We understand the importance of delivering the basic: attention to instructions accompanied by an accurate and timely response to the problem. We provide simple yet accurate and reliable solutions to all your BPO needs. As a strategic partner, SixEleven provides a 24/7 inbound and outbound support enterprise than can improve your company's position in today's very competitive and highly technologically involved market. We take pride in utilizing today's state of the art technologies by incorporating them in to our day to day operations, while keeping things simple and precise to achieve specific goals. We provide you with the solutions and with services that work.

1. Quality the first time, everytime.

2. We, at SixEleven understand the
importance of delivering the
basic: attention to instructions
accompanied by an accurate and
timely response to the problem.

3. SixEleven Global Teleservices
As a strategic partner, SixEleven provides a 24/7 inbound and outbound support
enterprise than can improve your company's position in today's very competitive
and highly technologically involved market.
We take pride in utilizing today's state of the art technologies by incorporating
them in to our day to day operations, while keeping things simple and precise to
achieve specific goals. We provide you with the solutions and with services that
work.
We started with 15 seats in year 2005. now we are 600 seats capacity in total, this
is a testament to the dedication and expertise each and every 611 employee gives
towards our clients. We value the business as if it was our own, we value the
importance of our function and this is given utmost attention always.
We are committed to provide our clients with practical yet highly effective
Customer Relationship Management services designed to answer their needs for
corporate productivity, growth and profitability.

4. Our Vision
Our primary objective is to provide
our client companies with highly
effective and quality customer
relationship management services
designed to answer the corporate
needs for organizational efficiency,
productivity, growth and
profitability.

5. Our Mission
To provide a complete line of total
customer support services,
designed to compliment the needs
of technology-­­driven companies,of
technology-­­driven companies,
and add value to their business
operations, products and services.

6. SixEleven Global Teleservices: Milestone
We are proud to be the first
Filipino-­­owned and Mindanao­­Filipino-­­owned and Mindanao­­Filipino-­­owned and Mindanao-­­
based international contact
center designed to provide
quality services in various arenas
of Sales, Marke.ng and
Customer Support.
with more than 650 highly
dedicated and efficient staff and
members, we are here, ready and
willing to serve.
“How may we help you today?”

8. Support Services
Technical Support:
Sixeleven Global Services Technical Support desks are available to assist you with
Questions about our products: access, contact, searching, general troubleshooting
and other technical issues.
Customer Services:
Customers and business managers alike like to talk about what good customer service
is (and isn't), but I think this definition by Sixeleven Global Services sums up what
excellent Customer service is beautifully: excellent customer service (is) the ability
of an organization to constantly and consistently exceed the customer's expectations.
Order Taking:
Customers calling in to place their orders requires a fast, friendly response. Sixeleven
Global Services live order taking services are designed to answer that requirement.
Our customer Service representatives deliver the utmost care in order taking and
order processing. We take pride in providing our client`s customers effective order
taking service.

9. Support Services
Travel Booking & Reservation:
You give travelers worldwide convenience. You offer them a myriad of choices that
suit their travel needs and save them from the stress and hassle that comes with
traveling. But while you take care of them, who takes care of you?
Event & Conference Registration:
Whatever your reason or goal is, tradeshow success lies in leads nurturing, and not
only on your performance at the show. Your success requires from the thoughtful,
calculated leads follow-­­up on all viable that youcalculated leads follow-­­up on all viable
that your team generated on floor.
Catalog Requests:
Catalog design services from Sixeleven Global Services involves working closely with
you to fulfill all your requirements for corporate catalog design from the outline of
the concept and message of your print or online catalog, to the final printing. Our
custom catalog design service focused on highlighting your product and service
features and how they can address your prospects needs. Our design team can create
the right combination of images, content, animations and incorporate effective
marketing features to your business catalog design to give you the kind of impact you
are looking for.

10. Support Services
Online Assistant:
To manage business effectively, you need a business online assistant to make and
answer calls for you, takes messages, book your events and conferences, make your
Travel Reservations, schedule your appointments, remind you of important events, or
even make sure that your children get picked up from school on time or arrange to
send your wife flowers on your anniversary even when you're a continent away!

