The document discusses the use of e-governance and information technology in Indian Railways. It summarizes the key IT systems used, including the passenger reservation system (PRS) and freight operations information system (FOIS). PRS allows online reservations across India and has been highly successful. FOIS provides real-time freight tracking and improved operations. IT is helping to increase efficiency, revenue, and customer service for India's large railway network.

1. E-GOVERNANCE
CRITICAL SUCCESS FACTORS AND IMPACT
ASSESSMENT RNCE
The Great Indian Railway
Experience 1
Presented by Sunira Bassi

2. E-governance
is the use of information technology in
governance. In other words, it is an
exercise to convert government
services into IT enabled services
means that government must be able
to use IT extensively in all their
functions.
2

3. ONE OF THE WORLDS LARGEST NET WORKS UNDER A SINGLE
MANAGEMENT.
-Route Length : 63122 Km
-Gross Receipts: Rs. 42605 Crores
-Staff Strength: 14.72 Lakhs
-No. Of Stations: 6906
KEY ACTIVITIES OF INDIAN RAILWAYS
-TRANSPORTATION OF FREIGHT AND PASSENGERS
Its contribution to the nation’s progress is immeasurable
Dual role to play as a commercial organization as well as a
vehicle for fulfillment of aspirations of the society at large
3

4. TODAY’S BUSINESS
CHALLENGES
Increased operational efficiency
Improve productivity from existing systems
Streamline and optimize business procedures
 Responsiveness to constituents
Create end-to-end visibility into the business
Make the information accessible and actionable
 Adaptability to change
Re-act quickly to threats and opportunities
Turn IT into a competitive business asset
4

5. USING INFORMATION
TECHNOLOGY FOR GREATER
EFFICIENCY
 A large complex Infrastructure System with
Large Geographical Dispersion such as the
Indian Railways can benefit greatly from the
intelligent use of IT
E-GOVERNANCE OBJECTIVE
 Freight revenue enhancement
 Passenger revenue enhancement
 Improvements in Customer and public service
 Investment optimization 5

6. CRIS- Internal IT Service Provider for IR
• Transforming Transport through Technology
• Jewels in the Crown
-Freight Operations Information system ( FOIS)
-Passenger Reservations System (PRS)
-Unreserved Ticketing System (UTS)
• MIS Applications
- Rail Budget Compilation System
- Comprehensive Payroll Processing System
- Vigilance software system
- Material Management Information System for P-way
- Comprehensive Accounting & Transaction System
• Web Enabled Applications:
E-reservation, E-Payment of Freight, National Train Enq. System
6

7. SERVICE IN PASSENGER
TRANSPORTATION
Indian Railways offer
unmatched service to the
nation in two major segments
of passenger traffic
Low Cost Long Distance travel
Mass Volume transportation
segment
Share of nearly 22% in
Passenger Transport
7

8. PREMIER
PASSENGER SERVICE Rajdhani, Shatabdi, Super fast,
Mail/exp Trains – Journey
through Reservation
PREMIER PASSENGER SERVICE About 1520 Trains daily
2003-04 This segment accounts for
TOTAL 5% of the passenger carried
PASSENGER PREMIER 34% of the PKM
TRAFFIC PASSENGERS 53% of the passenger
PASSENGERS revenue
(millions) 5210.7 234.1 The average distance covered by
PKM(billions) 529.6 174.8 each passenger is 760 kms
EARNINGS Revenue earned
(crores) 13460 7105.6 Per PKM is 40 paisa
Per passenger is Rs 310
8

9. E-governance measures in
Passenger Business - PRS
Computerisation of passenger Reservation
has been a success story for Indian Railways.
Delhi
Calcutta
Mumbai
SecBad
In 1984-85, a Pilot Project was implemented at
Chennai
Delhi and later replicated at four other sites
Secunderabad, Chennai, Kolkata & Mumbai.
System set up at these regional centres took
care of trains within their area of jurisdiction.
9

