Text Marketer SMS Account Instructions

R

We Deliver. You Save.

The standard functions & usage
of the Text Marketer software
and links to advanced functions
www.textmarketer.co.uk

Introduction
Text Marketer’s online SMS software is built to be
very easy to use, whether you are a technical
person or not. This instruction booklet covers the
standard functions of the system.
In the initial pages, we’ll take you through
the most standard of uses of the system
which will enable you to send a text
campaign out, receive replies and how to
build a list by text.

After this, we’ll look at some of the
administration functions of the system such
as account settings, purchasing and billing.

If you haven’t done so already, you’ll need
to get a free account setup at the site.

If you prefer videos to text then visit our
videos page which has a whole range of
instructional and informative videos .....


4 EASY SECTIONS
TO GET USED TO
YOUR SYSTEM

1
“LET’s GET A TEST CAMPAIGN OUT, LOOK AT A DELIVERY REPORT, UNDERSTAND OUR
UNSUBSCRIBE SYSTEM & CHANGE OUR ACCOUNT SETTINGS”

- Send a ‘Quick’ Campaign & get replies
- Using the Address Book feature (& synchronising with Google Contacts)
- Using your free keyword and our 88802 shortcode to build a list
- SMS Activity Log
- Getting delivery reports
- Account Settings
- Automated unsubscribe system

2 “LET’s HAVE A LOOK AT BUYING CREDITS & THE FINANCIALS PART OF THE SYSTEM”

- Buying Credits / Invoices

3
“LET’s HAVE A LOOK AT UPLOADING DATA, USING THE MESSAGE LIBRARY AND SENDING
TO GROUPS”

- Creating Groups and uploading data
- Using the Message Library
- Sending to uploaded Group data

4 “LINKS TO MORE ADVANCED FUNCTIONS OF THE SYSTEM”

- See last page of this manual

Additional links to more advanced functions of the system and other commonly asked
questions such as merge sending, international sending, email to SMS, incoming SMS
and much more can be found at our HELP CENTRE by visiting
http://www.textmarketer.co.uk/help/ and on the last page of this manual.


Sending a Campaign & Replies

This screen is
designed so you
can send a single
A text or campaign
E quickly, from one
F screen. Everything
B
G
you need to simply
C & quickly send to 1
or 1000's of
D numbers.
H
This is the first screen you are taken to when you log in to your account. to reply to messages you send them and these replies will be forwarded
If you’re somewhere else, then simply go to SEND SMS | QUICK to your default email address (this is a free service). Unitcking it will allow
SEND. you to enter alphanumerics.
Tip: Go to SETTINGS | DEFAULT SENDER ID to sender your preferred
SEND A QUICK CAMPAIGN default.

(A) The numbers box (F) The Campaign ID
Simply enter the mobile number/s in the numbers box (if more than This is simply a tracking reference. For example, your delivery report for
one, simply enter as a single column of numbers or comma separated). this campaign will be called this. It defaults to a long unique number but
You can also copy & paste numbers straight from Excel or other should you wish you can give this a more meaningful label so you can
documents here. There is no practical limit to how many you can put more easily locate your delivery report later.
here.
(G) Set the date & time or Just Send
(B) The message box This defaults to send the campaign as soon as possible but you can also
Type in your text message. It is 1 credit per 160 characters (up to a queue the campaign to go at any date or time in the future by selecting
maximum of 612 characters - the credit counter (C) will change as you the radio button and selecting your chosen date & time.
type so you can see how many characters/credits you’ll use). Do not
copy & paste messages into here. Other applications can carry (H) The Submit button
through invisible characters that are not accepted by the mobile This is the common place throughout the system for the button to
networks. execute what you’ve done. It’s like a ‘save’ command. Click this to
submit your campaign.
(D) Use a ‘message library’ message
Alternatively to (B) above, if you have messages in your message Unless there are any errors (which will be notified to you), you will now
library, you can drop down this box and use one. This is useful if your be taken to your SMS Activity log which will show the campaign is
messages are often the same. The chosen message will then be queued to go. The system checks for new campaigns to send every 60
populated in (B) for you to use or make any amendments. how seconds. This means you have a chance to abort the campaign if you
See notice a problem.
(E) Set the Sender ID or use your Free Reply Number
This is what appears in the recipient’s inbox as the sender. It can be
letters (up to 11 max including spaces - many people use their
company name) or a mobile number (which people can reply to, e.g. Click here for more
07888999888). If you tick ‘Use Reply Number’ then people will be able help on this ...