12. Sales Services
Lead Generation & Appointment Setting:
Initial contact with a warm lead is great, but the real secret to successful lead
generation is lead nurturing. Nurturing leads allows you to quickly identify prospects
that have the highest need for your services while building an ongoing pool of new
prospects for future marketing programs. Lead nurturing programs convert more
inquiries leads and qualified leads into sales.
Lead Qualification:
Our research shows the number one desire for sales people is more selling time with
sales-­­ready opportunities. The lead qualification process is essential to any leadsales­­ready opportunities. The lead qualification process is essential to any lead
generation effort regardless of the particular tactics being used to generate interest.
In fact, lead qualification is the only way to separate inquiries
because our response time is quick. Every lead is followed up on, automatically and
thoroughly, making your campaign/event ROI easier to measure. Your inquiries and
leads are time sensitive and perishable.

13. Sales Services
Phone Survey:
Information and feedback are
two very important sources by which business moves are
based. If you want to learn about customers thoughts on you, your product and/or
services, or if you simply want to gather personal information from them, do a market
research survey. Market research surveys or telephone surveys are must if you want
first-­­hand information from both current customers and clients.first-­­hand information
from both current customers and clients.
Email Marketing:
Get outstanding email marketing service from Sixeleven Gobal Services. Our email
marketing campaigns have proven to deliver fast, impressive results. It is an
inexpensive approach to getting new customers, building repeat business, and
enhancing your brand.

14. Sales Services

15. Marketing Services
Marketing Collaterals Creation:
We can help improve you're A.I.M: Attract, inform and Motivate. Marketing materials
are imperative of business development. If your purpose is to inform and persuade,
ours is to attract, inform and motivate. Whether its information about your business,
product, or service, we understand the importance of establishing your corporate
identity through corporate branding.
Web Design and Development:
Our web designers have the creative talent to appeal to your sense of style, the
training and knowledge of current web development standards and practices, and the
ability to turn your ideas into reality!
Market Profiling:
A good market profile quantifies opportunity in the market and gives your
organization a more precise understanding of your customers, overall business
performance, market trends and new market opportunities.

16. Marke.ng Services
Email Marke.ng Services:
Effective email marketing and communication in today's marketplace requires more
than just sending an "email blast". Sixeleven Global Services email marketing service
can help you personalize your email marketing campaigns and increase your
conversions.
Database Services:
You may have a database of prospects and customers, but is it updated? Are the
names on your list the actual decision maker? Could you be wasting mail efforts, time
and money due to old information? Don't let the value of good data be lost by year of
sloppy data entry. Sixeleven Global Services offers Database Cleanup services that will
significantly increase the accuracy and value of your database marketing efforts. Let
Sixeleven Global Services contact companies in your database to confirm company
information, qualify the decision-­­maker and assist in database management
byinformation, qualify the decision-­­maker and assist in database management by
adding additional information like e-­­mail addresses and other valuable information
toadding additional information like e-­­mail addresses and other valuable information to
your existing list.
Business list:
The very foundation for acquiring new customers still remains targeted list of possible
future customers. In order to generate quality leads, you need quality prospect
mailing list to deliver highly targeted, relevant emails.

17. REDUNDANCY
V'
Multiple Internet
Service providers


PLDT (Philipinne long distance
telecommunication)


Bayantel
(Bayantel
communications Inc)


Globe tel
(Globe
Telecomunications)
ON-­­SITE GeneratorON­­SITE Generator
and Back up power in
V'
V'
Multiple VOIP
providers


Multiple Tier 1 voip providers
with multiple DID no redundancy
options available for each and
every client.
ON-­­SITE UPS for
allON-­­SITE UPS for all
equipment
(uninterrupted
power supply)
V'

18. Network Diagram

19. Power Diagram

21. Davao
Davao Office
Office

22. Davao Office
2nd Floor Tumble Tots Building Mabini
Corner, Araullo St., Davao City,
Philippines 8000
Tel: +63 82 305 5522
Fax: +63 82 305 3322
Email: info@sixelevencenter.com

23. General Santos City Office
Davao Office

24. General Santos City Office
4th Floor Joji Ilagan International School
Bldg., Leon Llido St.,
General Santos City, Philippines 9500
Mobile: +63 923 5458521
Email: info@sixelevencenter.com

25. General Santos City Office
THANK YOU!
For questions or inquiries regarding our services:
pls send us an email: Info@sixelevencenter.com
or call us at US no: +16508439172