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labo
de
transformation
publique
satisfying needs starting from practices
! !

solving problems re-interrogating problems
! !

Innovation in silos system innovation
! !

doing for doing with
! !

expertise of experts user expertise
! !

excellence craft
! !

understanding before doing doing for better understanding
! !

reports, surveys prototypes, simulations, tests
2009 : Résidences
« New practices in future libraries »,
Région Auvergne
Week 1 : Observing, listening,
understanding, re-interrogating
See 220114
Week 2
Co-cdesigning, testing, prototyping
See 220114
Week 3 :
Documenting,
building scenarios,
strategy, empowering
See 220114
« Sustainable procurement », Région
Rhônes Alpes
« My work as an elected official », Région
Nord-Pas de Calais
« Public services in my neighborhood »,
Minister of reform
!

+
a flexible intervention set, fit for
(nearly) all kind of project
!

a collection of cases that builds strategic visions for
local/regional/national top-managers

strong side effects when
nothing happens afterwards
!

no time to empower people with
social innovation & service design capacity
2011 : La Transfo
See 220114
Building « in-house » design
and social innovation labs
!

Crossdisciplinary teams embedded
during 10 weeks
!

Group of 10 to 15 civil servants
empowered with social and design skills
!

Running real projects
and co-creating their own lab
the future of social design
in the public sector ?
!
!

paradoxal injunction :
more needs but less money
!

need to change our vision
on the public sector
!

need for more humility, results oriented,
multidisciplinarity, commitment, in-house design
!

need for alternative business models

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See 220114

  • 2. satisfying needs starting from practices ! ! solving problems re-interrogating problems ! ! Innovation in silos system innovation ! ! doing for doing with ! ! expertise of experts user expertise ! ! excellence craft ! ! understanding before doing doing for better understanding ! ! reports, surveys prototypes, simulations, tests
  • 4. « New practices in future libraries », Région Auvergne
  • 5. Week 1 : Observing, listening, understanding, re-interrogating
  • 9. Week 3 : Documenting, building scenarios, strategy, empowering
  • 11. « Sustainable procurement », Région Rhônes Alpes
  • 12. « My work as an elected official », Région Nord-Pas de Calais
  • 13. « Public services in my neighborhood », Minister of reform
  • 14. ! + a flexible intervention set, fit for (nearly) all kind of project ! a collection of cases that builds strategic visions for local/regional/national top-managers strong side effects when nothing happens afterwards ! no time to empower people with social innovation & service design capacity
  • 15. 2011 : La Transfo
  • 17. Building « in-house » design and social innovation labs ! Crossdisciplinary teams embedded during 10 weeks ! Group of 10 to 15 civil servants empowered with social and design skills ! Running real projects and co-creating their own lab
  • 18. the future of social design in the public sector ? ! ! paradoxal injunction : more needs but less money ! need to change our vision on the public sector ! need for more humility, results oriented, multidisciplinarity, commitment, in-house design ! need for alternative business models