Using the Address Book feature

This screen is
designed so you
can manage an
address book of
A contacts with
B additional
information
C attached to the
record.

To see this screen simply go to GROUPS | MANAGE ADDRESS
BOOK.

To view all your contacts, click Show All at the top of the screen.

(A) The Search and Edit field
You can search for contacts by any of the fields. Simply enter the
search term and click the green search icon.

(B) The Add One fields
This simply allows you to add contacts one at a time by typing in their
details and clicking the green + icon.

(C) The Add Many box
This allows you to add multiple contacts quickly by pasting in a CSV
formatted file with the fields in the same order as they are shown on the To send a message to contacts in your Address Book, go to SEND SMS
Manage Address Book screen. | SEND TO ADDRESS BOOK.
Simply individually select the contacts you wish to send to (or use the
Here’s an example of a CSV file with 3 contact records in. You would Select All link) and complete all the campaign information in the normal
copy and paste only the records (last 3 lines), not the column headers; way as per the Quick Send screen, then hit Submit.
Mobile,First,Surname,Company,Email,Free Text
44777123456,Rich,Smith,XYZ Ltd,test@test.com,nothing You can also use the filter search tool to filter contacts by any of the data
44777123457,Jon,Smythe,XYZ Ltd,test@test.com,nothing
44777123458,George,Jones,XYZ Ltd,test@test.com,nothing fields such as company name or the free text field - great for quickly
selecting groups of contacts.
If you’re unsure about this, try copy and pasting the last 3 lines of the
You can also synchronise your address book with your Google Contacts.
above into the Add Many box and press the + button. You’ll see 3 new
contacts added (which you can delete at your leisure). See how
If you are unsure how to export contacts from your software as a CSV
file then ask your IT department or developer of your software – it will
be a 2 minute job for them. Click here for more
help on this ...


Free keyword on our 88802 No.

This screen lets
you change the
settings of your
free keyword on
A our 88802
D E
shortcode.
B F
C

G
Your free keyword lets you receive messages from people to join your (E) The body of the Email
text list - simply by texting YOURKEYWORD to our 88802 number - in Enter the body of the email here. You can simply type it in in plain text or
this example the keyword is ABC9639. you could enter a full HTML format email.

This will capture the person’s mobile number and automatically add it (F) Set the Subject, Sender Name & Reply to for the email
to a new group in your account. You can also, optionally, autorespond These 3 boxes simply allow you to set the subject and the name and
a text message and/or an email (if they include their email address in reply-to email address the email comes from.
the text they send in).
(G) The Submit button
To change the settings, simply go to INCOMING SMS | CHANGE This is the common place throughout the system for the button to
REPLY SETTINGS then click CONFIGURE next to your keyword at the execute what you’ve done. It’s like a ‘save’ command. Click this to save
top of that page. You’ll then see the screen above. your settings changes.

Test your free keyword
CONFIGURE YOUR FREE KEYWORD Once you’ve set it up, now send a text message to 88802 starting with
your keyword then a space and then your email address (if you have
(A) The text message autoresponse also enable autoresponse by email). In this example we would text
Simply enter a text message here and it will be autoresponded to
“ABC9639 info@mycom.com" to 88802. Depending on how you’ve set it
anyone who texts your keyword. Leave blank for no autoresponse.
up, you’ll now receive whichever autoresponses you’ve selected.
(B) The autoresponse Sender ID
This will be the Sender ID of your text autoresponse. Also, if you go to INCOMING SMS | REPLY DATA you will see that
captured numbers have gone up 1 and also you can export and view the
(C) API & Email address settings data. Additionally, a new group will have been created in your account
Unless you are an advanced user, leave the API box empty. The email so you can easily send a message to everyone who has text in by going
address box is the email address that incoming texts will be forwarded to SEND SMS | SEND TO GROUP.
to - leave blank to disable email forwarding. You can also have all
responses forwarded by SMS.

(D) Optional Email autoresponder
If you want to optionally autorespond an email (if people also add their
email address to the incoming message, after the keyword), set this to Click here for more
Y for active. help on this ...