10. Milestones in
implementation of
PRS
CONCERT (Country-wide Network for Enhanced
Reservation & Ticketing) - Enables reservation for any
train from anywhere to anywhere in any class
Access to far-flung areas - terminals at remote locations.
Interfaces like Touch Screens, Interactive Voice Response
System, Teletext/TV display of booking position of major Trains
National Train Enquiry System
Dynamic Information available on Web Site – Max. 40 lakh hits
E- reservation
SMS & Alert Services- Major cellular service providers
10
- PNR status, accommodation availability, fare, Train schedule

11. CONCERT
(Country Wide Network of Computerised
Enhanced Reservation and Ticketing )
 Integrates five Regional
1 64 KBPS Reservation Centres into National
Leased
Line6 PRS Grid
CRIS 1 2MBPS
Delhi kolka  Performs reservations for over 8.82
Leased line
2 MBPS 1 64 KBPS
(x2) PRS
Leased ta Lakh seats &Berths daily ( Peak
Leased
Line
Line6
PRS rush -10.16 lakh)
1 2MBPS
Leased line
 More than 4250 reservation
Mum 64 KBPS
(x2)
terminals at more than 1200
bai Leased
Line
locations
Secunder
PRS KBPS
64 64 KBPS
 Judicious mix local autonomy with
Leased Leased
Line
abad
Line
1 2MBPS
PRS
64 KBPS
(X 2)
uniformity of business rules.
Leased
line
Leased
Line
 Very complex Business
Chenn transactions - Handles Reservations,
ai PRS Modifications, Cancellations/ Refunds
 Comprehensive functionality
11

12. CONCERT Performance
 Less than 1 sec for local
transaction & 3 sec for
network transaction.
 Capable of providing
reservations for 22 hours
 Uptime of PRS is 99.5+%
 Printing bilingual journey
tickets & passenger
manifests
 Database administration
package caters to dynamic
operational requirements-
changes in Train profile,
time table, fares 12

13. PRS – A E-GOVERNANCE
FLAGSHIP
“If we take stock of all e-governance initiatives kicked off so far, there are
few success stories. One very successful IT implementation is the
passenger reservation system by Indian Railways. There’s
perhaps no other case where we can talk about e-governance on such a
large and productive scale.”
“Perhaps the only long standing positive example of application
successfully of computers and information technology is the
passenger reservation system in the Railways. I do not think
whether we have had any other similar comparable success on a large scale
so that we can talk about e-governance in a meaningful way.”
Valedictory Address delivered in the Second Round Table on IT in
Governance
13

14. PRS- Fillip to IT usage in IR
Implementation of PRS provided:
• Quantum Upgrade in level of Customer Service
• Optimal utilisation of berths
• Real time availability of Accounting Reports
• Planning through MIS reports
• Better environment for employees
• Analysis of traffic pattern for better overall planning
• Saving on Manpower
• Eliminate possibilities of fraud
14

15. MASS VOLUME PASSENGER
TRANSPORTATION SERVICES
Consists of the following
Suburban traffic
Ordinary passenger service
Unreserved short distance travel
This sector accounts for
95% of the passenger carried
66% of the PKM
47% of the passenger revenue
Passengers of this category travel on an average 71 kms for
every journey
Earning per pkm is 18 paise and per passenger is Rs 13
Printed Card Tickets in use
15

16. Unreserved Ticketing System-UTS
The work load involved in
printing , accounting and Indian railways introduced UTS
issuing tickets to this mega to improve customer
satisfaction, revenue
segment has been a difficult generation, accounting, and
task reporting capabilities and
reduce fraud
Tickets can be issued upto System is proposed to be extended
3 days in advance progressively on all zonal railways
Indian railways have received the prestigious
computer world honour 2004 for UTS that has
improved customers’ travelling experience and
provided operational efficiency
16

17. FREIGHT TRANSPORT
BUSINESS
Accounts for nearly 70% of IR’s
revenue.
Railways share approx 40% of
national transportation market.
In financial year 2003-04,
Railways moved 557.39 m tonnes
of originating revenue earning
traffic with average lead-684 km.
38.65 million tonnes higher than
previous year’s loading.
Target - 590 m tonnes for 2004-05
17

