions you
     still have unanswered, and add them to
       the online whiteboard, or Facebook
                      group


* Please share your insights on the Facebook group:
Individual exercise:
Follow instructions from your trainer…
Final message
  It takes practise to strengthen your muscles, e.g.
  becoming more effective in managing teams is a
 matter of practise (taking a risk), and some failures
(which really isn’t a failure, trying something, seeing
 the results, adapting accordingly is not failure; it is
         experimenting and moving forward.

 http://www.youtube.com/watch?v=dT4Fu-XDygw
                 Enjoy the movie 
Contact details
• Name:      Kevin Groen
• Email: kevin.groen83@gmail.com
• Skype:     kevin.groen
• Facebook: Kevin Groen
[LDP] Team Management (30 03 10)

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[LDP] Team Management (30 03 10)

  • 1. Trainer: Kevin Groen Topic: Team Management 30.03.2010, Amsterdam, The Netherlands
  • 2. Team Management Leading high performing teams…
  • 3. Purpose A participative online training that provides you with theory and practical exercises to improve the performance of your team
  • 4. Particular focus will be given to: • Creating a vision • Performance management • Identifying and developing talent • Motivating people
  • 5.
  • 6.
  • 10. Please click on the following link, and rate your team experience: http://www.doodle.com/7xges6rb6 4u8vmiw
  • 12. Please click on the link, and watch the movie: http://www.youtube.com/watch?v=LD72Gzax xuI&feature=channel
  • 13. Individual exercise: Go to the online whiteboard: http://dabbleboard.com/draw?b=Guest314196&i=0&c=2937 88ebf43141d6df3b0bd5e24cad92392c8aa4 And add your answers to: What is your leadership style, and how does it engage/ inspire/ motivate your team?
  • 14. Recap of LDP session 1: Virtual Leadership • What are you really passionate about? • How will you share that passion with people all around the world? • What is the ‘virtual’ signature / impact you’re leaving behind?
  • 16. A great vision: Has a purpose Shows a picture of the future Is guided by clear values Inspires to action
  • 18. How will you create your team vision?
  • 19. State the exceptional and extraordinary! People should talk about it because it’s meaningful, appealing and enthralling!
  • 20. Questions to think about: • How will we make a difference every single day? • How can we work on only what really matters to us and to everyone? • Why is it that we are so special, so committed and caring about our members? • What do we represent to our members? • What makes them stay with us?
  • 21. Individual exercise: Take some time to think of your team vision and/or think of how you will develop one with your team… * Please share your insights on the online whiteboard:
  • 23. SMART goal setting: • Specific, simple, significant, stretching • Measurable, meaningful, motivational, manageable • Attainable, achievable, actionable, agreed, appropriate, assignable • Relevant, realistic, resourced, results • Time bound, track-able
  • 24. 3-step method: 1. Verb  practise, increase, learn, fully understand 2. Middle part  giving feedback according to the BIO model 3. Quantity & Time  3 times by Sunday 04/03/2010
  • 25. Individual exercise: Create a personal goal that relates to this training… * Please share your insights on the online whiteboard:
  • 27. Talent Development Employment Retention & Recruitment Identification Development in the right Succession jobs plan
  • 28. Identification Talent Development only works if you actually know where the talent sits in the organisation, otherwise it’s just “random” development of people  you need to identify talent
  • 29. “Talent” Talent is a combination of performance and potential where: • Performance is based on goals you set and actual results • Potential is based on expressed behaviour (see CAR assessment) * Pleas download the CAR assessment here: http://rcpt.yousendit.com/845204485/cf435e6ab93095da4ac4a2058e0b1664
  • 30. Talent Potential Matrix Low (C) Medium (B) High (A) Exceeds C1 B1 A1 Current Strong performer Top Talent Contributor Performance Meets C2 B2 A2 Limited Core Member Rising Talent contributor Below B3 C3 A3 Improvement Underperformer Unused Talent needed