The SMS Activity Log

This screen keeps
all your activity in
one place, showing
A campaigns sent
B and waiting to go.
C

To get to this screen, simply go to REPORTS | SENT SMS.

WHAT’s IN THE SMS ACTIVITY LOG
(A) A campaign queuing
If a campaign is shown in red this means it is queuing and ready to go.
You will see the date, time, campaign id, message, sender id and
volume. Above, you can see the pizza campaign we have submitted
waiting to go, with an Abort option.

(B) The abort button
The system runs every 60 seconds and sends out campaigns ready to
go. This gives you a chance to quickly review the campaign when
you’ve submitted it and check the details. If you notice a problem, hit
the Abort link to cancel this campaign.

(C) The log
All sent campaigns are shown in grey. Every campaign sent through
your system will be kept in this log so you have an accurate record of
what has been sent.


Delivery Reporting

This screen holds
all your delivery
reports. Every
A message sent
E through your
F system will get an
B G
outcome, whether
C delivered or not.
D
H
To get to this screen, simply go to REPORTS | DELIVERY REPORTS.

Delivery reports are generated here immediately after the campaign
has been sent, using the Campaign ID you entered on the send screen
(or the system generated unique number.

The important thing to remember is that reports are constantly updated
over time. For example, if you sent a campaign in the morning but a
person has their phone off all day, the message will not be delivered
until later that day when their phone is switched on.

Reports are updated for up to 48 hours after the campaign is sent so to
be sure of a full and final report, don’t download it until then (you’ll see
with your company name as the sender name for example, will not be
when it was last updated in the column of that name). To export a
delivered to hand sets with this feature active.
report, choose a date range option, format and click export.
- Some smart phones have a function that will only allow the delivery of
Below shows an example delivery report. There are 3 possible messages from known numbers.
outcomes, DELIVERED, PENDING or FAILED. PENDING - The phone is switched off or out of range and the message
is waiting to be delivered. The message will be delivered when the
What these mean; phone is switched on again. The delivery report will automatically update
DELIVERED – The phone received the message and a delivery receipt the outcome when the message is delivered (unless it is not delivered
was collected. within 48 hours in which case it will stay in ‘pending’ status).
FAILED - The message was not delivered. There could be hundreds of
reasons why but here are some common ones; Please note the following.
- The number that you sent to is incorrectly formatted or an incomplete We do not charge for delivery reports and we are completely reliant on the networks to supply
number (e.g – 0791134454 – one digit missing). them to us. The networks will not provide any sort of guarantee on the provision of delivery
reports.
- The number is inactive and is not recognised by the UK networks as
being a live number.
- The number being sent to has a text forwarding service activated.
- Some handsets (including I-phones) have a feature that will only allow Click here for more
messages to be delivered with a numeric sender ID. Messages sent
help on this ...


Your Account Settings

This screen gives
you control over
the main settings of
A your account and
B
your alerts.
C Great for setting a
D more memorable
E username and
password!
F
To see this screen, simply go to SETTINGS | ACCOUNT SETTINGS. (F) The Submit button
This is the common place throughout the system for the button to
UPDATING YOUR ACCOUNT SETTINGS execute what you’ve done. It’s like a ‘save’ command. Click this to
submit your campaign.
Tip: Always remember to click Submit after you’ve changed
anything.
(A) Account Details
Here you can change your username, password, alert email address &
mobile number. The alert email/mobile details are used to send
warnings of low credits and notifications of payments (if switched on).

(B) Account number
This is your account number. It is useful to know this when contacting
Text Marketer.

(C) Low Credit Warning level
It is useful to know when your account is running low on credits so you
can top up. Enter the value here for us to warn you your credits are low.
You will be sent an email and an SMS (if completed) - in this example -
when this account reaches 230 credits.

(D) Switch off alerts
You may not wish to receive any alerts. In which case you can simply
click Change next to one or both to enable or disable them.

(E) Email to SMS - Domain Authentication
You can also set your system to authenticate on the domain of your
email sender address instead of username and password.

See how Click here for more
help on this ...


The Unsubscribe System (1 of 2)

Every Text
Marketer account
comes with a free
A automated
unsubscribe
system & stop list
to allow people to
opt out of your
texts.

