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Sales training
 AIESEC Citius Conference 2008

 Nyborg, 1 November 2008

 Jonas Bengtson, BCG




(c) Claus Lehman Hansen & Jonas Bengtson (2004)
Agenda




Introduction

Personality types

The sales conversation




Xxxxx-xx/Footer          1
Agenda




Introduction




Xxxxx-xx/Footer   2
What's your goal of this session?

What would you like to get out of it?




Xxxxx-xx/Footer                         3
What's your goal of this session? ...

       1 To learn more about yourselves in the sales situation


       2 To learn about the good sales conversation – do's and don'ts


       3 To learn about some of my personal sales experience


       4     To become prepared to go home to your LCs and start raising TNs starting next week!




Xxxxx-xx/Footer                                                                                    4
A simple framework for why things don't work ...

                       Challenges                  Rationale                               Consequences


                                                   Don't like quot;cold callingquot;         quot;Cold callingquot; not carried out


     1            Attitude and mentality-related   Insecurity
                  success criteria                                                       Desired results not
                                                   Lack of self-confidence              achieved => negative
                                                                                      impact on sales team; loss
                                                   Lack of prioritization                   of motivation

     2            Time and Planning                Lack of clearly defined
                                                   goals and objectives                  Lack of competence
                                                                                       development within sales
                                                   Lack of Preparation
                                                   Lack of structured named
     3            Data Management                   accounts management                Lack of pipeline creation

                                                   Inefficient data infrastructure

                                                                                      Lack of market knowledge
                                                   Lack of experiences
     4            Competences
                                                   Lack of tools and techniques
                                                                                        Risk of losing share to
                                                                                         other organisations

Source: Jonas Bengtson; Jakob Teilmann
Xxxxx-xx/Footer                                                                                                       5
The quot;competence stairsquot; ...
Motivation & Performance




                                                                                       Known competence




                                                                 Unknown competence




                                            Known incompetence




                    Unknown incompetence




                              From unknown incompetence to known competence           Competence level
                                     affects motivation and performance
  Source: Jonas Bengtson; Jakob Teilmann
  Xxxxx-xx/Footer                                                                                         6
Agenda




Personality types




Xxxxx-xx/Footer     7
Personality types…

                    (Not available)




Xxxxx-xx/Footer                        8
Agenda




The sales conversation




Xxxxx-xx/Footer          9
The sales conversation




                  The different phases of a dialogue and their
                                  objectives…




Xxxxx-xx/Footer                                                  10
Dialogue phases and objectives




                        End Goal
                         1st or 2nd
                       sales meeting




Xxxxx-xx/Footer                        11
Dialogue phases and objectives



                   Contact                 Closing




                                End Goal




                  Information              Solutions



Xxxxx-xx/Footer                                        12
Dialogue phases and objectives


                            Contact

                  Show interest (Motivation)

                  Empathy (your voice)

                  Integrity & confidence (Rationale)




Xxxxx-xx/Footer                                        13
Dialogue phases and objectives




                                     Info

                  Ask questions

                  Active listening

                  Control/guide the conversation




Xxxxx-xx/Footer                                    14
Dialogue phases and objectives




                           Solution

                  Activation of needs

                  Selling Arguments

                  Confidence in solution (accept)



Xxxxx-xx/Footer                                     15
Dialogue phases and objectives

                                   Closing


                  Summarize the conversatoin

                  Next steps (1st/2nd meeting)

                  Personal goodbye…




Xxxxx-xx/Footer                                  16
The sales conversation



                   Contact                 Closing




                                End Goal




                  Information              Solutions



Xxxxx-xx/Footer                                        17

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Sales Training Public Version

  • 1. Sales training AIESEC Citius Conference 2008 Nyborg, 1 November 2008 Jonas Bengtson, BCG (c) Claus Lehman Hansen & Jonas Bengtson (2004)
  • 2. Agenda Introduction Personality types The sales conversation Xxxxx-xx/Footer 1
  • 4. What's your goal of this session? What would you like to get out of it? Xxxxx-xx/Footer 3
  • 5. What's your goal of this session? ... 1 To learn more about yourselves in the sales situation 2 To learn about the good sales conversation – do's and don'ts 3 To learn about some of my personal sales experience 4 To become prepared to go home to your LCs and start raising TNs starting next week! Xxxxx-xx/Footer 4
  • 6. A simple framework for why things don't work ... Challenges Rationale Consequences Don't like quot;cold callingquot; quot;Cold callingquot; not carried out 1 Attitude and mentality-related Insecurity success criteria Desired results not Lack of self-confidence achieved => negative impact on sales team; loss Lack of prioritization of motivation 2 Time and Planning Lack of clearly defined goals and objectives Lack of competence development within sales Lack of Preparation Lack of structured named 3 Data Management accounts management Lack of pipeline creation Inefficient data infrastructure Lack of market knowledge Lack of experiences 4 Competences Lack of tools and techniques Risk of losing share to other organisations Source: Jonas Bengtson; Jakob Teilmann Xxxxx-xx/Footer 5
  • 7. The quot;competence stairsquot; ... Motivation & Performance Known competence Unknown competence Known incompetence Unknown incompetence From unknown incompetence to known competence Competence level affects motivation and performance Source: Jonas Bengtson; Jakob Teilmann Xxxxx-xx/Footer 6
  • 9. Personality types… (Not available) Xxxxx-xx/Footer 8
  • 11. The sales conversation The different phases of a dialogue and their objectives… Xxxxx-xx/Footer 10
  • 12. Dialogue phases and objectives End Goal 1st or 2nd sales meeting Xxxxx-xx/Footer 11
  • 13. Dialogue phases and objectives Contact Closing End Goal Information Solutions Xxxxx-xx/Footer 12
  • 14. Dialogue phases and objectives Contact Show interest (Motivation) Empathy (your voice) Integrity & confidence (Rationale) Xxxxx-xx/Footer 13
  • 15. Dialogue phases and objectives Info Ask questions Active listening Control/guide the conversation Xxxxx-xx/Footer 14
  • 16. Dialogue phases and objectives Solution Activation of needs Selling Arguments Confidence in solution (accept) Xxxxx-xx/Footer 15
  • 17. Dialogue phases and objectives Closing Summarize the conversatoin Next steps (1st/2nd meeting) Personal goodbye… Xxxxx-xx/Footer 16
  • 18. The sales conversation Contact Closing End Goal Information Solutions Xxxxx-xx/Footer 17