18. Freight
Operations An on line real time
system for management
Information and control of freight
traffic
System
Instant access to
Assists in Asset Tracking, information regarding
Asset Planning status of consignments
Performance Monitoring , in transit, for just in
to optimise Asset
FOIS
time inventory
utilisation
User driven Foundations
design and
implementation for a total
logistics system
18

19. FOIS Architecture
• Intelligent terminals at field locations.
• Data capture from activity centres like control offices,
yards, loco sheds, C&W depots, goods sheds etc.
• Terminals connected to application servers for
transaction processing by reliable communication
links through WAN-OFC, V-Sat, Microwave, ISDN
• Application servers centrally located at CRIS, Delhi.
• 3 Tier Client Server Architecture : ORACLE as
RDBMS with BEA Tuxedo as Middle ware and
Visual Basic at Front end. OS-Unix Tru 64
19

20. CORE FUNCTIONS OF FREIGHT OPERATIONS
• Operating Functions - Rake Management System
– supply of rakes/wagons
– acceptance of customer's orders
– movement and delivery at destination
– 233 RMS locations capture information relating to goods
train movements in terms of rakes
• Commercial Functions -Terminal Management System
– Acceptance, booking and delivery of consignments
– Collection of freight, RR generation and transmission
– Station Accounting
– 193 TMS locations commissioned out of 530 20

21. FOIS – Rake Management System
• Train Operation- Monitoring of Freight Trains
• Interchange & Forecast
• Rake based consignment tracking
• Train pipeline- Restrictions better managed
• Logical Matching of inbound rakes to minimise Empty
running
• Wagon type wise stock holding, Loco holding to plan for
effective utilisation
• Consist reporting - summary basis
• Terminal handling performance
• Particulars of detachments, Underload running, stabling
21

22. E-Payment
• Launched e-banking facility for
payment of freight for coal movement
to BTPS from collieries in ECR
– Originating point- Katras Garh to intimate
electronically freight charges due to SBI
before printing RR
– Paid RR generated at originating point
after receipt of successful transaction
message from SBI
– Synchronous Transaction – reply within
150 sec
22

23. Transaction Flow
5
FIREWALL FOIS
PUBLIC
NETWORK WAN
4/5
1
10
6
WEB F
SERVER 1.1 Validate Field O
BANK
SYSTEM
(Green Zone)
3 T Request I
S
U
D
X 9
A
Web Logic APPLICATION
SERVER (Blue Zone )
2 . Request for Epayment E T
A
Session Bean 8 Reply from App server to tuxedo
D B
A
O S
(SURYA
&
E
VARUN) (BRAHMA &
VISHNU)
2.1 Check for Transaction
7 Storing Data in DataBase
23

24. Increased Customer Satisfaction
• Commodity Wise Flows-Recipients get accurate forecast
of cargo arrivals for Timely Planning
• Uniform application of rules for freight charging
• System Generated RR
• Quicker settlement of claims
• Facilitate Booking of Consignments, Prompt billing &
cash accountal from identified Nodal customer centres
• Better Demand Fulfillment –System Capable of accepting
Customer demands in advance thru system/external
interface (Web)
• Invoice Based Consignment Tracking System to enable
Real time accountal and reconciliation of freight & goods
24

25. Other FOIS Benefits
• Increased market share by clubbing and
moving together similar type of stock
• A visible reduction in the anxiety levels
mental stress and confusion amongst
operating staff.
– Voluminous & Repetitive exchange of data on
telephones round the clock now replaced by
minimum data input.
-Improved work environment significantly simplified
planning and execution of assigned tasks.
25

26. Future Trends of IT in Railways
• Ticketing Solutions (Mobile, Smart Card, Self Service,
Internet ); value added services to customer
• On line /e-enabled Freight & Coaching Management
• Integrated Revenue Accountal system
• Train Charting and Control Systems
• RFID based Wagon/Parcel Tracking Systems
• Integrated Materials / Fixed assets Management
• Safety Systems (GPS, TPI, Embedded Systems)
• GIS based Track Maintenance Systems
• Increasing use of Decision Support Systems
• Crew management System
• ERP for Railways
• Payment Gateway
• IR Portal
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