To see this screen, simply go to INCOMING SMS | REPLY DATA. How can I see the list of people that have unsubscribed from my list?

USING & MANAGING YOUR STOP LIST To view your unsubscribers, go to INCOMING SMS | REPLY DATA.
Here you will see your unsubscribe keycode (with ‘about unsubscribe
(A) Your STOP code keywords’ next to it), along with the toal number of users that have
This is where your unique STOP code is shown. It will be a 4 character unsubscribed. To downoad an excel spreadsheet or .csv file, cick on
code (and have ‘about unsubscribe keywords’ after it). This is what either the ‘download to CSV’ or ‘download to Excel’ link on the right hand
people have to text to 88802 to be added to your STOP list. In this side.
example it is FMWT.

Anyone who texts your STOP code in to 88802 will be added to your
STOP list and the system will not send any further messages to any
number on the list. A text to 88802 simply costs 1 text at the sender’s
standard network rate - it is not a premium rate system.

ATTENTION: It is important you text in your STOP code yourself to
activate the system. Do this from your mobile now. It will take about 10
minutes to automatically activate (and you’ll then see 1 in the volume of
unsubscribers). On the next page we will then show you how to remove
yourself from the STOP list so you can receive texts from your system.

What’s best way of wording the unsubscription option in the outbound
text? There are 2 options here.

Option 1 – Set the sender ID as 88802. Then at the end of your texts
add “Reply [stop code] to cancel.” (use your STOP code.)

Option 2 - If you wish to keep your sender name as it is, you need to
give fuller instructions on how to unsubscribe. E.g “Text [stop code] to
88802 to cancel.”
Keywords are not case sensitive.
Click here for more
help on this ...


The Unsubscribe System (2 of 2)

You can manually
add or remove
numbers from your
STOP list as well
A
B as people texting
your STOP code
in.

C

To see this screen, simply go to GROUPS | UPLOAD NUMBERS TO A
GROUP.

USING & MANAGING YOUR STOP LIST
MANUALLY
D E
ADDING NUMBERS
(A) Your STOP code’s group name
About 10 minutes after you’ve activated your STOP code (see previous
page), your STOP list Group Name will appear in this drop down. It will
be formatted like “Short_[your stop code]”. Pull down this menu and
select your STOP code group’s name.

(B) Enter the numbers to add to your STOP group Simply enter 1 or many mobile numbers into this box by typing or copy
Simply enter 1 or many mobile numbers into this box by typing or copy and pasting a single column list of mobile numbers. Enter yours here for
and pasting a single column list of mobile numbers. now.
(E) Delete from the STOP group
(C) Press SUBMIT to add the numbers to the group. Ensure the “Also remove from stop list” box is ticked and then click the
You will see the group’s volume of numbers increase. These numbers Delete button and the number/s will be removed from the STOP list.
will no longer receive texts from your system.

REMOVING NUMBERS
To see this screen, simply go to GROUPS | GROUP MAINTENANCE.
Let’s now remove your number from the STOP list which you sent in to
activate your unsubscribe system.

(D) Enter the number/s Click here for more
help on this ...


Buying Credits / Financials (1 of 2)

Buying credits is
straightforward.
You can pay by
card or generate
an invoice to pay
B by BACS.
A

C

You can either click the blue Buy Credits button in the top right or
simply go to FINANCIAL | BUY CREDITS.

(A) Calculate the value of your order
Enter the number of credits you wish to buy or the order value you wish
to spend and click calculate to display your order value or credits
value.

(B) Your tariff
The more credits you buy in advance, the lower the per message rate
is. This section shows your price tariff and the volume breaks at which
you can achieve a discount.

(C) Proceed to order confirmation choosing your payment method
Click proceed to confirm your order value and choose your payment
method.


Buying Credits / Financials (2 of 2)

Buying credits is
straightforward.
A
You can pay by
card or generate
an invoice to pay
by BACS.

B C

(A) Your order
This is simply a confirmation of the number of credits in your order and
the value of the order.

(B) Pay by card
Click here if you wish to pay by debit or credit card. This will take you
to our Google Checkout system to ask for the normal card and
supporting details (please ensure you enter the cardholder’s details,
not your business’s details - if different). Credits will be added
automatically as soon as your payment authorises and you will be
emailed a VAT invoice on completion as well as an invoice being held
in your account.