  • 31. Low (C) Medium (B) High (A) Limited/ no growth potential Shows signs of being able to progress Seeks new challenges. Shows signs of being within similar roles able to progress to next level up Performance above standard Current contributor Strong performer Top Talent Exceeds Expectations 6,5 •Demonstrates high performance but •Demonstrates high performance in •Demonstrates high performance and shows signs of being stretched to the current role and the behaviours to behaviours* that indicate clear limits in capability and capacity (e.g. progress in similar roles capability and capacity to advance skills and ability) •At right level position for capability beyond current role and level (in the •Valuable to the organisation as long and capacity (e.g. skills and ability) near or long-term future) as their skills remain critical Limited contributor Core employee Rising Talent Performance up to standard •Performs to expectations in current •Performs to expectations but can still •Performs to expectations, can still Meets expectations 4 role but does not demonstrate the develop and improve in current role improve within current role behaviours to advance beyond current •At right level position for capability •Also demonstrates behaviours that role and level and capacity (e.g. skills and ability) indicate has capacity and capability to •Stretched to limit in capability & advance to other levels or roles capacity (e.g. skills & ability) •Look at alternative positions at level below Underperformers Improvement needed Unused Talent •Underperforming in current role •Underperforming in current role •Underperforming in current role, but Performance below standard Below expectations 3,2,1 •Does not demonstrate the although demonstrating behaviours has capability and capacity to improve behaviours to advance beyond current that indicate is able to make •Also demonstrates behaviours that role and level improvements indicate they have clear capability and •Stretched to limit in capability & •Role should be the right level for capacity to advance to other levels and capacity (e.g. skills & ability) capability and capacity (e.g. skills and roles •Performance manage to improve, ability), but if improvement isn't made move to role at level below, or exit then need to look at roles at level below *Behaviours according to the CAR assessment
  • 32. Developing talent Whether someone is capable of growing beyond their current role is dependent on their ability to apply behaviour/competencies at a wider level (personal, inter- personal, organisational) If someone expresses a particular kind of behaviour and therefore I assessed as low/medium/high potential doesn’t mean that they are fixed on that level. Several things will influence how people can change between the boxes: • Their manager  how they are managed (situational leadership, coaching) • When they move into a new position (performance usually drops) • Personal situation • Training & Development • Etc…
  • 33. Individual exercise: Apply the talent matrix and to 2 of your team members… * Please share your insights on the online whiteboard:
  • 34. Developing talent • Top talent: test them, challenge them with additional assignments/projects • Core member: keep them satisfied • Underperformer: analyse root of the underperformance, set up short term plan, e.g. planning of tasks, change roles, training etc. (if nothing changes; change roles, lay off…)
  • 35. Developing talent – Day-2-day conversations – Just doing it – Feedback (22nd April) – Doing anything different – Appraisals – Internet & e-learning – Delegation – Manuals & books – Writing a report – Podcasts – Making a presentation – CDs and DVDs – Facilitating – Training – off the job – Visiting an external stakeholder – Training – on the job – Watching a colleague at work – Courses – Projects – Finding role models – Standing in for someone (e.g. – Mentoring when you’re gone) – Coaching (14th April) – Change in responsibilities – Life!
  • 37. Logical levels (Dilts) Identity Values & beliefs Skills & knowledge Behaviours Results
  • 38. Individual exercise: Please share on the whiteboard “what is important to you in AIESEC?” * Please share your insights on the online whiteboard:
  • 39. Motivating others to motivate your team members you need to understand who they are and what their values and beliefs are. If you don’t, you’ll run the risk of completely misunderstanding the motives behind someone’s actions
  • 40. Individual exercise: Please reflect on the session and define a personal goal (related to the content of this session) that you will complete latest a week after this session… * Please share your insights on the Facebook group:
  • 41. Individual exercise: Please take a moment and think of your main learning and key questions you still have unanswered, and add them to the online whiteboard, or Facebook group * Please share your insights on the Facebook group:
  • 43. Final message It takes practise to strengthen your muscles, e.g. becoming more effective in managing teams is a matter of practise (taking a risk), and some failures (which really isn’t a failure, trying something, seeing the results, adapting accordingly is not failure; it is experimenting and moving forward. http://www.youtube.com/watch?v=dT4Fu-XDygw Enjoy the movie 
  • 44. Contact details • Name: Kevin Groen • Email: kevin.groen83@gmail.com • Skype: kevin.groen • Facebook: Kevin Groen