(C) Generate an invoice to pay by BACS/CHAPS
If you order is more than £10 plus VAT, you also have the option of
generating a pro-forma invoice to pass to your accounts department to
pay by BACS/CHAPS/FASTPAY. Please note the credits will not be When you have made your purchase using either moethod, you will be
added to your account until the money has credited our account. returned to your Invoice History screen (to go to this in your account
select FINANCIAL | INVOICES). This lists all your transactions to date
and you can also print off additional copies of invoices here.

Note: There is also a facility to automatically generate invoices when
your credits hit a certain level so you’re always topped up.

See how

Click here for more
help on this ...


Uploading Data & Groups

You can have as
many Groups
(databases) in your
B system as you like.
A
C Useful for
managing different
databases of
D mobile numbers.

E
To see this screen, simply go to GROUPS | UPLOAD NUMBERS TO A
GROUP. A big benefit of using groups is that when you upload new mobile
Note: to create a group simply go to GROUPS | CREATE A GROUP. numbers to it, it will automatically de-duplicate your list so you will never
Enter a name (leave the merge box unticked) and press Submit. You have any one number appearing twice on the list.
will be returned to the screen above.
(E) Press Submit to upload your numbers
The system will then report back to you how many numbers have been
ADDING NUMBERS TO A GROUP uploaded, how many numbers could not be uploaded due to bad data
(A) Choose the group name and any numbers that weren’t uploaded because they already existed in
the group.
Choose the group name you want to add numbers to.
REMOVING NUMBERS
(B) Upload a TXT, CSV or Excel file of the numbers To see this screen, simply go to GROUPS | GROUP MAINTENANCE.
This is optional (see (C) below). If you do not wish to copy & paste the
numbers in, you can use this option to upload a file. TXT or CSV files Simply enter 1 or many mobile numbers into this box by typing or copy
should be formatted with all the and pasting a single column list of mobile numbers. (Don’t tick the ‘Also
numbers in a single column, remove from stop list’ box) and then click Find if you want to check if the
separated with a new line or in the number exists (but not delete it) or click Delete if you want to remove the
case of Excel, as shown here in number from your system altogether.
column A. Note: Clicking Delete will remove the number from all groups on your
system, except the stop group (unless you have ticked ‘Also remove
from stop group).
(C) Copy & Paste your numbers
By far the easiest way is to simply
copy and paste all the numbers into this box in a single column,
separated with a new line or commas.

(D) The group counter
You will see your group name in the list. In this example our group,
“New Fishing Group” has 14 numbers in already. Click here for more
help on this ...


The Message Library

If you regularly use
the same
message/s, even if
they have slight
personalisation
such as Hi Mr
Smith, add them to
the library for quick
usage on the send
screens.

To see this screen, simply go to MESSAGES | MESSAGE LIBRARY.
You will see a list of all your messages which you either Edit or Delete.

Note: to create a message simply go to MESSAGES | CREATE NEW
MESSAGE. Enter a message and press Submit.

WHY IS THE MESSAGE LIBRARY USEFUL?
If you regularly use the same message or style of messages with small
alterations then having them in the message library can speed up the
B
sending process.

For example, let’s say we regularly send a reminder message to all our
clients the day before their hair appointments, such as “Hi, please don’t
forget your appointment tomorrow, Wed 14th Aug. If you have any A
problems with this, please let us know as soon as possible. Regards.
www.haircut.com. 01234 567890.” See the example screen above:
(A) Drop down the ‘Use a Message’ menu and select the message.
We’ll want to change the date each time but the rest of the message
will always be the same. (B) You will see the full message populated in the Message Text box
where we can quickly just amend the date each day and Submit our
If we add the message to the message library then when we go to the campaign.
Quick Send screen and pull down that message from the library, the
full message will populate in the main message field and we can simply Of course, if you use exactly the same message/s each time with no
edit the date and submit the campaign - much quicker each day! amendments, it is even quicker to have library messages.


Send a Campaign to a Group

Sending a
Campaign to a
Group is much like
A Quick Send but
E you must have
F uploaded the data
B
G first. You can also
C use the ‘gradual
H send’ facility here.
D
I
To get to this screen, simply go to SEND SMS | SEND TO GROUP. (F) The Campaign ID
This is simply a tracking reference. For example, your delivery report for
SENDING TO GROUP/S this campaign will be called this. It defaults to a long unique number but
should you wish you can give this a more meaningful label so you can
(A) The Groups box more easily locate your delivery report later.
Simply select the Group you wish to send to. If you want to send to
more than 1 group, hold down the CTRL button on your keyword and (G) Set the date & time or send ASAP
select multiple groups. This defaults to send the campaign as soon as possible but you can also
queue the campaign to go at any date or time in the future by selecting
(B) The message box the radio button and selecting your chosen date & time.
Type in your text message. It is 1 credit per 160 characters (up to a
maximum of 612 characters - the credit counter (C) will change as you (H) Set an end time for the campaign (optional)
type so you can see how many characters/credits you’ll use). Do not If you would like to send a campaign out gradually over a period of time
copy & paste messages into here. Other applications can carry (for example, to even out the responses), tick the box and set an end
through invisible characters that are not accepted by the mobile time here. The campaign will be sent out evenly between the start time in
networks. (G) and end time in (H).

(D) Use a ‘message library’ message (I) The Submit button
Alternatively to (B) above, if you have messages in your message This is the common place throughout the system for the button to
library, you can drop down this box and use one. This is useful if your execute what you’ve done. It’s like a ‘save’ command. Click this to
messages are often the same. The chosen message will then be submit your campaign.
populated in (B) for you to use or make any amendments.
Unless there are any errors (which will be notified to you), you will now
(E) Set the Sender ID be taken to your SMS Activity log which will show the campaign is
This is what appears in the recipient’s inbox as the sender. It can be queued to go. The system checks for new campaigns to send every 60
letters (up to 11 max including spaces - many people use their seconds. This means you have a chance to abort the campaign if you
company name) or a full number (which people can reply to, e.g. notice a problem.
07888999888). If you have a txtUs reply number in your account, it will
automatically default to that which can be changed by unticking the
box.
Tip: Go to SETTINGS | DEFAULT SENDER ID to sender your Click here for more
preferred default. help on this ...


Other Functions & Topics
Other advanced tools and functions on the Text Marketer system.
OTHER SENDING FUNCTIONS
SEND TO A MERGE GROUP See how
Search “merge” at the site.
This allows you to send personalised text messages using up to 4 additional fields of data. E.g. you can personalise the name in the message.

SEND USING THE EMAIL TO SMS FEATURE See how
Search “email-to-sms” at the site
You can set up your favourite email program to send out text messages via your account.

SEND TEXT MESSAGES TO LAND LINE NUMBERS See how
Search “landline” at the site
You can also send texts to land line numbers with your system, following a couple of simple rules.

RECEIVING TEXTS / TEXT CONVERSATIONS
SETTING UP & USING A TXTUS VIRTUAL MOBILE NUMBER
Search “txtus” at the site See how
Adding a virtual mobile number to your account allows people to text enquiries to you, respond to texts you send them and have an email-to-
sms conversation with people (video available).

SETTING UP & USING A KEYWORD ON OUR 88802 SHORT CODE NUMBER
Search “text response system” at the site See how
Adding a keyword to your account allows people to respond to advertising, such as, “text ENQUIRE to 88802 and we’ll call you back”. You
receive all the enquiries and also the system will capture all the mobile numbers (video available).

CANCELLING A TXTUS OR KEYWORD SUBSCRIPTION
Search “cancel” at the site See how
There are no long term contracts with txtUs or keywords. You can cancel them at any time, easily in your account.

MANAGING / CONTROLLING MULTIPLE ACCOUNTS
SETTING UP & MANAGING SUB ACCOUNTS WHEN YOU HAVE AN ADMINISTRATOR ACCOUNT
Search “administrator” at the site See how
This functionality is great if you are a reseller or a large company and want to have multiple accounts, possibly for admin/financial reasons. You
can bulk purchase through your administrator account (achieving lower costs per message) and transfer credits to sub accounts.

RESELLING TEXT MARKETER ACCOUNTS See how
Search “reseller” at the site
A great way to build a long term business is to resell our services. You grow your client base and received commission for the life of the
account.

SMS GATEWAY FOR DEVELOPERS
USING THE SMS GATEWAY See how
We have a huge range of tools available for developers to integrate both outgoing and incoming texts. We also include example code at our
developers area.


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